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Rated 3.7 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by kids loved the bunkbeds! we had a funtime staying at the Holiday Inn Express. The kids LOVED the bunk beds and we liked the comfy bed!! The only bummer was that we were on the ground floor so you had to pull the blinds for more privacy in the early evenings (our room was right infront of the smokers bench...no smell, just nosy people)! August 28, 2013
Rated 5.0 out of 5.0 by Very good room and great service. Room was spacious, clean and comfortable. Also peaceful considering the attached indoor water park. The staff were courteous and accommodating. This our second stay at this location butt won't be our last. Thank you very much. August 28, 2013
Rated 4.0 out of 5.0 by Spacious room and comfortable beds I was impressed with our room when we arrived. It had more than I expected, a frig, micro, and jacuzzi tub which was very large. The only problem had was when went to take shower there was someone else's hair on the back wall, I just wiped it away and thru it out but later told the desk and they where willing to send someone right up to re-clean the tub. Had a great time. August 28, 2013
Rated 5.0 out of 5.0 by worth the money You definitely get your money's worth. If you are looking for a place to gather in a group and be very comfortable, this is it. Better than most. Quiet. Very quiet. No thin walls. No hearing doors open and close. August 27, 2013
Rated 5.0 out of 5.0 by Very pleased customer Kids suite is the way to go if you have children!! The kiddos have their own area with bunk beds, big t.v., desk and a dresser for their clothes. The beds were comfortable and the huge jacuzzi tub they loved!! The mini fridge was perfect for their own personal drinks they brought along. I'm really happy with how this weekend at Splash Lagoon went. It's a great place for whole family to enjoy!! August 26, 2013
Rated 5.0 out of 5.0 by Big room and great value This was one of the nicest hotels of this price range I have ever stayed at! The room was Huge and well appointed with nice linens and furniture. The breakfast had great selection of healthy foods. The staff went out of their way to make our stay very enjoyable. When driving out East again in the future, your hotel will certainly be a stopover point for us. August 25, 2013
Rated 4.0 out of 5.0 by A little shabby We stayed here 2 years ago and it seems the rooms are not quite the same quality. The room smelled a bit musty. Even after we turned on the A/C. We stayed in the kids suite. The walls on the kids area seems a bit beat up and the comforters faded. The carpet seemed a little dirty and there was a fabric side chair that needed updating. The fabric was shredded on the ends. More useful than a side chair would have bend a small table and chairs. Especially since they give you a microwave and fridge. We had no place to eat the dinner we brought in. There is a desk and one chair but no where else to eat. The bathroom was the best part of the room. Very clean and modern looking with plenty of clean thick towels and a very large jacuzzi tub. The front desk staff was very friendly. The breakfast buffet had hot eggs and bacon, plenty of bread selections and cereal and fruit plus fresh hot pancakes. Would be nice if they stationed someone to keep an eye on kids who I saw touching food or putting rolls back off their plates but that really should be their parents' job. Overall pretty good value for your money especially if your main reason for staying is the attached water park. August 22, 2013
Rated 5.0 out of 5.0 by Great hotel Excellent room and a very clean hotel. Loved how close it was to splash lagoon August 22, 2013
Rated 5.0 out of 5.0 by Extremely Clean and Great Price My experience at this holiday was excellent! I would definately come here again. I found it extremely clean, the decor was up to date, the room was very spacious and it was for a reasonable rate. The breakfast was great! A great selections of breakfast items that were continually refilled with more. August 21, 2013
Rated 5.0 out of 5.0 by great room good time great time had pkg deal with splash lagoon .There where 4 adults and three kids studio room was perfect.Fire place was nice being it was chilly first couple days.Grandkids love the breakfast and splash lagoon. Staff was very accomedating and friendly.This was fourth year doing this and wouldn't stay at any other place. August 17, 2013
