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Rated 4.4 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by The excitement regarding Duck football is palpable Located within walking distance to University of Oregon, this HIE has an ideal location. The breakfast area was decked in yellow and green in anticipation of the upcoming college football season. The hotel itself was clean and well-maintained. As a Platinum member, I received an upgrade to the corner suite, which was very comfortable for my family after a long day of hiking excursions. Breakfast was tasty, with an assortment of hot and cold foods. All in all, a great stay! January 28, 2013
Rated 1.0 out of 5.0 by Worst HIE stay I've had! First let me say that I love HIE. It is always my first choice for lodging whether for business or pleasure. Having said that, my stay at the Downtown Eugene HIE was a pretty miserable experience. I have a problem with my neck, so if I'm staying anywhere except a HIE, I take my own pillow with me. Since HIE always provides 2 soft and 2 firm, I am able to use the 2 soft pillows and get by. My room had 3 firm and 1 soft pillow, which I figured was no big deal, but when I called the front desk, I was told "I'm sorry, but we have no extra pillows." Really?! A hotel this size only maintains the exact number of pillows for the number of rooms they have?! Needless to say, I had a very miserable night and got very little sleep. The plug in the bathtub did not work properly, so the only way I was able to keep enough water in the tub, was to keep the water running. Lastly, the breakfast buffet provided no fresh fruit, which is a first for me at a HIE. This in no way jades my perception of HIEs. In fact, have 2 rooms booked at a HIE in Seattle, WA this weekend. However, I gaurantee I will not be booking at this HIE again, unless I'm traveling with a group who books there...which I will discourage. January 23, 2013
Rated 5.0 out of 5.0 by Geat Servce Great stay -- excellent location -- staff very friendly!!! January 21, 2013
Rated 5.0 out of 5.0 by week in Eugene Quiet, friendly folks, good breakfast, and until 10! Enjoyed pool and spa w/ my family. January 4, 2013
Rated 5.0 out of 5.0 by Our 2nd Stay -- A Great Place!!!! Located close to the University of Oregon, this hotel is really a great place to stay. This was our second stay, and both times have been great. Rooms are well kept and clean, nice quiet place to sleep, and the staff is super. They all seem to have a great attitude about their jobs. January 3, 2013
Rated 5.0 out of 5.0 Bye Bye Eugene It's hard to believe that the 4 1/4 years since I took my son to Eugene as a Freshman at the University of Oregon has flown by. My choice of hotels (when available) was always the Holiday Inn Express. It is convenient to campus, the rooms are lovely, the overall facilities are comfortablet and the staff is always nice. I was sort of sad when I left for the last time last week. Maybe I'll be back sooner than I think? GO DUCKS!!!! December 20, 2012
Rated 5.0 out of 5.0 by Great stay good location Very comfortable room and beds. The food was good. The staff was very courteous and helpful. We had excellent maintenance service when we had a little problem with one of the lights. December 15, 2012
Rated 1.0 out of 5.0 by nice place, not great experience Finally, somebody at your front desk who actually had people skills!! No offense, but most of my stays (15-20 times in last few years), your front desk people have been pretty sub par, but this woman (Ashley?..not sure, it was Saturday 12/8 and we checked in around noon..anyway competent, friendly, and helpful)... We didn't complain to anybody about this but there were some wild parties going on on the 4th floor that disrupted our sleep. People came out of their room to talk in the hall (next to our door, of course) on their cell phones...Drinking at the windows. We didn't say anything to the staff so don't know if they would have or how they would have handled it. December 15, 2012
Rated 4.0 out of 5.0 by Stay December 2012 Spent one night at this hotel. Unfortunately the hot tub in the pool area was out of service. Room was clean and comfortable. Internet was not working that night though. Location was great; it's adjacent to the University of Oregon campus. December 7, 2012
Rated 1.0 out of 5.0 by Comfortable room and great service We were extremely pleased with the room, service and selection of breakfast items at the Holiday Inn Express in Eugene. The room was large with a sitting area, microwave, refrigerator and the beds were comfortable. Could not ask for more regarding the service of the staff and the variety of breakfast items provided. December 4, 2012
Rated 3.0 out of 5.0 by Disappointing service Initially we booked for one night; when I called to add a second night, the rate more than doubled for the originally booked night. This was corrected, but I was disappointed I had to call the error to the agent's attention. Also we did not get room service after our first evening. This is the first time this has happened in all the times we've stayed, but with the rates this property is charging loyal customers now, it feels inexcusable. The late night desk staff tried valiantly to provide good service, but she was along and extremely busy. We have tried to continue to use this property, but we have priced us out. We will probably not be back. November 28, 2012
Rated 5.0 out of 5.0 by Comfortable and Clean We travel to WA every year for Thanksgiving break. For the past 4yrs we have stopped in Eugene and stayed at this hotel. I will never stay anywhere else. The rooms are very clean, spacious and have all the "extras" most hotels charge for. The staff is always friendly. Price, convenience and courtesy is what brings us back every time. November 27, 2012
Rated 4.0 out of 5.0 by Great Place Very nice room. Nice resturanut next door and close to the highway. November 25, 2012
Rated 4.0 out of 5.0 by Nice Facility Nice facility and very comforable room. Am aggregated with this form. November 18, 2012
Rated 4.0 out of 5.0 by great location close to u of o! my husband and i came back for a weekend to relive our college days! we went a mens basketball game at the new arena and the location of the hotel could not have been more perfect. within walking distance to the grocery store and arena. i joked with my husband this is the only hotel on campus i might stay at as it was clean..a must! the only two complaints we had was there is only one elevator which had us waiting quite a bit and the buffet breakfast was horrible (probably the worst we have seen!). pancakes, cinnamon rolls, fruit, etc were advertised and our only options were bread/bagels, the end of eggs and bacon (none was refilled while we were down there), cereal and only 1/4 of the juice options were working. so if you wake up hungry look for a restaurant close by instead! November 16, 2012
Rated 4.0 out of 5.0 by great rooms Off the freeway enough that you do not hear it. Nice indoor pool! High cealing in room make them seem much bigger. October 16, 2012
Rated 5.0 out of 5.0 by Excellent! All aspects of a good night's stay were outstanding! Special "thanks" to the most-helpful desk staff! October 15, 2012
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