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Rated 4.1 out of 5 by 117 reviewers.
Rated 4.0 out of 5.0 by Playing Softball and Staying in Escondido This Holiday Inn Express was a nice place to stay during our week long softball tournament in San Diego. The location had several restaurant options close by. The hotel staff were cheerful and helpful. Some games were early morning before breakfast was served and a staff member let me take my daughter some fruit and a bagel even though the breakfast room had not been opened yet. When we had a chance, the breakfast was very good. I preferred the fresh scrambled eggs over the folded cheese omelets. The swimming pool and spa area was a nice gathering place for the team and families. The laundry facility worked fine. It was quiet at night around the hotel without traffic noise. The beds were quite comfortable and the room and bathroom were very clean. The only room for improvement might be the air in the room. For some reason our room felt very damp no matter what setting we used for the air conditioner. It felt like an evaporative cooler. The hallways and other rooms did not have the same damp air feeling. Overall however this is a very nice hotel. The staff were all helpful and attentive to our needs. I would recommend this hotel to anyone staying in Escondido. July 29, 2014
Rated 5.0 out of 5.0 by Perfectly acceptable hotel This was a welcoming, clean, quiet hotel that did exactly what I needed it to do. Allow me to work/rest/prepare for the next day of work. I can't imagine where the negative experiences I read came from! July 28, 2014
Rated 5.0 out of 5.0 by Excellent Choice I booked two rooms and they upgraded one of them to a suite. It was really comfortable and big and clean. I did not want to leave this hotel. July 26, 2014
Rated 2.0 out of 5.0 by Rooms were too small We were there for Baseball World Series for my son's all star team. The front desk staff was great, they were friendly. We got into the elevator(which was way too small) to fit us 4 and a large roll away duffle bag in. We get into our room which was humid, i turned the a/c down to 62 degrees and expected it to be cool when we came back from the pool. well it was not, it was muggy in the room which made it hard to sleep. It was horrible when I asked everyone of my team mates parents if they were able to sleep each one had the same comments and complaints as i did. July 23, 2014
Rated 5.0 out of 5.0 by Escondido in July Very nice hotel with friendly staff. Enjoyed the breakfasts and offer all experience at the hotel. July 23, 2014
Rated 5.0 out of 5.0 by Great Service If you need room I would suggest booking the Suite, which is large and more comfortable. The double room was to small. Housekeeping is great. July 22, 2014
Rated 5.0 out of 5.0 by excellent staff From the time we checked in until the time we checked out (6 days), the entire staff were completely professional and caring. Every time we had interactions with any of the staff they were quick to ask if we needed any assistance. The room was comfortable and so were the pillows and mattresses (which seemed hard to find nowadays). The front desk was very quick and efficient with my check in. Cudos to everyone from the front desk, housekeeping, maintenance and breakfast service. You all made my stay very comfortable. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Service Service was great. Staff was very helpful. I enjoyed the breakfast, but we did have a person with us that had special dietary needs. Thank you for a great experience. Everyone in our party had a great time. July 21, 2014
Rated 1.0 out of 5.0 by Troubling stay this time around This is the 2nd time staying at this property. Having a need to be in the area for an extended weekend, I thought I'd give this a try again. Upon arrival my room was not ready and I had to wait approximately 40 minutes to access the room despite being given the keys. The same happened,to the 2 other guests that arrived moments after I did. Mind you, it was well after the required 3pm check-in time that I arrived. Once I got to the room, I immediately did not like the location. Being that my daughter and I were traveling alone, I did not like the fact we were given the last room on the end of the 3rd floor near the roof access, unsecured stairwell, vending machines, and laundry facilities that were not behind a locked door. It was a security issue for me. I went to the other hallway to the room I was originally going to be given. I noted several housekeeping staff in the hallway and inquired if I could see the inside of the specific room. All staff acted as if they could not understand me, specifically stating, "me speak no English", and walked into a room they were cleaning. Someone came out of the room and told me to go downstairs. She then handed me her phone at which time I spoke to someone and told them what I wanted to do. She assured me she would send someone up. Ten minutes pass and still no on showed so I went downstairs and made my concerns known. Eventually I was able to see the room; however, it was smaller and I really needed the space. I called downstairs and asked for another room but was told there were none available due to a wedding party having blocked a huge number of rooms. I should have followed my first mind and checked out immediately. We left