Rated 3.7 out of 5 by 109
Rated 5.0 out of 5.0 by Linda88 Big room and great value
This was one of the nicest hotels of this price range I have ever stayed at! The room was Huge and well appointed with nice linens and furniture. The breakfast had great selection of healthy foods. The staff went out of their way to make our stay very enjoyable. When driving out East again in the future, your hotel will certainly be a stopover point for us.
August 25, 2013
Rated 4.0 out of 5.0 by Mom2kmka A little shabby
We stayed here 2 years ago and it seems the rooms are not quite the same quality. The room smelled a bit musty. Even after we turned on the A/C. We stayed in the kids suite. The walls on the kids area seems a bit beat up and the comforters faded. The carpet seemed a little dirty and there was a fabric side chair that needed updating. The fabric was shredded on the ends. More useful than a side chair would have bend a small table and chairs. Especially since they give you a microwave and fridge. We had no place to eat the dinner we brought in. There is a desk and one chair but no where else to eat. The bathroom was the best part of the room. Very clean and modern looking with plenty of clean thick towels and a very large jacuzzi tub. The front desk staff was very friendly. The breakfast buffet had hot eggs and bacon, plenty of bread selections and cereal and fruit plus fresh hot pancakes. Would be nice if they stationed someone to keep an eye on kids who I saw touching food or putting rolls back off their plates but that really should be their parents' job. Overall pretty good value for your money especially if your main reason for staying is the attached water park.
August 22, 2013
Rated 5.0 out of 5.0 by Kelly37 Great hotel
Excellent room and a very clean hotel. Loved how close it was to splash lagoon
August 22, 2013
Rated 5.0 out of 5.0 by Jacob34 Extremely Clean and Great Price
My experience at this holiday was excellent! I would definately come here again. I found it extremely clean, the decor was up to date, the room was very spacious and it was for a reasonable rate. The breakfast was great! A great selections of breakfast items that were continually refilled with more.
August 21, 2013
Rated 5.0 out of 5.0 by gram55 great room
great time had pkg deal with splash lagoon .There where 4 adults and three kids studio room was perfect.Fire place was nice being it was chilly first couple days.Grandkids love the breakfast and splash lagoon. Staff was very accomedating and friendly.This was fourth year doing this and wouldn't stay at any other place.
August 17, 2013
Rated 4.0 out of 5.0 by kozi67 Bed Couches Bad
We recently stayed at the Erie - Splash Lagoon location. The room was great and large. Only issue we had was the mattresses in the bed couches were really bad. We picked the larger room for the 2 couches but never used them after all because they were so uncomfortable, even for the kids.
Otherwise, it was a very nice place and would go back!
August 11, 2013
Rated 5.0 out of 5.0 by Gottobemetoo Excellent Accomodations
Good location, close to all amenities. Huge room, with the largest jaccuzzi tub I have ever seen!!! We were accomodated with a bar fridge. The service was exceptional. The room very clean. Great recommendations for meals. Great experience all around!!
August 11, 2013
Rated 4.0 out of 5.0 by Grandpa66 Normally great place to stay.
Made reservation while travelling through with 8 year old granddaughter. Was booked to Kids Suite which was 50% higher than 2 Queen bedroom that would have been sufficient for overnight stay. Found banana in cabinet over microwave and used soap bar in soapdish by shower which showed room was not cleaned up to normal Holiday Inn Express standards. Office staff was informed of these concerns on checkout.
August 9, 2013
Rated 3.0 out of 5.0 by Wingers19 NEEDS UPDATING!
This hotel is badly in need of some updating. The couches/sofa beds had numerous rips in the material, the carpet was dirty in our room. The beds could use some updating as well.
August 7, 2013
Rated 1.0 out of 5.0 by rogerthedodger123 Noisy, dirty, ignorant front desk staff
motel was unusually noisy
room was dirty, sheets not clean, bedcovers stunk of body odor, hair strands in bathroom
front desk ignorant, young and didn't care
we did not get check-in gift for Gold membership
the eggs at breakfast were overcooked and the pastry was stale
August 5, 2013
Rated 3.0 out of 5.0 by VM10616 quiet room, noisy motel
There is not enough parking close to the motel, the carpet in the room was spotted and dirty and wasn't cleaned while we were there. There is a water park attached to this motel so beware if you are not there for that reason.
August 3, 2013
Rated 1.0 out of 5.0 by Kids2010 Smelly Hotel
We recently had stayed here one night on what was our only family time planned for this summer. Upon entering our room, one of the TV's did not work, the other TV did not have batteries in the remote and two of our lights were not working. ALSO, there was a TERRIBLE smell, almost like someone had left fish to rotten in the room for weeks in the heat...it was horrible none of us got any sleep the first night and we demanded it be checked and cleaned and they still could not handle the problem successfully. Fortunately we got our money back for what was supposed to be our second night, we will not be staying here EVER again!
