Rated 4.5 out of 5 by 167
Rated 4.0 out of 5.0 by Sugar Hill Comfortable and convenient
We did notice a smell and that might be because your hotel is dog friendly and you have to spray. We were not told in advance that dogs had probably been in our room, on our bed and pillows and we found this very disconcerting the next day. There was a pitbull at the elevator and another dog in the breakfast area. What do you do if a dog comes in with fleas??? That is what the odor smelled like; flea spray.
I think it would have been helpful if the person who took our reservation AT LEAST had put us on a no-dog floor. I am still not too sure how comfortable we would have been, but knowing ahead of time is much better.
Otherwise, our stay was pleasant, breakfast was fine and we were on our way.
Appreciated both a snack and water for being a club member. At some places, I have to ask for it.
July 26, 2014
Rated 5.0 out of 5.0 by Willowdog Loved our Stay! Perfect.
Location: Excellent. Staff - very friendly - and extremely helpful, down to the cleaning staff. Left my laptop cord, and they called me within an hour of leaving the hotel - and shipped it to me. I was able to bring my dog - and the room was very clean, the pet fee is extremely reasonable. Bathrooms better than most HIE's I've stayed in. Was greeted with a Goody Bag for me and my guests. Room was quiet, WI-FI was fast and easy to connect - TV was easy to use - Hot Free breakfast with lots of choices. Even provide pet pick up bags outside. I traveled alone with my 2 small kids and pet, and felt very secure, and will make this my permanent stop when I traveling to visit my Mom - which this is half way. Thanks for a great stay, and great value! You guys were awesome!
July 25, 2014
Rated 5.0 out of 5.0 by pweb Great family hotel
Our room had two queen beds, which came with both soft and firm pillows making our sleep very comfortable. The room was roomy and the bathroom was huge! The continental breakfast is included and had everything from yogurt to bacon to gluten-free bagels and muffins. The entire hotel was maintained very well and was extremely clean. I would definitely stay here again.
July 24, 2014
Rated 5.0 out of 5.0 by Farone22 very comfortable room , great pool, friendly service
Enjoyed our stay in Hagerstown Holiday inn express. The rooms were comfortable and clean. The service was excellent. Made use of the indoor pool and hot tub. A major plus being located within walking distance to 2 restaurants. Would definitely stay there again.
July 23, 2014
Rated 4.0 out of 5.0 by LesBaer45 Good Value, Pet Friendly.
No issues at all. Friendly staff, clean room, no wait to get into room, reservation as requested. Pet friendly a big +.
Lots of places to eat nearby, mostly chain with some local establishments if you look for them. Other stores nearby if you need to pick up a few things while on the road.
One night stay while traveling. Met our requirements.
July 17, 2014
Rated 5.0 out of 5.0 by Wilkanoid Good Value Hotel
We stayed here with our softball team for a tournament in Hagerstown as part of a large group. Reservations were easy, check-in was quick and painless. The property itself is on the new side, so the facilities are great. Breakfast was good, although more healthy choices would be appreciated.
Keep in mind, this is a pet friendly hotel. I have nothing against pets, but there was a dog on our floor (3rd) which was barking loudly at about 10PM. One of the guests from our group called the front desk to complain, and received the response - 'I don't know what room that's from, I didn't make the reservation.' An excellent teaching opportunity for the staff of what NOT to say to a guest.
Although there was no problem other than that, if things like this bother you, I recommend that you request a room on the floors that they DON'T put dogs on. Obviously cats can't make that much noise.
July 17, 2014
Rated 1.0 out of 5.0 by Roger8195 7-10-2014 night experience
The facility was excellent and normally would have reviewed sleep quality and able to relax as excellent. However, an alarm malfunction caused it to go off with a loud shrieking sound that got us up and out of the facilty at about 2am. We were out until the fire dept. that was on hand rather quickly determined the problem and gave the all clear to go back which was about 3am.. However, it was hard to get back to sleep after that.
July 14, 2014
Rated 3.0 out of 5.0 by Redreb 3 comfortable room
The hotel was a good place to stay except for the amount of pets. The rooms seemed to smell of air freshner to cover the smell of pets and not of cleanliness. I do not enjoy eating breakfast and having dogs walk past me 5 ft away. I would have preferred to have been told ahead of time, My first room was used mainly for pets and had to switch.
July 9, 2014