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Rated 4.1 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Best HI Express I have ever stayed in service wise I stay at hotel 48 weeks out of the year , most years. This HI Express ranks in the top 10 for me. It was the service. As a Platinum member they let me check in early with no problems, manager bought water for all the guests, every day . I had 1-2 per day. What a concept give me a 5 cent bottle of water instead of trying to sell me a dollar bottle. Every day if I wanted it. I work early so they gave me milk and yogurt for my room. Room was clean and everyone very helpful . !!!! If other Holiday Inns don't copy they are crazy. The water alone made my stay. August 20, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Arrived near midnight, met with nice staff. Very good employee serving breakfast. August 19, 2014
Rated 3.0 out of 5.0 by Good Service, aging small rooms Overall it was an adequate place to sleep and recharge, not extravagant in any way. Clean and well run, the problems are in the design and infrastructure. August 19, 2014
Rated 5.0 out of 5.0 by Great service The staffs at all of the HIE made some extra effort to assist and or give directions for places we needed to go. Wine opener? Check, lost child? they were on so helpful. Need orange juice after the breakfast room is closed? No problem! Those are just a few of the things I remember. August 19, 2014
Rated 5.0 out of 5.0 by Nice Hotel Hotel was very convenient and comfortable. The staff was very friendly and helpful during check in. The room was a bit small with an external closet/wardrobe in the corner. Bathroom was also a bit small without much counter space. However, it was clean and comfortable overall. The biggest eye sore was the stained and dirty carpets in the hallways. This was surprising as the rest of the hotel seemed well maintained but the hall carpets were filthy. Breakfast was surprising good and well served by the staff. Also liked it when I saw night security patrolling the premises. Nice hotel overall. August 18, 2014
Rated 5.0 out of 5.0 by Always a Great Stay! Malou & staff are fantastic ! Service is one of the best.. August 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great location -The fitness center need more machines. This has some broken and others very old. August 13, 2014
Rated 5.0 out of 5.0 by Very Comfortable I enjoyed my stay very much. The rooms are extremely clean, and the bed was very comfortable. I slept like a baby. August 13, 2014
Rated 5.0 out of 5.0 by great service The hotel is only 13 miles away from LEGOLAND .The cost is a lot less. August 12, 2014
Rated 4.0 out of 5.0 by HIE080414 Very comfortable room. We arrived early and were able to check in shortly once a room became available. August 11, 2014
Rated 5.0 out of 5.0 by Nice Hotel Experience The Escondido Holiday Inn Express was a super experience for the price and the location. It was great for our family and better than I had hoped going in. The staff did a great job and considering the good price we got on Holiday's own website, it was a super stay. The location is ideal for pretty much most of San Diego County. August 4, 2014
Rated 4.0 out of 5.0 by Friendly but This is a newer facility, but smallish and too much like cheaper facilities and layout. July 31, 2014
Rated 4.0 out of 5.0 by Good value The customer service was outstanding. The rooms are smaller than other HIEs where we have stayed. The breakfast is predictable but decent and a real time saver. Unfortunately, the dining room is much too small and the expectation that the uncomfortable sofas in the lobby should be used for overflow is ridiculous. It's clear that maintenance concerns are either reported by the housekeepers who cannot help but notice a poorly draining tub or an inefficient exhaust fan or perhaps those concerns are reported but ignored in the interest of quickly cleaning a room in preparation for the next guest. Would I stay here again? Most likely, yes. Why? Because the customer service is exemplary. July 29, 2014
Rated 3.0 out of 5.0 by Very small rooms for high price. The rooms at this hotel are very small for the high price you pay for the room. My daughter and I stayed her for several days this summer on one of those days there was blood all over the parking lot leading up to the lobby and down the hall to the bathroom near the workout room. Manager told us that a woman that was not a guest, the woman told manager that she was in room 231 (no room 231 in this hotel), according to the manager and what we could see in the restroom the women broke through the sink. The next morning you could still see the blood stains on the carpet near the lobby, and large amounts of dried blood near my car. Little scary that this women could just walk into the hotel and use a restroom. July 29, 2014
