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Rated 4.4 out of 5 by 329 reviewers.
Rated 5.0 out of 5.0 by Lovely happy staff very helpful and welcoming as always. We really enjoy staying at this hotel as it's always so relaxed and friendly, especially travelling on my own with two children. Always clean and breakfast is always good value. My only disappointment this time was that the bed had seen better days and was not that comfortable. Large dips in the mattress meant an uncomfortable nights sleep, even changing sides didn't help. Everything else was fantastic and I'd still stay there again. July 16, 2014
Rated 4.0 out of 5.0 by Improved since my last visit I haven't stayed at this HI Express for a few years, having stayed at other places in Exeter. I was pleasantly surprised and pleased to see the improvements that have been made. It is a very comfortable, clean and bust place to stay, close to the MetOffice. I recommend it if you are happy with a chain hotel and not looking for old-world charm. July 14, 2014
Rated 4.0 out of 5.0 by Visit to Exeter Arrived using Holiday Inn directions which were accurate. Easy check in and a very comfortable room with Air con which worked fine. Bed, room etc. all okay, internet used for a short while with no problems after creating an account. Breakfast is near the main entrance and the bar using a dedicated room for the server. At 8:30 it was a bit crowded but not too bad. Checkout swift and easy. One of the Exeter Park and Rides is opposite and took 20mins to travel into the City to avoid car parks. The drivers needs some help with his manner. Good trip all round though. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable, clean and friendly. Excellent overall stay. Would love to see some bacon, tomatos and mushrooms at breakfast...maybe also fried eggs instead of faux scrambled. July 14, 2014
Rated 4.0 out of 5.0 by Good service from the IHG chain I spend 3 nights every week at various IHG hotels throughout the year and have done so for the past two years, and therefore have a great deal of experience in the quality and expectations delivered by all hotels in this group. This was my first stay in this specific hotel and it was as good as all of the normal Holiday Inns that I live in on a week by week basis. My only downer on this specific hotel (and it really shouldn't be because there is absolutely NOTHING that they can do about it - it is not their fault - it is the fault of the architects of the building) is that there is only one lift and it really is the slowest lift I have experienced n my life. It's arrival is glacial and it traverses the floors like a sloth. It is absolutely useless and you really are better off taking the stairs, especially like last week when the place was heaving with people. Not good. But hey, you can't blame the hotel or the staff - they were all great and professional as can always be expected - but please don't use the lift - take the stairs otherwise you will miss your next birthday whilst waiting. July 12, 2014
Rated 5.0 out of 5.0 by stopover on way to Cornwall Ideal location for stopover driving to Cornwall. Check in smooth and helpful. Room was quiet, comfortable and contained everything that we needed. Soft and firm pillows a nice touch. After a very good nights sleep we were ready for breakfast and were not disappointed . Plenty of choice and constantly refilled with fresh food. No queues even though the dinning room was busy. We were able to visit family in Exeter on Friday evening and carry on our journey relaxed and refreshed. Would recommend this hotel to everyone travelling on the M5 July 11, 2014
Rated 4.0 out of 5.0 by Comfortable stay Friendly staff. Lovely to get a free newspaper in the morning. Room and bed were good. Only down side was the internet was fairly slow. July 11, 2014
Rated 5.0 out of 5.0 by Excellent value Excellent value for money especially as breakfast is included in the price. Good internet accessibility. Good food at the pub next door and really easy to get to the amenities Exeter has to offer. Overall great place for a short break - definitely recommend! July 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Cleanliness and convenient of location and availability to have breaakfast July 6, 2014
Rated 5.0 out of 5.0 by Good provision for disabled guests Large room provided for disabled guests to enter and move around in. Room was located on the first floor but this was easy to access in the lift. Quite a small lift but enough room for wheelchair and carer. Staff very helpful and understanding. Hotel possibly needs to improve the signs which show where the location of the entrance to the car park from the road is. July 6, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff. On arrival we were seen to straight away. The reception staff were friendly and helpful, giving local knowledge for our on-ward journey the next day. The room was clean and well maintained with up-to-date TV etc. I personally do not like air-conditioning, mostly because of the noise but the controls were easy to navigate so we were able to turn this off inside the room. The shower was quite powerful in the morning and the bathroom was a good size. The breakfast was a bit disappointing but at least there was fresh fruit on offer, and people could help themselves to what they wanted. July 5, 2014
Rated 5.0 out of 5.0 by Another excellent stay at a Holiday Inn Express This is the second time I've stayed at a HIE and I wasn't disappointed with anything. I've given it 5* for everything because I couldn't find fault. Since my first stay at a HIE I always choose them now over others because they are excellent and I get a good night's sleep too.I thoroughly recommend them! July 3, 2014
