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Rated 3.8 out of 5 by 85 reviewers.
Rated 4.0 out of 5.0 by On the move Moving from Charles Town, WV to Colorado. The directions on line showed the hotel in Falling Waters -it was actually the Spring Hill Exit. Then were no signs for where to turn into the hotel, I ended up back on the interstate, had to turn aound and go back x2. Once there the staff was plesant, the room was very nice. Better signage is needed. And a clear quote of what you will owe on checkout, so there are no surprises. September 26, 2014
Rated 3.0 out of 5.0 by No hot/warm water. Great breakfast. Clean room and bath. We were not told upon check in that our room did not have hot water. We had to find out for ourselves when we tried to clean up that night. I called the front desk and was told they were working on it. Still no hot water in the morning. Informed the front desk and was told the same as the previous night.. It would have been nice to know when we checked in. I know these things happen, but no one at this HI Express seemed to be expecially concerned. Breakfast was very good. Non smoking Room and bath very clean. Quiet night. This HI Express didn't offer any refund or points, but IHG Corp. offfice did by awarding points to my Club Membership. That was acceptable. September 24, 2014
Rated 4.0 out of 5.0 by Hot Shower Would Have Been Nice This establishment is relatively new hence the entire experience to include the staff was very good. I would recommend it to others. The only reason for giving a 3 for "able to rep" is solely because we had no had t water from September 21 thru 22. FYI.. USED THE IN ROOM COFFEE MACHINE TO WARM SUFFICIENT WATER SO THAT MY BETTER HALF COULD ENJOY A WARM SHOWER. September 24, 2014
Rated 4.0 out of 5.0 by Nice Hotel I recently stayed there for the weekend. The room was clean and bed was comfy. TV was great except not many channels to pick from..but that was ok because we weren't there alot. A few opportunties...when I checked in I used points for one night stay and paid for the second night. In order for this to work I had to do 2 seperate reservations...which I've done before. Upon checking in the desk clerk stated I would need to come back down the following morning; check out and check back in. When I told him I didn't think that was correct...he did something in the computer and stated it would be ok. I then paid with cash for the second night and he owed me $4 and some change. He stated he didn't have any ones and asked me to come back for the change. I said I didn't feel comfortable with that and asked for the change back in coins..which he gave me. Also, this morning, I noticed a charge from the hotel for $5.55..and I have no clue what this is from. I'm hoping its a mistake and it is corrected. Even after all of that, I would still recommend this hotel and would probably stay there in the future. :) September 23, 2014
Rated 5.0 out of 5.0 by Comfortable room The room was very clean, comfortable and spacious. It was evident that the property is being maintained in very good condition. September 12, 2014
Rated 5.0 out of 5.0 by Nice Rooms The Hotel Was Excellent. I Enjoyed sleeping in this valuable Hotel. The Breakfast Was Perfect. Beds met quality needs. September 10, 2014
Rated 5.0 out of 5.0 by Friendly and accomodating staff and plenty of amenities Very nice rooms and staff was excellent, very friendly and attentive to needs. Facilities clean and well cared for. September 10, 2014
Rated 3.0 out of 5.0 by Mostly nice The level of cleanliness was up to par for Holiday Inn, which is nice and clean. We stayed three days, and there were a few things not done right. They never left coffee, forgot cups and didn't make the bed one day. Not serious problems really. The last night we stayed, there were people (kids?) upstairs stomping, jumping, sounded like a herd of elephants. It was late too, around 11 (late for us old people anyway!). We did call the front desk, they said they would take care of it, but it continued for about and hour and a half. I did have an issue that I booked online and it said it was a smoking room, but smoking was banned in that county three months previously. I was disappointed, but customer service for Holiday Inn mitigated it for me satisfactorily. September 9, 2014
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