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Rated 3.7 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Great overall experience I had a great overall experience at this hotel. The room was clean, spacious, and comfortable. The hotel staff was very friendly and helpful. I always enjoy a free breakfast, and this hotel is one of the best I've had, and the staff was very attentive, even though it was a buffet. Easy check-in and check-out. Even though this hotel does not have a pool, it is connected to Splash Lagaoon, and a short drive from Waldameer and the beach, and you can also use the neighboring hotels' pools. I would definitely stay here again. September 3, 2014
Rated 5.0 out of 5.0 by comfortable, good value the room was comfortable and clean, plenty of towels and such, the only thing lacking was the quality of breakfast choices available, they were acceptable but there is room for improvement. September 2, 2014
Rated 5.0 out of 5.0 Great location We enjoyed staying at the newly renovated location. The room was very large and suited our needs while we enjoyed the water park August 26, 2014
Rated 5.0 out of 5.0 by Breakfast Excellent breakfast variety and well picked fruit choices. The menu varied each day and the staff were very friendly. August 24, 2014
Rated 2.0 out of 5.0 by Disappointing. I will not be staying at this hotel again. The room itself was nice. However, the tv in the bedroom did not work. The backlight was broken so it only had audio - no video at all. Had to use the tv in the other area only. The parking at this hotel is absolutely pathetic. It shares parking with a water park, and the water park customers use up hotel parking. It needs to be separated. Also the parking area was about half the size it should've been. You have to fight for a spot. Terrible. Even the internet was pathetic. The hard wired Ethernet did not work and the wifi BARELY worked. I was on the first floor near the front desk and still had trouble. It was so slow and weak that it kicked me off repeatedly. Absolute embarrassment to the franchise. August 24, 2014
Rated 4.0 out of 5.0 by lighting Need stronger and more lights in the room. Minor problem for a great room. August 23, 2014
Rated 4.0 out of 5.0 by Nice for family It was very nice layout for a family. However, our son crawls and the carpets were so dirty his knees were black. Room was great if you keep shoes on. August 21, 2014
Rated 2.0 out of 5.0 by Bloody towels I used my points for this room and was very dissatisfied with the conditions. I opened the towel and it was bloody, we call the desk and no apology was given, they said we will bring you more towels if you would like. A sign in the room stated that if you dis colored or ruined and linen you would be charged for it, I unrolled a wash cloth and it was pink like someone had dyed their hair, I pointed this out to be sure I wasn't charged. I feel like this hotel and my points were wasted. I wills never stay here again. The staff acted like it was no big dealaaqqqqqq August 21, 2014
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