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Rated 4.3 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by exceeded my expectation First time I stayed at this hotel. Everything was very good. The staff was very pleasant. The room was comfortable. Breakfast was good too but could use a bit changing up each day. The exercise room could use some free weights too. October 18, 2014
Rated 5.0 out of 5.0 by Oct. 3, 2014 Easy access, check-in Hostess extremely helpful and friendly. Finally a hotel/motel that locates indoor pool and exercise in an area accessible to the front desk; most importantly pool and exercise open 24 hrs. aday. Location made for no disturbence to guest, yet accessible for the guest and families seeking some additional quality time together. October 13, 2014
Rated 5.0 out of 5.0 by Convenient and good value This hotel is modern and convenient when staying in the Indianapolis airport area. Staff is attentive, rooms are clean and comfortable. October 12, 2014
Rated 5.0 out of 5.0 by Great stay! Ease of booking, attentive staff, excellent room, speed of check-out all made for a completely enjoyable stay. I will return. October 7, 2014
Rated 4.0 out of 5.0 Comfortable Everything was typical Holiday Inn Express. Location was ideal, being only 5 min. from both my business commitments. Only issue was one day when maid apparently got distracted after removing the used towels and never finished straightening the room. Housekeeping was fine all the other days. Breakfast spread was standard for HIE and food was all fresh. October 7, 2014
Rated 5.0 out of 5.0 by Late arrival and early departure Travel can get hectic and late arrivals are no rarity. Arriving around midnight, I experienced the most friendly front desk team member at check-in...Very helpful and just a great experience after a long travel day. That service continued in the morning with morning front desk team member. Ordinarily, I simply rely on rapid check-out but forgetting a razor and shaving cream required a trip to the front desk. Service with a smile as if it were being provided by an old friend. Breakfast area was clean, organized and high quality. I would recommend this location to anyone and I plan on visiting again when business brings me back to Cincinnati and Fairfield. Thank you! B.R. from TX October 7, 2014
Rated 4.0 out of 5.0 by Good Place This is a clean, friendly and over good place to stay while traveling for business or any other reason. October 6, 2014
Rated 5.0 out of 5.0 by great staff The staff was incredible. They went well beyond the normal service and went out of their way to help from the front desk to employees we met in the hallways. I have a sleep disorder but I have to say the beds and pillows made it hard not to fall asleep comfortably. The only problem I had was with the air conditioner. It was hard to get and hold the right temperature but I'm picky when it comes to room temperature and it would not keep me from staying here again. September 30, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay for a quick visit Although my time in the Cincinnati area was short, the Holiday Inn staff was very attentive, and rooms were excellent. September 28, 2014
Rated 3.0 out of 5.0 by Non-smoking room smelled of smoke Mixture of smoking rooms and non-smoking rooms on the same floor made non-smoking rooms and entire hallway very unpleasant. Had to place a towel on the floor at the door to keep smoke smell out of guest room. September 24, 2014
Rated 5.0 out of 5.0 Business trip with Husband My husband had a school to attend for business so I was left at hotel. Wonderful staff, nice and polite and helpful. Rooms were old but CLEAN! Main area was clean and comfortable. Would stay again. September 23, 2014
Rated 5.0 out of 5.0 by Excellent place to stay for comfort and convience I would recommend this Holiday Inn Express to anyone whether it be business or personal. Clean facilities with professional staff that are polite and attentive. The rooms are clean and the beds are very comfortable. The television has a good selection and the air conditioner work great compared to some of the other chains I've tried. September 18, 2014
Rated 5.0 out of 5.0 by noise outside of room The only thing I had a concern with was the rudiness of some other guest in the middle of the night being loud in the hallway September 9, 2014
Rated 5.0 out of 5.0 by clean, comfortabe rooms and beds My stay at Fairfield Holiday Inn Expess was very relaxing and comfortable. They have a great work out room and swim area. The staff is very courtious and knowledgable about the area and had good recomendations for getting a quick meal. September 2, 2014
Rated 4.0 out of 5.0 by Breakfast Hours I work early. During the week the hours do not start until I have and hour or two in. On the week end 0700 is still too late to stat breakfast. August 26, 2014
Rated 4.0 out of 5.0 by friendly staff the hotel staff were friendly and attentive to us when we checked in. we came to the area at the last minute without plans. the hotel was priced right for the night. they gave us the military discount. the food in the breakfast area was good, I just don't like hotel breakfasts. My issue with the room was that the bathtub was full of someone elses hair. I did not complain because it was late, and I didn't feel like moving rooms. August 23, 2014
