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Rated 3.7 out of 5 by 165 reviewers.
Rated 3.0 out of 5.0 by Good location - not so great staff Front desk staff not welcoming and friendly. Felt like I was interrupting whatever they were doing when I checked in. The housekeeping staff barely did their job. Shower was never cleaned throughout my stay, garbages not emptied, and coffee not refilled or machine cleaned. The red blanket on the bed was stained. I removed and put in the pile of dirty towels, just to find the same dirty blanket put back on my bed. Rooms are a spacious and a little more modern than some holiday inns. With the proper front desk and housekeeping staff this could be a great location. November 17, 2013
Rated 4.0 out of 5.0 by Kids Suite Overall good and comfortable, will be consider for next time November 10, 2013
Rated 3.0 out of 5.0 by Room was large but carpet was old The breakfast was average coffee was always watery. No cooked oatmeal only instance, no variety of fruit just bananas. November 6, 2013
Rated 4.0 out of 5.0 by Front desk service lacking we had a nice stay overall. However; when our room hadn't been cleaned by 1:30 pm I called the front desk to request clean towles, soap and shampoo rather than a full room clean. When nobody showed up three hours later I stopped a housekeeper to request those items. It was an awkward conversation. I was also at a loss on where to tke the garbage out of my room. October 28, 2013
Rated 5.0 out of 5.0 by Excellent Service From the booking through checkout, staff were excellent. It's nice to be acknowledge by all staff whether they're responding to a request or just crossing paths in an elevator. Appreciate in particular the front desk taking care of our packages delivered prior to our stay. We'll definitely be back. October 25, 2013
Rated 2.0 out of 5.0 by Not Happy With Recent Stay Checked in at 3 PM on Thursday, and departed Saturday at 11. Housekeeping never came to our room to clean it. We were out of the room early Friday, returning at approximately 3:30 PM (after normal check in time when rooms should be cleaned). Housekeeping had not been to our room. I called the front desk to have some towels sent up. After waiting about 20 minutes, I tracked a member of the housekeeping staff down in the hallway and requested towels. Very disappointed. Also, there were a few small things upon check in: we had no Kleenex (not even an empty box, just an empty holder). No pen in our room and only one bar of soap (should be one for sink and one for tub). The worst occurrence was the noise from the ADJOINING room at 8:27 PM on Friday night. A single couple having EXTREMELY loud "relations" which was offensive and disturbed our night time routine with our 3 year old son. Obviously not the hotel's fault but some simple planning might have prevented this situation I.e. don't put a young couple with NO kids adjacent to the Kids Suite (for which we payed a premium). We are drawn to this location because of the waterpark, however, we have two other options that are attached and we will give serious consideration to if we visit again. Also, there was no recognition of my IHG membership (other than my number on file). In other HI Express hotels I have received a bottle of water and small snack upon check in which has always been appreciated yet not in this case. October 23, 2013
Rated 5.0 out of 5.0 by comfortable suite, fully furnished kitchen we stayed for three nights for parents weekend at college, found suite style room very relaxing after a long day on our feet, full kitchen and seperate bedroom, living area felt like being home, all staff and amenities were very good and housekeeping did an excellent job. also tried the attached water park and had a great time. October 9, 2013
Rated 3.0 out of 5.0 by Helpful front dek staff Upon check-in, the front desk worker asked if I was a member of the loyalty club. When I said yes but I didn't have the number handy, she offered to look it up for me. That was really helpful! She also gave me chocolate chip cookies for being a member. The room was very quiet, and had everything I needed for a short business stay. I was a little disappointed in the room cleanliness, and the mattress was older. I was planning to mention this as I checked out, but the woman at the desk didn't ask about my stay. October 6, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service One of the nicest Holiday Inn Express that we have had the privilege of staying. Starting with check-in and ending with checkout, our stay couldn't have been better. Desk was very knowledgable, and the breakfast buffett was well stocked at all times. If we ever get back to Erie, Pa., we will definitely feel comfortable. October 5, 2013