Rated 4.0 out of 5.0 by Bed Couches Bad We recently stayed at the Erie - Splash Lagoon location. The room was great and large. Only issue we had was the mattresses in the bed couches were really bad. We picked the larger room for the 2 couches but never used them after all because they were so uncomfortable, even for the kids. Otherwise, it was a very nice place and would go back! August 11, 2013
Rated 5.0 out of 5.0 by Excellent Accomodations Good location, close to all amenities. Huge room, with the largest jaccuzzi tub I have ever seen!!! We were accomodated with a bar fridge. The service was exceptional. The room very clean. Great recommendations for meals. Great experience all around!! August 11, 2013
Rated 4.0 out of 5.0 by Normally great place to stay. Made reservation while travelling through with 8 year old granddaughter. Was booked to Kids Suite which was 50% higher than 2 Queen bedroom that would have been sufficient for overnight stay. Found banana in cabinet over microwave and used soap bar in soapdish by shower which showed room was not cleaned up to normal Holiday Inn Express standards. Office staff was informed of these concerns on checkout. August 9, 2013
Rated 3.0 out of 5.0 by NEEDS UPDATING! This hotel is badly in need of some updating. The couches/sofa beds had numerous rips in the material, the carpet was dirty in our room. The beds could use some updating as well. August 7, 2013
Rated 1.0 out of 5.0 by Noisy, dirty, ignorant front desk staff motel was unusually noisy room was dirty, sheets not clean, bedcovers stunk of body odor, hair strands in bathroom front desk ignorant, young and didn't care we did not get check-in gift for Gold membership the eggs at breakfast were overcooked and the pastry was stale August 5, 2013
Rated 3.0 out of 5.0 by quiet room, noisy motel There is not enough parking close to the motel, the carpet in the room was spotted and dirty and wasn't cleaned while we were there. There is a water park attached to this motel so beware if you are not there for that reason. August 3, 2013
Rated 1.0 out of 5.0 by Smelly Hotel We recently had stayed here one night on what was our only family time planned for this summer. Upon entering our room, one of the TV's did not work, the other TV did not have batteries in the remote and two of our lights were not working. ALSO, there was a TERRIBLE smell, almost like someone had left fish to rotten in the room for weeks in the heat...it was horrible none of us got any sleep the first night and we demanded it be checked and cleaned and they still could not handle the problem successfully. Fortunately we got our money back for what was supposed to be our second night, we will not be staying here EVER again! August 1, 2013
Rated 3.0 out of 5.0 by ok but overpriced Hotel no longer carries Root sports even though still on channel menu which upset the men in the trip . Lamp broke , refrig would not close got immediate attention on repairs but it takes away time from your trip when you have to call about repairs they should of taken care of especially as this hotel is not cheap . stayed 3 nights nice to go to splash lagoon without going outside but overpriced . Next time will try one of the other attached hotels to splash lagoon that offers roots sport . The toilet paper was not replace daily & had to go to the front desk , did not replace the sample shampoo everyday & kleenex empty. July 31, 2013
Rated 5.0 out of 5.0 by CLEAN FACILITY, HELPFUL AND COURTEOUS STAFF. THE FRONT DESK, HOUSEKEEPING AND BREAKFAST STAFF WERE KIND, SMILED AND ACKNOWLEDGED US. SOMETIMES JUST AN ACKNOWLEDGEMENT BY A MEMBER OF THE STAFF GOES A LONG WAY. WE FELT WE RECEIVED PLENTY OF VALUE FOR THE MONEY WE SPENT. SPLASH LAGOON MAKES THE WHOLE EXPERIENCE EVEN BETTER. OUR GRANDSON LOVES TO STAY IN HOTELS. WE FELT SAFE LETTING HIM GO BACK AND FORTH FROM THE ROOM TO SPLASH LAGOON BY HIMSELF. WE ARE A RETURNING GUEST. THANK YOU July 31, 2013
Rated 5.0 out of 5.0 by Great location and reasonably priced Our one night stay passing through was enjoyable. The location is great off of I-90. A lot of restaurant choices in the area. Had a great breakfast before we continued on our journey. July 29, 2013
Rated 5.0 out of 5.0 by overall great Hotel Highly recommend this particular Hotel if visiting Splash Lagoon. Our two grandsons loved the entire trip. We will definitely repeat this mini-vacation the future. So much nicer to walk a few steps to the elevator (if room isn't on the first floor), & walk directly into Splash Lagoon. July 29, 2013
