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Rated 4.1 out of 5 by 154 reviewers.
Rated 1.0 out of 5.0 by poor service room not serviced. On Arrival I was given my room key. When I entered the room it had a very bad odour of smoke. Which within minutes started to give me a headache. I used the telephone in the room & rang down to reception to enquire if this was a smoking room. I was told that all rooms are non smoking but in the past it used to be a smoking room & that all rooms have been reconditioned. Unfortunately I disagreed as there was still a very obvious smell of smoke. I was told that I could change rooms. I then had to take my luggage back down to reception to collect the new room keys. The room was better. The following day when I got back from work about 18.30 I entered my room to find that it hadn't been serviced. I rang reception immediately to enquire why the room hadn't been serviced. I was told that someone would ring me within 30 mins about this. I waited very patiently but nobody rang. It was approaching 10pm when I walked towards the reception to say that nobody had contacted me & how I wasn't happy about this. The receptionist replied "have a nice evening" which wasn't the sort of evening I was able to have due to the lack of service. Moments later after I got back to my room the phone rang & I was given a lousy apology & was then asked if there was anything I needed replacing towels etc. At that point I was extremely annoyed & upset as it was already late having had a tiring day at work & I didn't want to be disturbed having waited all that time for a member of staff to have sorted something out. I felt very uncomfortable the coffee mugs were from the night before. Not clean it really put me off. I have no intention of staying here again. I thoroughly regret making the booking & certainly will not be recommending it either. Being a platinum memeber I am very dissapointed with the level of service & efficiency of the staff in dealing with what was a straight forward matter. Overall my stay here was dissapointing from start to finish. I have never experienced this any other hotels. within the IHG group. October 10, 2013
Rated 4.0 out of 5.0 by Nice Stay Very friendly, helpful staff. Very comfortable room and excellent bathroom. Breakfast was disappointing. Very cheap quality bread and sausages. More staff needed to ensure tables are cleared more quickly. October 8, 2013
Rated 4.0 out of 5.0 by Good Week In Hotel After having to move out of our home due to a fire, the staff were very helpful to our need over the week stay. It was all we could ask for before we were able to move in to other accommodation. Thank you from the three children, my Wife & me too. October 8, 2013
Rated 4.0 out of 5.0 by hotel experience comfortable and clean, good shower room. will choose again. October 4, 2013
Rated 5.0 out of 5.0 by Colchester Visit A great hotel a little out of the town but easy access to main routs and links. Rooms and areas clean and tidy Breakfast limited and could do with a change of sausage! Good staff who are friendly October 3, 2013
Rated 2.0 out of 5.0 by Terrible bed The hotel was clean and staff were excellent. The bed was truly awful, far too soft and therefore neither myself nor my husband had a good nights sleep Shower was pathetic despite being labelled a power shower We did not complain at the time, as we were too tired and just wanted to go home Breakfast was uninspiring, and the scrambled eggs and sausages were not at all appetising, as a qualified chef I couldn't bring myself to eat them. So we had to make do with the croissant etc, its a good job the breakfast is 'free', as I certainly wouldn't pay for it October 3, 2013
Rated 1.0 out of 5.0 by Wouldn't recommend for families My husband and I with two young children stayed one night on arrival there was no cot set up which we had asked for, we had to remake our bed as this had been done in such a rush the bottom sheet was no where near the top of bed, having two young children in a family room we expected a bath but got a shower so our children had to go without a bath that night. We had to travel into Colchester for our evening meal as the hotel only provided bar food in which having a 1 yr old couldn't eat the food and they didn't serve till after 630 which is too late for our children. The actual beds were comfortable but once cot was up there was no room, the facilities are poor as there is nothing a young family can do while there. The breakfast was poor with not much of a selection. This hotel is ok for a stop gap between journeys but not if u have children as nothing to entertain them. October 2, 2013
Rated 2.0 out of 5.0 by Disappointing Grandmother in Room 54 - no hot water, reported, but not resolved. Breakfast - Free? Crumbs it was awful. Toaster wouldn't toast, sausages were tasteless, scrambled eggs were probably egg reconstitutes. Awful.... October 2, 2013
Rated 3.0 out of 5.0 by Lack of Storage Distinct lack of storage was booked in for Five nights had to live out of suitcases during the stay . Breakfast was of poor standard Scrambled eggs dry and Sausages Burnt Continual lack of Cutlery Tables not being cleared, unable to cope when busy Wi-Fi not available in rooms as promised. On arrival and departure reception staff were very abrupt never recognised as a priority customer October 2, 2013
