Rated 4.4 out of 5 by 155
Rated 3.0 out of 5.0 by bkharvey Average
The staff was great, I unfortunately forgot the name of the young lady that was working the front desk during our stay, but she was very friendly and professional she made a fantastic first impression for the hotel.
The maids and the rest of the staff were also friendly and overall the hotel seemed very clean.
The room itself was fine, the bed and pillows were comfy and the room was a decent size. The bathroom was small which is usually fine but there is very little counter space. Also heads up to anyone who is 6 feet (1.8 meters) tall and over. The ceiling to the shower is low. I'm only 5'8" and I was closer than I would have liked to the ceiling. Not a deal breaker by any means but I could see how it could be annoying to taller people.
The temp in the room was easily controlled, there was plenty of hot water. But everything in the bathroom had a very "lived in" feel to it. Some water spots on the ceilings, the caulking for the floor could have used refreshing, the tub was a little scratched up and a bit of rust on the tub drain.
The breakfast was pretty lackluster as well, there is very VERY little choice but i'm a sucker for the pancake maker so I survived but I really like the make-your-own-waffle station, was sad to not see one. The eggs are the same eggs you have at every hotel, fine but they just always seem off to me. The juice machine was on the fritz while we were there the apple juice tasted like soap and the orange juice was super watered down. The staff was notified but I think it was beyond their fixing capabilities at the time.
I want to re-iterate that none of these things in and of themselves is bad. We are a picky family the baby will pretty much eat anything and my wife and I can survive on whats available. Overall everything was clean and fine, I just think that the price might be a little high for just an average hotel. I know Exton isn't HUGE but there seem to be plenty of other options we just had to stay with the rest of the wedding guests.
The location of the hotel is good there is a huge mall right across the street, there is a Pour House right next door (great food/drinks) and there is another Pub/Restaurant across the street in the strip mall as well. There is a great park (where the wedding was) a 2 min drive away and if you have kids and need to kill a couple of hours this would be a great place to take them.
It is a very safe area I know this is important to a lot of people and you will feel safe here. Its hard to really hate on this place and I hope that this review doesn't seem nit -picky. Because I would recommend this place to others I just think its important to know what you are going to get for your money.
April 15, 2015
Rated 5.0 out of 5.0 by stanbr Good small-town hotel
Good experience and value. Room was adequate, although popcorn ceiling made it a bated dated. Staff was wonderfully helpful.
April 15, 2015
Rated 2.0 out of 5.0 by Dee4584 Not a happy consumer
I travel frequently with my boys for travel hockey and have stayed in Holiday Inn's before as well as competitors. This by far was one of my worst experiences that I have had in the 12 years of traveling with my boys. First, they cancelled my reservation--I arrived late and called and told them 24 hours beforehand that I was going to be late and when to expect me. I was still able to get a room for the number of days that I was going to be there (3 days), but they could not give the rate that was promised when I booked the room (first unhappy moment). The second day I was there, the housekeeper left behind her cleaning gloves on the counter in the bathroom (gross!) and just left the clean towels laying on the counter by the sink. Lastly, I was unable to change the temperature of my room because the thermostat did not work. i have left reviews before that were more positive, this time I could not and I am a Rewards Club Member !
April 8, 2015
Rated 5.0 out of 5.0 by SINBAD0511 GREAT FRONT DESK STAFF
I STAY HERE MANY TIMES, AND I HAVE TO SAY THAT THIS FRONT DESK STAFF IS THE BEST OF ANY HOLIDAYINN I HAVE EVER STAYED AT. AND I STAY AT A LOT OF HOLIDAY INNS EVERY WEEK THROUGHOUT MY TRAVELS. NO ONE, NO ONE AT ANYOF THE OTHER HOLIDAY INNS GOES ABOVE AND BEYOND AS THIS FRONT DESK STAFF DOES. AND IT IS NOT ONLY JUST ONE PERSON, BUT ALL OF THEM! GREAT JOB AND KEEP IT UP!!
April 6, 2015
Rated 5.0 out of 5.0 by KelyKelly Very clean and comfortable
I have stayed there several times now and love the place
April 1, 2015
Rated 4.0 out of 5.0 by Badge S11 Great service
Very reliable service. Comfortable and well staffed.
March 30, 2015
Rated 5.0 out of 5.0 by brittanyhr Comfortable for a good price
The hotel is in a good location. Great complimentary breakfast, comfortable rooms.
March 24, 2015
Rated 5.0 out of 5.0 by Slowride6922 great service
It always a pleasure to stay at any of the IHG hotels. They are always my 1st choice whether traveling for business or pleasure. The staff is always there to attend to all your needs. The free breakfast is always another reason, it is so good. Overall you just can't beat the IHG family of hotels. This is my home away from home.
March 21, 2015