Rated 3.0 out of 5.0 by ok experience Well prepared to assist with getting around Erie. Disappointed that there was not a pool on site. There was access to pool at other nearby hotels. Only one guest washer and dryer for a large family oriented hotel. July 28, 2013
Rated 5.0 out of 5.0 by Great Service The front desk staff were excellent and we found all of the staff very friendly and pleasant. We will definitely be back to your hotel. July 28, 2013
Rated 1.0 out of 5.0 by Dissatisfied from checkin to checkout I have been Platinum Elite for years so i know when I have poor service. An hour before I checked in the front desk called to let me know the card on file was expired. Which I was pleased with. But when I got to the hotel the front desk told me they didn't have to call and she should have sold my room. I explained that I would have been very upset if she had done that. If I were behind the desk I would never tell a guest I was going to sell their room. I made this reservation a week in advance!!! IT IS NOT MY FAULT THE FRONT DESK WAITED UNTIL THE LAST POSSIBLE MOMENT TO LOOK AT MY RESERVATION!!! I stay in hotels 300+ nights a year and being a Platinum member I am not in the habit of not showing up for reservations. At check-in both girls were very unhelpful!! Nether knew where any local attractions were. I spent what seemed like an obscene amount of time trying to pay my bill. She could not figure out I wanted to pay for the entire stay!!!! I had to tell her many times I want to pay for it all and still she rang it up 3 different ways!!!!!! I was not offered any sort of welcome gift or recognized as a Platinum member. I had to ask if I get a free drink and I was told (very coldly) "We are all out of that stuff, just take a drink from the snack area". The cleaning staff is incompetent. I told the maid i wanted new sheets and still she asked me repeatedly if I wanted sheets and a comforter. The breakfast area was over-crowded every morning. Obviously, if the hotel is sold out then they should schedule more staff. The breakfast staff was unprepared and often out of food. I asked for a late checkout. I was told there is "No way" I was getting a late checkout. I told her i was going to call Priority Club and she told me "go ahead". She did nothing to try to resolve my issue. This stay has convinced me that the Holiday Inn Express chain does not hire or seem to train its staff well. Since I have used mostly all of my points I will make every effort to never stay at a Holiday Inn again!!! July 28, 2013
Rated 3.0 out of 5.0 by Fun place This hotel has nice employee ,also very close to shop and fun place July 28, 2013
Rated 4.0 out of 5.0 by Good Hotel was good only complaints, the washroom had funny smell to it. Also front room door rubs on carpet and has left black mark on carpet very noticeable and should be fixed. July 17, 2013
Rated 5.0 out of 5.0 by Great, But Expensive We have stayed at this Holiday Inn Express before and liked ii very much. We think that it is more expensive than most Holiday Inn Express motels and is no better than others. In fact, there is one at Exit 4 (I-86) that is just as good, if not better, and is $30 less. Out- side of the price, however, it is a great place to stay and especially if you want a water park which does not especially make a difference to us. July 17, 2013
Rated 2.0 out of 5.0 by Dirty bathroom,comfortable bed The beds were very comfortable but the bathroom was not the cleanest. Was a very noisy place but under the serum stance thats understandable..alot of traffic and when the staff entered the elevator before guest( who were also waiting for the elevator) that I found to be very rude! July 17, 2013
Rated 1.0 out of 5.0 by Overpriced and musty-- do not stay here I travel frequently and stay at many hotels. This is the most overpriced and dilapidated hotel I have been to in a long time. My room was musty, the carpets and furniture were filthy and slimy, and the bathroom was outmoded by about 20 years. A real pit. July 16, 2013
Rated 3.0 out of 5.0 by OK for free. I had a free night with Priority points. If I had to pay the posted rate I would have been disappointed. As it is I used up 35000 points when I have stayed at nicer properties for 10000. Stains on walls and sofa. Carpet poorly vacuumed if at all. Bedroom was fine but family room not so much. I paid less than the posted rate across the street previously and would recommend it over this place even if the waterpark is attached. Staff were very nice and that was the only reason I didn't complain. July 15, 2013
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