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Rated 4.0 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by staff I have to take time out of my busy travel time to give a thumbs up for this location. The staff here is great especially Zen. Zen was very helpful in making our stay their wonderful. Zen helped in restaurant selection as well as a great place for I cream. In my travels I am always getting a massage after air travel or having to sit for long periods in a car. She new of some places to get a massage even at our later arrival. Thank you Zen. The rest of the staff was very accommodating. This place is a 10 and Zen and the staff is an 11. Thanks, Ken July 10, 2014
Rated 4.0 out of 5.0 by comfortable, clean and nicely appointed We recently stayed at this hotel while visiting friends over the 4th of July Holiday. The staff was helpful and courteous. Our room was ready upon our arrival. The bed was very comfortable and we were able to sleep in and then enjoy the complimentary breakfast. I would definitely stay at this hotel again the next time I visit our friends in the area. July 7, 2014
Rated 2.0 out of 5.0 by Room #110 HORRIBLE Checked into Room #110. Entire room is damp like someone sprayed a mister all over room (even carpets felt wet). Granite bathroom sink had major crack in middle. Sink was not level and slightly tilted towards front and the faucet leaked when water is running. So when faucet is leaking water, dripping towards you (the front), going down the side, getting toilet paper wet and the rest of the water ran down the cabinet and puddled on the bathroom floor. Shower did not drain, so you are standing in dirty water by showers end. Totally gross!! Tried to stick it out the first night. Woke up in the morning and the loaded coffee maker up, but it wouldn't turn on. It was continuous problems. Finally called front desk and they said they'd try and find another room. So - before we head out for the day, we had to pack up our room again so that the hotel staff could move it. Checked back in the evening, had a different room but thought the customer service was lacking. Such a bad first night and no discount. No room complimentary............NOTHING!!! Unpacked and settled in, all over again. (I wipe everything down with clorox wipes, so it is a pain in the butt to have to move to another room). Pretty horrible!! Our new room smelt of insecticide or some type of chemical. Horrible!!!! The rooms are tiny and squishy. Bathroom is tiny!!! Will not recommend this property to anyone!!!! Worse stay ever!!!! July 4, 2014
Rated 1.0 out of 5.0 by Room 110 - horrible Damp/moist room, as if someone had walked through the room spraying a mister. Carpet was wet. Shower didn't drain. Granite on sink was cracked. Sink was not level, faucet had slow leak when water was turned on, ran across sink, down the side enough to get toilet paper wet, then drip and create puddle on floor. Coffee maker didn't work. Room was very dark. Not enough lighting. Desk chair too big for room. Rooms were tiny. Too small. After first night and realizing all these items, they moved us to another room, which was fine...but what happened to customer service? No discount or comp'd room for that nasty first night. Nothing but move us to a different room...really???? Not good at all!!!! July 2, 2014
Rated 5.0 out of 5.0 by Great customer service The staff is great and very accommodating. We recommend this hotel. July 2, 2014
Rated 5.0 out of 5.0 by excellent overall Great experience. Very happy with the Holiday Inn Express visit. June 25, 2014
Rated 5.0 out of 5.0 by Great Value and comfort Location was excellent. Comfortable bed and area. Breakfast was very good with a wide choice of items. I would stay again if in the area. June 24, 2014
Rated 5.0 out of 5.0 by Great Service All the staff was very friendly, they always acknowledged us as we came in or left. The room was very comfortable as was the bed, there was no outside noise that interfered with sleep even though it was located by a main hwy. There was a great choice of breakfast foods that also tasted good. Hot foods were hot and cold foods was cold. Our stay was an all around great experience. June 23, 2014
Rated 3.0 out of 5.0 by Would not stay here again The inconsistency with the front desk staff from one customer to another was ridiculous (i.e. I would ask a question and a couple others in our group asked the same question and we got 3 different answers from the same employee). The elevator was not working well. The pool/spa was not very clean looking. The room was just ok, have stayed at much nicer places for same or less cost. The only plus was the breakfast and the breakfast staff was good about keeping items stocked. June 21, 2014
Rated 5.0 out of 5.0 by A couple of nights away for golf. This HIE is great. We had a King Suite and it was very roomy--and clean! Bed and pillows were very comfortable. Shower was perfect. Towels just right. Service is responsive and polite. June 16, 2014
Rated 5.0 out of 5.0 by Great stay! My husband and I stayed here to attend one of the late night events at one of the nearby casinos. It was great! Breakfast was amazing! June 12, 2014
Rated 5.0 out of 5.0 by Excellent location and service Special kudos to Joe for all the help he gave us. Great suggestions for dinner down on the ocean at the Chart House. June 7, 2014