Rated 4.0 out of 5.0 by Playing Softball and Staying in Escondido This Holiday Inn Express was a nice place to stay during our week long softball tournament in San Diego. The location had several restaurant options close by. The hotel staff were cheerful and helpful. Some games were early morning before breakfast was served and a staff member let me take my daughter some fruit and a bagel even though the breakfast room had not been opened yet. When we had a chance, the breakfast was very good. I preferred the fresh scrambled eggs over the folded cheese omelets. The swimming pool and spa area was a nice gathering place for the team and families. The laundry facility worked fine. It was quiet at night around the hotel without traffic noise. The beds were quite comfortable and the room and bathroom were very clean. The only room for improvement might be the air in the room. For some reason our room felt very damp no matter what setting we used for the air conditioner. It felt like an evaporative cooler. The hallways and other rooms did not have the same damp air feeling. Overall however this is a very nice hotel. The staff were all helpful and attentive to our needs. I would recommend this hotel to anyone staying in Escondido. July 29, 2014
Rated 5.0 out of 5.0 by Perfectly acceptable hotel This was a welcoming, clean, quiet hotel that did exactly what I needed it to do. Allow me to work/rest/prepare for the next day of work. I can't imagine where the negative experiences I read came from! July 28, 2014
Rated 5.0 out of 5.0 by Excellent Choice I booked two rooms and they upgraded one of them to a suite. It was really comfortable and big and clean. I did not want to leave this hotel. July 26, 2014
Rated 2.0 out of 5.0 by Rooms were too small We were there for Baseball World Series for my son's all star team. The front desk staff was great, they were friendly. We got into the elevator(which was way too small) to fit us 4 and a large roll away duffle bag in. We get into our room which was humid, i turned the a/c down to 62 degrees and expected it to be cool when we came back from the pool. well it was not, it was muggy in the room which made it hard to sleep. It was horrible when I asked everyone of my team mates parents if they were able to sleep each one had the same comments and complaints as i did. July 23, 2014
Rated 5.0 out of 5.0 by Escondido in July Very nice hotel with friendly staff. Enjoyed the breakfasts and offer all experience at the hotel. July 23, 2014
Rated 5.0 out of 5.0 by Great Service If you need room I would suggest booking the Suite, which is large and more comfortable. The double room was to small. Housekeeping is great. July 22, 2014
Rated 5.0 out of 5.0 by excellent staff From the time we checked in until the time we checked out (6 days), the entire staff were completely professional and caring. Every time we had interactions with any of the staff they were quick to ask if we needed any assistance. The room was comfortable and so were the pillows and mattresses (which seemed hard to find nowadays). The front desk was very quick and efficient with my check in. Cudos to everyone from the front desk, housekeeping, maintenance and breakfast service. You all made my stay very comfortable. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Service Service was great. Staff was very helpful. I enjoyed the breakfast, but we did have a person with us that had special dietary needs. Thank you for a great experience. Everyone in our party had a great time. July 21, 2014
Rated 1.0 out of 5.0 by Troubling stay this time around This is the 2nd time staying at this property. Having a need to be in the area for an extended weekend, I thought I'd give this a try again. Upon arrival my room was not ready and I had to wait approximately 40 minutes to access the room despite being given the keys. The same happened,to the 2 other guests that arrived moments after I did. Mind you, it was well after the required 3pm check-in time that I arrived. Once I got to the room, I immediately did not like the location. Being that my daughter and I were traveling alone, I did not like the fact we were given the last room on the end of the 3rd floor near the roof access, unsecured stairwell, vending machines, and laundry facilities that were not behind a locked door. It was a security issue for me. I went to the other hallway to the room I was originally going to be given. I noted several housekeeping staff in the hallway and inquired if I could see the inside of the specific room. All staff acted as if they could not understand me, specifically stating, "me speak no English", and walked into a room they were cleaning. Someone came out of the room and told me to go downstairs. She then handed me her phone at which time I spoke to someone and told them what I wanted to do. She assured me she would send someone up. Ten minutes pass and still no on showed so I went downstairs and made my concerns known. Eventually I was able to see the room; however, it was smaller and I really needed the space. I called downstairs and asked for another room but was told there were none available due to a wedding party having blocked a huge number of rooms. I should have followed my first mind and checked out immediately. We left the following morning to go about our day. I made coffee in the room and used the plastic stirrers and napkin packet provided, and left the provided coffee filters on the counter as I did not use them. We also took baths and used the soap provided in the room. Upon my return that evening, I noted the plastic stirrers and napkin packet had not been replaced, and the used one was in the same place I left it that morning. The tea bag I must have inadvertently spilled coffee on was still on the coffee tray without a new one being added. The coffee pot was not rinsed out. The used soap and wrapper in the shower and on the sink were in the same place I left them as well. There were 2 new bars randomly placed on the