Rated 3.7 out of 5 by 109
Rated 5.0 out of 5.0 by cheryl524 Great rooms
I have stayed twice at this location. The rooms are spacious and always clean. The beds are slightly too soft for me but the choice of pillows helps. I will definitely stay here again and at other Holiday Inn Express locations.
November 18, 2012
Rated 4.0 out of 5.0 by Sis21 Comfortabel bed and pillows
Family member unable to contact us at our hotel. Staff unable to locate my name on the hotel registration. Very frustrating for my family member. Despite being told of correct spelling of my name (Whyte), staff unable to locate our room. I phoned the manager Sue and told her of the problem after I returned home on Sunday. I received an apology. There was a family emergency.
November 18, 2012
Rated 5.0 out of 5.0 by asia Asia
We really enjoyed our visit. The only disadvantage was not having a pool or hot tub to use. We didn't feel the water park was for us, but would have enjoyed a nice hot tub.
November 17, 2012
Rated 3.0 out of 5.0 by Amy65 Splash logo on package
Wallet found under bed
Hair n tub
Great layout of rooms
November 17, 2012
Rated 3.0 out of 5.0 by majones7 Descent Hotel - But Not as Up to Date as Most HI Express Properties
I was not dissatisfied with the stay, but I like to give honest reviews.
First, I would stay at this hotel again as I am a very loyal IHG member. But the hotel is quite a bit dated compared to HI Express in my opinion and it likely shows a bit more wear and tear since it is connected to a water park.
I stayed in rooms 423 and 523, both rooms had two beds. So out of 4 beds, I would say all mattresses were pretty worn and inconsistent. I also thought the hotel in general and in the rooms were not as clean as other HI Express properties.
The staff/service after my stay was great (I had to call to fix a minor issues), but during the stay and during check-in there was very little over the top customer service.
In my opinion it is a 3 star average Holiday Inn Express. I will stay at the hotel again, but if another IHG property opened in Erie, I would likely stay there.
November 16, 2012
Rated 1.0 out of 5.0 by Bear46 ABSOLUTELY FILTHY
This Holiday Inn Express was absolutely filthy. From the hallways to our room, the floors were noticeably dirty. Our bathroom floor had previous guest's hair (head and body) all over the floor and the bathroom countertop was dirty as well. This Holiday Inn is connected to The Splash Lagoon, which is a kid-friendly, indoor water park. Obviously, this hotel caters to many families with small children and they feel as if cleanliness is not all that important. They couldn't be more wrong. My husband and I will never stay at this location again.
October 27, 2012
Rated 1.0 out of 5.0 by Dmazz Stained Carpets Terrible Business Center and No Soap??????????
Very disappoineted with all aspects of this property. Not what you would expect from Hoildat Inn!
Room was not filthy, but not overly clean. Carpet was stained and the kids nook in the Family(Kids) Suite was about the size of a walk in closet.
No body wash in the bathroom, when we asked for some at the front desk they explained that they had run out. WHAT HOTEL RUNS OUT OF SOAP!!!
Planned to spend an hour or so in the business center to service clients. I often do this with no problems, but what a mistake at this hotel. Overhead lights were burned out and it was difficult to see the keyboard. After 3 attempts to enter my remote site, I was kicked out for 24 hours due to incorrect passwords. When I mentioned it at the front desk, they pulled the maintenance man over and asked about the lighting issues., He said that the lights (flourescent tubes) were on order and had been out for a while. When I mentioned my problem accessing my website because I couldn't see the keyboard, he said that it probaly was not due to the poor lighting. The keyboard was broken and they had not had the chance to switch it out yet. The clerk did appologize, then handed me my bill. DON'T WASTE YOUR MONEY ON THIS PLACE!!!
October 23, 2012
Rated 1.0 out of 5.0 by Doc24 Hospitality Unlimited
Walked in about 6 P.M. and was graciously greeted, recognized as a veteran, given a special rate, and enjoyed the finest room we have ever occupied.
The staff were most accommodating throughout our brief stay.
October 20, 2012
Rated 3.0 out of 5.0 by JP3714 Greeting
This stay the desk clerk did not greet me as a Platinum members nor did she have my point total written down for me.
October 17, 2012
Rated 5.0 out of 5.0 by NormandMarge Another excellent Holiday Inn!
This is the second Holiday Inn Express we have stayed at this year and both exceeded our expectations! Thank you!
October 12, 2012
Rated 5.0 out of 5.0 by JanOhio Great stay.
We stayed at this location for one night on our way home from Niagara Falls. The jacuzzi tub was a godsend for my stiff and sore calves from walking all over the Niagara Falls area...lots of steps and steep hills. The bedding was nice and comfortable. WiFi connection excellent. Breakfast was the usual fare and is always pretty good. Coffee is very good. I would definitely stay here again.
October 5, 2012