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Rated 3.7 out of 5 by 63 reviewers.
Rated 3.0 out of 5.0 by Convenient to I-81. We make reservations by phone, requesting a non-smoking room. When we checked in, we were placed in a smoking room. Arriving after dark, it was hard to locate the driveway to the hotel. It would be helpful to add signage and/or a light. August 2, 2013
Rated 5.0 out of 5.0 Clean,quiet,restfull stop Everything was spot on,even though it is pet friendly you would never know it. The host is always grateful you chose to stay at his property .no complaints August 1, 2013
Rated 2.0 out of 5.0 by We Were Not Happy This was a stop on the way home from a Vacation North. We had seen the room and arrived late. When we checked the room, it had impressions on the beds - as though someone was watching the TV. We were said to hear the night manager tell us that the pillows were just thrown on the bed. We aren't stupid, but felt that the manager must have thought so. The Air conditioner did not work either. It only had a fan to blow the humid air around the room. We asked for another room for the three of us and we were told that only a single bed with a pull out sofa bed was left. The shower in this room had wall paper peeling off of the bathroom wall. This was a very disappointment and one of the saddest parts of our trip. We were glad that we weren't staying longer then to catch some sleep, or try to. I don't believe that I'll be back and should have gone down the road further. I hope these issues will be looked into and remedied, or others will say the same. We feel that we were robbed with this stay. July 30, 2013
Rated 4.0 out of 5.0 by exceptional The staff of the hotel was outstanding, making it worth our while to stay here. July 17, 2013
Rated 2.0 out of 5.0 by No rolls for breakfast. Room dark. Spiders and bugs. Staff nice and informative The room was dark although otherwise very nice. The bed comfortable. We did find spiders and other bugs. there were no cinnamon rolls for breakfast. The staff were nice and informative of local restaurants and sites. July 9, 2013
Rated 2.0 out of 5.0 by Disappointed with a Past Favorite We had stayed at this HIX previously and were much happier those times. Front desk and housekeeping staff were extremely pleasant, courteous and friendly - always making a point of saying hello. I think the staff is quite good but I do question the ability of management - is the correct overall guidance being given? is responsibility and decission making appropriately delegated? are the necessary tools/equipment being provided? The room was fine and we got a good night's rest. A storm came through and knocked out both TV and internet service for maybe 10 minutes or so - I believe the hotel uses a satellite dish for these services - don't think cable would have had the same problem. At checkin it was mentioned that the weekend had been very busy at the hotel - we checked in on a Sunday - so they were busy catching up. There was mention of a dryer being out of service therefor backing up towels and sheets needing drying. No mention was made of what we would experience the next morning at breakfast... many of their breakfast items were out-of-stock. The most disappointing of these was that there were no cinnamon rolls! This has been one of the main calling cards for HIX the past several years and something I always look forward to. Anyway, I'd have thought someone - hotel staff - would have run out to a Dunkin Donuts or supermarket to cover the missing breakfast options. The lady apparently running the breakfast area never came out of the "preparation room" - probably because she had put everything out that was left. Our reservation was an Advance Purchase one - supposedly our credit card was charged when the reservation was made - but the checkout receipt showed the card presented at checkin was charged. When asked about this I was told that's the way they do it at this hotel. I know others don't and that made me concerned as I couldn't remember if my card was charged 6 weeks earlier when I made the reservation. I checked my records first thing when I got home and found what I was told was true - I had not been previously charged. I do not understand why this HIX does things different from others. July 5, 2013
Rated 2.0 out of 5.0 by disappointed Bed was uncomfortable and the breakfast offerings were not not replenished and minimum selection.. Well under other Holiday Inn Express Hotels June 29, 2013
Rated 5.0 out of 5.0 by GREAT BUSINESS TRIP I spent one night at this location while traveling for business & it was enjoyable. The staff was very friendly & welcoming, the rooms were clean & comfortable with fridge & microwave, and the pool area was pretty & relaxing. Nice, quiet place to stay, I plan on returning in the near future. June 11, 2013
Rated 2.0 out of 5.0 by Room Our last visit to this establishment was unsatisfactory. The room had a toilet that did not flush properly and a sink which did not drain. We stay in this hotel frequently as we have family only 2 miles from the hotel. We were not offered any compensation after reporting to the desk clerk the problems. If this occurs upon my next visit I will be looking for another hotel chain to stay with. Martinsburg has many to offer. May 30, 2013
