Rated 4.5 out of 5 by 56
Rated 5.0 out of 5.0 by patches1 Great Customer Service
We had a great experience at the Holiday Inn Express in Ellensburg. The atmosphere was welcoming, the room was clean and comfortable and above all the staff at the reception desk was outstanding. Friendly and very helpful. I would definitely recommend this hotel.
November 16, 2013
Rated 5.0 out of 5.0 by IHGFan13 highly recommend
Very professional and courteous staff. Clean neat room.
November 3, 2013
Rated 5.0 out of 5.0 by OrlVass great staff
Good location, clean property, good breakfast and excellent friendly staff. Our pet Orlando loves the hotel
October 30, 2013
Rated 3.0 out of 5.0 by BOREngineer Room was nice, comfortable bed, but the carpet and other items were not clean
For the second time in a row, I was disappointed with a Holiday Inn Express. The carpets were not cleaned near the beds and I there was an annoying amount of long, dark hair on beds, chairs, couches, etc.
However, my next night at the Holiday in Pasco was great ... and CLEAN.
October 28, 2013
Rated 4.0 out of 5.0 by Tealamarie Pleasant, quiet
Very good service from the staff. Friendly, personable and accommodating.
Will stay next time we are in the area.
October 24, 2013
Rated 5.0 out of 5.0 by Momo59 Great place to stay!
From the moment I walked thru the door the front desk and staff were extremely helpful. From recommending the best route to my local meeting to offering internet assistance, this was a stellar stay. Konstantine was excellent and much to my surprise, when I checked in he was at the front desk (around 6pm) and when I checked out he was there. ( around 8am the next morning) That is true dedication! HIghly recommend for good location, comfortable rooms and great staff.
October 22, 2013
Rated 3.0 out of 5.0 by pmh12 Not much to to talk about.
Very noisy room - didn't get much sleep - There was an odd odor in the room - maybe from some cleaning agent. I was given peanuts when I arrived and they were stale.
October 22, 2013
Rated 4.0 out of 5.0 by Pjam2004 Excellent Customer Service
The front desk staff was wonderful!! Both when I spoke with someone on the phone and in-person they were helpful and upbeat. On the day of our arrival not only did we receive a friendly greeting so did our puppy -- with a great big dog treat. We enjoyed both the hiking and dinner recommendations. The reason I gave the hotel four stars is that our room was right by the back door entrance where you could hear the door open and shut everytime someone came through. If you have a dog sensitive to noise you may want to get a room further down the hallway. Though again, when there was a guest who was a bit loud at night, the front staff handled it promptly and professionally. All in all a great experience and would definitly recommend staying here!
October 21, 2013