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Rated 3.7 out of 5 by 166 reviewers.
Rated 3.0 out of 5.0 by Kids kids kids Nice place if staying with kids. Suites are good and convenience to water park is a plus. The downside however, is parking is taken up by water park guests, and the breakfast is FULL of kids. If you have kids with you it's a plus, but if travelling without it can bring some aggregation. Lots of wet floors and noisy kids and as previously mentioned, breakfast is an adventure. August 17, 2014
Rated 5.0 out of 5.0 by Very nice spot-well appointed Great value and well run. We didn't have time to go to the water park during this visit, but have on previous vacations. It is very fun. August 15, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff The accommodations were very good overall but the item I will remember most is the staff. I was always greeted with a smile. My family of 6 was treated with respect and with a sense of belonging. Our requests and inquiries were dealt with in a timely manor and with a sense of high priority. August 15, 2014
Rated 4.0 out of 5.0 by Convenient location Convenient location, service was good. The bathroom could have been cleaner. August 14, 2014
Rated 4.0 out of 5.0 by Relaxing stay Hotel is central to many restaurants and I90. Clean room and quiet. Parking was difficult but there is parking on the side that is not lit up at night. Staff was very friendly and helpful. My family and I would stay and plan on staying there again. August 13, 2014
Rated 5.0 out of 5.0 by Breakfast Need to include more gluten free options More protein options. more fruit options August 13, 2014
Rated 2.0 out of 5.0 by Disappointing stay. Our family has been using HIE as our 'Go-To' chain for brief stays. We have stayed at dozens of locations over the past few years. All in all this was a disapointing visit to a HIE especially considering the peak price we paid for the room. The parking was insufficient. The hotel is in need of a 'refresh/remodel'. The walls/carpet seemed a little shabby, and decor seemed a little dated. Our 'Suite' room was spacious, but smelled of body odor/cooking smells (it was hard to tell). The carpet was badly stained. Room decor seemed dated and shabby. The breakfast area was very spacious, but the layout of food area was poor and caused confusing lines. The food choices seemed limited compared to other locations, the OJ was watery, and the coffee was bad. I'm NOT a coffee snob, but this coffee was awful. This particular Erie hotel was NOT a 'Hotel Nightmare' by any means, but we found it to be sub par compared to our other stays. We were looking for a location in Erie PA near the Presque Isle area and unfortunately this was the only location avail. I say this because it is a 15-20 min drive to Presque Isle. The main draw to this hotel is the proximity to the Splash Lagoon Waterpark adjacent to the HIEX. If you want to be next to this indoor waterpark, it would be the perfect choice. August 13, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel - Would Recommend Ease with check-in/check-out. Wonderful customer service! Clean August 11, 2014
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