the following morning to go about our day. I made coffee in the room and used the plastic stirrers and napkin packet provided, and left the provided coffee filters on the counter as I did not use them. We also took baths and used the soap provided in the room. Upon my return that evening, I noted the plastic stirrers and napkin packet had not been replaced, and the used one was in the same place I left it that morning. The tea bag I must have inadvertently spilled coffee on was still on the coffee tray without a new one being added. The coffee pot was not rinsed out. The used soap and wrapper in the shower and on the sink were in the same place I left them as well. There were 2 new bars randomly placed on the sink counter. The sofa bed was left out by my daughter prior to us leaving thinking the staff would put it away. Upon our return the sofa bed was still out without being made causing us to have to put it up to sit on until it was time for bed. It is important to note, this occurred during our entire stay! Upon check-out I made my concerns known. The front desk associate said,"I am sorry. I will pass this information on to my manager because she is on the phone now." She then asked for my contact information and email and assured me that she would contact me regarding the issues I raised. That was over a week ago and I have to yet to hear from anyone. I travel rather frequently and I return to properties that have impeccable customer service and wonderful amenities for the price paid. Unfortunately I will not return here despite the convenient location. It is as if the staff at this propery are comfortable with the lackluster performance of their staff, and could not care less about the thoughts and comfort ability of their guests. I overheard someone expressing the same sentiment upon their departure. This is sad as this property flaunts the Holiday Inn name but does not have a morsel of comparable service. I would hope that in the future management does not wait to contact a guest who has had an issue with the service at their property in an effort to make amends. Sadly that has not been the case this time around. I will definitely travel further up the road to stay in Ranch Bernardo the next times travel to this area. July 18, 2014
Rated 1.0 out of 5.0 by Drab and tired decor but friendly staff Unreliable wifi , persistent trouble ( unresolved) with room locks made this a poor and aggravating stay for business user July 18, 2014
Rated 5.0 out of 5.0 by Home away from home! I stay in this hotel so much I consider it my second home! The staff are all AWESOME and ALWAYS take great care of me. The location is convenient and safe. Great value and I would highly recommend it. July 15, 2014
Rated 5.0 out of 5.0 by staff I have to take time out of my busy travel time to give a thumbs up for this location. The staff here is great especially Zen. Zen was very helpful in making our stay their wonderful. Zen helped in restaurant selection as well as a great place for I cream. In my travels I am always getting a massage after air travel or having to sit for long periods in a car. She new of some places to get a massage even at our later arrival. Thank you Zen. The rest of the staff was very accommodating. This place is a 10 and Zen and the staff is an 11. Thanks, Ken July 10, 2014
Rated 4.0 out of 5.0 by comfortable, clean and nicely appointed We recently stayed at this hotel while visiting friends over the 4th of July Holiday. The staff was helpful and courteous. Our room was ready upon our arrival. The bed was very comfortable and we were able to sleep in and then enjoy the complimentary breakfast. I would definitely stay at this hotel again the next time I visit our friends in the area. July 7, 2014
Rated 2.0 out of 5.0 by Room #110 HORRIBLE Checked into Room #110. Entire room is damp like someone sprayed a mister all over room (even carpets felt wet). Granite bathroom sink had major crack in middle. Sink was not level and slightly tilted towards front and the faucet leaked when water is running. So when faucet is leaking water, dripping towards you (the front), going down the side, getting toilet paper wet and the rest of the water ran down the cabinet and puddled on the bathroom floor. Shower did not drain, so you are standing in dirty water by showers end. Totally gross!! Tried to stick it out the first night. Woke up in the morning and the loaded coffee maker up, but it wouldn't turn on. It was continuous problems. Finally called front desk and they said they'd try and find another room. So - before we head out for the day, we had to pack up our room again so that the hotel staff could move it. Checked back in the evening, had a different room but thought the customer service was lacking. Such a bad first night and no discount. No room complimentary............NOTHING!!! Unpacked and settled in, all over again. (I wipe everything down with clorox wipes, so it is a pain in the butt to have to move to another room). Pretty horrible!! Our new room smelt of insecticide or some type of chemical. Horrible!!!! The rooms are tiny and squishy. Bathroom is tiny!!! Will not recommend this property to anyone!!!! Worse stay ever!!!! July 4, 2014