Rated 3.0 out of 5.0 by ok stay, breakfast was poor We stayed for 2 nites at this hotel. Within the first 5 mins in the room my 7 yr old found a plastic water bottle in the bedside table that was 1/2 filled with chewing tobacco spit. ewww! It was nice to have a full size fridge although it was filthy with dried milk or something on the outside. The beds are comfy and free wifi works really well. The breakfast was very poor. Bananas were the only fresh fruit choice. We were in town for a soccer tourney and would have like to have some more healthier choices. Front desk staff was very nice. October 2, 2013
Rated 5.0 out of 5.0 by Great Place to stay My family enjoyed our stay and we did not find any problems with the Hotel.We found it to be clean and the staff were great. September 29, 2013
Rated 1.0 out of 5.0 by Erie conference Our room was excellent, on the ground floor with extra room for our meetings. All was good until the third night. We worked late, retiring at midnight. I left to drop of a client only to return to a locked room. Although the night manage tried to reset the lock it was 2 AM when he finally called into the room to wake my wife. We were up the rest of the night. They gave me a $20 credit for not sleeping that night. Not good enough... September 28, 2013
Rated 3.0 out of 5.0 by Terrible pull out bed - just awfull Decent room but the pull out beds were stained and ragged and extremely uncomfortable. Not at all what I've come to expect from a Holiday Inn. The "suite" was one big room with one bath. No way to put the kids to bed and the adults enjoy the evening. I was not at all pleased with this room and would not recommend it to friends. September 25, 2013
Rated 5.0 out of 5.0 by Overall pleasant weekend Rooms were great and location was convenient. All staff were helpful and polite. I would highly recommend this holiday inn express! September 19, 2013
Rated 3.0 out of 5.0 by nice it wasn't as nice as the one in clevland. there were no pamplets anywere to tell what was going on. breakfast was a let down and the service for breakfast coukdn't keep up. I had to ask again for my aarp discount beacause the girl the nite before forgot it. all all it was OK September 11, 2013
Rated 3.0 out of 5.0 by Ok I always stay ay HI Exp. this time the bed could have been better, breakfast, no bagel cutter just a butter knife to cut :-( Carpet in room was pretty stained. Good internet and a good staff. I will try the crown next time in erie September 9, 2013
Rated 4.0 out of 5.0 by Room needed attention We have stayed at this property before and find the guest rooms to be comfortable. This stay though my son and his young family checked into their room only to be greeted by the strong smell of vomit. Someone had been sick on the carpet leading to the bathroom and in the bathroom. Yes it had been wiped up but the stain and strong smell remained. I can not believe housekeeping staff did not notice the smell. When the front desk was informed they did come right away and carpet clean the area with a rug cleaner that seemed to help. The point is this is not a economy property and that room should never have been allowed to be reserved for other guests until the problem was remediated. This certainly put a damper on our vacation stay. The staff though are very friendly and efficient and the breakfast room can actually seat a large number of people - something many other hotels can not do. August 31, 2013
Rated 5.0 out of 5.0 by First Class Accomodations I always feel like a VIP when I stay at this Holiday Inn Express August 31, 2013
Rated 4.0 out of 5.0 by Good Experience Overall. Hotel was nice and location was great. Was a good experience overall. Breakfast was really good. One thing though!. housekeeping took care of our room very late. After lunch when we were going to get back to the room to have a rest, room was not done by then we had to wait. Thanks August 31, 2013
Rated 5.0 out of 5.0 by Fun for the kids We had a wonderful room. The water park and game room were well kept and safe. August 30, 2013
