Rated 4.3 out of 5 by 84
Rated 4.0 out of 5.0 by IllinoisJohn Good Customer Service
I stayed here for a night while in the area for a volleyball tournament. While I did not sleep as well as I would have liked, I think that part of that was I was hyped up about our volleyball tournament on the following day. However, the bed was a little low to the ground and not as soft as I would have liked. I had a slightly sore back when I awoke. The room itself was quiet and dark for sleeping.
The customer service I experienced was excellent starting at check-in which was very efficient. They had obviously read the notes I had put on the reservation since the check-in clerk went over each of the points to ensure me they were taken care of ahead of time. I had also requested a quiet room location and was given a room on the top floor at the end of the hall. The really excellent service came on the second day when my volleyball tournament ended earlier than expected and I requested to cancel the second day of my stay even though it was early afternoon. This request was greeted cheerfully and after ensuring that some fo the cleaning staff were still available, I was able to cancel my second day's reservation without paying.
The hotel itself is conveniently 2 miles off of I-275. It is sandwiched between two low budget motels. There are a number of restaturants within walking distance of the hotel and many more within a short drive. In fact if you show your room key at the Spinning Fork restaurant across the (busy# street from the hotel they will give you a percent off discount on your bill.
I had a king bed room which was large enough to have a comfy chair with foot stool for sitting down to read or watch TV. There is a desk in the room, but the outlet on the lamp base on top of the desk is facing forward #not upward) and hence only the simplest of plugs will fit into the outlet. Therefore I had to crawl under the desk to plug in my computer and wireless device.
The room and bathroom were very clean. The lighting in the bathroom was excellent. There was a small refrigerator and microwave in the room.
April 26, 2013
Rated 3.0 out of 5.0 by Emily1234 Room next to the stairs
Our room backed up to the stairs and there were people running up and down throughout the night! So noisy!
April 25, 2013
Rated 5.0 out of 5.0 by RAnn2013 Very accommodating for a large group!
The staff was excellent in accommodating a block of rooms for a wedding held in the area. Our King Suite was very comfortable and clean. The breakfast was nice as well. The 24 hour pool is a nice feature and many of our group used this but it does add some additional noise in hallway, etc.
April 24, 2013
Rated 1.0 out of 5.0 by JayCB Beware - Smoky rooms and hallways, dated everything else
I thought a non-smoking room would mean that the room wouldn't smell like smoke. Boy was I wrong. At this hotel, smoking rooms and non-smoking rooms split up the hallway, so if your non-smoking room is close to the middle of the hallway, where the smoking rooms begin, as mine was, then your room too will smell like smoike. It seeped through our door and ventilation until it was in our room. I called the staff, and they offered to febreze my room. I declined the additional chemical treatment hoping I could open a window for fresh air. Unfortunately the windows do not open. So I called staff again, and they offered to febreze the hallway and bring up an air purifier for the hallway. I never saw the air purifier, but saw him running around the hallway trying to perfume it. Nothing worked. Unfortunately there were no other rooms available, so we were stuck. The next morning when I checked out, the staff asked me how our stay was, and I told them very smoky for a non-smoking room. The staff member acted like they were shocked but didn't offer to discount anything. I just looked at her incredulously - like she had never heard that complaint before?? Come on! Other than a smoky room, the hotel is not in the nicest part of town, sandwiched between a couple value inns where people are standing outside all night smoking. The decor is dated, and the bathroom has an outlet that when you pull out your hairdryer the outlet comes out with it. The next night we chose to stay elsewhere, and although it was 10 minutes farther away, we were sooo glad to be out of here.
April 18, 2013
Rated 5.0 out of 5.0 by BigRollo Great location
This HIE motel is located just outside the I-275 loop but is easily accessible to that highway as well as I-75 and I-71. There are a lot of restaurants nearby, ranging from the famous Cincinnati chili shops to gourmet cuisine.
Because it is off the major highway, it is quiet and relaxing. After a day sitting in meetings, I especially enjoyed relaxing in the workout room and whirlpool tub.
