Rated 4.2 out of 5 by 71
Rated 2.0 out of 5.0 by NightsAwayFromHome Sleepless Nights
Stayed here for two nights. I came to get away from the hustle and bustle of a family life. Just to relax and rest. I specifically asked for a quiet part of the hotel which I was given...I thought. About 2 hours into my visit, I hear loud noises of babies crying, children running and playing in the hallway but since it's not late, I pay no attention to it.
While taking a shower, the phone rings so I call the front office and ask about the call but the lady is not aware of any call to my room. Then I tell her about the noise which is still going on in the hallway (by this time it's after 8pm# and she tells me she would talk to the people across the hallway.
Well, for two nights, I am forced to live with this noise. Very early in the morning when the father is leaving for work #I presume) talking to his wife and kids and during the day, then finally at night.
I loved the room though.
April 23, 2014
Rated 5.0 out of 5.0 by Thompson67 Better than Expected
The price was very good and the room was much better than expected, so I would recommend this property overall. The kitchen is quite functional and the candlewoproperty was very clean and very well maintained. The location was quiet and near stores and restaurants. It would be nice if the gym had free weights but otherwise the gym had a good mix of equipment.
April 9, 2014
Rated 4.0 out of 5.0 by WeGotThis Nice Hotel but Understaffed
We arrived at Arundel Mills Candlewood Suites for a Valentine's Day weekend getaway. We waited in the lobby along with about 10 other unhappy guests about an hour after check in time before we could check into our room. We have stayed at this hotel several times. It is very clean and quiet location. They just need to have the staffing to get the rooms ready for the next guests.
April 7, 2014
Rated 5.0 out of 5.0 by MPC18 LIVE
Very clean great price on room. What I saved went to
April 4, 2014
Rated 4.0 out of 5.0 by KNMarsh710 Comfortable stay
The staff was very friendly and I stay here frequently because of the amenities in the room. The laundry and work-out rooms are definitely an added plus! I will continue to use them in the future.
December 27, 2013
Rated 5.0 out of 5.0 by Duane022 Comfortable Bed & Great Service
I have stayed at Candlewood twice within the past few months. Each time, I have found the rooms to be clean, the staff to be very courteous & the beds to be very comfortable.
November 27, 2013
Rated 5.0 out of 5.0 by MikeV75 Very Impressed!
I was very impressed by the decor and layout of the guestrooms at the hotel. It was very tasteful and functional. Staff was also pleasant and most importantly the hotel was very clean. Location was quite convenient to Fort Meade where I had to commute to daily. I will be staying here again in a few months when I am back in the area.
November 8, 2013
Rated 5.0 out of 5.0 by TonyaJ126 My Second Home Away From Home...
I always chose this hotel to stay at when I'm in Maryland. I love the kitchens in the suites and the hotel is quiet and clean. I know there have been references about stink bugs and I too have encountered 1 or 2. I realize this is not because of the cleanliness of the hotel. I've stayed at another hotel in Columbia, Md and it was the same thing. There is a certain time of the year these bugs make their way inside somehow. Aside from that, I love my stays here. If u compare the value to other hotels in the area you can't beat it. The hotel Manager Mr. Ortiz went out of his way to resolve a problem I had which shows great Customer Service.
October 30, 2013
Rated 5.0 out of 5.0 by ChrisJ77 Pleasant Surprise!
This hotel was cheaper than most hotels in the area so we decided to give it a try. What a pleasant surprise! The quality of this hotel is up there with the most expensive hotels I have stayed in. It was quite convenient to the highway and was very convenient to Odenton Maryland where we needed to be.
October 23, 2013
Rated 5.0 out of 5.0 by MRBandedCalls Great rooms
I was very surprised with the size and functionality of my room when I arrived. I have never stayed at a Candlewood Suites before. And I was highly impressed on the room. The beds are comfortable and relaxing. And a recliner in the room was tops for me. The desk staff was great at check in and checking with me to make sure my room was to my liking. The only complaint I had during my stay was that house keeping did not attend my room between my stay nights. I had to go back to the front desk to get coffee packs for my room for the next morning.
