Rated 4.1 out of 5 by 26
Rated 2.0 out of 5.0 by LilMomma Great service and Breakfast. Needs repairs
The customer service and breakfast was great! I even joined the Rewards club anticipating more stays. We stayed at this hotel after attending a funeral in Mammou. We only live 2 hours away but decided to relax and spend the night in town. We chose this hotel because of the indoor heated pool because my 3 year old grand daughter wanted to go swimming. As soon as we checked in we went to the pool and it was ice cold. We inquired at the front desk and was told the heater wasn't working earlier and that maintenance checked it out but maintenance was gone for the day. So we tried the jacuzzi. Same thing the heat would not come on. There were no towels in the pool area so we had to walk back to our hotel room soaking wet. The chair in the hotel room was torn and one of the three towels in our bathroom had a hole in it. What a disappointment, we should have just drove home but didn't.
August 23, 2013
Rated 5.0 out of 5.0 by CPMan Eunice
Everything was great as far as room and staff was very nice and I was upgraded to a suite upon arrival. I was able to send several faxes while I was there as I had forgotten to bring my scanner.
August 11, 2013
Rated 4.0 out of 5.0 by Tommy1208 Tops in Eunice
Another trip to Eunice and another stay at the HIE. The rooms are clean and comfortable and very relaxing. My best experience this trip was the breakfast, I stay all over the country and I must tell you most breakfast are lousy this breakfast was actually enjoyable and the staff was very attentive! Worst experience this trip was front desk staff aloof and not all too friendly (daytime front desk) the evening staff was great. All in all another great stay in Eunice.
August 2, 2013
Rated 5.0 out of 5.0 by mtmiller1988 Really love the beds and pillows!
The weekend we arrived, there was a large family gathering/bridal shower. Even though the staff was busy with this event, Shona and her team were still extremely helpful and courteous to all other guests. They aways had a smile on their face and always asked if we needed anything, whether we were leaving or returning to the room. Shona made sure our room was cleaned to our approval. We will definitely make Holiday Inn our place to stay if we return.
July 27, 2013
Rated 1.0 out of 5.0 by DeeJay77 Not what I expected for the price
This Hotel was not as nice as I expected for what I had to pay. The room was pretty small and the elevator was kinda scary. I've stayed in other HIE before but I do believe this was the least one on my list.
July 15, 2013
Rated 5.0 out of 5.0 by frenchmary1 Great Staff
Thanks for the wonderful Southern Hospitality. We were in town for a family reunion and had not been in town for a number of years. Your staff welcomed us with open arms and made us feel completely at home. Rooms clean, beds comfortable, breakfast great. Merci, merci, merci beaucoup!
June 29, 2013
Rated 5.0 out of 5.0 by dillohunter Comfortable stay
Everything was satisfactory and would recommend this property.
May 10, 2013
Rated 5.0 out of 5.0 by Jen6179 Wonderful Staff
This hotel has by far the most wonderful staff of any hotel I have stayed in. Very professinal while also being warm and welcoming to guest.
April 17, 2013
Rated 2.0 out of 5.0 by Sweetsue Poor excuse for H.I.E.
we were quoted one price but charged almost double because we were upgraded to a suite as we are Platium Elete members. The price was corrected after we checked out. Had to call customer services. The owner was there but did not come out and talk to us and straighten out our charge. There was no manager on property as they did not have one because they were getting a new one. The girl at the front counter was very nice but couldn't do anything about the charge. We did not eat there because the lady fixing the food was coughing over all the food and not trying to avoid it. Not even turning her head or covering her mouth.
April 11, 2013
Rated 1.0 out of 5.0 by CajunDancer Terrible Service
As a :Priority Rewards customer I would expect good customer service. Usually we are given a little goodie bag and friendly service....Did not even receive that! We booked a month in advance and were told ALL rooms were Non smoking. When we checked in -Nonsmoking room reeked of smoke-when I informed management they said they were unable to move me to another room. They did not do anything-did not even offer air freshener...
And the room was not as clean as we usually expect.
So much for Customer service,.....much less priority customer service! Ha!!
April 7, 2013
Rated 4.0 out of 5.0 by LSU1988 Bit noisy this time
I've stayed at this hotel a number of times before as it is the newest one in Eunice. Was put on the 2nd floor this time and there was quite a bit of noise. The doors to the rooms all seem to "slam" shut and that noise from the hallway woke me a few times. In addition, I could hear people walking around on the 3rd floor as well as the TV in the room next to mine. Apparently, their TV was on the same wall as my bed's headboard.
Will definately request a 3rd floor room for any future visit.
Was disappointed that the new-fangled-pancake maker was once again broken. #It was broken on some previous visits as well.# Wish they would go to just an old fashioned waffle maker b/c there isn't much that goes wrong with those.
The staff was really nice and helpful whenever I had a question.
April 6, 2013
Rated 5.0 out of 5.0 by TRez Friendly staff
We were in town to watch Kellogg Comm. College play against LSUE. The staff always greeted us with Hello and a smile. The front desk gal, Amber was especially friendly. The weather wasn't as warm as we had expected and she was always willing to make us coffee to warm up and gave us directions to some locations. She, despite being sick, went above and beyond. I hope that when we return next year that we stay in this hotel and that Amber will be behind the desk !!
March 8, 2013
Rated 1.0 out of 5.0 by FFFFFFF Rude Management
The management in the hotel is rude, snotty and unreachable most of the time. They don't mind going out of the way to offend the guest.
March 1, 2013
Rated 4.0 out of 5.0 by DLou17 Eunice LA
Cozy small hotel but neat and clean. Great location and close to my project.
January 26, 2013
Rated 5.0 out of 5.0 by RevDi Almost Like Home!
We stayed in Eunice because there are no lodgings in Church Point, where our daughter lives. From the moment we walked in the door we were made to feel welcome. I asked where to find yarn, and Amber picked some up for me at Walmart later that night when she was off duty. Mrs. Drew, the breakfast room attendant, delighted in taking care of us, and prepared pancakes for me every morning, and spoiling our grandsons when they were with us. The maids were sensitive to the times when were in the room, and would come back later so they wouldn't disturb us. Mrs. Judah, the manager, went out of her way to make sure everything was right with our stay. When I commented how much at home we felt, she remarked she tried her best to hire kind people. She's done a great job. As eager as I was to get home, I truly hated leaving because I felt I had made so many new friends. We will absolutely stay at the HIE in Eunice the next time we visit our daughter.
November 15, 2012
Rated 5.0 out of 5.0 by Cvargas Great Service
For some reason the room I booked end up being a smoking room, since I don't smoke was quite unconfortable to sleep there, but then this person at the fron desk, Casey, make everything possible to get me a non-smoking room when almost all the rooms at the hotel were booked.
at the end I got a very good room, quite, clean and with all high quality standards holiday inn has.
November 4, 2012
Rated 5.0 out of 5.0 by Sam12 Comfortable bed and great service
Enjoyed my stay, excellent service, rooms were clean, and beds were very comfortable. The breakfast was excellent. Enjoyed the amenities. Would stay here again .
November 3, 2012
Rated 5.0 out of 5.0 by Jenny79 Great Service
I stay at this hotel every week for work. They have the friendliest staff and the hotel is always so clean.
October 24, 2012