Rated 4.0 out of 5.0 by Quality and Value The "double double" suite was surprisingly nice and exceeded our expectations for the one night stay. Internet access was as promised. Some hotels say they have Wi-Fi but the speed is slow to nonexistent. This one was OK. Beds were very fresh and crisply made. Better than most and almost on par with boutique hotel quality. Breakfast buffet had many choices and it was possible to feed even the health conscious person with fresh fruits. It was about as good as it gets for complimentary breakfast, which I generally do not bother with. Still over all it was not the healthiest selection of food, but the average person would find it adequate. I do not choose hotels for the free breakfast so it did not matter so much to me. More important was the cleanliness and the comfort and both were more than adequate. The price was excellent on the economy scale and probably the best in its class. June 4, 2014
Rated 3.0 out of 5.0 by Internet The Internet Connection is very bad, all 3 Minutes the Connection was cuting, May 25, 2014
Rated 5.0 out of 5.0 by Great stay! Thank you very much for a great stay. Conveniently located right off the I-15, close to where we needed to be, and within walking distance to fast food places and other shopping. Friendly staff, clean, restful, exactly what we needed. The breakfast with those freshly baked cinnamon buns were great as well! May 21, 2014
Rated 4.0 out of 5.0 by Very nice Hotel Very nice room was a great location for us. Would recommended this to family and friends. May 16, 2014
Rated 1.0 out of 5.0 by OVERALL, OUTSTANDING STAY! We have stayed at the Holiday Inn Express several times. It is convenient for us. The accommodations are a great value for the price. The staff is wonderful. May 15, 2014
Rated 5.0 out of 5.0 by One week stay This hotel is in a great location. It is close to everything. I stay there for a week at a time and the staff has gotten to know me. The service is excellent and the staff makes you feel at home. The building is a little old but it is quiet and everything in my room worked. This is a great value if you are doing business in the Escondido down town area. May 12, 2014
Rated 4.0 out of 5.0 by Hotel experience The Front Desk service was excellent. Only had breakfast there one morning - it was horrible: the ;omelets' and sausage were cold and did not taste good ; the cinnamon rolls and coffee were good. If any HIE offers 'omelets' for breakfast we will not eat there. The hair dryer in the bathroom would only stay on if you held the button. The bathroom was VERY small. Don't know if we'd consider this hotel a 2nd time.......... May 5, 2014
Rated 5.0 out of 5.0 by Like I'm on a holiday Great place, great staff. Vikki, the manager goes out her way to do everything she can to make your stay even better. Steve the houseman does the same. The entire staff does but I don't know all the names. May 5, 2014
Rated 5.0 out of 5.0 by Great service Friendly, happy to help staff. I can't remember her name but I think it was a small name that started with a Z. She was very happy to help me, very enthusiacstic and looked like she enjoyed her job. The breakfast was good and the same quality as all the Holiday Inn Express's that I have stayed at. April 28, 2014
Rated 5.0 out of 5.0 by excellent service and comfortable rooms I have stayed here several time in the past year and each time the staff is not only friendlybut goes out of their way to make sure you are comfortable and at ease during your stay. April 23, 2014
Rated 5.0 out of 5.0 by everything was great Everyone was very friendly and helpful from unloading the car to reloading the car. Never had to ask for help. Room are very clean and we loved the stay. We visited granddaughters and son in Escondido April 13, 2014
Rated 5.0 out of 5.0 by Exceptonal service The front desk people are the best, friendly greeting and recognition. Good Job! March 30, 2014
Rated 4.0 out of 5.0 by Great Location We had a suite which was very nice. Wish there had been a door between the bedroom and the 'living' area. The front desk staff was very friendly and helpful. The beds need new pillows and sheets. Clean, but need updating. March 30, 2014
Rated 4.0 out of 5.0 by toliet Toilet was not working at check in. Notified front desk and someone was sent immediately but had to make 2 trips. I was gone for 2nd attempt. Upon my return the toilet still did not flush. Reported again to front desk and they indicated they would send the same person so I then repaired myself. Canceled repair request the next AM. 2nd night unable to reach the front desk to request wake up call. Let the phone ring numerous times on 3 different occasions then gave up. Alarm clock in room would only work in auto mode not alarm mode. Did not find the front desk to be service friendly nor accommodating after the first night. March 17, 2014
Rated 5.0 out of 5.0 by Always Wonderful I am a regular here and love it every time I stay. Rooms are always clean and comfortable and the staff always friendly. Lots of places within walking distance to eat as well as shopping. March 16, 2014
Rated 5.0 out of 5.0 by Great staff! Our family stayed here on our trip to visit The Safari Park and the hotel was great. We were looking for something comfortable and clean, and at a good value since we didn't need a fancy, expensive hotel. The room was clean and well maintained, but what really stood out was the service. Everyone we encountered was professional and friendly, but mostly we dealt with Joel at the Front Desk. He was great! He gave us great restaurant recommendations and even printed out directions. His knowledge of the area helped us decide on the other activities to do after visiting the Safari Park.. Definitely recommend. March 14, 2014
Rated 5.0 out of 5.0 by Staff and hotel stay The staff was wonderful and my room was very clean.... Breakfast was great and the food was good! March 10, 2014
Rated 4.0 out of 5.0 by :-) Relaxed... And all the crew member are so friendly... March 8, 2014
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