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Rated 3.3 out of 5 by 51 reviewers.
Rated 5.0 out of 5.0 by Excellent Staff and exceptionally clean suite. Upon arrival, we were greeted as if we were family returning home. Our suite was ready and exceptionally clean. I owned a cleaning company in the past and I know what clean means. All of the Staff were very helpful, courteous and professional. One Staff member, Tami, went above the call of duty to help our group get to an event a few miles from the hotel. Highly recommend this Holiday Inn Express in Fairhope, Alabama! February 26, 2014
Rated 5.0 out of 5.0 by Customer service that goes beyond the ordinary Our party was accommodated by the staff to include a ride to our function. They made the stay enjoyable and showed how flexible they can be. We will be back! February 26, 2014
Rated 4.0 out of 5.0 by Much improved This property is much improved since the new owner has taken over. Each time I stay they have made further improvements in the property's overall appearance and service. I am in Fairhope a average of twice a month and plan on staying at this property February 15, 2014
Rated 4.0 out of 5.0 by Nice room, lumpy pillows and noisy toilet The room was clean but the pillows seemed like they had been washed too many times and were lumpy. I wish I would have brought my own pillow. The only thing that bothered me about the room is that there was something wrong with the toilet and it ran on and off all day and night. There is no way that house keeping would not have known that there was a problem and should have reported it. Was finally able to sleep when I shut the bathroom door and turned on the fan to over ride the noise. The hotel was in a nice area and was really peaceful and quiet. February 4, 2014
Rated 5.0 out of 5.0 by Good motel Clean , quite, comfortable No complaints Highly recommended Maybe a little pricy? January 11, 2014
Rated 4.0 out of 5.0 by Very good Holiday Inn Express Clean, quiet and has very good staff. Met all our expectations! Hotels like this one are the reason HI Express is our first choice when we travel. January 5, 2014
Rated 5.0 out of 5.0 by Great Staff provided kindness and courtesy My wife and I stayed at the Holiday Inn Express in Fairhope for over a week due to illness of a family member and eventual passing away. During this extremely difficult time, the Holiday Inn Express staff, front desk, breakfast area and especially housekeeping were kind, helpful and flexible. Sometimes we were in our room during housekeeping hours, but the staff worked around our schedule to ensure we received service, clean towels and toiletries. The front desk staff were especially helpful providing us laundry soap to wash our clothes and a very spacious room with a refrigerator and microwave. These may seem like small items but during this time, having a good clean room to come back to and relax after the stress of the day was crucial. The housekeeping staff even wrote us a personal note. Thank you to the staff of the Fairhope Holiday Inn Express. You really made a difference and should be proud of your service and positive attitude. Happy Holidays! December 12, 2013
Rated 5.0 out of 5.0 by Great Hotel for the price Had accidentally booked room for wrong day and desk clerk happily made the changes. October 24, 2013
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