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Rated 3.9 out of 5 by 71 reviewers.
Rated 2.0 out of 5.0 by Had to switch rooms 3 times...... I often stay at Holiday Inns so I know what to expect and typically have an above average experience. This time was different. Asked for a non adjoining room and got one so had to go back down and switch. Second room had a jumping bug and a long hair along with more hair in the bed. This was discovered after I had already killed a beetle on the night stand. Third room although appeared to he clean was not too relaxing after the prior experience. Not impressed at all. Staff was accommodating. September 7, 2013
Rated 5.0 out of 5.0 by Comfortable, clean, & friendly service Excellent experience from Check in to Check out. Friendly staff who enjoyed their jobs (it shows) Josh, front desk, always went above and beyond with a constant smile on his face, both to us and to everyone else that I watched him talk with. All in all, a great experience. August 22, 2013
Rated 5.0 out of 5.0 by great staff I was impressed by the friendly staff. Not just the desk (thanks Dora), but the maids were great, the rooms were clean, the breakfast lady was working hard because it was so busy. August 18, 2013
Rated 3.0 out of 5.0 by Poor Breakfast Breakfast was very poor. The eggs were runny and the bacon was raw. Thank goodness we had a microwave in our room to finish cooking it. They were out of biscuits, danish and muffins. The girl working was extremely unfriendly. There was an ice bucket sitting by the coffee with tips written on the side. I felt like this was very tacky. The room had some minor cleanliness issues, but nothing major. The staff at checkin was friendly but seemed very disorganized. Someone that appeared to be a housekeeping supervisor was wearing jeans and a t-shirt. Overall the room was acceptable, but everything else was lacking. August 13, 2013
Rated 4.0 out of 5.0 by Very Friendly and Clean Personal were all very polite and friendly, as well as helpful with directions and all. Room was clean, bed was comfy and breakfast was good. I would stay here again if I was in the same area again. Thanks July 29, 2013
Rated 5.0 out of 5.0 by Great room for the price Very comfortable bed and nice room. Nice breakfast bar with a lot of choices. Great location, close to a lot of shopping etc. Very nice staff, very helpful with directions. I would definitely stay here again. July 24, 2013
Rated 4.0 out of 5.0 by Good location - Good experience We always stay at this location when in the Denver area and we consistently have a good experience. July 22, 2013
Rated 4.0 out of 5.0 Staying in Denver? I recommend this property as one that is safe, clean and friendly. Easily accessible from the highway and central to all the Denver and surrounding attractions. A great value also. July 9, 2013
Rated 2.0 out of 5.0 by 3rd Stay and Still Same Problems The location of this hotel is great. However, it has issues and I would prefer to stay elsewhere and will look at alternate options for upcoming trip to the area. The issues are the same issues I report every time I am at the hotel; 1. Fitness Center is far from a Fitness Center. A couple of dumbbells and old rusted tread mills and a few bikes are there for you. The room smells of chlorine and if you work out in it with the door closed, you will get a headache. 2. TV/Cable Service and Reception – Like I said this was my 3rd stay for about a week at this property. Every single time in 3 different rooms, the TV reception drops, sound drops and TV pixelates. When letting the staff at front desk know of the issues they all say the same thing, it is our provider and issues with them. No follow up and nothing has ever been done about this. On my last trip I let 3 different people know. New issues this visit: 1. Breakfast Area was not maintained well at all. Basic items were not stocked daily, coffee was cold and late along with breakfast. Area was dirty. Not sure what happened here but last time this was not an issue. 2. Staff friendliness and responsiveness. Customer Service appears to have been lost. Attitude seems to be they don’t care and complaints are never forwarded to a manager. Each stay here has been long and each time becomes more and more disappointing. There are many choice in the area. I recommend checking them out as relaxing here has become difficult. July 9, 2013
Rated 5.0 out of 5.0 by Stay on June 7th and 8th, 2013 Very nice hotel, very good service and the rate was good value for summer travel/weekend stay. However the breakfast area was poor designed as it was too congested for multiple people trying to get food items and the sausage gravy was watered down. June 18, 2013
Rated 5.0 out of 5.0 by Started bad....finished excellent!!! We had stayed here 3 times prior with no real issues other than having to reset the TV. Well this visit started out in a room that was way below what I expect from Holiday Inn Express. The hotel was full (Memorial Day weekend/graduation week). We had a lot of issues with the room. However, the staff bent over backwards and made the calls that they needed to in order to get us a comp'd night due to the number of problems in our room. We unded up staying 3 nights instead of just one. The staff were excellent on all shifts, even the newbies. June 3, 2013
