Rated 4.2 out of 5 by 47
Rated 3.0 out of 5.0 by levi66 Bed comfort
We had a 2 queen bedroom and the complaint we both had was the mattress really needed to be replaced! Bed comfort is the most important thing a hotel can do for a guest, since most of a stay is sleeping.
We did not complain at the desk, because we did not know what they could have done to resolve it that late in the day.
February 20, 2013
Rated 3.0 out of 5.0 by lethlss Business Trio
The bed was not comfortable and the room smelled like smoke even though it was a non-smoking room
January 18, 2013
Rated 5.0 out of 5.0 by 57mike Great Stay
The staff & facility were Great. Very comfortable & clean room, Staff was very caring, from check-in to breakfast to check-out. I will be sure to be back when in the area again. Thanks Mike
January 6, 2013
Rated 5.0 out of 5.0 by Parker12 Most Pleasant Stay
We were in Cinci for a funeral and while we were out the staff looked in on Parker our small Pomeranian. The weather was cold and blustery so they retrieved Parker from his doggie play pen in our room, put his sweater on, and took him for a walk which was totally unexpected. "What kindness!!!" The staff at the HIE in Fairfield, Ohio are far above average. They are extremely kind and attentive. Hospitality is not common place in today's world but, Matthew, Alison and Jamie have an abundance of it. Their willingness to serve and attention to detail is exemplary. They made our stay a memorable one and we will not forget them. Parker and his parents want to thank you so much for your kindness.
See you again when in Cinci
January 3, 2013
Rated 5.0 out of 5.0 by jgh59 The most compassionate staff I've ever encountered
My family gathered in Fairfield over the Christmas period to mourn the passing of a very dear loved one. There isn't a single adjective that can describe how wonderful the staff was to my entire family during our stay....
The staff was very attentive to our needs, and was always immediately available to support some of the unique requests we had while we stayed in Fairfield. On one particular night Paula, a member of the staff, set up snacks, soft drinks, coffee and holiday cookies in the conference room so that our family could come together in a private location that would support us --- and she did this using her own resources...wouldn't take a single dime from us, either.
Additionally, the staff took particular care of my parents, who are older and disabled, by ensuring that their car was free of frost and snow before so that my Dad wouldn't risk hurting himself when the snowy weather came...
My entire family is grateful to the Fairfield Holiday Inn Express team and you'll always have a loyal customer anytime I'm in the greater Cincinnati area....thank you very much on behalf of all of us!!!!!!
January 3, 2013
Rated 4.0 out of 5.0 by bobz nice place
Stayed there several times in order to visit with my mother who is very ill. Enjoyed my time there each time.
January 2, 2013
Rated 5.0 out of 5.0 by greg123 Confortable clean room and aminities
We enjoyed the 24 hour pool and fitness room along with the hot breakfest.
December 5, 2012
Rated 2.0 out of 5.0 by guest65 Just a guest
The check in was a pleasant experience but after that it, was all down hill from there.
-No hot water in the morning at 6:30 AM
-Not all breakfast foods were out (eggs?) at 7:15 AM
-Room fridige made a clanking sound. I was startled several times during the night.
November 19, 2012
Rated 4.0 out of 5.0 by RCS9494 Typical room for your dollar
The one thing I found that irritated me each time I stayed is the outlets in the rooms. The outlets need to be changed out. The plug slips out or doesn't make contact for your gear to stay powered up. This happened in more than one room. I had to tape the cord in such a way so it kept the electricity flowing.
The cleaning staff really needs to go above & beyond normal 15min cleaning to make a better impression. There is collected dust all over, the extra pillows are so old they smell, & the coffee machine needs to cleaned & rinsed. Dust & debris in all corners & baseboards in the rooms.
The AC/heater units rattle & make noise when they kick on.
October 22, 2012