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Rated 3.8 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Comfortable room The room was very clean, comfortable and spacious. It was evident that the property is being maintained in very good condition. September 12, 2014
Rated 5.0 out of 5.0 by Nice Rooms The Hotel Was Excellent. I Enjoyed sleeping in this valuable Hotel. The Breakfast Was Perfect. Beds met quality needs. September 10, 2014
Rated 5.0 out of 5.0 by Friendly and accomodating staff and plenty of amenities Very nice rooms and staff was excellent, very friendly and attentive to needs. Facilities clean and well cared for. September 10, 2014
Rated 3.0 out of 5.0 by Mostly nice The level of cleanliness was up to par for Holiday Inn, which is nice and clean. We stayed three days, and there were a few things not done right. They never left coffee, forgot cups and didn't make the bed one day. Not serious problems really. The last night we stayed, there were people (kids?) upstairs stomping, jumping, sounded like a herd of elephants. It was late too, around 11 (late for us old people anyway!). We did call the front desk, they said they would take care of it, but it continued for about and hour and a half. I did have an issue that I booked online and it said it was a smoking room, but smoking was banned in that county three months previously. I was disappointed, but customer service for Holiday Inn mitigated it for me satisfactorily. September 9, 2014
Rated 5.0 out of 5.0 by Friendly staff Selected hotel because of loaction to I-81 and they are pet friendly. Our overnight stay passing through was a very good experience. Friendly staff, clean and relaxing room. September 3, 2014
Rated 4.0 out of 5.0 by Too many problems The shower didn't work and the printer in the business center was out of ink and I was told it had been for several days. September 1, 2014
Rated 5.0 out of 5.0 by Nice room and clean. Nice , clean, room. Ac work wonderfully . Just needed a little bigger TV for the size of room. August 29, 2014
Rated 5.0 out of 5.0 by Pleasant stay and good location My husband and I recently made our first trip to the Martinsburg area. I had made our reservations via the internet before our trip from California. We found the hotel was easy to locate and had good access to the Interstate and many choices for lunch or dinner were not far from this hotel. This Holiday Inn Express was up to the standards I've come to expect from this chain. It was clean, the staff helpful and a good breakfast selection was provided. If in the area again I would be a repeat customer. August 28, 2014
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