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Rated 4.6 out of 5 by 55 reviewers.
Rated 5.0 out of 5.0 by Less than 24hrs from check-in and I was ready to write a positive review! We travel cross country often for both business and leisure. This has been, by far, one of the best hotels we have had the pleasure to stay in. This includes other Holiday Inns from Maine to Louisiana, and other chains from coast to coast. The room was what I have come to expect from Holiday Inn Express: clean, comfortable, and inviting. The breakfast was also on par with other HIE: fresh food and good variety. What made this particular HIE outstanding was the service. From check-in to check-out, every staff member went to great lengths to be of service and make us feel welcome. This was especially appreciated by my disabled husband. When he would go get us breakfast, a staff member held each door open for him to get through with his power chair, literally through to the room door. They also provided trays for him to bring me some breakfast while I worked. I cannot recommend this property enough and will be back very soon to enjoy some more of their hospitality! October 23, 2014
Rated 4.0 out of 5.0 by Comfortable and generally good service The hotel was a lovely old historic building and the rooms were spacious and clean. My only nitpicky comment about the bathroom was that I only got shampoo and lotion. At other Holiday Inns, you usually get conditioner and bath gel as well. Since I travel with few supplies, these would be nice to have. The check-in staff in the evening was great and very helpful. I did have a package to fedex to my office in the morning and she told me I could leave with the front desk and they would call FedEx to pick up - the package was ready to go. The morning staff confirmed that they would call FedEx to pick up my package - this was on a Friday morning. Did not get the package on Monday and on Tuesday, called the hotel only to find the package was still at the front desk and no one had called. I coordinated long distance and finally got the package on Wednesday. If the staff is not trained to handle these simple transactions, then they should say so. Don't usually complain as I usually have a very good experience at Holiday Inn - maybe it is just this one. October 22, 2014
Rated 4.0 out of 5.0 by My Stay. I stay a lot at Holiday inn Express properties. Many of them ate top notch. Some are just OK. This one was between top notch and OK. The milk at the breakfast bar was spoiled and the gravy was sour. There was no shower curtain in my room. They didn't see to concerned about either of these things. Also there was no shampoo in the room. They has substituted it with extra conditioner. Too bad considering the area was really quaint. October 20, 2014
Rated 5.0 out of 5.0 by Right in town This is an excellent choice if staying in Fayetteville as it is close to everything. The room is large and the bed was comfortable. Breakfast was very good with a many items to chose from. The greeting by all of the staff was nice. I can recommend this hotel if you are staying in the area. October 14, 2014
Rated 5.0 out of 5.0 by OnTheRoad Clean, comfortable room. Great, helpful staff. Easy in and out. Exactly what I was looking for in a hotel south of ATL. October 14, 2014
Rated 5.0 out of 5.0 by Comfortable Beds and Great Front Desk Staff I spend many nights throughout the year at this location and I am always welcomed with a smile and outstanding customer service at check in and throughout my stay. Beds are comfortable, rooms are always clean, the mini refrigerator is always useful. All around great hotel and location! October 7, 2014
Rated 5.0 out of 5.0 by Great stay very nice place to stay. good value for the money and close to many fine restaurants and other interesting places October 3, 2014
Rated 5.0 out of 5.0 by Great hotel We really enjoyed our stay at this hotel. The staff was friendly and helpful, the hotel was beautiful inside and out, the room was clean and the beds were very comfortable. I highly recommend this hotel. September 25, 2014
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