Rated 4.2 out of 5 by 67
Rated 5.0 out of 5.0 by Miemz Great Service and beautiful Suite
We Loved it --- the Staff and Managemeny were terrific. Howuse Keeping was excellent. I was surprised at how lovely the rooms were. We had a pleasant and relaxing time as we visited family members living in enid !
July 3, 2014
Rated 3.0 out of 5.0 by Loyal IHG Cust. Terrible Service. Worst Holiday Inn Express So Far
This was the most inattentive and uncaring staff that I have ever experienced. Being a platinum member does nothing for you in amenities or acknowledgement. Breakfast was cold on one morning and the other morning it was cleared 20 minutes prior to the posted hours. Older heating and cooling units were unreliable and made it difficult to find a good temperature. The internet service did not work and the front desk staff was rude and condescending when it was reported, and did not follow up for a remedy. In the end, we went to breakfast offsite and found internet service offsite. The beds were comfortable and the rooms were clean. The housekeeping staff was very friendly and attentive. Base on our experience, I would recommend that they host a service workshop for the front desk staff.
June 26, 2014
Rated 5.0 out of 5.0 by DarlingAlice Trip with Grandchildren
This was a weekend get away with 2 of our grandchildren. It was a great choice! The kids loved the pool! The Breakfast was great - lot of variety and kids ate well. The beds were very comfortable, including the pillows.
June 26, 2014
Rated 4.0 out of 5.0 by dharison Nice hotel and great service!
The hotel was very clean and nice. The staff was very friendly and helpful. Many times throught out the stay the wireless internet lagged and couldnt really use. At one time the tv went completely off with no service.
June 25, 2014
Rated 5.0 out of 5.0 by Russ_KC Review
Thank you to the staff of the hotel for finding my laptop cord and calling me to return it to me. I appreciate the great hospitality and professionalism that your staff exhibited.
June 21, 2014
Rated 5.0 out of 5.0 by rkjm good
professionalism of front desk staff unquestionable
June 12, 2014
Rated 3.0 out of 5.0 by DanD68 Pool down for maintenance all week
Pool was down for maintenance on probably one of, if not the busiest weeks of the year in Enid, the NJCAA D2 College World Series. Had to keep having room cards reissued, almost daily, because they weren't working. Most of the staff was excellent, and very courteous. Breakfast was a wide variety of items, including some hot items.
June 10, 2014
Rated 1.0 out of 5.0 Pool and Night desk help
Pool and Jacuzzi were broken, main reason why Holiday Inn was booked, children could go swimming.Called hotel to change room when I realized only one King bed, I had booked online a month in advance could not accomadate. I was told four people could sleep in one bed. Was not told about the couch turning into a bed at check in, kids had to sleep on the floor.
June 5, 2014