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Rated 4.4 out of 5 by 389 reviewers.
Rated 5.0 out of 5.0 by Exeter The welcome was outstanding. This is an excellent hotel which provided a good place to break a long journey. The only weakness is the standard of the food provided at breakfast. June 17, 2014
Rated 5.0 out of 5.0 by Always everything to our liking They remember who are and whatever time you arrive nothing is to much trouble June 17, 2014
Rated 5.0 out of 5.0 by GREAT VALUE AND LOCATION We were visiting Exeter for the University open day and chose to stay here as it seemed to be good value and well located ( next to the Park and Ride ) . We were not disappointed - the room was spotless, with a comfortable bed and a choice of pillows. The staff were very helpful allowing us to leave our car on site when we went in to the University using the park and ride. Overall extremely good value for money and a very pleasant experience. June 17, 2014
Rated 2.0 out of 5.0 by Friendly staff. Dreadful nights sleep. Staff were very friendly, professional and helpful. Room was basic but very clean. Dreadful nights sleep. "Soft" pillow was like a brick. Sleep was virtually impossible. June 16, 2014
Rated 5.0 out of 5.0 by Always clean and comfortable The only adverse comment is the quality of the shower gel which does not give a very good lather - almost as if it has been 'watered down'. Otherwise the overnight stay was as comfortable and relaxing as on many previous occasions. June 12, 2014
Rated 5.0 out of 5.0 by Everything Perfect. I was pleasantly surprised when I arrived at this Hotel. It was modern,clean and the staff were smiling and friendly from the moment I arrived. The room was excellent with air conditioning and flat screen TV. My stay was relaxed and stress free. I would thoroughly recommend this hotel. It delivered everything it promised. June 12, 2014
Rated 5.0 out of 5.0 by friendly and helpful staff The hotel staff were very helpful in helping us to find the directions for the venue that our daughter was competing at in a trampoline competition for the regional finals which she came first in her group. It was guite late when we arrived but they were able to give us the directions. The breakfast was good and set us up for a busy and long day. The competition will be a yearly event so we will most definitely be using your hotel again next year. June 11, 2014
Rated 4.0 out of 5.0 by fine for a value stay hotel was clean, convenient, comfortable breakfast very busy and a bit low on choices at times but apart from that staff were very helpful and room was good June 11, 2014
Rated 5.0 out of 5.0 by Warm welcome Having spent most of the day in traffic jams on the M6 and northern M5, it was a joy to arrive at the Exeter Holiday Inn Express. The reception staff were friendly, professional and good humoured and our room was clean, quiet and comfortable. All the public spaces felt clean, fresh and cared for and the staff member who was clearing tables and restocking the breakfast buffet was smiling and friendly. In short, if you are looking for overnight accommodation in Exeter, the Holiday Inn Express is a bargain but the greatest asset it has, beyond the easy to find location and excellent value, is the staff. June 11, 2014
Rated 5.0 out of 5.0 by Great service, able to relax Maintained the usual high standard of Holiday Inn Express hotels. Clean rooms with the necessary equipment. Fresh satisfying food for breakfast with plenty of variety. June 7, 2014
Rated 5.0 out of 5.0 by Brilliant Service Made to feel welcome when booking in., The restaurant area was very well stocked with items at breakfast, the tables were very clean and the lady looking after the facility was tireless, rushing around all the time to make sure the guests were looked after- and with a smile! June 6, 2014
Rated 3.0 out of 5.0 by minor irritation some guests were very noisy returning to their room about 2am outside (again due to guests) there was rubbish strewn rather than put in bin. Some of it was still there next day - pity let the place down. June 5, 2014
Rated 5.0 out of 5.0 by holiday inn express great hotel, great staff and nice and clea. had an issue with air con but staff were great, wanted to move me but i stayed in my room. they did get a fan for me. would defo stay here agin. thanks for a great 2 nights stay June 5, 2014
Rated 5.0 out of 5.0 by Great night value for money Only stayed one night but we were very comfortable, the room was spotless and the breakfast was very welcome will stay again. June 4, 2014
Rated 5.0 out of 5.0 by Lovely staff and hotel All what I expected from this hotel. Will always use this property when staying in Devon. June 3, 2014
Rated 5.0 out of 5.0 by Stay in May Always meet a high standard - very seldom disappoints June 2, 2014
Rated 1.0 out of 5.0 by rooms small mattress had it Rooms small with sofa bed up for daughter you couldnt swing a cat mattress was disgusting you both rolled into middle of the double bed internet connection was a joke was told on leaving that they have a code they can use for internet June 2, 2014
Rated 4.0 out of 5.0 by Convenient Given the location (i.e., on the edge of a commercial business park), the hotel is totally convenient for accessing nearby offices, and caters for the overnighting businessman. Lack of dining options available, although there is a good pub across from the entrance offering good quality food. Rooms are clean and resonably confortable, with free wi-fi, which is a good job, as there is very little to do nearby of an evening. Buffet breakfast is fairly good, offering cereals, toast, pastries, yoghurts and cooked options, although there seemed to be fewer options on this last visit than on previous occasions. June 2, 2014
Rated 5.0 out of 5.0 comfortable and great staff Lovely hotel, with excellent front desk staff when we arrived. Very helpful and welcoming. Room very comfortable and clean to Will be using this hotel again! June 1, 2014
