Rated 4.0 out of 5.0 by Gawd927 Much improved!
Well this time it was two days on the extremely busy Easter period. And the staff came up trumps. They worked hard, there was no sign of Mrs. Happy this time, and young Kirsty was magnificent. The breakfast much improved, nothing ran out and the staff handled a manic situation very well. You still need to sort out the scrambled eggs though! But generally much better. thankfully, no Wispa bar this time, lol. I would like the smokers to find somewhere else than the hotel entrance, I couldn't breathe as I entered the hotel. (Asthma).
April 7, 2013
Rated 5.0 out of 5.0 by WifeyLewis2011 Would recommend to anyone!
The experience of the hotel break my family and I experienced was phenomenal, the room was lovely, the bathroom was beautiful, everything was just perfect. The breakfast buffet could have had more hot food selection but there was plenty of other food on offer to compensate so I can't complain really! All food was fresh and delicious. The only thing that lets the venue down is the price of drinks, but any hotel you go to in a triple dip recession is going to be expensive on drinks so if you are planning to drink I'd suggest bringing your own to drink in your room to save some pennies.
April 6, 2013
Rated 5.0 out of 5.0 by Tria Excellent value for money
Very good value for money, comfortable clean room , quiet. Helpful and friendly staff. Very good breakfast for the money. Will use again.
April 6, 2013
Rated 4.0 out of 5.0 by janet66 guest consideration
Great hotel like 5 star, the only problem was our room 41, was by the entrance where people smoke outside,and i was woken up at 3am by 4 young guests smoking and talking out loud as if it was the middle of the afternoon.the hotel very kindly refunded some of my money, the the incident was a shame and spoilt a lovely stay.
Think a notice needs to be put there to advise guests to keep the noise levels down.
April 6, 2013
Rated 4.0 out of 5.0 by tappe017 Famlly Visit
Very comfortable and a great location for a vist to the family.Suprise to find Dedham close by so a visit to Constable country was a bonus.
The staff were superb .
April 4, 2013
Rated 5.0 out of 5.0 by Shanks57 Great customer service,very helpfull
Stopped overnight at colchester hotel before a driving holiday to Brittany and also stayed for a night on way back home. Staff very helpfull when we explained that we were running late and would not arrive until very late that evening.To be fair this was only what we had expected having stayed at this hotel previously and had such a great experience.Having family living in Colchester it is ideally situated for us but the bonus is the superior customer care given as opposed to other hotels in area we had stayed at previously. Would easily reccomend this hotel and in fact have convnced other family members to stay here also. Well done to all the staff for the effort they put in.
April 2, 2013
Rated 4.0 out of 5.0 by SaintBB Good but Noisy
Stayed two nights, Friday was decent and relatively peaceful, Saturday had two competing tvs in the bar and piped music which made it less than relaxing. Key (as often happens) was cancelled in second day - no apology at reception. Short staffing was the main problem
March 24, 2013
Rated 5.0 out of 5.0 by Guest99 Would stay again.
Would certainly consider staying again if we're ever in the area.
March 23, 2013
Rated 5.0 out of 5.0 by pat54 Much better than expected!
I always like to give an honest review, with as much detail as possible, just to help people decide wether this is for them.
I do suffer with sciatica and was a bit worried about the soft bed reviews.
Can honestly say that we booked two twin rooms, the beds and pillows were both very comfortable indeed. The room was very tidy and clean, as was the ensuite, we were very pleased.
I was aware the only cooked food was sausages scrambled eggs and beans, but this was perfectly adequate, you would have to be very particular not to like this selection.
Good variety of drinks at breakfast, cereals, fruit yoghurts crossaints etc etc nothing to complain about.
Only slight complaint just 2 teabags in room, soon got more, and bar prices quite high.
We did know where this hotel was, so if you dont know area could be tricky, you have to turn off where you see the garage, hotel situated at rear.
March 22, 2013
Rated 5.0 out of 5.0 by Oriana Exceeded Expectations
This Holiday Inn Express is much better than others we have stayed in. It is well looked after, excellent location and we were greeted by friendly staff. The rooms were spacious and the beds very comfortable. The bar area had a good menu and breakfast was ample. For the price paid it was very good value, will stay again!