October 16, 2013
Rated 2.0 out of 5.0 by chrismag Beetles
I will not be making a return trip to this location. Had to switch rooms three times. Beetles flying around, I'm killing them, they are still coming out from somewhere in the rooms. The staff was friendly and as helpful as possible in the situation. I wonder though when I was placed in my 3rd room of the night, why the staff would let me know that I didn't have to pay the difference in the ugraded room, are these the rooms without the beetles? I will pick those every time.
October 10, 2013
Rated 5.0 out of 5.0 by IEshila724 Wonderful place
Had a wonderful stay. The front desk person Myra was the best! Everything was clean and up to date. With the mall and casino near by it was the best week end get-a-way!
September 25, 2013
Rated 5.0 out of 5.0 by Chuck70 Nice New Property
I was very impressed with the quality of the hotel. The hotel is very new and I was very pleased with the quality of the rooms. The beds were comfy and my girlfriend and I really enjoyed everything about our stay. There is a mall close by with at least 2 dozen restaurants. The hotel has a quiet location away from the main road. They could use an additional sign as it was hard to find at first driving down the road. Overall, excellent hotel and friendly staff.
September 10, 2013
Rated 2.0 out of 5.0 by Margaret5775 Not ready for guest
Our family of 7 arrived just before 6:00 p.m. To check in to the two rooms that we had a reservation for hoping to relax for an hour before going to dinner. The rooms were not ready, the second room wasn't ready until after 7:00. The girl working the desk made an uncalled for comment about the children being in the second floor room because children are noisy. The boys were not misbehaving when we entered the hotel so she had no reason to make the assumption that they would be disruptive.
August 29, 2013
Rated 5.0 out of 5.0 by Trev73 Very Happy!
This was an excellent hotel. We were in town because my son was at Johns Hopkins for treatment for a week. The price was very reasonable and the hotel was very new. Staff was very friendly. We couldn't have asked for more. The location was located near the highway and was very convenient to get to Baltimore where we needed to be.
August 27, 2013
Rated 3.0 out of 5.0 by TonyaJ126 Customer Service is Lacking...
I've stayed at this hotel a couple of times and when I've requested late check outs I was either told yes or no. This stay I was told yes, just to receive a call by the front desk 10 mins prior to the normal 12 noon check out that they couldn't offer the checkout because they were short staffed in housekeeping and I had to leave. Really? With a 10 minute notice. I told the desk clerk, I'm not packed could you give me some time? She said "only until 12:30". The courteous thing would have been to call me earlier to explain the situation and I not feel like I'm being thrown out with no regard. I rushed to pack to check out and I get to the front desk...no one is there. I waited and waited. I use the lobby phone to call for help and was told to leave the keys on the counter. WOW! what a way to say thank you to your guest. Thanks but no thanks. I might pay more someplace else for better service. Other than poor communications and Customer Service the hotel is nice and clean.
July 26, 2013
Rated 4.0 out of 5.0 by Diane52 Convenient and clean
Nice rooms and common area. Convenient to airport.
June 26, 2013
Rated 5.0 out of 5.0 by JustinC Quality Hotel
I stayed here on a business trip after flying in to BWI. Location is very close to a new casino and restaurants which was nice. I had no complaints. Very nice hotel.
May 28, 2013
Rated 1.0 out of 5.0 by GM75 Unacceptable
I checked into the hotel in the evening of 12MAY13. The person at the front desk checked me in, gave me the key to my room and I headed upstairs to put my bags away. When the elevator doors opened on my floor, the first sight I was greeted by were two big bags of trash against the far wall, opened, with trash spilling out. As I made my way down the hall to my room, this was the common sight all the way there, along with a couple broken baby cribs lying in the middle of the hallway. As I got to my room, the door was wide open. I thought maybe the maid was still working on it since there were still bags of trash lined down the hallway. As I entered the room I noticed two large women’s hoop ear rings lying on the table next to the bed. I thought that maybe I was in the wrong room, so I checked the number on the door and slid the key into the slot to make sure it was the correct room. I then walked downstairs and let the attendant on duty know about the room being opened when I got up there and to let the maid know in the morning about the ear rings she can pick up to give to lost and found. He stated that the room shouldn’t have been opened since nobody had been in that room for 3 days. I found that to be somewhat suspicious but he didn’t pursue it.