Rated 1.0 out of 5.0 by Holiday Inn Express - Denver Tech Center - Englewood, CO The room was nice and clean, the breakfast was awesome, and the location was great. Unfortunately there were a few problems during my three night stay. In fairness to this hotel, after some discussion, I was given a discount on my stay. Some of the things I was not happy with were: the cool temperature of the hot tub, the poor function of the room key, lack of service from new employees at the front desk, and an early morning overflowed toilet that has given me a few nightmares since its occurrence. June 1, 2013
Rated 3.0 out of 5.0 by Descent overall for price Not my first choice of brand or place to stay. This location is convenient and easily accessible. For most part property and rooms are clean staff is friendly and courteous. The big negatives for me and I have stayed here more than once. On all stays experience the same problems; TV reception has issues and drops signal. Internet goes down and takes a while to get running again. Seems like interment is more of a weekend thing. The exercise room is laughable and stinks of chlorine. May 29, 2013
Rated 4.0 out of 5.0 by Nice Accommodations We enjoyed our stay here. It was very clean and quite and the bed was comfortable. I would recommend it to friends. We almost always find the Holiday Inn Express hotels are good quality and we stay in them quite often. May 24, 2013
Rated 3.0 out of 5.0 by Nice room but pool and not hot tub disappointing Room was beautiful, comfy and clean and well appointed. Staff was great. But, we stayed here for pool and hot tub for our 4 year old. Pool was COLD! The not hot tub was worse! Our 4 yr old tried to enjoy them but when his color turned to blue it was clear facilities were not useable. Very disappointing. May not go back again because can't use pool facilities. We pay extra for hotels with indoor pools/hot tub hoping to find one warm enough to enjoy. No luck here folks. May 13, 2013
Rated 3.0 out of 5.0 by Good for the price I have stayed in this hotel a couple of times. The staff is very pleasant and responsive. The breakfast is good. The rooms, during both of my stays, were musty and had an odor. The price is right. I'd like to see the exercise room updated. May 8, 2013
Rated 5.0 out of 5.0 by nice stay Had a great time in denver, staff could of been more more helpful, the desk clerk when I first checked in had answers for all the questions I asked, the one that evening and the following day did not have any answers for me and and was told to check on line. Went to dinner at resutrants and when told where we were staying was offerred discounts on the meals and drinks. as part of the banquet program of the hotel. This information would have been nice to no, If they have agreements with local resturants then should included that info in the binder in the room, which did not offer alot of info. All in all it was a good room clean and the only issue was a blown light bulb. April 20, 2013
Rated 1.0 out of 5.0 by horrible experience. worst at ANY IHG hotel. Horrible experience. I have not stayed at a Holiday Inn since. Booked a room with jacuzzi for romantic getaway (about 100 miles from home). Once I arrived there was a horrible chemical smell in the lobby and hallways. Checked in and then employee came back to say person in front if me in line took the last room with jacuzzi, even though I had it booked. Instead of getting lesser room comped I was only given rewards points that equates to a 1/3 of a stay. The points were only given after making numerous calls. I told this experience to a hotel competitor of yours and was told if I stayed at their hotel chain and they made that type of mistake I would've been comped the night, plus given another night with jacuzzi upgrade for the inconvenience. The room was dirty. There were childrens toys under the couch, floors hadn't been swept or vacuumed, and the bathroom commode and floor were not cleaned. I've never been so upset over a stay at a hotel in my life. Romantic getaway was ruined. April 3, 2013
Rated 5.0 out of 5.0 by Standard good service Everything was great! I had one question though. It seems that i did not recieve my points for this visit, Is there any way this can be rectified? I've also noticed that some locations give a bottle of water and cookies and/or a bag of chips for status, Is this based on if this is in the hotels buget? I would also like to be notified of all piont promotions that are avalible, I notice that none of that information is given unlless you ask. March 3, 2013
Rated 5.0 out of 5.0 by Extremely Comfortable Great Location Located near Front Range of Mountians..wonderful restaurants within walking distance. Very quiet and peacfull, you should try the suite with Jacuzzi in it, absoulutly RELAXING!!!! February 15, 2013
