Rated 4.4 out of 5 by 178
Rated 5.0 out of 5.0 by mudhole very good.
Everything was satisfying except for the part of using calling cards. You need to make sure people understand the rules about that issue.
May 21, 2015
Rated 5.0 out of 5.0 by TimQ Comfortable bed and great service
Great front desk and comfy rooms with everything just the way we like it
May 20, 2015
Rated 5.0 out of 5.0 by 737737 great service very friendly
I would stay here again the bed was comfortable and the room was clean.
May 15, 2015
Rated 5.0 out of 5.0 by Mom'sDrivingNextTime Exceeded Expectations
Staff really went above and beyond helping us surprise my mom for mother's day. Hotel is exceptionally clean, well designed and comfortable. Will definitely stay here again when visiting Fallon.
May 13, 2015
Rated 5.0 out of 5.0 by DonaldTrump Best Holiday Inn in Nevada
Very comfortable and new hotel. Huge rooms and courtesy staff. Best recommendation
May 8, 2015
Rated 5.0 out of 5.0 by bamtamok1 Excellent Stay with Excellent Team of Professionals
If I have to again travel to Fallon for business, I can assure you I will be staying at the Holiday Inn Express! The staff were very professional and always responsive to my teams needs and desires as would be expected of any professional organization providing a service.
Thank you for a great stay!
May 4, 2015
Rated 2.0 out of 5.0 by gp007 Compared to other HIE properties, the worst experience we have had
This HIE offers what you would expect at any HIE – friendly staff, clean spacious rooms, luxurious bedding and adequate Internet connection. Also a convenient location and decent property parking.
This property is probably one of the best places to stay in Fallon (given the limited options) but compared to other HIE properties this was by far the worst we have experienced. My husband is a platinum member and we both have experience at many HIE properties across the country.
Why was this the worst experience…let me count the ways:
1. The ice machine on the third floor did not function adequately for 3 days in a row. Ice came out extremely slowly and it was nearly impossible to fill a bucket halfway. We opted to buy ice at the Maverick gas station rather than fight the machine. No one was at the front desk when we thought to complain.
2.We did not get channel ABC (the standard ABC network station) 8-1 in our room. I also tried to manually enter it and it would not come up.
3.The garbage outside the door to the lobby was never dumped timely. We stayed for 5 nights and it was overflowing daily and one morning there was so much trash it smelled and trash was pilled above the can and had ended up all over the ground.
4.We tried the breakfast on a morning when it was eggs, biscuits and turkey sausage or ham. Everything was slimy and inedible and covered with some kind of shiny sheen. Completely inedible and disgusting. It would be nice if HIE provided non-fat plain yogurt and some sort of wheat bread for those of us that don’t want sugary carb laden fare or slimy discolored meats and inedible powdered eggs. Even the fruit looked old and unappetizing. We went elsewhere for breakfast for the remainder of our stay.
5.After we had stayed 3 nights the front desk called my husband after we had left the hotel for the day and asked if we were still guests at the hotel (we were staying 5 nights and yes we were). The front desk clerk told him all our belongings were gone and the room was completely empty. My husband stated we had not checked out nor had we removed our personal items. She said she would go check the room personally and called back to explain the maid made a mistake and reported the wrong room. I don’t know why she didn’t check herself before calling him. We weren’t overly concerned primarily because we couldn’t believe someone would break in and take toiletries, dirty clothes and every item we had. This should not have happened and was completely preventable and an annoyance.
6.Upon leaving we used points but I have fraud prevention alerts on my card and was notified a charge was made by HIE. We had just left and returned to find out what the charge was for. The front desk clerk couldn’t explain it but did provide a room printout upon my request and I noticed the charge matched the total of the room tax for the amount corporate was paying for the room. Then another charge showed up for the total of the invoice. The charges all resolved themselves over the course of the week and the end result was zero charged but we’ve used points before and have never had any charges.
We will probably stay here again if we are in the area given our loyalty to HIE and the lack of other similar options. Should we stop in again I would hope they can resolve their issues.
April 30, 2015
Rated 5.0 out of 5.0 by mondo Enjoyable stay
Booked for five nights and had a very pleasant stay while playing in and around the area. Quiet and comfortable. Hot tub had actual towels you could use - as opposed to the tiny ones at most properties. Friendly staff and well kept property. Will stay again when I return to the area.
April 26, 2015