The next morning at 0700 I left for work. I got back to the hotel around 8:30pm. When I got to my room the bed was not made and the towels I used that morning were still sitting in the bathroom where they were left. I then asked the front desk if the maid service had missed my room. She then stated that if I needed new towels and linen then I’d have to bring the old ones to the front desk and she’d issue me clean ones, the maids don’t replace anything or clean the rooms until a patron checks out. It was then that I decided I was going to check out the next morning. This is not what I expected from an IHG hotel.
The morning of 14MAY around 0730a.m., I went to the front desk to check out. My stay was supposed to be from 12-20MAY. When I told the gentleman at the front desk that I wanted to check out, he said he couldn’t help me because he doesn’t work the front desk. When I asked how I could check out he said that he’d email me the receipt or I could come back later that day. I then asked if there was anyone that could help me check out and he said no, the desk person and the manager had not shown up for work yet. I then asked if this was the kind of standard checkout procedure that this corporation practices and he said yes.
This was my first time staying at a Candlewood Suites and will undoubtedly be my last.
May 27, 2013
Rated 5.0 out of 5.0 by DL85 Terrific Value
I was flying out of BWI in the morning so I decided to stay at this hotel. I wasn't in the room much as I arrived late and left early but check in and check out, and everything between was excellent. Room was large and bed felt just like the one I have at home (which is a $1700 bed). I slept very well the few hours I actually had. I have paid two to three times as much at other hotels where the rooms are not as nice as at this hotel. A terrific value overall.
May 24, 2013
Rated 5.0 out of 5.0 by LK78 Superb!
We really enjoyed our stay at this hotel. My air conditioning went out at my house so we checked in to the Candlewood Suites Arundel Mills. The kitchen was great as we have 2 small children and we were able to cook a meal for the family. The TV also had all HD channels and a nice selection which was nice. Bathroom was very clean which is important to my wife especially and shower pressure was terrific which is important to me. Overall we had a wonderful stay.
May 22, 2013
Rated 3.0 out of 5.0 by chekesha1920 Ok stay
This was a week long trip for my family and I. The room was comfortable and the kitchen was a great luxury. I was disappointed that cell phone service did not work in the room and poor sign location indicating the entrance to the property. The staff was extremely friendly and the manager on duty was very accommodating in helping to resolve problems. It rained 2 nights of my stay and the TV reception would go out. If you are looking for a business trip hotel then this is the perfect location.
May 18, 2013
Rated 5.0 out of 5.0 by rusty36 Full Kitchens in rooms
We were surprised to see full kitchen in our rooms when we checked in. This is the first time we stayed at candlewood but it seems to be a perfect solution for a little bit longer vacation or an alternative to apartment leasing. The kitchen had pots and pans , full refrigerator, microwave etc. The room space was well used as well. The hotel was clean and well maintained. We will stay at candlewoods going forward.
April 14, 2013
Rated 5.0 out of 5.0 by dsha79 Overall Nice Stay.
We checked in little bit early. The front desk associate was very professional and friendly. She directed us to nearby places to shop and dine. The rooms were nice with a kitchen. The beds were comfortable. They also had free movie library to watch later in the evening. Also there was free laundry room to use. We didn’t use it since we were there for just couple nights but else it would have been very convenient. We will be back.
March 10, 2013
Rated 5.0 out of 5.0 by molly796 Very Comfortable
The rooms were in great shape and comfortable (as expected in a new hotel). We liked the fact that there was a full kitchen in our suite. This time we just stayed for couple nights but we will keep candlewood suites in mind going forward if we have to stay longer. The front desk staff was friendly and directed us to a local diner which was great.
February 15, 2013
Rated 5.0 out of 5.0 by allen7 Just Like an apartment!
