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Rated 3.7 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by Friendly and helpful staff The accommodations were very good overall but the item I will remember most is the staff. I was always greeted with a smile. My family of 6 was treated with respect and with a sense of belonging. Our requests and inquiries were dealt with in a timely manor and with a sense of high priority. August 15, 2014
Rated 4.0 out of 5.0 by Convenient location Convenient location, service was good. The bathroom could have been cleaner. August 14, 2014
Rated 4.0 out of 5.0 by Relaxing stay Hotel is central to many restaurants and I90. Clean room and quiet. Parking was difficult but there is parking on the side that is not lit up at night. Staff was very friendly and helpful. My family and I would stay and plan on staying there again. August 13, 2014
Rated 5.0 out of 5.0 by Breakfast Need to include more gluten free options More protein options. more fruit options August 13, 2014
Rated 2.0 out of 5.0 by Disappointing stay. Our family has been using HIE as our 'Go-To' chain for brief stays. We have stayed at dozens of locations over the past few years. All in all this was a disapointing visit to a HIE especially considering the peak price we paid for the room. The parking was insufficient. The hotel is in need of a 'refresh/remodel'. The walls/carpet seemed a little shabby, and decor seemed a little dated. Our 'Suite' room was spacious, but smelled of body odor/cooking smells (it was hard to tell). The carpet was badly stained. Room decor seemed dated and shabby. The breakfast area was very spacious, but the layout of food area was poor and caused confusing lines. The food choices seemed limited compared to other locations, the OJ was watery, and the coffee was bad. I'm NOT a coffee snob, but this coffee was awful. This particular Erie hotel was NOT a 'Hotel Nightmare' by any means, but we found it to be sub par compared to our other stays. We were looking for a location in Erie PA near the Presque Isle area and unfortunately this was the only location avail. I say this because it is a 15-20 min drive to Presque Isle. The main draw to this hotel is the proximity to the Splash Lagoon Waterpark adjacent to the HIEX. If you want to be next to this indoor waterpark, it would be the perfect choice. August 13, 2014
Rated 5.0 out of 5.0 by Wonderful Hotel - Would Recommend Ease with check-in/check-out. Wonderful customer service! Clean August 11, 2014
Rated 5.0 out of 5.0 by Nice executive suite/ Nice executive suite. I liked the full size refrigerator, dishwasher, and microwave. August 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff The staff was very courteous and kind. I had 4 teenagers with me, so when I needed toiletries and towels, they were at my door within 15 minutes of my call. The staff was very friendly and never hesitated to answer any questions we had. Had a wonderful stay at this hotel. August 5, 2014
Rated 5.0 out of 5.0 by Convient stop enroute to Niagara Falls area We had not planned for this stop on our way to the Niagara Falls area, but might have enjoyed this area if we had more time to spend there. Seemed a bit like the Wisconsin Dells area of Wisconsin with plenty of vacation area activities. August 3, 2014
Rated 2.0 out of 5.0 by Not good this time room was overpriced for this trip and floor in room felt wet and yucky. stayed here before and had a good experience. August 3, 2014
Rated 2.0 out of 5.0 by Not our usual Holiday Inn Experience We always stay in Holiday Inn hotels, Holiday Inn Express if at all possible. During this trip to the Splash Lagoon water park, we of course chose the Holiday Inn Express. When we arrived, the room smelled musty. We opened the windows, allowing for all the wet people who had stayed in the room. Later we found left over food and drinks in the Refrigerator. As our stay progressed, we found nail clippings beside one of the beds, and other food crumbs around the room. This was very discomforting having a toddler and newly walking infant with us. As the kids played in the room, we noticed that their feet were turning black from the dirty floors. We only chose to stay in the room because we already had the crib and pack n' play already set up and settled. This hotel was in no way equal to the quality of the many other HIE's we have visited. If this had been our first experience in a Holiday Inn property, it would have most certainly been our last!! August 1, 2014
Rated 5.0 out of 5.0 by This is the only place I stay when in Erie Everything is as good as you would expect from a Holiday Inn and Heidi at the front desk is even more personable than most. August 1, 2014
Rated 5.0 out of 5.0 by Kids's Suite was a Success! We stayed in the kids's suite with a 2 and 5 year old. They both enjoyed sleeping in the bunk beds but there was no door or curtain to close when putting them to bed. Also the wall does not go up to the ceiling so they could see the light and hear the noise from the tv in the room. The rate was pricey but I liked the separate kid area. July 29, 2014
Rated 5.0 out of 5.0 by Great hotel and great room! My family recently visited the Holiday Inn Express and Suites in Erie and it was great. We were staying in one of the kid's suite and my daughter loved it. The kids area was sectioned off and even had its own television if she wanted to watch something different while we were in the room. The other half of the room was very spacious, had a comfortable king size bed and small kitchen area. The bathroom was very spacious and had a really nice size shower/tub. It was quiet, with the exception of a few kids running through the hall above us, but the sound was mostly muffled and was actually far less disruptive compared to other hotels I've stayed in. The breakfast bar had a nice variety, was kept stocked and there was hardly any waiting, even when it was busy. There were two service stations and it seemed to move everything along. Everything at the hotel was great! The only slight incident I had was with my key card. It would not work right after I checked in. I went back down to the front desk to get a new card, but the individual that was helping me seemed more interested in finding out what I did to make the card not work than helping, but they were still able to get me new card that worked on the first try. Everyone else at the front desk was extremely friendly and very helpful and greeted us every morning ensuring that our stay was going well. I would definitely recommend this hotel to others. If you have children, the Kid's Suite is definitely worth it! July 28, 2014
