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Rated 3.8 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Staff Service On our way home, as we were packing the car, the one hotel representative wished us a safe drive through the snow back to Ontario and also provided us with accurate directions to a retail store that we were looking for. We do not know the young lady's name. November 19, 2014
Rated 4.0 out of 5.0 by Great service, but uncomfortable bed I travel a great deal for business and spend approximately 60 nights per year in various hotels around the world. Overall, the Holiday Inn Erie (Summit Township) would come in high on my scale of acceptable hotels. The breakfast nook was well above the "average Holiday Inn" table fare. Access to and from the interstate was a breeze and the location of the hotel relative to dining establishements was excellent. The only drawback for this particular hotel was the bed...very rough night...mattress felt "lumpy" and worn out...given the rest of the hotel, maybe I simply had a bad room.. November 18, 2014
Rated 4.0 out of 5.0 by Good Location and Fast Check-in We booked for one night originally and changed it to two with no problem. Our room was on the first floor.This helped with getting things out of our car very easy. The beds are comfortable.The need for more outlets around the two beds, due to clock radio and lamp was not enough. I brought my own extension cord, so I could use my laptop near the bed. There was a desk with outlets handy, but sitting at night in a chair for two hours is not comfortable. The room staff did not clean the carpets and bathroom floor not swept. Tub was not washed and no new hot cups supplied for coffee. The breakfast area was clean and selection was good. The staff refilled items quickly when items began to get low. We also used the printer in the business room to print out , very handy. The hotel was near to all shopping and restaurants, the staff overall very friendly. November 17, 2014
Rated 5.0 out of 5.0 by Great stay. Wonderful accomdations! We came to Erie for a weekend shopping trip. The Holiday Inn was a wonderful hotel. We loved the suites and the fireplace in the room! HIGHLY recommend! November 17, 2014
Rated 1.0 out of 5.0 by Dirty tub I am a business traveler and enjoy taking a bath at the end of the day. Jacuzzi tub had black and pink mold in the Jets. I was offered an executive suite when I complained over Twitter. I said thanks but no thanks since I was already unpacked but asked to have my tub cleaned while I was out of the room the next day. Unfortunately they did not clean my tub while I was gone 13 hours but offered to clean it now at 8 pm. Totally unacceptable. I was given additional hotel points. I would rather have a clean room and not have to complain. If you stay please make sure the Jets on your tub is clean before you allow yourself or children take a bath. Additionally to the hotel staff. Be mindful of business travelers who would like to have breakdast at 630am. When you say it opens at 630am please have everything out and ready for your guests. November 15, 2014
Rated 5.0 out of 5.0 by Great stay We always enjoy staying here when in Erie. The rooms are a great size and like the kitchenette. The bathrooms have plenty of space. Everything is clean. Great choices for breakfast and the food is replenished often. Staff is friendly. November 15, 2014
Rated 4.0 out of 5.0 by convenient location and large rooms Nice hotel. Stayed in a exec family suite.Large room with plenty of space for families. 2Q beds in the room with 2 pull out sofa beds and whirlpool tub in the corner of the room-which they have no pictures of or description.The carpets are a little stained and dated and very poor lighting! Very dark rooms. NO POOL. NO discounts offered for the connecting Splash Lagoon. We were originally booked in a room on the 5th floor and the room key wouldn't unlock the room. My husband had to go back down and they switched us to a room on the 3rd floor because the batteries weren't working in the original rooms door-they knew this. It wasn't a major problem and it was handled quickly. Overall, a nice place for a night or 2. Minimal decor in rooms. Beds are alright, pillows were great! NIce decor outside the hotel and the hotel itself seemed quite secure and safe. November 14, 2014
Rated 5.0 out of 5.0 by Great Shopping weekend The hotel was in excellent condition and the room was perfect. Good size and very clean. Great idea to be attached to the water park. The staff were very courteous and friendly. They made a point of speaking with the guests each time they left or returned to the hotel. The cleaning staff were also very accommodating. We will definitely stay here again! November 13, 2014
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