Rated 3.0 out of 5.0 by Good Hotel, just the other guests! After a couple of disappointing visits to a competitor who promise a good sleep we got back to our preferred HIE. Good hotel, 5 mins from Exeter centre and 2 mins from A30/M56 so good access. Room was good and we were comfortable there. Breakfast was better than average compared to other HIEs so all good there. I suggest if you go you insist on one of the back rooms away from the car park to avoid our experience (below). Big problem! The hotel was infested with dozens of young men in town on the beer. They came back and started arguing and singing outside in the car park until 3-4am. They then brought it into the hotel and their rooms. Staff couldn't cope with the situation despite their best efforts and although unhappy with the guests I wouldn't have been able to do any better in this situation. The bit that did upset me was on checkout no-one offered an apology and when I mentioned the disturbances they just looked blankly at me! A one - off situation I know but it didn't leave me as a happy bunny.... July 3, 2014
Rated 5.0 out of 5.0 by Great Stay Great service, friendly staff and very comfortable beds July 2, 2014
Rated 5.0 out of 5.0 clean,very helpful,a pleasure to stay at. a great stay,ive stayed hear many times always,the same perfect friendly staff,will stay many more tme in the coming months. July 2, 2014
Rated 5.0 out of 5.0 by Efficient Service As a widow I wanted a mini-break where I could lose myself and not draw attention to the fact I was holidaying on my own. However one also has the back-up of friendly and efficient staff if help is required. I did find that there are not enough smaller tables in the restaurant July 2, 2014
Rated 5.0 out of 5.0 by Short stay Very clean and comfortable, staff were great throughout, very helpful. We have stayed before and will stay again. June 27, 2014
Rated 5.0 out of 5.0 by Exeter special We found this hotel very clean and presentable. We found the staff very polite and helpful. Had a very relaxing stay even our dog who we brought with us on our trip, was relaxed and happy. Thank you Exeter Holiday Inn for making our trip to Devon an extra special one. June 26, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Holiday Inn Express never disappoints, it has a stamp of quality and comfort. One knows what to expect wherever one books into a hotel of this brand. Efficient staff, clean and well equipped rooms mindful of the space and the guests. The beds were comfortable. Breakfast was served until 11am and booking out was 12 midday, which allowed for a relaxed start during our holiday. The only fault is that the room was stuffy, despite the air conditioning, as the windows only open a very little. June 26, 2014
Rated 1.0 out of 5.0 by Not our best stay We have stayed at this Express on a number of occasions, no probs, but this time you let yourselves down. We were unable to use the disabled parking bays because they were full of equipment and lorrys etc etc in connection with a charity cycle ride staying overnight at the hotel. We had been allocated room 55 and at 5.00am were woken up by the participents immediatley outside our bedroom window, packing up the lorrys etc ready for the next leg of their ride. To rub salt in a rotten night, when we turned back the duvet in the morning the bottom sheet was heavily stained.This was pointed out to the domestic who was cleaning the next room. I am disabled in respect of breathing problems and require oxygen 24/7.I am sure this was a one off experience and trust that a little bit of thought is given to the residents of the ground floor rooms should you host future similar events and please check your bedding for any leftovers. June 24, 2014
Rated 5.0 out of 5.0 by Comfortable stay Stayed for 2 nights on business 18-19 June departed 20 June Nice confortable hotel close to M5. Hotel was walking distance to my meetings. Reception staff were very friendly. Ate at the Barn Owl and food was quick and tasty with friendly helpful staff there too. June 23, 2014
Rated 5.0 out of 5.0 by Service We were very pleased with the service received by all members of staff who were helpful at all times. We will certainly be back again. June 23, 2014
Rated 4.0 out of 5.0 by Sehr guter Service für den Zweck meiner Reise war das Hotel sehr gut geeignet. June 23, 2014
Rated 5.0 out of 5.0 by Great staff, good service, friendly and helpful A really nice hotel with great staff who were happy to help with my inquiries and also my luggage. Rooms were modern and very clean. Reasonable bed with nice clean linen. Great bathroom with large shower and good size bath towels. Requested a quiet room which really was quiet in spite of the amount of traffic in the area. The location was convenient for my needs but not if you are looking to look for a restaurant /shops in close proximity. A little pricey but that comes with the season of the year. (June) June 23, 2014
Rated 5.0 out of 5.0 Convenient location and excellent staff service We've often stayed in Holiday Inn Express hotels as well as with other budget chains. We like to book the double rooms with a sofa bed when we can to get more space and somewhere comfortable to sit apart from the bed. The experience in different places can vary, but here at Exeter nearly everything went perfectly and it was a great place to spend three nights. The room was fine, quiet as we had asked for. The mattress was slightly uncomfortable, dipped in the middle rather (Room 252), although we did sleep OK. The breakfast buffet is free, there's a hot and cold choice, but not anything to write home about, and the servery area was often crowded as people came and went with no trays and little counter space, but the staff were extremely efficient about topping it up, and I noticed that at busy times staff from reception came over to help their colleagues too, which was good to see. We'd certainly stay there again. June 20, 2014
Rated 5.0 out of 5.0 by we would stay at this hotel again we would recommend holiday inn to our friends, it was a stop over from south yorkshire to cornwall and it broke the journey and give us a rest very relaxed after a good nights rest June 19, 2014
Rated 5.0 out of 5.0 by First class service We experienced a very pleasant stay at this Holiday Inn. and would not hesitate to use this facility again when next in the area. June 19, 2014
Rated 5.0 out of 5.0 by Overall No complaints staff efficient parking ample food acceptable dining area clean. June 19, 2014
Rated 5.0 out of 5.0 by Wonderful experience Staff are very happy and helpful. Lovely clean hotel June 18, 2014
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