Rated 4.1 out of 5 by 71
Rated 5.0 out of 5.0 by Markie12 Outstanding Service
Vada provided outstanding service at the breakfast buffet and with a smile. It was so refreshing to see a hotel employee that really enjoys her job. Thank you Vada.....
July 17, 2014
Rated 2.0 out of 5.0 Watch your back
There is an integrity issue in this hotel. Vera in the kitchen is one of the few honest people working here. The front desk cannot be trusted with easy common courtesy tasks. During check out the front desk lied to my family claiming they couldn't print a receipt but would email it. Both are a lie. They could have printed if they wanted (every hotel can) nor have they a week and a half later bothered to email the zero balance receipt. Don't trust them.
The housekeeping staff run a schedule that makes no sense. They might be cleaning the room right next to yours but then they will take off and clean another floor. No sense of coordination or even following the idea of working smarter rather than harder.
July 16, 2014
Rated 4.0 out of 5.0 by grtflfshrmn No airport shuttle service, otherwise fine.
No airport shuttle service, otherwise fine. Very helpful desk staff, somewhat helpful breakfast staff, very clean and comfortable room bed and bathroom. Could use more fruit choices at breakfast.
July 5, 2014
Rated 5.0 out of 5.0 by UVASteve Super HIE Location
Our room was very clean. Breakfast choices were the most I've ever seen in an HIE, and I've stayed in 50+ locations. Good breakfast area staff. Breakfast room is very nicely decorated. Good front desk service. Top 10% in my opinion.
The one thing that could be improved is the parking--not enough spaces up next to the hotel. We had to park out back behind the hotel both nights.
June 30, 2014
Rated 5.0 out of 5.0 by Cowboy 1 Great place to stay
outstanding customer service, friendly staff, outside lighting great, rooms neat and clean
June 29, 2014
Rated 3.0 out of 5.0 by rickeem Great service and room - but no TV
It was great - except I had no TV and no way to fix the situation
June 23, 2014
Rated 5.0 out of 5.0 by MapleLeaf Excellent Service
Excellent customer service and nice hot breakfast and nice pool.
June 19, 2014
Rated 5.0 out of 5.0 by tom1945 Staff and service
The service is always excellent, but I'm wondering why there's a staff over so much. The last several times new people are there. The service is great and everyone's friendly.
The cabinet with the refrigerator was wet and looked like it had been that way for sometime since the cabinet was warped and faded.
June 16, 2014