April 10, 2013
Rated 5.0 out of 5.0 by Kevin29 Excellent Hotel
I have been staying at this location monthly for a few years while traveling on business. The staff is very polite and always helpful. The pool, exercise room, free breakfast, and WiFi are great amenities that keep me coming back. The rooms are very clean and affordable. I would definitely recommend this location to anyone traveling in the area.
April 3, 2013
Rated 3.0 out of 5.0 by mrdude Too Much Noise
Even though my room was at the other end of the hall, I could hear motors running everytime the elevator was used. Also, loud walking noises from the room above.
February 24, 2013
Rated 3.0 out of 5.0 by levi66 Bed comfort
We had a 2 queen bedroom and the complaint we both had was the mattress really needed to be replaced! Bed comfort is the most important thing a hotel can do for a guest, since most of a stay is sleeping.
We did not complain at the desk, because we did not know what they could have done to resolve it that late in the day.
February 20, 2013
Rated 3.0 out of 5.0 by lethlss Business Trio
The bed was not comfortable and the room smelled like smoke even though it was a non-smoking room
January 18, 2013
Rated 5.0 out of 5.0 by 57mike Great Stay
The staff & facility were Great. Very comfortable & clean room, Staff was very caring, from check-in to breakfast to check-out. I will be sure to be back when in the area again. Thanks Mike
January 6, 2013
Rated 5.0 out of 5.0 by Parker12 Most Pleasant Stay
We were in Cinci for a funeral and while we were out the staff looked in on Parker our small Pomeranian. The weather was cold and blustery so they retrieved Parker from his doggie play pen in our room, put his sweater on, and took him for a walk which was totally unexpected. "What kindness!!!" The staff at the HIE in Fairfield, Ohio are far above average. They are extremely kind and attentive. Hospitality is not common place in today's world but, Matthew, Alison and Jamie have an abundance of it. Their willingness to serve and attention to detail is exemplary. They made our stay a memorable one and we will not forget them. Parker and his parents want to thank you so much for your kindness.
See you again when in Cinci
January 3, 2013
Rated 5.0 out of 5.0 by jgh59 The most compassionate staff I've ever encountered
My family gathered in Fairfield over the Christmas period to mourn the passing of a very dear loved one. There isn't a single adjective that can describe how wonderful the staff was to my entire family during our stay....
The staff was very attentive to our needs, and was always immediately available to support some of the unique requests we had while we stayed in Fairfield. On one particular night Paula, a member of the staff, set up snacks, soft drinks, coffee and holiday cookies in the conference room so that our family could come together in a private location that would support us --- and she did this using her own resources...wouldn't take a single dime from us, either.
Additionally, the staff took particular care of my parents, who are older and disabled, by ensuring that their car was free of frost and snow before so that my Dad wouldn't risk hurting himself when the snowy weather came...
My entire family is grateful to the Fairfield Holiday Inn Express team and you'll always have a loyal customer anytime I'm in the greater Cincinnati area....thank you very much on behalf of all of us!!!!!!
January 3, 2013
Rated 4.0 out of 5.0 by bobz nice place
Stayed there several times in order to visit with my mother who is very ill. Enjoyed my time there each time.
January 2, 2013
Rated 5.0 out of 5.0 by greg123 Confortable clean room and aminities
We enjoyed the 24 hour pool and fitness room along with the hot breakfest.
December 5, 2012
Rated 2.0 out of 5.0 by guest65 Just a guest
The check in was a pleasant experience but after that it, was all down hill from there.
-No hot water in the morning at 6:30 AM
-Not all breakfast foods were out (eggs?) at 7:15 AM
-Room fridige made a clanking sound. I was startled several times during the night.
November 19, 2012
Rated 4.0 out of 5.0 by RCS9494 Typical room for your dollar
The one thing I found that irritated me each time I stayed is the outlets in the rooms. The outlets need to be changed out. The plug slips out or doesn't make contact for your gear to stay powered up. This happened in more than one room. I had to tape the cord in such a way so it kept the electricity flowing.
The cleaning staff really needs to go above & beyond normal 15min cleaning to make a better impression. There is collected dust all over, the extra pillows are so old they smell, & the coffee machine needs to cleaned & rinsed. Dust & debris in all corners & baseboards in the rooms.
The AC/heater units rattle & make noise when they kick on.
October 22, 2012