sink counter. The sofa bed was left out by my daughter prior to us leaving thinking the staff would put it away. Upon our return the sofa bed was still out without being made causing us to have to put it up to sit on until it was time for bed. It is important to note, this occurred during our entire stay! Upon check-out I made my concerns known. The front desk associate said,"I am sorry. I will pass this information on to my manager because she is on the phone now." She then asked for my contact information and email and assured me that she would contact me regarding the issues I raised. That was over a week ago and I have to yet to hear from anyone. I travel rather frequently and I return to properties that have impeccable customer service and wonderful amenities for the price paid. Unfortunately I will not return here despite the convenient location. It is as if the staff at this propery are comfortable with the lackluster performance of their staff, and could not care less about the thoughts and comfort ability of their guests. I overheard someone expressing the same sentiment upon their departure. This is sad as this property flaunts the Holiday Inn name but does not have a morsel of comparable service. I would hope that in the future management does not wait to contact a guest who has had an issue with the service at their property in an effort to make amends. Sadly that has not been the case this time around. I will definitely travel further up the road to stay in Ranch Bernardo the next times travel to this area. July 18, 2014
Rated 1.0 out of 5.0 by Drab and tired decor but friendly staff Unreliable wifi , persistent trouble ( unresolved) with room locks made this a poor and aggravating stay for business user July 18, 2014
Rated 5.0 out of 5.0 by Home away from home! I stay in this hotel so much I consider it my second home! The staff are all AWESOME and ALWAYS take great care of me. The location is convenient and safe. Great value and I would highly recommend it. July 15, 2014
Rated 5.0 out of 5.0 by staff I have to take time out of my busy travel time to give a thumbs up for this location. The staff here is great especially Zen. Zen was very helpful in making our stay their wonderful. Zen helped in restaurant selection as well as a great place for I cream. In my travels I am always getting a massage after air travel or having to sit for long periods in a car. She new of some places to get a massage even at our later arrival. Thank you Zen. The rest of the staff was very accommodating. This place is a 10 and Zen and the staff is an 11. Thanks, Ken July 10, 2014
Rated 4.0 out of 5.0 by comfortable, clean and nicely appointed We recently stayed at this hotel while visiting friends over the 4th of July Holiday. The staff was helpful and courteous. Our room was ready upon our arrival. The bed was very comfortable and we were able to sleep in and then enjoy the complimentary breakfast. I would definitely stay at this hotel again the next time I visit our friends in the area. July 7, 2014
Rated 2.0 out of 5.0 by Room #110 HORRIBLE Checked into Room #110. Entire room is damp like someone sprayed a mister all over room (even carpets felt wet). Granite bathroom sink had major crack in middle. Sink was not level and slightly tilted towards front and the faucet leaked when water is running. So when faucet is leaking water, dripping towards you (the front), going down the side, getting toilet paper wet and the rest of the water ran down the cabinet and puddled on the bathroom floor. Shower did not drain, so you are standing in dirty water by showers end. Totally gross!! Tried to stick it out the first night. Woke up in the morning and the loaded coffee maker up, but it wouldn't turn on. It was continuous problems. Finally called front desk and they said they'd try and find another room. So - before we head out for the day, we had to pack up our room again so that the hotel staff could move it. Checked back in the evening, had a different room but thought the customer service was lacking. Such a bad first night and no discount. No room complimentary............NOTHING!!! Unpacked and settled in, all over again. (I wipe everything down with clorox wipes, so it is a pain in the butt to have to move to another room). Pretty horrible!! Our new room smelt of insecticide or some type of chemical. Horrible!!!! The rooms are tiny and squishy. Bathroom is tiny!!! Will not recommend this property to anyone!!!! Worse stay ever!!!! July 4, 2014
Rated 1.0 out of 5.0 by Room 110 - horrible Damp/moist room, as if someone had walked through the room spraying a mister. Carpet was wet. Shower didn't drain. Granite on sink was cracked. Sink was not level, faucet had slow leak when water was turned on, ran across sink, down the side enough to get toilet paper wet, then drip and create puddle on floor. Coffee maker didn't work. Room was very dark. Not enough lighting. Desk chair too big for room. Rooms were tiny. Too small. After first night and realizing all these items, they moved us to another room, which was fine...but what happened to customer service? No discount or comp'd room for that nasty first night. Nothing but move us to a different room...really???? Not good at all!!!! July 2, 2014
Rated 5.0 out of 5.0 by Great customer service The staff is great and very accommodating. We recommend this hotel. July 2, 2014
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