Rated 5.0 out of 5.0 by Nice experience Nice hotel very friendly staff. All went well, except the internet wifi was not adequate for the number of guests connected. It was virtually useless. If you can arrive when the hotel is not full or find other means for sending a receiving data the hotel is a great place to stay. July 28, 2014
Rated 1.0 out of 5.0 by Not so great stay I think the best thing was it's location within the area and on our trip it was at a good stopping point. I'll list the concerns I had: 1. Wow, a great big jacuzzi bath...but wait, it's nozzles are cruddy and dirty as well as other aspects of the tub. Outside of a quick (quick!) shower, I would NOT want to soak in this. Who knows what you might catch? Yuck! 2. Well, it's a fold out sofa so you can't expect much, BUT why can't I? I mean, I'm the customer, right? Anyhow, it was so thin and uncomfortable for my kids that they piled into the other two beds with the others. Now I'm not getting the added benefit for the sleep I wanted by getting the Suite. 3. The halls were old, dated, and musty smelling. 4. I think the room we had must have had some smokers in it at some point in time and also pets. Room not so fresh smelling. 5. Breakfast - had biscuits, no sausage gravy! 6. So, we get the Suite because I have 4 kids and hey, guess what? The Friggin' pool is a SHARED pool with two other hotels. AND if you go to it, you have walk all the way around the parking lot and a restaurant/bar to get there and back. You can cut through the Splash Indoor Park that it's connected to but when it closes you're walking a ways. And after all that effort, you get to a quite cute, but very tiny little pool. And maybe it was the day, but the entire room was like a sweat lodge! Seriously disappointed by that and it was not represented this way I'm sure. 7. Was NOT greeted as a Gold Member of IHG. Was NOT offered a complimentary snack or anything. 8.. That's enough. Definitely going to choose a different hotel next time despite being an IHG member. Just a complete waste really. July 25, 2014
Rated 5.0 out of 5.0 by Excellent Stay Everything about this hotel was perfect, from the friendliness and competence of the staff, to the cleanliness of the entire hotel. Breakfast was excellent and there was tons to choose from. The only reason I did not sleep is through no fault of the hotel. The rest of my group slept very well. We will definitely keep this place in mind the next time we travel through Erie. July 21, 2014
Rated 4.0 out of 5.0 by Great staff, excellent value Kudos to Heidi for getting me a great room without much notice. The staff is always pleasant here and the rooms facing the back side are dead quiet. July 21, 2014
Rated 3.0 out of 5.0 by Clean and comfortable room, Kids Suite not worth the money The hotel was clean and comfortable, breakfast was good and the staff were excellent. However, we stayed in a Kid's Suite with bunk beds and were not thrilled with the experience. Our bed was comfortable, although the extra long pillows provided on the King Bed made it difficult to get them situated well. But the Bunk Beds were just not worth the extra money. The bunks were not made (other than the top blanket, so we had to take that off to make the beds) and the sheets are poor quality and did not stay on the mattress during the night, thus waking up my children multiple times. July 21, 2014
Rated 4.0 out of 5.0 by CONVENIENCE AND QUALITY FOR VALUE APART FROM A BROKEN FOLD UP COUCH AND THE SMOKE FROM OUTSIDE ENTERING OUR ROOM, MY FAMILY AND I HAD AN GREAT TIME! July 21, 2014
Rated 5.0 out of 5.0 by Great Accommodations. The Accommodations were much better than I expected. Especially the jetted tub. It was wonderful surprise. July 19, 2014
Rated 2.0 out of 5.0 by Not what I was hoping for I booked this hotel on a road trip to MA. I was hoping for a nice room where I could relax from a long drive, catch up on some email and be refreshed for the drive in the morning. I booked a suite with a whirlpool tub thinking the extra space and a nice bath would help to relax me. Unfortunately when I turned on the jets to the tub black flakes spewed out of the jets...it obviously hadn't been cleaned in quite awhile. So I scratched the bath and decided to watch a movie on netflix but the internet didn't work. Overall the room was nice and comfortable but I would not say it was a relaxing stay. July 17, 2014
Rated 4.0 out of 5.0 by Nice Place Nice room, good space, breakfast was below average. July 11, 2014
Rated 2.0 out of 5.0 by Pool is not included great hotel, awesome breakfast, great service, but beware the pool is not included. July 11, 2014
Rated 3.0 out of 5.0 by Decent room terrible breakfast and toilet paper Probably one of the worst continental breakfasts I ever had and the whirlpool tub fits 1 and 1/2 adults and is not worth the money. Took almost 30 minutes to fill. July 9, 2014
Rated 2.0 out of 5.0 by Comfortable Beds Hotel overall is good...had a serious hiccup with a service and was impressed with the "day staff" attempts to help us...Also awesome work Josh! July 3, 2014
Rated 3.0 out of 5.0 by Decent Hotel Stayed at Holiday In Erie for Splash Lagoon water park. It was ok. Not great, not bad. Good value with water park. Suite was only ok. July 3, 2014
Rated 5.0 out of 5.0 by Ahhhhhh...a clean hotel The room was spacious and decorated well. It was very clean and extremely comfortable. Plenty of space for all of us... July 2, 2014
Rated 5.0 out of 5.0 by Very friendly! I loved this place. The front desk women were awesome and the room was fantastic. We will definitely be returning!! July 2, 2014
Rated 3.0 out of 5.0 by Overcharged On checkout the rate charged was more than the rate on the registration form, which was conveniently lost when I asked to see it - told that the rate was probably higher because I got one of the last few rooms and they always add a surcharge when getting full July 2, 2014
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