Rated 5.0 out of 5.0 by Excellent Stay The room was very comfortable with everything you need. The decor was very clean and up-to-date and had a beautiful bathroom. The buffet breakfast had more than enough to choose from. The staff were extremely polite and professional on our arrival and also when we booked out. I was very pleased with our stay and will certainly stay there again on our way down to Cornwall for our holidays. On arriving in Cornwall I realised that I had left some hair products in the bathroom, I rang the Ho!iday Inn whereby a very helpful receptionist called Laura said she would make enquiries and ring me back within the hour to let me know if they had my items. As she said, Laura rang me back within the hour to say they had the items and I could collect them on our return journey, which I did yesterday. I was delighted with her professionalism and couldn't thank enough. June 1, 2014
Rated 5.0 out of 5.0 by Close to perfection Excellent stay. Rooms are very practical, clean and the beds are comfy, and bath towels are a good size. Concerned that it would be too busy being a Bank Holiday (after our experience at Easter) but no problem at all. Easter problem was due to an early fire alarm which meant everyone went to breakfast at the same time and the service could not cope. This time went well and pleased to be asked if we were happy with this visit. Would recommend. Minor points to get to perfection: 1. Better lighting for the mirrors for the ladies (for make-up) 2. No suitable electrical points (in twin bed room) for using GHDs ie near a mirror 3. Hairdryer near a mirror (good) but nowhere to sit (or is it just twin rooms?) Otherwise, love the hotel. May 30, 2014
Rated 5.0 out of 5.0 by Comfortable bed, nice clean staffroom, friendly Nice clean modern hotel, great customer service. Good breakfast, eat as much as you like . Plenty of free parking. Great place to stay and explore Devon May 29, 2014
Rated 3.0 out of 5.0 by Good location Check-in was fine, and everything in the room worked! It was a bit of a squeeze with the sofa bed in use, but we managed. Breakfast was rather crazy, with items running out left, right and centre, but it was Bank Holiday weekend and the place was packed. Little niggly things, like the sugar not being replenished in our room, but overall it was fine - just very busy. Staff were polite and as helpful as they could be, given that they were pretty stretched. May 29, 2014
Rated 4.0 out of 5.0 by Devon show stay Very easy to find just of the M5 at junction 29 but far enough away that you can not hear the road noise at night. on arrival very easy booking in and finding the room which was clean and tidy on first impression found papers between the wall and the bed later. bathroom was clean but no shelf every thing has to go on the shelf around the sink. Staff very helpful at all times . Breakfast was fine. As the purpose of our stay was to visit the Devon County Show on Saturday 24th May which was canceled because of the state of the car parking at the show ground. we found this location to be very good for exploring the area around Exeter and found lots to do for the day May 28, 2014
Rated 5.0 out of 5.0 by Confortable accomodation with friendly staff Great place to stay - clean and comfortable with friendly staff. Free breakfast a nice bonus - would have been nice to have more vegan friendly choices such as soya milk and herbal tea bags in the rooms would have been great but can't fault it otherwise. Convenient location and easy to find. May 27, 2014
Rated 2.0 out of 5.0 by Surprisingly very dissapointed To put this into perspective, I have always used Holiday Inn Express, socially and more frequently with business for the past 3 years around the south east and west of the country. Service has always been excellent in every way. We visited this site with family on a half way stop overnight to St Ives from the East. It was the breakfast the following morning - it was horrific and the staff were so rude. However, the staff on reception the evening before were lovely and so welcome - I think we were in shock at the transformation. Every plate was filthy and hadn't been washed, the table was sticky, the cups also dirty and the offering of food was so bad. The scrambled egg had hair in and crumbs! I've stayed in many Holiday Inns and the breakfast has always been great. Apologies on the whinge here but even now I can't believe how bad it was - such a shame when normally such a great place to return to. May 21, 2014
Rated 3.0 out of 5.0 by Ideal location, poor breakfast I go to this hotel regularly. Some rooms need refreshing, but usually the beds are very good and most of them are quiet. However, there is no dinner provision and breakfast options are appalling - I once waited 15 minutes to get a croissant as the tray was empty, and there is very limited choice… not to mention the overly sweet juices that taste like chemicals and the dirty tables. The personnel is pleasant and helpful, but this ageing hotel is being let down by its food provision. May 18, 2014
Rated 5.0 out of 5.0 by Just so easy. A pleasant hotel with friendly staff. Ideally situated just off the M5 with plenty of parking on site. The hotel itself was clean and comfortable and breakfast was more than adequate. The park and ride into Exeter is right over the road and a cheap way to visit the city centre. The Barn Owl pub next door was also very reasonable for an evening meal. We stayed for two nights over the Ten Tors weekend and would definitely stay here again. May 16, 2014
Rated 5.0 out of 5.0 by New early breakfast times We have stayed here before. Always really nice, with excellent pub/restaurant next door. With early flights we have had picnic breakfasts arranged for us before, but now they are catering for the early flights. Many thanks to the very welcoming staff. Excellent position for the park and ride into the city centre too. May 10, 2014
Rated 4.0 out of 5.0 by Convenient, friendly and good value for money BUT... the quality of the breakfast needs to be sorted out. It's a failing of all of the Holiday Inn Express hotels that the quality of food is lower than average and always an issue when there are a lots of guests. Otherwise the hotel is great. Really convenient for visiting Exeter (Park & Ride across the road) and a good Pub/Restaurant across the car park. May 8, 2014
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