Rated 4.5 out of 5 by 154
Rated 4.0 out of 5.0 by Barbara4 Comfortable bed and room
This appeared to be a property that was probably owned by another hotel line before HIE took it over. Very nice, but lacking the usual lovely lobby/reception area that other HIE have. But, very comfortable bed and room. Nice bathroom. All very clean and fine. When we checked in the room given was not the room type on the reservation, also had to remind them we were Rewards Club members to get our "snack packs". They quickly switched our room and were very gracious.
July 3, 2013
Rated 5.0 out of 5.0 by cheyennebear Suggestions, not complaints
I love this place. I go there way more than I can afford. (Suggestion, maybe a price break for members who visit often). Staff are EXTREMELY friendly. Place is usually spotless. Hot breakfast is more than adequate. This visit, however, I saw some flaws. Our room was not vacuumed properly- under lamps and edges of room were dirty. Never saw that before. Carpets are showing wear. Thinning, need replacing. Need Ice machine on 2nd floor. Beds fantastic as always. Girls basketball team on our floor, very noisy, but that's not HI's fault. Usually its very quiet. Location is great for anything you need (Gateway traffic is heavy but street is packed with Mall and restaurants, gas stations, fast food, etc.). RIGHT OFF freeway (some construction, but its summer and not HI's fault).
Great place, but could use a tweak here and there to be superb place. Platinum perk was a tiny bag of pretzels, almost an afterthought. Perhaps a bottle of water and a bag of pretzels, or some junior mints or something like that would be more special.
Checkout was instantaneous. Check in was easy. Love the newspaper and computer and lobby and pool and exercise room. Toilets are very low to the ground (I'm disabled, I notice these things). Next time I will ask for disabled room and see if it is less painful. Nice sitting areas in hallway. Great a/c and lights and internet was a breeze. Like I said, I love this place, but it could be juuuuuust a little better.
July 2, 2013
Rated 5.0 out of 5.0 by CourtneyMittens Awesome breakfast for all!!! Best hotel one yet!!
We stayed for 2 nights for my son's baseball tournament. The
pool was okay, the pool towels were great. The breakfast was fabulous. We loved how spacious the eating area was and there were so many choices.
We will definitely stay in a Holiday Inn Express again. We loved
how this one was so close to Gateway Mall and Valley River. The
people who worked there were very nice. The maid did forget to
vacuum our room our first day there, but that's okay. Nobody is
June 28, 2013
Rated 5.0 out of 5.0 by JenB22 clean, comfortable and easy
Very nice experience at this property. Everything was clean and furnishing and décor seemed fresh. Very nice breakfast, loved the oatmeals! Easy access to freeway, plenty of parking and great beer in the brewery next door.
June 24, 2013
Rated 5.0 out of 5.0 by SRSparr Comfortable bed and clean room
Enjoyed a very comfortable bed and enjoyed the cleanliness of the the room. The staff was courteous and professional. Very enjoyable stay!
June 17, 2013
Rated 5.0 out of 5.0 by Ruby70 Comfortable bed
Comfortable bed and pillows.
Appreciate refrigerator in room.
June 6, 2013
Rated 5.0 out of 5.0 by Vstarrider1946 Great hotel
We had a great time in Eugene and part of the reason was the Holiday Inn Express. Friendly staff, clean rooms and a filling hot breakfast made a memorable stay. Did I mention they even gave our dog a squeaky pet toy when we checked in at the front desk! We have used this hotel several times and plan to stay there evry time we visit family in Eugene.
June 1, 2013
Rated 5.0 out of 5.0 by Ipspolly great staff, nice room
Nice room, bed, pillows comfortable. No ref rig. or microwave in room but staff soon put them in after our request. Breakfast good - many choices and Sylvia kept busy cleaning, tidying and replenishing the food.
We have stayed at this property many times and have always found the entire staff very pleasant and helpful, and we are looking forward to our next stay.
May 20, 2013
Rated 5.0 out of 5.0 by gdbtruck1 great people, great service
They make it look easy.... always there to help, rooms clean & quiet. Never need to ask for anything.... they always take pride in what they do... thank you
May 20, 2013
Rated 5.0 out of 5.0 by WAM6399 Yearly Stay
We stay in Springfield every year on our way to and from our home in Palm Desert, CA.
Great location, very clean and comfortable, great complimentary breakfast, and extremely polite and helpful staff.
May 17, 2013
Rated 5.0 out of 5.0 by RCLeon Great stay
My partner and I where moving from California to Portland Oregon, had been driving for hours and was a great comfort to fine a clean room.
Lets not forget the great fresh cookies and coffee. The acing on the cake, working distance to Outback restaurant.
We have stayed here before while planning our move to Portland and have never been disappointed.
May 8, 2013
Rated 2.0 out of 5.0 by Polar Overall
This review is comparison to other Holiday Inn Expreess Inn stays even before we became a meember. Upon arrival we were not offered a priority package. Upon arrival to the room there were no microwave or refigerator. We asked for a refigerator and the woman associate had to deliver it herself. I helped her when she arrived and I told her she should not have to lift it. Also, it was the smallest refigerator I have seen in the Holiday Express Inns.
Due to the age of the facility there was no spa. The enclosed swimming pool was extremely humid with no open doors to provide additional relief. The chlorine was overwhelming.
