Rated 3.0 out of 5 by 44
Rated 5.0 out of 5.0 by thatlostdog Great Hotel for the price
Had accidentally booked room for wrong day and desk clerk happily made the changes.
October 24, 2013
Rated 4.0 out of 5.0 by mike102346 No mention of Reward Member
I had to remind clerk that I was a Reward member. They did not offer any gift at this Holiday Inn Express or The one in Crestview.
October 23, 2013
Rated 4.0 out of 5.0 by k35401 Nice big Suite
We enjoyed a wonderful mini honeymoon (real honeymoon this summer) in their large suite. The bed was comfortable, breakfast good, attention to detail cleaning very good. The staff were very welcoming and friendly. My only complaint is the smell of the hallway on the third floor. It smelled musty, like there had been a water leak that wasn't properly dealt with.
October 21, 2013
Rated 5.0 out of 5.0 by charm52 Dissappointing Stay
This Holiday Inn is not up to the normal quality of a Holiday Inn. Our room was not cleaned one day after leaving at 9:30am and returning after 5. Asked for at least clean towels and front desk said they were OUT!!! Partying going on in hall till after 12:30am and no one stopped it. Lots of guest complaining at front desk about different things and clerks didn't help or look like they knew what to do. Pool didn't look very clean-did not use. Parking was very limited. It definitely wasn't a good or relaxing stay. Will choose another hotel to stay in our next trip to anywhere.
October 17, 2013
Rated 2.0 out of 5.0 by JCCJR Average
I ended up here on a business trip. I checked in at maybe 7:30pm. Matthew was working the front desk and seemed disinterested. The first room he sent me to was not made up from the night before. Once I got to the correct room, it was just average. I asked Matthew for a wake up call and it never happened the next morning. I was less than pleased on this visit.
October 13, 2013
Rated 2.0 out of 5.0 by mimi2389 My Second Stay
This was my second time to stay at this Holiday Inn and I must say, I was disappointed. For starters, the rooms do not smell good and that was true of the first stay as well. And I've never stayed at a hotel where the cleaning service would come and knock on the door and wake you up at 8:00 to ask what you needed and to leave the towels in a bundle on the floor. Of course I said towels but I thought they would have done more than just bring towels - they didn't make up the bed, they didn't empty the trash and they only left 2 towels when our occupancy was 4. Very disspointed with the cleaning service! And this time we were in the second building that does not join the main hotel so I would advise if you plan on doing breakfast, to stay in the main building or you may have to walk outside in the rain like we had to since there is no covered walkway to the main building.
October 10, 2013
Rated 2.0 out of 5.0 by pgc2 Horrible Bed
The bed was as hard as the floor. The hallways looked dirty and dingy. I've stayed in this property in the past and felt that it has gone downhill.
September 7, 2013
Rated 5.0 out of 5.0 by grateful3 Roomy and comfortable accommodations
Great place to stay for visiting Fairhope or Gulf Shores. Spacious, comfortable, clean, attractive. We had a lovely weekend. We will stay here next time, too. We wished the breakfast lasted a little longer than 9:30, but the accommodations were terrific. We were in the second building and had a standard room with two queen beds--both quite comfortable and well made up--and we were surprised and pleased that we also had a small fridge and comfy chairs. For the price, this is a real winner!
September 5, 2013