Rated 2.0 out of 5.0 by Not up to Holiday Inn Express standards I have stayed at dozens of HI Express properties across the country and this is by far the worst experience yet. When we checked in we were given a room that would not lock, and then were given a room that had both a noisy, clanging heater and a very noisy toilet. We were finally moved to an adequate, but rather shabby room the next day. On the last two days of the stay we had lukewarm to cold showers both mornings, and insufficient hot water to shave. The clerk the first night was short with me, which I don't expect as a Platnium level member. We checked out a day early, and I wouldn't dream of going back to this property. January 22, 2013
Rated 1.0 out of 5.0 by Awaken at 2:11AM by Fire alarm - afraid to go back to sleep in my room I was awaken at 2:11AM by the fire alarm, I almost broke my leg attempting to hit the button on the smoke detector in my room. No notice from the front desk, looked out the window and seen the firetruck leaving the parking lot. Called to the front desk and was told it was a false alarm. Very hard to get back to sleep after out of a deep sleep awaken by the very loud smoke alarm. Next morning was told they were working on the boiler and causes something to turn on the alarm. Asked the maintainence guy about the boiler and he told me they would be finishing tonight on the boiler? Not the news I was looking for? I was glad it was my last night in the hotel and suggested they work on the boiler during the day so they do not wake the entire hotel up again. Worst night of my 25 years in a hotel. January 22, 2013
Rated 4.0 out of 5.0 by Good choice I'd do it again. Everything was great except for the elephant in the room above me. January 15, 2013
Rated 5.0 out of 5.0 by Mid-week escape We decided to take a long awaited overnight escape and wanted a hotel with a two-person tub. This hotel was all we had hoped for. Close to shopping and a great restaurant - JD's Bait Shop. Breakfast was very good, the front desk staff was very nice (had delicious cookies for us when returned from dinner), and the room was comfortable. The only thing I would change would be to request a spa tub room away from the elevator if they have one. Our room was directly above the pool too so we could hear screaming children late in the evening. The noise issue aside, the rest of our stay was very nice.. January 9, 2013
Rated 2.0 out of 5.0 by Nothing Exciting Good room to get a night's sleep. I saw a few ants crawling in the bathroom the first morning. the shower curtain was loose and looked as if might come down. We had to be careful with it. Also, this HIX location also had shower heads that were too high on the wall. This makes it difficult for people around 5'4" to 5'8" to adjust the shower head. Why can't the Holiday Inn people get this figured out? Another issue we had was that the dryer in the laundry room was terribly inefficient. Clothes were still damp after 1 hour of drying time. Had to pay for a second hour before they could be folded and put away. January 6, 2013
Rated 3.0 out of 5.0 by Lacked motivation to please the customer After an exhausting day of travel, my family looked forward to spending time in the pool and hot-tub. However, upon check-in on Friday night, we were told that the Spa was non-functional and the pool was just being filled so it was cold. What I later found out was that the ceiling above the spa was being repaired and their had to be ladders placed accross the spa to provide access to the workers. However, no work was done all weekend and yet the spa remained closed. There was no attempt or desire to remove the ladders since no work was being performed anyway and make the spa useable for the weekend. It just seems that since nothing was going to be done with the ceiling over teh weekend, accomodations could have been made to permit the pool and spa to be usable without little inconveniece. There just didn't seem to be any motivation on the management to do so. January 4, 2013
Rated 2.0 out of 5.0 by Holiday Inn - Really?? Checked in and after 30 minutes of the heater set on high, I still needed to wear my parka. Front desk finally moved to another room with heat but the bathtub would not hold water. I thought that Holliday Inn Express ment a quality,renovated location and thermorest beds. This location reminds me of an extended stay with that was painted and re-flagged and that is it. Deferred maintenance and lumpy beds. Won't catch me at this location again. January 2, 2013
Rated 5.0 out of 5.0 by The bed was PERFECT We'll stay here again next time we are in town! We came for the Fresh Fish Company's buffett on sunday! Awesome btw. Stay here at the HI, you'll be glad you did. January 2, 2013
Rated 4.0 out of 5.0 by More future stays I like this hotel. I had to stay at this hotel because I had an appointment at the VA hospital. It was an easy commute at 7am from the hotel to the VA hospital on Clinton off of Colorado ave. December 26, 2012
Rated 5.0 out of 5.0 by Friendly workers, clean facility Rooms were quiet relative to adjacent rooms. Morning breakfast was excellent everyday with hot food brought out as needed. What was really special were the hot baked cookies served around 5 pm each weekday. Friendly faces all around. December 10, 2012
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