Rated 5.0 out of 5.0 by A comfortable and enjoyable stay We stayed for just one night and were treated very well by staff at check in, with a comfortable and clean room (showers only in this hotel but extra large shower cubicles). The bed was comfortable, the temperature and noise level of the room was fine (we faced away from the main road) Breakfast was normal Holiday Inn Express fare and very nice for that - we have already booked to return. October 1, 2013
Rated 5.0 out of 5.0 by Relaxing The staff made it value for money. Told large wedding party on site and advised of time to eat. The room was very comfortable and the shower in the bathroom super. Would stop again no problem. September 26, 2013
Rated 2.0 out of 5.0 by Noise and Amenities The biggest problem with this hotel was that at Sunday morning breakfast one TV was blaring out Match of the Day, the other was competing with Sky News and to top it all off there was the background piped music. So the chance of a quiet, relaxing breakfast was nil, the only person watching the TV was the waiter so you wonder whose benefit it was for? At my departure I reported a bad water leak in the bathroom which was met with no apology or enquiry as to whether it affected my stay. I was just told it would be entered in the maintenance book. I think I will look for somewhere else in future especially as you cannot get Wi-Fi in your room. Hello 21st century. September 26, 2013
Rated 2.0 out of 5.0 by Very Average On arrival, staff at reception very abrupt, I put this down to staff having had a long day and already stressed out as we arrived late in the evening. Though there was a personalised welcoming message on the television screen in the room which I thought was rather nice. The sofa bed was already opened and laid for us, this made the room rather cramped and space restricted. The shower was quite modern and very spacious and also clean. The bed was very disappointing, as the mattress could only be described as the cheapest they could find, very springy and very uncomfortable, I came away with a back ache. there was only 2 teabags, 2 cups and 3 milk (which I found rather odd). My husband had to go downstairs to collect sugar and more milk for us. My boooking indicated that I have 2 kids with us, one would think that some hot chocolates drinks would be in the room for the children. the room was very hot during the night, we all had an uncomfortable night, my husband tried to open the windows, but it was very stiff, he had to go downstairs to the reception to ask what could be done as the phone/intercom in the room wasn't functioning. There were no mobile network, our mobile phones were out of action for the duration of our stay. Wi-fi was limited to the bar area and even then one have to move the device around to get any signal. September 24, 2013
Rated 4.0 out of 5.0 by A very good stay. We were pleasantly surprised that we could drive out of the hotel and into the countryside without going onto the A12 again. The staff were very friendly and helpful. Everywhere was very clean, and the bed comfortable. The only bad thing was: The standard of food available in the evening was VERY expensive, and not that good. We ate in on the first evening, as we didn't know the area. Apart from that, our stay was good and we would recommend it to anyone. September 23, 2013
Rated 4.0 out of 5.0 by Cheap beds and unusable sofa bed This was the second time I had stayed in this hotel.It's a very clean modern hotel with lovely double showers. The first time my husband and I stayed I had a very bad night due to roll together on the cheap mattress.Breakfast was nice with enough choice and ample amount. On the most recent stay I asked for a room with a sofa bed just in case the bed was bad again.it did indeed prove to bed very springy. I unrolled the sofa bed but it must've been the cheapest sofa bed available. You could see the spring outline on the fabric with no padding. The breakfast was not as good this time.The bowls were dirty & the fruit bowl had mouldy oranges in. If they changed the beds this would be a very good value hotel. We also couldn't get the free wifi advertised. September 22, 2013
Rated 5.0 out of 5.0 by Not near much of anything Very comfortable hotel. Drawback is it is very isolated from dining and shopping and tourist venues. A 12 pound taxi ride from Colchester station. Would be better for someone with a car. September 12, 2013
Rated 5.0 out of 5.0 by Surprisingly excellent for a budget price Super clean, choice of pillows, big shower with excellent lighting. Even though close to a fast busy road, not audible from front facing bedroom. Will stay again September 8, 2013
Rated 1.0 out of 5.0 by No White Wine Slow Staff I paid for Come Dine On Us which states on the website included is a Three Course Meal. When we tried to order we were told by the Bar Staff that it only included a Two course Meal so I got my daughter to send me a copy so I could prove this which is not acceptable. We then tried to order drinks and was told there was no White Wine, unheard of as almost everyone drinks White Wine. The staff were slow and when we arrived no one was at reception as she was serving in the Bar, get more staff. Very poor service and would definitely not stay there again. September 7, 2013
Rated 5.0 out of 5.0 by value for money Great nights stay after seeing the inlaw's, staff welcoming and friendly , nice clean room with very thing we needed. good food in the morning . Good value for the money.Would recommend. August 29, 2013
Rated 4.0 out of 5.0 by Spacious shower comfortable room Stayed here twice, staff really friendly and room facilities good, nice big shower. This would be my first choice of hotel if I am in this area. August 27, 2013
