Rated 4.4 out of 5 by 214
Rated 4.0 out of 5.0 by Ralph78 Rude Kitchen staff
Let me start by saying the front desk clerks were wonderful. I had a bad experience with the kitchen staff. I wanted some water and was trying to get the water out of the juice machine at 6:50 am (the serving hours were 7:00 -10:00 on weekends), the person running the kitchen told me that they didn't open until 7:00 am. I explained that I only wanted water and she said they opened at 7:00.
I emailed the GM of this property with no response. Doesn't bode well for "Customer Service".
Not many other choices for this area and it appears to show in the management.
August 23, 2015
Rated 5.0 out of 5.0 by akgrannie Best place in town
LOVE LOVE this place. I travel every other week and this is my home away from home. Never have to want for anything. Quality is excellent along with the pricing.
August 19, 2015
Rated 5.0 out of 5.0 by FrannieK Clean
This trip was our first to Fairbanks and we found the hotel to be convenient for sightseeing. The front desk and breakfast room employees were friendly
August 14, 2015
Rated 5.0 out of 5.0 by 907pharmtemp Pleasantly Surprised
Needed a place last minute and and went on the recommendation of a friend who was a previous guest. Was pleasantly surprised at the amenities, value for my buck, pleasant staff, and location. Without a doubt this will be my first choice for future trips to Fairbanks.
My only suggestion is to consider posting a friendly sign (or several) in the dining area kindly urging guests to "Please bus your own table."
August 12, 2015
Rated 5.0 out of 5.0 by Sally Forth Great Service
The shuttle drivers went above and beyond in making it easy for us to get to several destinations. The night clerk made a special effort to find some luggage misplaced by the airlines - and she did find it in time for us to go on to our next destination. The morning driver assisted in the exchange. Thank you all.
August 11, 2015
Rated 5.0 out of 5.0 by TLG3 Friendly Staff
I am very pleased with HIE . I wish their breakfast was a little better.
August 11, 2015
Rated 5.0 out of 5.0 by Sharon7375 Great hotel
I had a great stay at the Holiday Inn Express in Fairbanks. I was traveling for work, so it was very nice to go back to a clean, quite hotel. The customer service was great, as was the breakfast.
August 10, 2015
Rated 5.0 out of 5.0 by Penn75 Friendly Staff, Convenient Location
We stay at this Holiday Inn for the past few summers. We are greeted back by the remaining staff - which always makes us feel good. The Housekeeping staff was pleasant. The breakfast attendants, LF and Albina, greeted us by name each morning. Pete and Leonard were always helpful to us. Revie, head of housekeeping was excellent! And the front office staff were all great, and worth mentioning: Vesna, Aimee, and Johnny. They were helpful in assisting us in printing our boarding passes, and even saving us a cookie for our Saturday night dessert. Manager, John Williams, was also pleasant. We sure appreciated the shuttle service to the Airport.
Thanks to all for a most pleasant stay in Fairbanks.
August 7, 2015