Rated 1.0 out of 5.0 by Room 110 - horrible Damp/moist room, as if someone had walked through the room spraying a mister. Carpet was wet. Shower didn't drain. Granite on sink was cracked. Sink was not level, faucet had slow leak when water was turned on, ran across sink, down the side enough to get toilet paper wet, then drip and create puddle on floor. Coffee maker didn't work. Room was very dark. Not enough lighting. Desk chair too big for room. Rooms were tiny. Too small. After first night and realizing all these items, they moved us to another room, which was fine...but what happened to customer service? No discount or comp'd room for that nasty first night. Nothing but move us to a different room...really???? Not good at all!!!! July 2, 2014
Rated 5.0 out of 5.0 by Great customer service The staff is great and very accommodating. We recommend this hotel. July 2, 2014
Rated 5.0 out of 5.0 by excellent overall Great experience. Very happy with the Holiday Inn Express visit. June 25, 2014
Rated 5.0 out of 5.0 by Great Value and comfort Location was excellent. Comfortable bed and area. Breakfast was very good with a wide choice of items. I would stay again if in the area. June 24, 2014
Rated 5.0 out of 5.0 by Great Service All the staff was very friendly, they always acknowledged us as we came in or left. The room was very comfortable as was the bed, there was no outside noise that interfered with sleep even though it was located by a main hwy. There was a great choice of breakfast foods that also tasted good. Hot foods were hot and cold foods was cold. Our stay was an all around great experience. June 23, 2014
Rated 3.0 out of 5.0 by Would not stay here again The inconsistency with the front desk staff from one customer to another was ridiculous (i.e. I would ask a question and a couple others in our group asked the same question and we got 3 different answers from the same employee). The elevator was not working well. The pool/spa was not very clean looking. The room was just ok, have stayed at much nicer places for same or less cost. The only plus was the breakfast and the breakfast staff was good about keeping items stocked. June 21, 2014
Rated 5.0 out of 5.0 by A couple of nights away for golf. This HIE is great. We had a King Suite and it was very roomy--and clean! Bed and pillows were very comfortable. Shower was perfect. Towels just right. Service is responsive and polite. June 16, 2014
Rated 5.0 out of 5.0 by Great stay! My husband and I stayed here to attend one of the late night events at one of the nearby casinos. It was great! Breakfast was amazing! June 12, 2014
Rated 5.0 out of 5.0 by Excellent location and service Special kudos to Joe for all the help he gave us. Great suggestions for dinner down on the ocean at the Chart House. June 7, 2014
Rated 4.0 out of 5.0 by Quality and Value The "double double" suite was surprisingly nice and exceeded our expectations for the one night stay. Internet access was as promised. Some hotels say they have Wi-Fi but the speed is slow to nonexistent. This one was OK. Beds were very fresh and crisply made. Better than most and almost on par with boutique hotel quality. Breakfast buffet had many choices and it was possible to feed even the health conscious person with fresh fruits. It was about as good as it gets for complimentary breakfast, which I generally do not bother with. Still over all it was not the healthiest selection of food, but the average person would find it adequate. I do not choose hotels for the free breakfast so it did not matter so much to me. More important was the cleanliness and the comfort and both were more than adequate. The price was excellent on the economy scale and probably the best in its class. June 4, 2014
Rated 3.0 out of 5.0 by Internet The Internet Connection is very bad, all 3 Minutes the Connection was cuting, May 25, 2014
Rated 5.0 out of 5.0 by Great stay! Thank you very much for a great stay. Conveniently located right off the I-15, close to where we needed to be, and within walking distance to fast food places and other shopping. Friendly staff, clean, restful, exactly what we needed. The breakfast with those freshly baked cinnamon buns were great as well! May 21, 2014
Rated 4.0 out of 5.0 by Very nice Hotel Very nice room was a great location for us. Would recommended this to family and friends. May 16, 2014
Rated 1.0 out of 5.0 by OVERALL, OUTSTANDING STAY! We have stayed at the Holiday Inn Express several times. It is convenient for us. The accommodations are a great value for the price. The staff is wonderful. May 15, 2014
Rated 5.0 out of 5.0 by One week stay This hotel is in a great location. It is close to everything. I stay there for a week at a time and the staff has gotten to know me. The service is excellent and the staff makes you feel at home. The building is a little old but it is quiet and everything in my room worked. This is a great value if you are doing business in the Escondido down town area. May 12, 2014
Rated 4.0 out of 5.0 by Hotel experience The Front Desk service was excellent. Only had breakfast there one morning - it was horrible: the ;omelets' and sausage were cold and did not taste good ; the cinnamon rolls and coffee were good. If any HIE offers 'omelets' for breakfast we will not eat there. The hair dryer in the bathroom would only stay on if you held the button. The bathroom was VERY small. Don't know if we'd consider this hotel a 2nd time.......... May 5, 2014
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