Rated 3.4 out of 5 by 64
Rated 4.0 out of 5.0 by Jazziejam93 Convenience and Good Price
I was in the midst of a long drive and needed a good, reliable place to stop. The Holiday Inn Express is a good constant property that allows a traveler to find a comfort night sleep. This property was average to above average, which is exactly what I wanted.
So if you are traveling and need a place for a night or two, definitely a recommend.
December 3, 2013
Rated 2.0 out of 5.0 by Tsimon Untimely Response from manager.
I was over charged for my stay and it took 9 days to rectify the issue because of a lack of response from the manager.
November 28, 2013
Rated 4.0 out of 5.0 by Jerry1730 Great value
Motel is located near interstate yet there was little noise in the room. The staff was helpful and cooperative. The breakfast of bacon or sausage, sausage gravey, biiscuits, and eggs was tasty.
November 25, 2013
Rated 1.0 out of 5.0 by RustburgVA Not the best experience
I have stayed at this hotel before and have had some problems each time. The first is that a musty mildewy smell hits you before you even go into the hotel. The smell is in all the rooms. I had problems with my lamp. First response - we don't have lamps just laying around. My wi-fi wouldn't work. Sorry, we changed the code. Didn't tell me. I wanted hot water. It was empty. When filled, came out like molasses. I bring my own coffee because theirs is so weak. No to-go boxes for my cinnamon bun. I was at the end of the hall. It took 10 minutes for the hot water to get to my room! It was all these little things that added up to a bad experience. Sorry no ice except on 3rd floor. Thanks for letting me know.
There are other hotels at this exit. I'll be staying at one of them next time.
The staff was friendly, just not real helpful.
November 20, 2013
Rated 2.0 out of 5.0 by 27jackie27 Extremely dirty
We have recently started staying in HIE's and have loved the value and accommodations. This one left us wondering if we should take our chances at any others. Bed was nice. It stops there. Looked like sweeper hadn't been ran in 30 days. Shower leaked the whole time too. Door was gapped.
November 13, 2013
Rated 2.0 out of 5.0 by OhioProud Great Stop But In Need of a REFRESH
I liked the location, liked the breakfast, but did not feel this place was up to the Holiday Inn Express standards. The bed was not the usual standard, the pillows were very skinny (marked firm but far from it). The rooms, hall and lobby are all tired and worn. The place really needs some TLC. The windows in the room were unlocked (and broke open) so a piece of plastic was in the track to block it from being opened. The carpet in the room and the halls need replaced (I do not think cleaning them would help). The staff never acknowledged we were priority club members and never even noticed when we left. I think if it was cleaned up and re furbished it might be an ideal place.
November 6, 2013
Rated 2.0 out of 5.0 by DJ1961 Not quite up to my expectations for an HI Express
The room was not quite up to my expectations in comparision to other HI Expresses I had stayed in. The room was stale, as if smokers had stayed in the room (which was supposed to be non-smoking). The wallpaper in the bathroom was obviously patched together and missing in some areas, and several of the light bulbs in the bathroom light bar were out. The breakfast was not properly attended to the next morning with many items missing, the pancake machine not turned on, no cream cheese for the bagels, etc. In fact, it was not obvious that there was a staff member attending to the breakfast area until I had completed my meal. Overall a less than average experience for the price.
November 5, 2013
Rated 1.0 out of 5.0 by Daniel12 Great staff, poor quality facility
The hotel has a nice lobby and common areas. The rooms are outdated and the walls are extremely thin. You could hear other people's conversation clearly. When I checked in the staff was very nice and welcoming. The houskeeping is very poor. My bed had what appeared to be blood stains. The staff kindly gave me another room with a discount. The second room I received was somewhat clean there was trash behind the night stands. Overall the hotel is the lowest quality Holiday Inn express I've ever been to.
November 1, 2013