Rated 3.8 out of 5 by 45
Rated 1.0 out of 5.0 by SkeeterDDeet Not good
I won't stay here again. After the first night I came back to my room and my stuff was gone. I got it returned but there was no explanation. After that I took all my items with me. The next night my key didn't work. I got it reprogrammed but discovered someone else in my room. Went back down and complained and was told I'd have to check in again to a more expensive room. Complained about that and got another room at the same rate. That night I came back and my room was not made up, bedding all over. Went down and sure enough, I was somehow checked out of my room again! If you leave your things in the room they take it, if you take all your stuff with you they check you out. You can't win. I gave up trying to stay there after that. No apologies from the staff, no explanations.
November 20, 2013
Rated 5.0 out of 5.0 by Nellyboo4 Weekend Getaway
Hubby and I enjoyed our weekend stay. Was able to relax and for the first time in a long while, was stress-free! Can't wait until our next stay!
October 23, 2013
Rated 4.0 out of 5.0 by Snopro81 Another good experience at HIE
Nothing to disappoint. Enjoyed my stay at the Fairbanks location
October 21, 2013
Rated 4.0 out of 5.0 by Jim5900 Jimv5900
This time my stay was much better that the last time, Front desk people need training in Hospitality. No Recognition for IHG Rewards Club Member.
October 20, 2013
Rated 5.0 out of 5.0 by paulito Comfort & menu
This Holiday Inn Express meet all of our needs. Your rolls are my wifes favorite.
September 29, 2013
Rated 5.0 out of 5.0 by Anigee Comfortable bed and great room size.
Really enjoyed staying here. The location was really great and walking distance to shops and amenities. Room was really a great size and bed was comfortable bathroom great also, Would definitely stay again .
September 28, 2013
Rated 4.0 out of 5.0 by DerekR Fairbanks HIE
No Priority club recognition on arrival or 'gift', otherwise OK
September 16, 2013
Rated 3.0 out of 5.0 by Jim5900 Very over priced
Hotel is over priced, Breakfast doors open at 6:30 sharp but by that time the lobby is filled with guest and there is a mad rush for food. The breakfast counter is too short to servce the mad rush. tables are set up to seat 4 -6. you need more table set up for 2 when 2 people set at a table for 4 there aren't enough seats.
No Paper delivered to my room
No invoice delivered to my room the morning of my checkout
Had to wait at the front desk to checkout employee was eating the free breakfast.
Everyday during my stay I had to talk with house keeping while they were in the hall to get my room made up well after 4:00pm
September 11, 2013