Rated 4.7 out of 5 by 99
Rated 5.0 out of 5.0 by butchdog Wonderful stay
The hotel was clean and comfortable. The staff was commendable, so eager to please the guest.
January 26, 2014
Rated 5.0 out of 5.0 by butchdog Friendly staff
Everyone at this hotel goes above and beyond their duty to make guests welcome.
January 22, 2014
Rated 3.0 out of 5.0 by bouchej Nice place with issues
We arrived at the hotel after a long day of skiing at Peek'n Peak. The hotel is within 10 minutes or so from the resort. The lady at the desk (didn't catch her name, brunette with glasses) greeted us as soon as we walked in. Eased me through the check in and even called once we were in our room to make sure every thing was in order. Side note there are a variety of fresh cookies in the lobby, which my daughter partook of.
We had reserved their "ski plus more fun" package, came with a $50 gift card that could be used "for skiing and water park" and a "large pizza,two toppings and liter of pop". We received the gift card and no where on it did it say anything about the ski lodge, I do believe it did have the water park on it, plus assorted restaurants that were a 25 min drive away, which my worn out kids wanted no part of. No biggie, we were going to a local place eat anyway. We did later decide to order the pizza and understandably, due to location and resort traffic, it took an hour to get, no problem. The voucher was however for a one topping not two which is stated on the website. Ok, pepperoni it is.
When I had a minute I logged on to my bank just to check the charge to the credit card and it was $29.88 more than what the conformation email I received had said it would be. Ok, it happens, local taxes and all I'm sure.
Got up the next morning and I decided to take a shower before the long day on the slopes, I turn on the tub water and this coffee looking liquid pours from the faucet. I turn it off and let it set a bit and tried it again in a few minutes, still the same dark colored water. I lifted the lid on the toilet and the same was in there. And to think I accused my daughter of not flushing properly. So I nixed the shower idea.
Breakfast was good, lots of choices, something for everyone. Had to go back and eat in the room cause everyone in the hotel had decided to come and eat the same time we did.
When I checked out, another very nice lady at the desk, asked how our stay was and I gave her a "ehh, it was okay". I explained about the brown water, since that was the only thing I was overly concerned about. She promptly apologized and said she would go in and give me a discount on our stay. Okay, now I'm a bit happier, saving money is always good. It's been 36 hours and still no credit back. Lesson learned. I will probably stay there again because of its location to the resort, but the "ski and fun" package is out. Not worth the extra paid. I'm sure the brown water was harmless but it needs to be addressed.
The staff is very nice and the place is clean and appears somewhat new. Breakfast was great and parking was within feet of the front door.
January 20, 2014
Rated 4.0 out of 5.0 by Gloveboxbro Great place after a long day of snowboarding
It was nice to have pizza delivery options. the rooms are great. the breakfast is good. real close to peek and peek. great place.
January 9, 2014
Rated 5.0 out of 5.0 by msvsmith Sleeping then Skiing
I wish we would've stayed 2 nights instead of just one!
January 7, 2014
Rated 5.0 out of 5.0 by LeisureTraveler69 Good Value & Nice Property
We stay at this hotel at least three or four weekends a year when we ski / board at Peek'n Peak. The service is great, the rooms are very comfortable, you can't beat the warm indoor pool and our kids love the free breakfast. We'll continue to stay here years to come.
January 6, 2014
Rated 5.0 out of 5.0 by Dkay2066 Clean and great value
Had two families stay at this hotel and were provided adjoining rooms. The breakfast area was spacious with some more private areas/tables. Plenty of TVs to catch the morning news. Hotel staff very friendly and helpful. Will definitely return to this hotel when in the Findley Lake area.
January 5, 2014
Rated 5.0 out of 5.0 Perfect for our Needs
We decided to go to Peek n Peak last minute for an overnight ski trip. There weren't any openings at the Inn at Peek n Peak so we checked the availability here next. Found a kids suite with bunk beds and a queen bed. Perfect for my family of four. The girls were thrilled with their own TV area. The room was very clean (I am a fanatic on clean rooms) and approved by mom. I will definitely stay here again and recommend this place to other friends who ski at PnP . The breakfast was typical. Something for all. Friendly at the service desk. Just a great place for tired kids after a day on the slopes!
January 4, 2014
Rated 5.0 out of 5.0 by sparepress lovely.
Stayed over new years Eve. Our first stay. Pleasantly surprised by the freshness and cleanliness of the hotel. Great room and breakfast!