Rated 3.0 out of 5.0 by Ok, but............. Nice hotel, pool area good, breakfast was good, but our room had a very bad musty smell to it! We tried to cool it down and one of the employees gave us a can of Fabreeze but it didn't help. We stayed 3 days and 2 nights, each time we returned to the room it still had a strong musty smell. August 22, 2014
Rated 5.0 out of 5.0 by Friendly, helpful, efficient Great breakfast, very clean premises, easy to get to, very friendly, dedicated staff. August 22, 2014
Rated 5.0 out of 5.0 by Nice Hotel Room was nice, gym could use more exercise equipments, but the Cookies they put out is to die for!!! August 21, 2014
Rated 5.0 out of 5.0 by Overall great hotel, quick resolution to any problems While staying at this hotel, I had a few problems (one of which was my own, I locked my keys in my room) but the staff quickly reacted to each one with a level of personal attention that is very uncommon. If I'm ever back in the area I'll be staying here again. The only mark I have against the hotel is that the exercise equipment is in poor condition and needs to be updated. August 20, 2014
Rated 3.0 out of 5.0 by Smoking?!?!?!?!?! I’d like to begin by saying I don’t mind people smoking. I have stayed here before, (business) and it is a great hotel. This time it was a late notice trip, rooms were short. So when they told me it would be two queens smoking I really wasn't paying attention. When I checked in and walked into my room it about knocked me off my feet. I actually gagged. The stench was awful. Holiday Inn still has smoking rooms.....really. I don't mind the smokers hanging around the door smoking, but to trash the room, unbelievable. Complained to the staff and there were no other rooms. They put an air purifier in for a day.....didn't begin to improve the air quality. I sincerely believe sleeping in the rental car would have been an improvement. SO A TIP TO FELLOW BUSINESS TRAVELERS....DON'T ACCEPT A SMOKING ROOM, YOU'LL BE SORRY. I guess we're spoiled because these room don't exist at most good hotels. Once again, I don't mind people smoking, more power to them, I just don't want to sleep in their ash tray. August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel I stayed at this hotel during a move from our home in Ohio, to a new home in Arizona. We were exhausted after packing and loading our household goods. The room was clean, when we asked for extra towels the staff did not hesitate, and we did not have to beg for an ample supply. It was very quiet in the rooms, you could not hear any noises from other rooms, including running showers, or toilets flushing. The hot breakfast was really good, there was plenty of food choices, and the hot items were fresh and hot. I would stay at this hotel again, and would recommend to others. I have always found the Holiday Inn brand, a good value, and can count on the rooms being clean well taken care of. August 16, 2014
Rated 5.0 out of 5.0 by Excellent stay My room was very clean and comfortable. Breakfast was excellent. August 14, 2014
Rated 4.0 out of 5.0 by Nice stay The stay was good. Training new employees & messed up on the credit card, but had it fixed by the end of my 3 day stay. May want to consider carpet deodorizer occasionally. Not bad, just a comment. August 10, 2014
Rated 5.0 out of 5.0 by Guest room was very comfortable and quiet. Hotel staff was kind and professional and made me feel very welcome. Room was quiet, clean and comfortable. I enjoyed the breakfast bar. There was plenty of fresh fruit. A waffle maker would be a great addition to the breakfast. August 9, 2014
Rated 4.0 out of 5.0 by Where's the Entrance??? Bathroom Not Well Ventilated, Hotel Entrance very poorly marked, hotel was just fine once we found the entrance. August 9, 2014
Rated 5.0 out of 5.0 by Best place to stay I love staying here ! The staff is always warm and friendly ! Anything you need or ask , they are right there to take care of it for you with a smile ! August 5, 2014
Rated 4.0 out of 5.0 by Great location! The location of this hotel was excellent. Even though there was good signage on roads leading to hotel, I drove past the hotel because the sign outside hotel was too small. Good food choices for breakfast. Food service staff cared about quality and appearance of food and presentation. Need more easily accessible outlets in rooms.... laptop/cell phone. Disappointed to find room should have been vacuumed better.... crumbs and peanut found on floor under bed ruffle. Internet was down for 2 days which I was informed on arrival.... business center internet was working though. Staff helpful in providing forgotten hygiene items. Afternoon cookies and all-day coffee availability is a great treat! I will continue to find Holiday Inn Express hotels for travel. August 3, 2014
Rated 3.0 out of 5.0 by Okay hotel The hotel would be okay for a short visit but not an extended one like we were on. Rooms a bit musty (need new carpets) and better room darkening shades July 30, 2014
Rated 5.0 out of 5.0 by Fairfield Holdiay Express Great Indoor pool for the kids. Nice quiet location. Friendly staff. July 29, 2014
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