August 1, 2013
Rated 3.0 out of 5.0 by kitty5855 ok but overpriced
Hotel no longer carries Root sports even though still on channel menu which upset the men in the trip . Lamp broke , refrig would not close got immediate attention on repairs but it takes away time from your trip when you have to call about repairs they should of taken care of especially as this hotel is not cheap . stayed 3 nights nice to go to splash lagoon without going outside but overpriced . Next time will try one of the other attached hotels to splash lagoon that offers roots sport . The toilet paper was not replace daily & had to go to the front desk , did not replace the sample shampoo everyday & kleenex empty.
July 31, 2013
Rated 5.0 out of 5.0 by 22DYLAN CLEAN FACILITY, HELPFUL AND COURTEOUS STAFF.
THE FRONT DESK, HOUSEKEEPING AND BREAKFAST STAFF WERE KIND, SMILED AND ACKNOWLEDGED US. SOMETIMES JUST AN ACKNOWLEDGEMENT BY A MEMBER OF THE STAFF GOES A LONG WAY. WE FELT WE RECEIVED PLENTY OF VALUE FOR THE MONEY WE SPENT. SPLASH LAGOON MAKES THE WHOLE EXPERIENCE EVEN BETTER. OUR GRANDSON LOVES TO STAY IN HOTELS. WE FELT SAFE LETTING HIM GO BACK AND FORTH FROM THE ROOM TO SPLASH LAGOON BY HIMSELF. WE ARE A RETURNING GUEST. THANK YOU
July 31, 2013
Rated 5.0 out of 5.0 by Jean87 Great location and reasonably priced
Our one night stay passing through was enjoyable. The location is great off of I-90. A lot of restaurant choices in the area. Had a great breakfast before we continued on our journey.
July 29, 2013
Rated 5.0 out of 5.0 by Nanna59 overall great Hotel
Highly recommend this particular Hotel if visiting Splash Lagoon. Our two grandsons loved the entire trip. We will definitely repeat this mini-vacation the future. So much nicer to walk a few steps to the elevator (if room isn't on the first floor), & walk directly into Splash Lagoon.
July 29, 2013
Rated 3.0 out of 5.0 by twill ok experience
Well prepared to assist with getting around Erie. Disappointed that there was not a pool on site. There was access to pool at other nearby hotels. Only one guest washer and dryer for a large family oriented hotel.
July 28, 2013
Rated 5.0 out of 5.0 by kuk222 Great Service
The front desk staff were excellent and we found all of the staff very friendly and pleasant.
We will definitely be back to your hotel.
July 28, 2013
Rated 1.0 out of 5.0 by NeverStayHere Dissatisfied from checkin to checkout
I have been Platinum Elite for years so i know when I have poor service.
An hour before I checked in the front desk called to let me know the card on file was expired. Which I was pleased with. But when I got to the hotel the front desk told me they didn't have to call and she should have sold my room. I explained that I would have been very upset if she had done that. If I were behind the desk I would never tell a guest I was going to sell their room. I made this reservation a week in advance!!! IT IS NOT MY FAULT THE FRONT DESK WAITED UNTIL THE LAST POSSIBLE MOMENT TO LOOK AT MY RESERVATION!!! I stay in hotels 300+ nights a year and being a Platinum member I am not in the habit of not showing up for reservations.
At check-in both girls were very unhelpful!! Nether knew where any local attractions were. I spent what seemed like an obscene amount of time trying to pay my bill. She could not figure out I wanted to pay for the entire stay!!!! I had to tell her many times I want to pay for it all and still she rang it up 3 different ways!!!!!! I was not offered any sort of welcome gift or recognized as a Platinum member. I had to ask if I get a free drink and I was told (very coldly) "We are all out of that stuff, just take a drink from the snack area".
The cleaning staff is incompetent. I told the maid i wanted new sheets and still she asked me repeatedly if I wanted sheets and a comforter.
The breakfast area was over-crowded every morning. Obviously, if the hotel is sold out then they should schedule more staff. The breakfast staff was unprepared and often out of food.
I asked for a late checkout. I was told there is "No way" I was getting a late checkout. I told her i was going to call Priority Club and she told me "go ahead". She did nothing to try to resolve my issue.
This stay has convinced me that the Holiday Inn Express chain does not hire or seem to train its staff well. Since I have used mostly all of my points I will make every effort to never stay at a Holiday Inn again!!!
