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Rated 4.8 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Clean and Quiet Quick stay but the room was clean, comfortable and quiet. June 24, 2014
Rated 5.0 out of 5.0 by Consistently great service and cleanliness Staff were great offering a chaoice of rooms and inquiring if I had any safety concerns. Suggested local family could join me for the free breakfast instead of going out together. June 20, 2014
Rated 5.0 out of 5.0 by Award Winning Service I had the most mind-blowing stay at this hotel!!! The staff was great, room was clean, and the breakfast was great!!! The breakfast attendant was very friendly and made sure the food bar remained intaked. I would like to commend Ron for his hard work and dedication. He greeted every customer with a smile and knew each person by name. Regardless if it was 7am, 5pm or 3am, he was always there providing top notch service and made me feel right at home. We need more employees like Ron. He is a dedicated worker and took pride in his job! Thank you Holiday Inn Express! June 17, 2014
Rated 5.0 out of 5.0 by Staff very capable and ask about our needs One of the best Holiday Inns we have stayed in this past year. If in the area again, plan to stay... June 12, 2014
Rated 5.0 out of 5.0 by Great comfortable place to stay We were there for a lacrosse tournament. The coach had recommended so I did not check ahead of time. It worked out great, convenient and comfortable. The staff was very helpful with any little needs/questions I had. They were very quick to offer to go beyond to help out. Food was available for the most part by 5:55 am before the 6:30 start and they were as accommodating as could be with us grabbing something to go by 6:10 am. Basically, they were out of the way unless we needed something. The lobby/rooms were comfortable. Tea was available all day. Just a perfect cool port in the storm of atlanta! We had never been to Atlanta but it was a very pleasant experience. Other than missing the small sign to the hotel and passing the entrance almost twice I would recommend staying here. It is a great location with lots of stores/restaurants around. June 11, 2014
Rated 4.0 out of 5.0 by Clean, safe area Located in safe area, not far from interstate. Helpful, polite staff at front desk and at breakfast. Bed was not as comfortable as many I have slept on in hotels, but far from the worst. Would definitely recommend this Holiday Inn Express June 10, 2014
Rated 5.0 out of 5.0 by Service was wondeful Staff friendly and very helpful. Room clean and comfortable. I did not remember the names of the staff, but everything was wonderful and service excellent. We were able to check in early and that made the difference. You location is perfect and I will recommend your hotel to all my friends that will be in the area! sincerely, Titta 52 May 29, 2014
Rated 4.0 out of 5.0 by nice I always look for Holiday Inns. I trust this motel May 22, 2014
Rated 5.0 out of 5.0 by Surprisingly Good Choice I was very surprised by the comfort and service provided by this Express location. The room was extremely clean and quiet, and the breakfast offered more choices than I expected. I will definitely return. April 12, 2014
Rated 4.0 out of 5.0 by A very nice place to stay. Rooms were great, staff friendly and helpful and breakfast excellent. Our only negative is that the hall carpeting needs replacing as it was quite dirty. April 3, 2014
Rated 5.0 out of 5.0 Most Beautiful Holiday Inn I have been at What a Beautiful Hotel, Lovely waterfall right when you walk in. Very relaxing to sit in the lobby and get my work done. Excellent staff. March 31, 2014
Rated 5.0 out of 5.0 by Great stay We stayed on the way to Fl, with daughter and her three kids. The staff was very accomadating, the breakfast was great and staff wo derful. We will stay her again. Very clean. March 30, 2014
Rated 5.0 out of 5.0 by It Don't Get Any Better Than This This is the second time I have stayed at this hotel this year and this time was as enjoyable as the first. The staff is fun, friendly and caring. I typically do not sleep well on the road but not this time. Rooms are quite and comfortable. The hotel was sold out with bus loads of kids staying at the hotel. I had no idea until I came out of my room for breakfast. I will make it a point to stay here again when in the area. March 24, 2014
Rated 5.0 out of 5.0 by Excellent Our baseball team stayed here for the weekend. We really enjoyed the hotel and the staff was very helpful. I can not say enough about how wonderful the staff was. I am very picky when it comes to where I will stay. I highly recommend this hotel. March 19, 2014
Rated 5.0 out of 5.0 by Great staff. Stayed in three Holiday Inn Express Hotels in the last week, and although they were all excellent, Fairburn exceeded this. In the evening, my wife and I just wished to wind down with a pizza and a beer. Unfortunately, the area was jammed with traffic due to a horrific truck accident on I85. We were given directions, via local back streets to an excellent Pizza restaurant (OZ Pizza), but due to my inability to follow directions, had to return to the hotel twice after speaking with Ronald Gilham at the hotel. Upon returning toward the hotel while talking with Ronald, he asked if I saw the silver car approaching from our direction. After responding in the affirmative, he said that it was he, and that I should turn around and follow him. He led us directly to the restaurant, give us directions for returning and left us for a very enjoyable pizza and beer. Thanks Ronald and all of the very friendly staff at Fairburn Holiday Inn Express. Well done! Bill and Lyn March 17, 2014