We stayed at this hotel while relocating from North Carolina. Somehow the place we finalized wasn’t ready and we had to find a place in the meanwhile to stay. We were first concerned about staying in a hotel but then my spouse found this place which was new and offered kitchenettes in the room. I have to say it was very convenient to have a fully equipped kitchen with pots and pans, on site guest laundry, fitness center and business center. The room we had was like a mini apartment. The staff was great. We had a small issue with our ac unit one night but the staff took care of it quickly with so ease. Of course nothing can beat the comfort of home but this was a very close experience. We will definitely recommend this hotel to everyone.
February 8, 2013
Rated 5.0 out of 5.0 by Wayne74 Kudos to Candlewood Suites!!!
I have stayed at different candlewood suites before and I love their offerings like free guest laundry, dvd library etc. But this one is certainly an upgrade. Seems like they changed the entire design. The room looks very modern with new lighting fixtures etc. The lobby is a lot bigger than usual Candlewood lobby. I spoke to the front desk person and she mentioned this is a new hotel and is one of the four hotels with this kind of design in the entire nation. Well…I just want to say great job Candlewood..I will continue to be a Candlewood guest…
February 6, 2013
Rated 5.0 out of 5.0 by Voice Very Pleasent Stay!
I usually stay at candlewoods whenever I travel and this time i stayed at this hotel over the weekend and was very surprised with the new room decor. Its a newly built hotel and is very modern and also the front desk staff was very accommodating and courteous...I was able to check out late without any issues. I will certainly spread the word around.
January 30, 2013
Rated 5.0 out of 5.0 by swim79 Great Hotel...
This is the second time I have stayed at Candlewood Suites and this hotel is much better than the last one I stayed at in Tennessee. When I inquired at the desk, they confirmed this is a new hotel. I had a queen room. The room was clean and had a fresh odor. The bedding, the furnishing in the room and the entire new look is very appealing. The front desk staff was very polite and courteous. They let me check in early and then check out little bit late as well. Also there was a small pantry near the lobby with few snack items and juices etc. which was very convenient when I returned back to the hotel later at night. I will certainly use this hotel in the future.
January 21, 2013
Rated 1.0 out of 5.0 by nhscooper Stink Bugs and So Called No More Rooms
When I first got to the hotel I had to wait about 10 minutes before I could get checked in. The front desk clerk was taken a reservation on the phone, and needed to check a guest that arrived before me in. It was 7:30 pm. I would think there would be more than 1 person working in the hotel. I came back from dinner thinking this would be a great hotel to stay when i have to return again. I fly in, and out of BWI every month. I had been on the phone calling home when I noticed what at first I thought was a button on the drapes. While I was on the phone I noticed several spots on the wall and ceiling. After my call I noticed that what I thought was a button had moved and there were 3 more. That is when I look closer and saw that they were stink bugs. The room was full of them, I flushed 17 and a staff member took another 7-8 out. There was another person working at the hotel, just not at the desk. He was busy I guess getting the bugs from other rooms. I went down to the front desk and ask for another room, they said there were none. I asked for a refund and the same rate at another hotel. They said it was past the cancellation policy of the hotel and they would not make the difference up in the rate, even if it wasn't past the time. I could not afford to pay for another room, at a much higher walk in rate, so I stayed. I went back to the room and closed up all my bags tight and placed them hi on the work desk counter. That is when I noticed that the guest that was in the room before ate at the desk. There was still slimy food all over the desk. Then I looked at the floor and there was crumbs of food on the floor. To make it even worse I used the toilet, and found the bowl was filled with urine and paper. The toilet was not even cleaned, or yet flushed by housekeeping. I reported all of this to the manager at the front desk in the morning. The morning manager said they have a problem being in the woods and the food source of the stink bug is a mosquito. I live in the country in New Hampshire and have a camp in Vermont. There are woods everywhere. There are mosquitoes everywhere. I don't have stink bugs in my home or camp. In fact I have never even seen one before that night.
Also for all that I only received 550 points. This is just half the amount at another Holiday Inn type hotel. They don't even offer breakfast. I'm never ever / ever going to come back to this hotel. From now on I will return to the Country Inns and Suites up the road. I saved $20.00 for the night spent another $10.00 on breakfast and didn't sleep worrying about bringing home bugs, or maybe even swallowing one in my sleep. What a value!!!!
January 16, 2013