July 28, 2013
Rated 3.0 out of 5.0 by poernomo Fun place
This hotel has nice employee ,also very close to shop and fun place
July 28, 2013
Rated 4.0 out of 5.0 by Jeanny Good
Hotel was good only complaints, the washroom had funny smell to it. Also front room door rubs on carpet and has left black mark on carpet very noticeable and should be fixed.
July 17, 2013
Rated 5.0 out of 5.0 by MINS60 Great, But Expensive
We have stayed at this Holiday Inn Express before and liked ii very much. We think that it is more expensive than most Holiday Inn Express motels and is no better than others. In fact, there is one at Exit 4 (I-86) that is just as good, if not better, and is $30 less. Out- side of the price, however, it is a great place to stay and especially if you want a water park which does not especially make a difference to us.
July 17, 2013
Rated 2.0 out of 5.0 by Debi36 Dirty bathroom,comfortable bed
The beds were very comfortable but the bathroom was not the cleanest. Was a very noisy place but under the serum stance thats understandable..alot of traffic and when the staff entered the elevator before guest( who were also waiting for the elevator) that I found to be very rude!
July 17, 2013
Rated 1.0 out of 5.0 by dissatisfied991 Overpriced and musty-- do not stay here
I travel frequently and stay at many hotels. This is the most overpriced and dilapidated hotel I have been to in a long time. My room was musty, the carpets and furniture were filthy and slimy, and the bathroom was outmoded by about 20 years. A real pit.
July 16, 2013
Rated 3.0 out of 5.0 by Courtice47 OK for free.
I had a free night with Priority points. If I had to pay the posted rate I would have been disappointed. As it is I used up 35000 points when I have stayed at nicer properties for 10000. Stains on walls and sofa. Carpet poorly vacuumed if at all. Bedroom was fine but family room not so much. I paid less than the posted rate across the street previously and would recommend it over this place even if the waterpark is attached. Staff were very nice and that was the only reason I didn't complain.
July 15, 2013
Rated 5.0 out of 5.0 by turtlepig Great for the Family
At first they had us on the third floor, when I explained my husband had a broken foot and would love the first floor, the only room on the first floor was a two room suite and they let us have that room with a small upgrade. The breakfast so hot and fresh so many choices, we stayed three nights and didn't eat the same breakfast all four mornings. The staff was very friendly and so over the top on any and all my questions. We already have plans to stay again. I think they should set something up for smokers, I understand that the only place to smoke is outside but on rainy days the only covered place is at the front entrance where everybody walks in. I know people hate to walk through a smoke screen to get to their smoke free room. We very happy with our stay super hot showers and very clean rooms, trust me I was in two on my stay. Its really nice that you don't need to leave to go to splash lagoon which my boys just loved.
July 12, 2013
Rated 5.0 out of 5.0 by soccerfam erievisit
Our son is currently in Erie so we came and stayed at your hotel for several days. We enjoyed our stay and loved our suite. We don't usually get a suite but this time we did and loved the jacuzzi tub.
We noticed you are an eco friendly hotel and used all ceramic dishes, etc for your breakfast area. We know that must create a lot of work but really appreciate that you put the effort into helping our ecology.
July 7, 2013
Rated 1.0 out of 5.0 by LB46 Disappointing experiencce
I have written to "customer service" about 5 days ago, and have not had a response. Room not properly prepared: completely clogged tub drain; dirty sheets still on sleep sofa; and other minor housekeeping-related problems.
Specific concerns have been sent to HI Express. I have asked for a partial refund of our expenses.
June 30, 2013
Rated 4.0 out of 5.0 by Bekon A nice hotel next to a resort
Coming in from the highway we didn't realize it was connected to a large waterpark and adjacent to a laser tag emporium. Therefore it was a destination for a great many families with young children. Breakfast room was crowded but food was plentiful. First room smelled like a swimming pool. Other room was great. Recommend making reservations through company website for best deal. If you are not in that demographic that enjoys crowds of children you may want to stay down the road.
June 27, 2013
Rated 5.0 out of 5.0 by JoeMomma Pleasantly surprised
We really were expecting a simple room with standard amenities but when we first opened the door, all three of us were so surprised at the size of the room, the fireplace, and the kitchen area. The bedroom was also large and quite comfortable. Cleanliness was also an A++. I've always had great experiences with Holiday Inn Express and specifically looked for one near Edinboro University. This one was the best one yet. And I didn't even know it had a water park attached. I will definately stay here again. My son felt like he was in his own first apartment when we left him for a while as we went to a late dinner. He stayed and enjoyed the relaxing atmosphere after his first soccer game of the weekend tournament.
June 26, 2013