Rated 4.5 out of 5 by 126
Rated 5.0 out of 5.0 by APRP12345 Nice Place-
Nice place-clean and friendly! Automatic upgrade due to our status :)
May 1, 2016
Rated 5.0 out of 5.0 by Susie-Q53 Wonderful stay
First of all Carol greeted me as I came into the building and she was more than accommodating. She was able to answer all of my questions and more. She was very friendly and happy to see me. I felt like I was coming home.
The only suggestion I have for this facility is to get some kind of shades or blinds on the windows in the breakfast area. That morning sun coming in is a killer while you are trying to sit there and eat, or read a newspaper, or check your computer. It gets too warm after a while too.
April 28, 2016
Rated 5.0 out of 5.0 by JJMDaniel Pleasantly Surprised
This was a great hotel. We stayed here to get out of the bad weather we were driving in on our way to Houston from Dallas. Other brand hotels we're used to staying in had no electricity, so we stopped at this Holiday Inn Express. We were so surprised when we walked in the door because of the expensive hotel appearance. It needed some general maintenance, but overall, it was really pretty. The pool, itself, was gorgeous, and relaxing, with a rock waterfall on one side. The workout room was very nice, and the staff was extremely helpful and courteous. The room even had a Keurig machine! The one thing that I thought was a big negative was, the breakfast tasted awful. I mean, really, really awful. But, there was a restaurant that's really good within walking distance from the hotel that served a tasty breakfast.
April 23, 2016
Rated 5.0 out of 5.0 by bob211 sleep
plan to late.slept so good left early made it back to houston on time
April 8, 2016
Rated 3.0 out of 5.0 by B-Ball Grand Dad Great hotel, but terrible mattress
This is a very nice facility. The hotel is will kept and comfortable. The staff is great. Very friendly and helpful.
The queen beds and chairs in our rooms have clearly seen better days. They are worn out and in need of replacement. Certainly not what I have come to expect from any IHG hotel.
March 29, 2016
Rated 3.0 out of 5.0 by Terry 75 Terry 75
The best thing about the HIE was Sam's Rest-
aurant & BBQ was next door and a great place to eat. In the breakfast room, the little refrig that holds the milk, hard boiled eggs, et al was nearly empty. The pancake maker was very slow and only made one pancake at a time. A breakfast room attendant was not visually available until we were nearly finished eating what food was available. The attendant then showed up to restock the hot and cold items. I recommend this location because of it's proximity to an excellent restaurant.
March 18, 2016
Rated 5.0 out of 5.0 by the-bob great staff and facilities
very comfortable stay; the beds were comfortable, the staff was very congenial, the room was clean, and breakfast was good.
March 14, 2016
Rated 5.0 out of 5.0 by izzy52 Great service by the manager
Enjoyed my stay, the front desk lady was not extremely helpful or pleasant about the booking on my rewards situation, but once I spoke with a manager everything went great. He was kind, considerate and very helpful in handling my situation with professionalism.
I had problems booking 2 nights on line so I called the local hotel and spoke with Donna who said she could take care of it for me after I explained I was trying to book both nights with my rewards, but when I got there the front desk lady I do not recall her name told me I must have been mistaken that was not possible and I had misunderstood Donna??????
March 1, 2016