The shining light was Julie. She was very receptive to our comments and responded accordingly. She expalined to our satisfaction our questions. Her performance was stelllar. We did consider the age of the facility.
April 11, 2013
Rated 5.0 out of 5.0 by WillieMom3 Wonderful staff
We stay at this hotel each time we visit our daughter and grandchildren in Eugene. We have a mini schnauzer and this pet friendly hotel always places us on the ground floor with easy access to exits. We customarily leave tips for the housekeepers and our room was spotless each day. The hotel staff encouraged us to let our Grandkids use the pool, sleep over using the fold out bed in our suite, and let the kids enjoy the breakfast at no extra cost. We always feel so welcome at this hotel. The only change I would appreciate is the ability to have a King bed suite rather than two Queens because the pet friendly policy only provides for Queen bed suites or rooms. We have lodged at other Holiday Inn Express hotels that permit us to stay in a King room or suite with our mini Schnauzer on the ground floor. Again, your staff, including the housekeeping crew are wonderful.
April 6, 2013
Rated 5.0 out of 5.0 by uncleburt Wonderful hotel
I travel all over the world and stay in many hotels. HI Express is probably one of the best small properties that I have stayed at. The staff bent over to make sure that I was well taken care of. Even small issues were handled with a smile and done quickly. I would recommend this hotel to anyone visiting the Springfield/Eugene area.
March 26, 2013
Rated 5.0 out of 5.0 by Jeff317 Thank you
Your staff and facility was outstanding. We enjoyed our stay. The staff went above and beyond when they found some items I had left in the room and mailed them back to me. Thank you.
March 16, 2013
Rated 5.0 out of 5.0 by katebug511 Comfortable room and great location
The room was very clean and comfortable. The hotel is located closed to the I-5 very easy off and back on the freeway. The staff was very friendly. When I am in Eugene again this location is my first choice.
March 12, 2013
Rated 5.0 out of 5.0 by oscarfel wonderful find
As we could not find our usual hotel, We decided to stay at the Holiday Inn "Express" as we like the" express" where we stay.
On entering the lobby we noticed how clean it smelled a very soothing scent .
The Front Desk staff was very accommodating, informative and friendly .
The breakfast was a pleasant surprise , instead of the usual continental breakfast we found a nice assortment of healthy choices ,very nice.
The suites were always impeccable and the beds were so comfy it was hard to get out of them.
Needless to say we have found the perfect Hotel to stay when we travel.
March 11, 2013
Rated 5.0 out of 5.0 by Ann23 Nice upgrade
When we arrived I asked if our room had a refrigerator. The manager overheard my question and told the desk clerk she could upgrade us to a suite because we are priority club members. The room was newly decorated and lovely. Thanks so much.
March 8, 2013
Rated 5.0 out of 5.0 by Robynshack Loved our Experience
Extremely quiet, clean with all the amenities. Sorry we could not use the pristine indoor pool. The staff was very kind and efficient. Could not have asked for more.
March 4, 2013
Rated 5.0 out of 5.0 by PamR Great front desk, breakfrast service, and cleaning staff.
Outstanding property. Make sure you reward your staff as it is the best overall staff we have ever encountered. Gail especialty is very valuable. Always frienldly, and she spent 3 hours on the phone between 9:00pm and midnight with priority club straightening out a reservation for us that priority club had screwwed up and still had not fixed after 3 calls by myself.
March 1, 2013
Rated 4.0 out of 5.0 by dredge disappointed
Because this was booked thru our club we were not allowed to use or get credit for Priority club reward points. we still paid for a room and werent given any credit. the rate wasn't that discounted. we will be telling all our area clubs to use a different hotel in the next years. This is unacceptable. what is the purpose of being a Club member if we can't get credit for a stay.
Other hotels have told us they will accommodate our needs and each individual will receive reward points for staying at their hotel.
February 25, 2013
Rated 4.0 out of 5.0 by JackSQT You know what you're going to get at HIE
The rooms were not fancy or spacious, just clean and comfortable with comfortable beds. Our daughter loved the pillow choices, soft or firm, on each bed. Breakfast had ample choices and was well stocked. Location was a snap with restaurants nearby. Would stay there, again.
January 6, 2013
Rated 3.0 out of 5.0 by Kirklandjoe Older property
I thought all of the Holiday Inn express were relatively new. Not so. This one was a little older and needs a touch up. The room did not have a refrigerator. They were however very nice about bringing a portable unit in. The staff was very nice.
January 2, 2013
Rated 2.0 out of 5.0 by John222000 Lack of refrigerator and microwave
We have always assumed that Holiday Imm Express provided a micro-wave and refrigerator in each room and were surprised that we had to request them and they would be provided on a first come first served basis.
January 2, 2013
Rated 5.0 out of 5.0 by JimandPam Top notch place to stay.
My wife and i have stayed here for a total of 20 days since mid-Sept, and have enjoyed a wonderful breakfast each day, comfortable bed and room, daily newspapers, and friendly front desk service. We look foeward to our next visit.
December 14, 2012
Rated 4.0 out of 5.0 by erikita Loved everything except the lumpy pillows
The room was clean and comfortable. The staff were professional. The ONLY thing I can complain about was the horrific lumpy bumpy chunky pillows. I appreciate how they have the pillow cases embroidered with firm and soft but ugh the pillows were the worst.
November 3, 2012