Rated 2.0 out of 5.0 by very misleading We visited this hotel this past weekend. The description of the hotel as well as the reviews were very misleading. We booked with the understanding that the attached waterpark was included and for the price never doubted that it was. After checking in, we were told that the price, for which we already paid and was nonrefundable, did not include the waterpark. The additional cost for the waterpark for the five of us would have been another $200. Sadly, two of us got to go to the waterpark while the other three of us stayed in the room, due to the unexpected cost. Just be aware that if you book a stay at holiday inn the waterpark is not included regardless of how the synopsis/marketing lists it. Stayed August 2013, traveled with family August 29, 2013
Rated 4.0 out of 5.0 by kids loved the bunkbeds! we had a funtime staying at the Holiday Inn Express. The kids LOVED the bunk beds and we liked the comfy bed!! The only bummer was that we were on the ground floor so you had to pull the blinds for more privacy in the early evenings (our room was right infront of the smokers smell, just nosy people)! August 28, 2013
Rated 5.0 out of 5.0 by Very good room and great service. Room was spacious, clean and comfortable. Also peaceful considering the attached indoor water park. The staff were courteous and accommodating. This our second stay at this location butt won't be our last. Thank you very much. August 28, 2013
Rated 4.0 out of 5.0 by Spacious room and comfortable beds I was impressed with our room when we arrived. It had more than I expected, a frig, micro, and jacuzzi tub which was very large. The only problem had was when went to take shower there was someone else's hair on the back wall, I just wiped it away and thru it out but later told the desk and they where willing to send someone right up to re-clean the tub. Had a great time. August 28, 2013
Rated 5.0 out of 5.0 by worth the money You definitely get your money's worth. If you are looking for a place to gather in a group and be very comfortable, this is it. Better than most. Quiet. Very quiet. No thin walls. No hearing doors open and close. August 27, 2013
Rated 5.0 out of 5.0 by Very pleased customer Kids suite is the way to go if you have children!! The kiddos have their own area with bunk beds, big t.v., desk and a dresser for their clothes. The beds were comfortable and the huge jacuzzi tub they loved!! The mini fridge was perfect for their own personal drinks they brought along. I'm really happy with how this weekend at Splash Lagoon went. It's a great place for whole family to enjoy!! August 26, 2013
Rated 5.0 out of 5.0 by Big room and great value This was one of the nicest hotels of this price range I have ever stayed at! The room was Huge and well appointed with nice linens and furniture. The breakfast had great selection of healthy foods. The staff went out of their way to make our stay very enjoyable. When driving out East again in the future, your hotel will certainly be a stopover point for us. August 25, 2013
Rated 4.0 out of 5.0 by A little shabby We stayed here 2 years ago and it seems the rooms are not quite the same quality. The room smelled a bit musty. Even after we turned on the A/C. We stayed in the kids suite. The walls on the kids area seems a bit beat up and the comforters faded. The carpet seemed a little dirty and there was a fabric side chair that needed updating. The fabric was shredded on the ends. More useful than a side chair would have bend a small table and chairs. Especially since they give you a microwave and fridge. We had no place to eat the dinner we brought in. There is a desk and one chair but no where else to eat. The bathroom was the best part of the room. Very clean and modern looking with plenty of clean thick towels and a very large jacuzzi tub. The front desk staff was very friendly. The breakfast buffet had hot eggs and bacon, plenty of bread selections and cereal and fruit plus fresh hot pancakes. Would be nice if they stationed someone to keep an eye on kids who I saw touching food or putting rolls back off their plates but that really should be their parents' job. Overall pretty good value for your money especially if your main reason for staying is the attached water park. August 22, 2013
Rated 5.0 out of 5.0 by Great hotel Excellent room and a very clean hotel. Loved how close it was to splash lagoon August 22, 2013
Rated 5.0 out of 5.0 by Extremely Clean and Great Price My experience at this holiday was excellent! I would definately come here again. I found it extremely clean, the decor was up to date, the room was very spacious and it was for a reasonable rate. The breakfast was great! A great selections of breakfast items that were continually refilled with more. August 21, 2013
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