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Rated 4.3 out of 5 by 66 reviewers.
Rated 2.0 out of 5.0 by Clean Room & comfortable beds but..... We have stayed at this hotel about 3-4 times and usually have been happy with everything. This last time was not so great. The breakfast room was busy and they ran out of food and people had to wait for it to be cooked. There was only one young woman doing it all and she clearly couldn't keep up although you'd think she would have more food cooking in the back to bring out instead of waiting until she ran out to start again. The trash can was overflowing. I went to the public ladies room and both the regular trash can and the personal hygiene trash can were overflowing. Looks like you could use more help. February 26, 2014
Rated 5.0 out of 5.0 by Very Pleased with this Hotel This is my first experience with my pet at this hotel, and I totally recommend this hotel. Very clean, very friendly helpful staff. Plenty of space for my pooch. I did want to relax in the Jacuzzi and it was not working but that is the only thing wrong with our stay. February 26, 2014
Rated 5.0 out of 5.0 by Great Place Beds were great, staff was awesome. A quiet and great nights sleep!! Will be back! February 26, 2014
Rated 5.0 out of 5.0 by Best in Fallon We stayed on our way through after a long trip and moving from one house to another. Needless to say, exhausted. The staff, the room and the pool were perfect. The beds are the best in a hotel we've ever had even for much higher prices. You won't regret staying here. February 26, 2014
Rated 4.0 out of 5.0 by Comfortable room, poor service From the front desk at check in, through breakfast and checking out, the service was not good. Breakfast was the worst I have seen at any Holiday Inn Express. The person working knew that almost everything had run out, but did not replenish until asked. There was no orange juice or apple juice, and when I asked for some, the girl had known already, and just said that she was not sure if there was any more. I asked her to check, and she eventually came back and replenished the supply of both juices. There was NO bread, and someone asked for some. The girl came back with 2 slices of each type of bread, unbelievable!! On checking out, I called the front desk from my room and said "checking out from room 336". The reply was "what are you doing?" . I repeated "checking out, leaving the room", and then the reply was "ok". The room was great, but all of the staff here that I encountered need to be trained in customer service, it was really bad!! February 22, 2014
Rated 1.0 out of 5.0 by Should have told us when we checked in We were not happy at all. After a day of travel we checked in to the hotel. It wasn't until we tried to take showers we found out the plumbing had been worked on that day. The hot water was running muddy. Not slightly tan but muddy enough that it coated the bottom of the tub. We called the front desk and they said Yah it had been like that all day since they worked on the pipes. We were told to just let it run and should get clear enough to have a shower. Well it didn't and we didn't get showers and very little adjustment was made on the bill. As much as I travel through and stop in Fallon I won't be staying at this hotel again. They should have told us there was a problem when we checked in. It might have cost them one night but not the 3-5 times a year I had been staying there. January 5, 2014
Rated 4.0 out of 5.0 by Comfortable bed The room was comfortable but the toilet ran all the time until the handle was jiggled. We did not have TV for most of the evening and it wasn't repaired until bedtime. It made a long evening. January 1, 2014
Rated 3.0 out of 5.0 by Staff and their children ate all the breakfast. It was a little annoying watching the staff and their kids eat most of the breakfast buffet while the rest (paying folks) of us had to wait for more to be readied. The juice machine was never ready for breakfast so there was nothing to drink with breakfast (unless you want your kids drinking coffee on a road trip) and they wouldn't turn on the pancake making machine (to much trouble). Overall, it was a poorly managed hotel for obvious reasons! December 14, 2013
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