Rated 3.8 out of 5 by 50
Rated 5.0 out of 5.0 by BGibb Great experience
Stayed at the hotel for two nights while in Denver for my father's 80th birthday. The professionalism of the staff really stood out. Friendly, helpful, and thorough. We had a great stay and the value of the service provided far exceeded what we paid. The experience was better than what I have with many high end properties which charge significantly more.
February 26, 2014
Rated 5.0 out of 5.0 by Betsy379 Great place, Close to light rail
This is a great property. It is close to the light rail with easy access. The staff is very nice and everything was clean. The lobby is really pretty too.
February 3, 2014
Rated 5.0 out of 5.0 by Brad P Denver Tech Center Englewood
There was 5 of us that stayed in the hotel, very roomy and classy. The food was great the room fantastic definately I will save this location.
December 30, 2013
Rated 4.0 out of 5.0 by terry10 Always a Great Place to Stay
My family and I have stayed here a number of times now while in Denver. Always clean rooms and friendly people working there along with being helpful. Close to the Mall which the family enjoys and now close to Cabela's which I enjoy.
December 30, 2013
Rated 5.0 out of 5.0 by Maril An enjoyable stay because of outstanding staff
This Holiday Inn Express is a great value. Room was clean, pool and other exercise facilities were surprisingly nice. What I enjoyed most was the proximity to the light rail, because I always want to use local transportation when in a new area. The front desk staff on both days was extremely welcoming and helpful.
December 16, 2013
Rated 5.0 out of 5.0 by abby007 Great Staff
Knowledgeable Staff and very courteous! Overall good experience.
December 4, 2013
Rated 5.0 out of 5.0 by AW55 Great breakfast, people, and rate.
My boys and I stayed for 2 nights to attend a museum special exhibit. The check in was smooth. We were told the pool was still open for 2 hours, but having driven over the mountains in the snow, we were tired and went to bed. We went to the breakfast both days, and the food was good and plentiful. The cinnamon roles did run out, and I would have liked another, but that was my only complaint. I ran on what looked to be a new treadmill. I tested it, and it really did go 12 mph! After running on a lot of defective treadmills in other establishments, I was pleasantly surprised. The room was as expected. There are a lot of sports channels available, but not a lot of children's channels, which is similar to other hotels. We used the swimming pool and hot tub and they were clean and well maintained. The front desk answered numerous questions that I had and was always pleasant. Overall, a great stay!
November 29, 2013
Rated 3.0 out of 5.0 by Supersly Staff could use a lesson in customer service
Should have known I'd have issues from the moment I checked in. When I asked if they could look up my IHG account and was told "that's a different system, I'll look it up later." Well she never did look it up later. I had a window that was open and the screen was mangled. I asked them to please check it out. Thankfully that was taken care of, it's was 25 degrees and snowing. I also mentioned that the TV had a poor connection, lots of tiling and loss of sound. Was told they'd let the vendor know. I was their 4 nights and it never got taken care of. Every morning and evening not one staff member took the time to pick up there heads, offer a smile or say good morning or good evening. Even if they saw you walk in. Seriously . . . I spend 90% of my life living out of hotel rooms would it hurt someone at this location to at least acknowledge someone walking past the desk. There were several comments made by other guests in the breakfast area that had the same discussion at their table. The only person that would offer a smile and good morning was the woman who worked the breakfast area. Seriously considering whether I want to stay at another Holiday Inn property.
November 27, 2013