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Rated 3.6 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by Great stop for travel This hotel is directly off I-81 so it makes it a great stopping point if you are travelling north or south. I usually stop here every time I drive to NY from SC. Its a perfect distance being about halfway from where I live. I can always expect a clean room and very friendly staff to help me out when I arrive. There is a Dominosand a Burger King next door which make it very convenient for food,as well as a gas/convient mart. The last time I stayed I noticed a Walmart about a mile from the hotel that was recently built. The rooms are always clean and very comfortable especially after driving for long hours. The morning breakfast is about what you would expect with most places but is nice to have when you want to get a quick start in the morning. The swimming pool is in good condition always if you travel in the warmer months and makes it nice to cool off after a long drive. Overall I highly recommend this hotel and I will continue to use this as my halfway stop for my travel to NY. August 12, 2014
Rated 5.0 out of 5.0 by Great stay Very easy to get to and helpful staff. I liked the lobby and it was great place to stay on my trip. August 8, 2014
Rated 5.0 out of 5.0 by owner change even though an ownership change was happening at the time of our stay,we really enjoyed it,the maintance person was pleasent in explaining why cable/internet was not up to par as other hotels August 7, 2014
Rated 2.0 out of 5.0 by Poor service Poor guest relations!! Staff was very inattentive to our needs. August 4, 2014
Rated 1.0 out of 5.0 by Completely disappointed Price was higher than internet posted rate, no cable, no internet, nothing in the vending machines. August 1, 2014
Rated 2.0 out of 5.0 by Should have kept the old management We've stayed here many times and has been great until this time. Management is certainly not their for the comfort of the guests. What manager doesn't have the common sense to take money from the petty cash and go buy sugar for the guests coffee? Really that should be 101. The air conditioners condensate line was backing up on the rug in the room. Looked down the hallway and there were wet bathing suits on the floor. There is no pancake or waffle machine, coffee pot was empty. No one at the front desk recognized our member status. Looks to me you should have kept the old staff instead of getting rid of all of them. At least they never ran out of the staples. July 31, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service The chains corporate booking system made an error in our accomodation. The staff at Martinsburg corrected the error before our arrival and made our stay a pleasant experience of excellent customer service. July 31, 2014
Rated 2.0 out of 5.0 by disappointed Not recognized as member at check in, Poor Internet speed, no network TV channels. Certainly not a typical HIE hotels experience July 28, 2014
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