Rated 3.0 out of 5.0 by Good value Lovely room, nice hotel, polite and helpful staff. Only complaint was that tv had been set to switch on at 1am which woke up myself, husband and 3 year old, staff were apologetic but still annoying trying to get young child back to sleep and specifically booked into hotel during travels to avoid being tired next day! August 26, 2013
Rated 1.0 out of 5.0 by Appallingly poor sofa bed. My booking was for 3 people - myself and two older teenagers. I notified on my booking that we would not arrive until midnight. On arriving in the room at this late hour, the sofa bed was not made up and no sheets or duvet were in the room for the third person. There was not a third cup, there was only one set of towels and there were only two teabags and two sachets of coffee. When I opened the sofa bed I was appalled at the mattress - it had no padding at all between the springs and the cotton cover. It was simply unusable as a bed even for a small child. The male staff member on the reception was extremely helpful and brought two quilts to use a mattress toppers. With both these on the bed the springs could still be felt. After a long drive I was too tired to go to reception again and had a very uncomfortable and restless night. It was a huge contrast to my stay at another Holiday Inn just 7 days earlier. Breakfast was awful. There was no trolley to clear trays to and there were many trays on tables. When I went to get some toast, another person sat on my table next to my full cup of tea. Chaos doesn't describe this adequately. August 22, 2013
Rated 4.0 out of 5.0 by Great location for Colchester and surrounding area I arrived late at night, very friendly reception and first impressions were good. Bit disappointed having to parade my scruffy laundry back through reception and past the dining room to the ironing room, as irons and boards are no longer available for the bedrooms. Possibly one of the smartest Holiday Inn Express hotels I've stayed in but still haven't worked out what benefits I'm supposed to receive as a gold member as this hotel also doesn't appear to recognise membership. August 18, 2013
Rated 5.0 out of 5.0 by Family environment Best place to stay if u got young kids.... I would like to stay again.... ..... August 16, 2013
Rated 4.0 out of 5.0 uncomfortable bed but good service double bed in our room 44 has a soft edge divan which means whwn 1 person is in bed and another gets in you bounce all over the place...no rest if your partner moves in bed.. could do with firm edge divans. August 14, 2013
Rated 2.0 out of 5.0 by The Invisible guest Ive been to this hotel a few times, the actual hotel is lovely, modern & clean. The staff seem very lacking in customer care. I sat in reception (right by the desk) from 8:30 am until 12 mid day due to a broken down vehicle and not once did anyone ask how I was or if I needed help. even in the food area staff pushed past me and ignored me. The basic breakfast selections have been cut down so much more than my previous visit. No jam, marmite ,muffins, fresh fruit. The pain au chocolate were over cooked. Did not try croissants due to lack of jam. Still disappointed people are encouraged to smoke by the entrance. We have to walk through them and stink of smoke, making our room stink too. Also when I was sitting in the reception, the smoke was getting in. So the staff were not working in a 'smoke free' environment please rethink this and do what other hotels do-request smokers keep a distance from entrances. August 12, 2013
Rated 4.0 out of 5.0 by quiet location, easily accessible always use this hotel when I go to visit family. This time it was not such good standard; I stayed a Mon-Weds with my 11 year old last week. Room had not had a vacuum, since last person had used it- I complained and this was rectified. Breakfast was not replenished and so had to wait both days- never had this problem before. But will use again for the location and relaxing time we have August 5, 2013
Rated 4.0 out of 5.0 by Very friendly staff and very good value for money My husband and I where staying in this hotel as we were in Colchester for the week. We were made very welcome on our arrival and that continued throughout out stay. The food was excellent and the room was lovely and clean. Even though it was near a very busy road we couldn't hear the traffic at all. We would certainly stay here again if in the area. August 5, 2013
Rated 4.0 out of 5.0 by Pleasant Stay We had a comfortable stay. The room was very clean. It was a lovely and spacious shower. There was enough choice for breakfast. Very friendly reception staff. The only thing missing was some biscuits to go with my cup of tea. August 2, 2013
Rated 3.0 out of 5.0 by Unreliable housekeeping services Stayed in this property for three nights because of a very enjoyable experience last year. But this time around, I was let down by the housekeeping experience. On Day 2, I stayed in most of the time and made sure the do not disturb sign had been taken back into the room from 9:30 onwards. I waited and waited and until 2:30 pm, no one came cleaning the room. I called the reception and a staff member told me the housekeeping staff had left and offered to give me clean towels and a toilet roll. That never happened.:-(. Not sure how they decide when a room needs servicing and when it does not. Very disappointing experience. August 1, 2013
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