Rated 5.0 out of 5.0 by Convenient to airport My wife and I have stayed at this hotel a couple of times because of its proximity to the Atlanta airport. We live about 3 hours away from the airport and when we have an early morning flight, we drive to Fairburn and stay at this hotel. It is comfortable, the staff is very friendly and we can be at the airport parking lot in 15 minutes. Nice place to stay. March 12, 2014
Rated 5.0 out of 5.0 by exceptional hotel Wonderful hotel with clean, comfortable rooms, a staff that goes out of their way to make your stay the best ever, and all in all, exceptional value for the money. I highly recommend this hotel. March 9, 2014
Rated 5.0 out of 5.0 by Great service and very accomadating Very kind staff and willing to help any way they could. February 17, 2014
Rated 5.0 out of 5.0 by Excellent Service We were a late check-in and the young man at the desk went out of his way to make sure we were comfortable. The initial room had an issue and he immediately moved us and made us feel very welcome! Thanks and we will be staying with you again. January 28, 2014
Rated 4.0 out of 5.0 by maid service Checkout is at 11am, the last couple of times while staying at the HolidayInn, I haved placed my "Do not Disturbed sign" in the keyhole of the door. However, it has been ignored on both occasions with banging on the door before or right around 9am by the maid service. It is very impolite to say the least and I think it needs to be addressed. Thanks January 27, 2014
Rated 4.0 out of 5.0 by Service The Staff were very helpful and accomadating. Breakfast bar very good. January 11, 2014
Rated 5.0 out of 5.0 by Beautiful Property and Very Friendly and Helpful Staff! My husband and I chose this location for our son and grandchildren. Ron checked me in and could not have been more helpful! We rented a 2nd room on Saturday and our grandchildren loved the pool! It was very close to fast food restaurants and a beautiful area! We could not have been more pleased with this property and location!!!! Rita January 6, 2014
Rated 5.0 out of 5.0 by Best Hotel Ever I stayed overnight with my family and I must admit this was by far the best experience I have had with a hotel in a long time. The staff was very courteous and accomodating. The cleaniness of the hotel and the room was excellent. The breakfast was very fulfilling. I will recommend this hotel to any of my family that need a nice nestled away secret or simply to get away for a night.. This is the place to be!! I want to thank everyone for the most memorable hotel experience I have had. December 18, 2013
Rated 5.0 out of 5.0 by Fantastic Staff Just spent three long weeks on business at this hotel and couldn't have been more comfortable and happy. Every staff member is professional, friendly, and makes this hotel a top property. Spent three weeks in Europe recently, and never experienced the level of service that I consistently receive here. Would never stay any where else when in Atlanta ! December 12, 2013
Rated 4.0 out of 5.0 by Excellent welcome for weary travellers We stayed here after a long flight to Atlanta. The welcome was outstanding, the beds were very comfortable and the room clean. The breakfast was adequate and the breakfast area is very light and airy. All the staff were very friendly. December 8, 2013
Rated 5.0 out of 5.0 by Excellent helpful staff We stayed over the Thanksgiving holiday and were very pleased. The front desk staff was exceptionally cheerful and helpful, even with a snafu about our payment - it wasn't the hotel's fault, but the front desk clerk worked diligently to figure out the problem (even calling the front desk manager at home for help!). Turns out, our daughter had neglected to "activate" her new card. LOL! Everything about our room was fine, although the compressor on the heating/cooling unit was VERY LOUD when it kicked in. We were in room 418 & I think someone needs to check it out. Otherwise, the room was clean, basic, quiet, and comfortable. The breakfast was just ok, but there was cereal, juice, yogurt, and fresh fruit. Generally, when we travel, we stay at all-suite properties that are a little higher end, but this was the closest hotel to the family. I'd stay there again and recommend it. December 2, 2013
Rated 5.0 out of 5.0 by Front Desk Front Desk Staff was extremely helpful as our car battery went dead as we arrived. The Manager pulled his car up and jumped our car off and gave us directions to an autozone for a replacement battery. November 19, 2013
Rated 5.0 out of 5.0 by Great staff, Great stay We were greeted like family. Staff went out of their way to help in any way they could. The only drawback was the food that was supposed to be hot was barely lukewarm. Too bad. October 29, 2013
Rated 5.0 out of 5.0 by Home away from home I am working on a construction project in South Atlanta and my stay at the HIE has been a very enjoyable experience. The staff is professional and friendly and as a IHG Platinum Elite card holder they acknowledge it and appreciate my patronage. October 28, 2013
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