January 4, 2014
Rated 2.0 out of 5.0 by Gabbyc Poor amenities but nice staff
Poor amenities ,No hot tub, food was terrible at breakfast bar. Nice staff,
January 4, 2014
Rated 5.0 out of 5.0 by Drmom06 Happy holiday experience
A friend and I met here to exchange a pet and have our Christmas exchange. Chis suggested we enjoy the lounge area with tree and fire. Our food order added to a most wonderful, homey evening. It was the best choice we could have made. Wonderful staff and environment. The mattresses however are getting very soft and uncomfortable.......
December 22, 2013
Rated 4.0 out of 5.0 by wizzardude sound travels between rooms, otherwise great stay
No complaints other than we could *very* clearly hear our neighbors
December 2, 2013
Rated 5.0 out of 5.0 by Sillyoldbear70 Second time around - even better!
This was the second time I've stayed at this property. The first time was with my husband, and we were very pleased with our stay. This time I was alone, tired from a long drive and enjoyed the warm welcome I received as soon as I entered the lobby. My room was spotless, the bed so comfortable that when my alarm went off in the morning I decided to stay all cozy for another hour and left later than planned. One thing I would comment on was how safe I felt throughout my stay, which being an older woman was important to me. I stayed for a delicious hot breakfast the next morning and left with a "go cup" of coffee to begin the remainder of my journey. Our son and daughter-in-law live in Michigan, so this is a perfect halfway stop for us. We will definitely be staying here again. I must add that on my way to Michigan I planned to stay here, but they were full! That was the only reason I didn't stay at this lovely place both ways.
November 21, 2013
Rated 5.0 out of 5.0 by KentOhio great customer service at the desk
We got in late and wanted a nonsmoking room with two doubles. At first, the staff person said all had been taken, then came up with a kids' suite. It was a fun conversation and ended up working out just fine for us. To top off the experience, she gave us a couple extra goodie sacks of trail mix. That was nice and a little of going that extra mile that made it a great experience.
November 13, 2013
Rated 5.0 out of 5.0 by Eli33 What a gem.
It is obvious they take pride in this facility. It is spotless and inviting. Best of all, when I left our ipad and cell phone behind I was called and notified before I left the state. I said I would come by and pick it up after they had cheerfully offered to mail it to me once I had arrived home.
Breakfast area is comfy and tastefully done. I hated to leave.
November 12, 2013
Rated 5.0 out of 5.0 by TheHock46 Experience
Our overall experience was great. The location was perfect for our golfing at Peek'N Peak, and visiting Chataqua. Would hope to come again.
October 31, 2013
Rated 5.0 out of 5.0 by Lewis70 Great hospitality and convenient location
The pot of soup waiting for customers as we checked in was a very nice touch, on the cold rainy evening we arrived. We had noticed the hotel on previous trips on I-86 but had not stopped before. The location is very convenient going either west (as we were) or east. We did not "explore" the area, but on the map provided it looks like there are several good eating places nearby and interesting things to do.
October 25, 2013
Rated 5.0 out of 5.0 by SavvyFare All-around excellence!
My family (wife and two tweens) stayed one night at the Findley Lake Holiday Inn Express on our way to Chautauqua and Niagara Falls. We were completely pleased by our experience. At check in, there were dishes of hard candy, oranges, apples, and warm cookies. As IHG Rewards Club members, we also received nice packages of trail mix and bottles of ice water. The staff was very friendly throughout. For example, the warm cookies ran out just as we checked in, but the receptionist soon called us in our room when a new batch was ready. The rooms were very well-appointed and very clean. The kids took advantage of the exercise room and pool. The next morning we all had a delicious breakfast with enough food and variety to make everyone very happy and full. I completely understand why other travelers have also rated this property so highly; it does absolutely everything right...and is a good value to boot. Highly, highly recommended.
October 24, 2013
Rated 5.0 out of 5.0 by elms Comfort
room was clean and beds comfortable. Greeting was great
October 17, 2013
Rated 5.0 out of 5.0 by TimM123 enjoyable hotel
extremely easy to get to from interstate and a friendly place to stay once you are there.