Rated 4.0 out of 5.0 by Comfortable & quiet although... All was good except for the fact that it was Spring with beautiful weather outside and there were no screens on the windows so I had to deal with bugs coming in - not too many luckily. Breakfast was fast food, the kind that causes American's to have the highest death rates in the world for food related diseases. Lots of sugary breads, weird looking sausage, perfect little odd egg squares. May 30, 2013
Rated 5.0 out of 5.0 by Good choice Traveling north on Route 81, we had hoped to reach Hagerstown Maryland before stopping for the night. Heavy truck traffic and delays due to construction prompted us to exit the highway and stay at Holiday Inn at Martinsburg-North. The staff was friendly, the room was clean and comfortable, and breakfast was fine. All in all this was a very good choice. May 28, 2013
Rated 2.0 out of 5.0 by disappointment We have stayed at this hiexpress before, but was very disappointed this time, requested 1st floor on arrival told not available , which was okay, ice machine broken, no cinnamon buns at breakfast, and the pancake machine was out of order. Very disappointed in the overall experience. May 13, 2013
Rated 3.0 out of 5.0 by Holiday Inn Express ---- Jr. This hotel was not what I typically get from Holiday Inn Express. Everything was average but a few things made our stay memorable. As we got to the breakfast area, which was small and in the lobby, the "Breakfast Lady" was clearing food right from under our plates. What about the customer???? I managed a cup of coffee and a sweet roll. I tried to work at the desk in our room, but the chair would only raise high enough to put me at shoulder level, and I am 6 feet tall!! The Ice machine was broken on the 2nd floor and had to go to the 3rd floor. The 3rd floor is the smokers floor and it smelled terrible, and that was in the hallway. Lastly, the pillows were very small (king size bed) and were lumpier than my moms gravy. If this is your only choice, as it was mine, then go for it. Otherwise use the one at exit 16. May 10, 2013
Rated 5.0 out of 5.0 by Great service The staff could have not been more friendly and helpful. Great stay. May 6, 2013
Rated 3.0 out of 5.0 by Fax service I have an expense reimbursement account and I have to fax my receipts to my office every Monday by 10am. I usually have no problem with the staff at Holiday Inns completely this task for me. I have never been charged a fee for doing the fax. Just for the record, I would not have a problem paying for this service. The clerk at this hotel charged my wife 10 dollars for the service but REFUSED to give her a receipt. He stated that they dont put that transaction in the system. I went down to the desk and asked for a receipt and he rolled his eyes at me and acted as if I was being unreasonable. After he went into the back to consult someone else, he came out and gave me a receipt. I stayed on Sunday April 7th. Thanks April 13, 2013
Rated 2.0 out of 5.0 by Bed was clean - Bath was clean Room was dusty and dirty - Dirty socks of a previous stay was left in the room. I have stayed at several Holiday motels, but this was the worst I have stayed. April 12, 2013
Rated 4.0 out of 5.0 by Room layout Nice big room, but TV to small and to far from bed...................... March 24, 2013
Rated 5.0 out of 5.0 by Great place for a good night sleep. I have stayed at this particular Holiday Inn Express several times now and it is my favorite hotel so far. The staff is courteous and helpful. The rooms are clean, comfortable and roomy. The breakfast is great and always hot. March 8, 2013
Rated 4.0 out of 5.0 by Good overnight OK as far as Holiday Inn(express)goes. Service at breakfast was very good, nice staff. Room was good, although everything was on the "cheaper" side(office chair, smaller tv, low bed, no "pillow choice"). Cleaning service starts early. We stayed on a Sat night, and they started cleaning rooms at 8am Sunday morning(we know this since the vacuming woke us up). March 2, 2013
Rated 2.0 out of 5.0 by Smoking If you are a non smoker- request to stay off the 3rd floor. #rd floor is comboo smoking / non smoking.....thesmoke creeps into your room under the door February 21, 2013
Rated 5.0 out of 5.0 by My favorite Holiday Inn Express Why do I like this Property? Because they understand my needs. I have never been disappointed at the accommodations, monetary value, friendliness of the staff January 9, 2013
Rated 5.0 out of 5.0 by Great Hotel Awesome room with everything I needed. I was able to relax and get sleep. Work out facility was good as well as breakfast. Right off the highway made it very convenient in my travels. November 26, 2012
Rated 5.0 out of 5.0 by Regular Stop We make a point of staying here when we can, several times a year. There is really nothing to complain about, and if there were they would fix it. The pet friendly policy is a requirement. The friendly service and an excellent breakfast spread are bonuses. November 19, 2012
Rated 5.0 out of 5.0 by Great Service and Good Convience Good Stop for anybody traveling on I-81 through the eastern panhandle of West Virginia November 2, 2012
Rated 5.0 out of 5.0 by Very Nice We were traveling from Pennsylvania to Georgia and were very tired. We were greeted by a very nice young lady who was pleasant and very accommodating. They had a booking of students that evening so only had a smoking room available. To make up for that she gave us an extra big room, which was very nice and comfortable. Room was clean and comfortable. Breakfast in the morning was more than adequate and well maintained. We would highly recommend this hotel. October 28, 2012
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