March 21, 2013
Rated 5.0 out of 5.0 by Dillbert Can't beat this place!
Great stay, again!
even managed to get in and out of my room without calling the locksmith!!
see you again soon!
March 20, 2013
Rated 4.0 out of 5.0 by winder2010 Poor breakfast with rubber scrambled eggs
The signage for the hotel is still very poor and needs to be improved.
Reception staff were not overly friendly but the location and value were great
March 19, 2013
Rated 5.0 out of 5.0 by sam2 Modern hotel in quiet location
We required a hotel in a quiet location and this met our needs. It is a modern hotel. We knew it was an "Express" hotel so would have a limited breakfast selection, but we felt there was plenty of choice. We even found it offered a very limited meal selection in the evening which saved us going out in the cold to hunt for a meal. Our room was clean and simply furnished and decorated. The shower cubicle was very roomy and we had plenty of hot water.
It was a bit tricky to find as it is tucked away behind a petrol station.
We took advantage of a special offer and will look out for a similar one in the future.
March 18, 2013
Rated 4.0 out of 5.0 by just2dance comfortable and very clean rooms
the room was very clean, the room was nice a cosy with adjustable central heating, the beds were very comfortable and the choice of soft and firm pillows was a nice touch,
March 18, 2013
Rated 5.0 out of 5.0 by OpiDad Clean and Comfortable
Nice modern, clean, warm and comfortable room. Evening Meal choices poor and very basic cheap food. Breakfast is fair due to only 3 items on offer.
March 18, 2013
Rated 4.0 out of 5.0 by rachel2171 Excellent value for money
We needed a family room for an overnight stay (2 adults and 2 teenagers). The room was very clean, modern and well presented. A lovely shower room. We didn't realise that breakfast was included so that was a pleasant surprise. The staff were friendly and helpful. The only issue was that the sofa bed was not big enough for the 2 teenagers and you could feel every spring in the mattress and the main double bed was very soft. But overall, for what we needed - it was really good value.
March 16, 2013
Rated 4.0 out of 5.0 by Paul21 Clean, modern, convenient and great value with early booking
Served the purpose of overnight stop, clean and modern, staff polite and helpful. Booked in advance so exceptional value. Only downside was a few inconsiderate late night guests shouting, swearing and banging on their room doors at 3 in the morning.
March 11, 2013
Rated 5.0 out of 5.0 by kathynagsdave Great Hotel
Big thank you to Megan , Agne, helping out with the Taxi's and phone charger.
I have stayed at this hotel many times and without doubt the staff here are the best at any holiday Inn / express I have visited
March 11, 2013
Rated 4.0 out of 5.0 by mutz High standard of comfort and staff who care!
Basically the hotel is the high standard of all Holiday Inn Express hotels that we have used. The room was excellent, bed very comfortable, temperature easy to control. Good bathroom with all that you need. Excellent breakfast.
March 9, 2013
Rated 5.0 out of 5.0 by skitchen excellent overall service
Excellent value for money with good choice for breakfast considering this is a HI express. Very good overall service, nice welcome upon check-in and friendly staff. Good location for Clacton and Colchester City centre and Zoo (our main purpose for staying). The discount for platinum members along with the complimentary wifi was very much welcomed. My only gripe was we stayed for 2 nights and the wifi is only for 24 hours.... seems a little petty considering the little cost this involves to you and had I made 2 separate bookings, you would give 2 codes upon check-in, so perhaps something to consider for the future.
March 9, 2013
Rated 3.0 out of 5.0 by sharpie VFM but....
VFM but the bed was so soft, sleeping on the couch was more comfortable. Brekkies until 0930 is a put off (10 elsewhere) but Staff were good, parking OK, but for a 3 day stay, being allocated a Room furthest from Reception, was a no no!.