October 11, 2013
Rated 1.0 out of 5.0 by Charlie484848 Findlay lake
Some staff ok, some rather frosty. Room badly in need of update, all felt very old fashioned unlike many of the holiday inn's I've stayed in recently. Because it had 4.8 in the reviews above, and was 20,000 bonus points we thought we'd be ok to holiday there. Sadly this was not a good destination. . It was Clean, but the bed sank in the middle. We got Absolutely terrible advice from reception on where to eat! Worst food ever. Location absolutely dreadful, literally nowhere to eat for miles and miles, and boy did we drive around trying to find a decent place. ALL of them have terrible reviews on internet, we ended up going to a pizza place in Sherwin e - don't go there, they're frozen from a supermarket! Awful Awful Awful for eating, hotel itself could make more effort to make up for it, but didn't. I wouldn't recommend anyone going there for pleasure, I'd stay there for work it would be ok. We were looking forward to going away and were so disappointed. Also 20, 000 bonus points per night - really?????????????
October 8, 2013
Rated 5.0 out of 5.0 by ithemand Golf
Great customer Care!
October 4, 2013
Rated 5.0 out of 5.0 by pacanuck Great Property
We stayed at this location for three nights and were quite comfortable. Clean and tidy, Very good breakfast, well lit parking lot and security for the doors was appreciated. Only drawback was that you should eat prior to getting there because you are out in the boonies and to get anything you must drive. Not knowing the area was a drawback, but other than that, it was a great stay.
October 3, 2013
Rated 5.0 out of 5.0 by MykeM Best of the best
Nicest and cleanest place I have stayed. No kidding. The room was very nice. The staff was polite and friendly, they had a professional attitude and appearance. I wish I could have stayed longer to enjoy the pool. The bed was comfy too. This is most assuredly one of your best properties.
October 2, 2013
Rated 5.0 out of 5.0 by JNewYork Very clean and quiet
The hotel was very clean, quiet and the staff were accommodating and nice. Findley Lake is a quant town.
September 25, 2013
Rated 5.0 out of 5.0 by SUSIEB1 CLEANEST HOTEL WE HAVE EVER STAYED IN.
CLEAN CLEAN! NOT MUCH IN WAY OF GAS STATIONS OR RESTAURANTS AROUND. WENT TO PIZZA PLACE AT FINDLEY LAKE TO EAT AND IT WAS GOOD. GAS UP AND EAT BEFORE YOU GET THERE. BUT GOOD , CLEAN, SAFE SPOT.
September 15, 2013
Rated 5.0 out of 5.0 by UnionJack Friendly staff, very clean facility, good value.
When we first arrived, we thought that this place was quite isolated. We were pleasantly surprised to find a decent selection of local restaurants and a pleasant small town (Findley Lake) within a couple of miles. Coupled with I-84 being right there, it is actually an excellent choice if you are visiting the Erie area as we were.
Everything was spotless. Very quiet for sleeping - no noise issues with the proximity of the interstate.
Friendly, competent staff.
The breakfast was typical of this and similar chains. Prepackaged danish, envelopes of oatmeal mix etc.. On the plus side there was a pancake machine. The fruit selection was typical sugary fruit chunks. Apples and oranges were available.
One more thing that I appreciated was the 24 hour coffee availability - I'm an early riser and want my coffee - especially at 5am!
If you stay here don't miss Pine Junction Restaurant. They say it is off the beaten path and it is. Well worth the 2 mile drive, but you may need a GPS. Fun country atmosphere. Sweet potato fries. Micro Brews, great fish (we had Haddock)..
September 11, 2013
Rated 4.0 out of 5.0 by chops69 Clean under the bed
Over all my stay was not bad. The room could use a little better cleaning, There was food and dust under the bed. Desk lamp had a short in it.
September 4, 2013
Rated 5.0 out of 5.0 by NANCY60 GREAT EXPERIENCE
The hotel was WONDERFUL! Judy at the front desk was so very helpful. We didn't know our way around and she gave us great suggestions. The room was very clean.The beds were comfortableand the amenities were top notch. It was so nice coming in the evening and having hot coffee,popcorn and even a bowl of soup which was delicious.The ladies that made the breakfast were so kind and friendly. Thank you for a wonderful experience!!!! We will be back.
September 3, 2013
Rated 4.0 out of 5.0 by musicprof Comfortable bed and friendly service
This was our third stay at this particular Holiday Inn Express and it continues to rate as one of our favorites! Very comfortable room, always clean, much better than average free breakfast, and love the free WIFI. The staff are always friendly and accommodating. Our only concern were the rather thin walls between rooms. Could hear complete conversations of our next door neighbors and we don't believe they were speaking especially loudly. Otherwise, we truly enjoy this hotel and fully plan to return again soon!
August 28, 2013