March 7, 2013
Rated 5.0 out of 5.0 by Tescotony Holiday inn Colchester
My self and my wife stayed overnight at this hotel and could not fault it for value for money .The staff where polite and very welcoming the room was spotless and we both slept well we was a party of 8 that stayed that weekend and we all agreed we would stay again , whilste bacon was not on the breakfast choice it was not missed as the rest of the choices was of good quality
March 3, 2013
Rated 4.0 out of 5.0 by Dillbert once i could get in my room - it was great!
i checked in without a hitch. As usual, the staff were very polite and my room (114) was very clean etc. However, at about 10.45, i went to get some ice from the machine, but my keycard wouldn't let me back into the room. Got it, re-chipped by reception - still nothing! Reception then tried their master card - nothing! Then another machine to try to override it - nothing! So a locksmith was called, who had to break the door frame to get in..... at 1.00am!!
However, I'm not writing this review as a complaint - how can you complain about a fault that develops in a security system??
No, I'm writing to commend the staff at the hotel for their customer service - they couldn't have been more apologetic and caring. Customer service is often lacking nowadays, but not here!
The General Manager is excellent and his team were too - well done!
February 18, 2013
Rated 5.0 out of 5.0 by Uibhisteach Great service
we enjoyed a relaxing stay at the Holiday Inn Express in Colchester. The room was clean, bed comfortable hotel very nice.
Staff helpful and friendly. Only minus, the hotel was difficult to locate, we were out near farmland and the hotel was tucked away behind a petrol station. Otherwise excellent.
February 16, 2013
Rated 4.0 out of 5.0 by Gawd927 Ok, but the breakfast was shocking
What a spoiler....good welcome, excellent room, all spoilt by the breakfast experience. 9.30 on a Sunday morning and cold egg, lukewarm sausages and very little other choice bar toast... the table was dirty, I asked for a cloth and Mrs. Happy just came over and gave it a very wet up and down wipe...I then showed her with serviettes how to do it properly. I have stayed here 3 times (my daughter is at the Uni), so I think I will try the competition next time. Oh, and a memo to the management. As a Priority member, just put the chocolate bar in the room by the tea and coffee facilities. It was embarrassing for the receptionist to give me a Wispa bar as thanks for being a member. Oh dear.
February 9, 2013
Rated 4.0 out of 5.0 by Somerset Great Hotel for pit stops
Our room & bathroom was impeccably clean, choice of soft/firm pillows as default and staff very helpful. Only downsides were the food and the bar/food area - the food from the menu was overpriced for the quality in our opinion and as the main seating/eating area is open to the main entrance is was consistently cold so not the most relaxing in the winter months. That being said at the early booking online pricing we were very satisfied with the overall stay. Only one other niggle is that on calling to get directions once on the A12 (forgot to print off of website) the lady couldn't tell us the answer to the simple question 'which junction off the A12 is the nearest to you' during our stay we brought this up and since then on the website they have put very clear instructions, so they just need the staff to know to go to the page and read them out! And just so people know, we were told they don't do food at the weekend in the evenings and nothing in walking distance other than the garage.
February 7, 2013
Rated 4.0 out of 5.0 by Sez26 Comfortable room and efficient, helpful service
Overall, very impressed with the room, facilities and service. The only drawback was that it was a busy Saturday night and the room walls and door were not able to mask the noise from the corridor of other guests coming and going, (even for a heavy sleeper like me!)
Other than that, it exceeded my expectations.
February 3, 2013
Rated 5.0 out of 5.0 by Alf147 Top notch
Very impressed with the Holiday Inn Express Colchester. Very clean and tidy. Bedroom and Bathroom very modern and clean. Good variety at Breakfast.
Only niggly bit - on checking in staff at reception were involved in a private conversation and finally one decided she would come over to serve me!!!!
Apart from that the whole stay was a pleasure.
January 28, 2013
Rated 5.0 out of 5.0 by DorkingDave Very pleased with our choice of accomodation.
Spacious, clean and very comfortable room. Lovely bathroom with a superb shower. Superb value at £60 less than a central location. Complementary breakfast included too! Taxi fare £10 each way into town.
January 26, 2013
Rated 5.0 out of 5.0 by Delin Excellent value
Booked two night weekend break in January (Before Snow!)
Not too far out of Colchester.
Friendly staff, very clean and excellent value.
January 20, 2013