Rated 4.8 out of 5 by 106
Rated 5.0 out of 5.0 by Barcus Room smelled.
Although the rooms are smoke free, my wife felt they were a bit smoky smelling.
November 18, 2013
Rated 5.0 out of 5.0 Best Holiday Inn Express
I am a platinum member and I believe this hotel is the best I have stayed in. The staff was very polite and there were people available to you at anytime. I was very pleased with my room and the extra mile they go to meet your needs. I would definitely stay there and will in the future.
November 13, 2013
Rated 5.0 out of 5.0 by JanieK Another great stay!
Once again, we had a wonderful stay! We highly recommend this Fayetteville location for clean, comfortable rooms; friendly, helpful staff; a delicious variety of breakfast choices; convenient wi-fi connection; well-stocked pantry store. We love Skibo hix!
November 13, 2013
Rated 5.0 out of 5.0 by CWOS Outstanding, Friendly Staff
I have traveled extensively and this hotel has by far the friendliest staff I have ever encountered. I was always welcomed by any of the staff members I ran into and their willingness to assist was second to none. Excellent experience all the way around.
November 10, 2013
Rated 5.0 out of 5.0 by Justin36 Great staff and breakfast!
I must say, everything about this hotel was 5-stars for me with the exception of a mattress that was a bit too firm for my taste. But don't worry, I would give it a 4 out of 5 with all other items in this hotel receiving a 5 star rating. For example, I am a big time breakfast eater. They did not disappoint! Hot pancakes, eggs, sausage, etc. to keep me happy. :-# And the night before I was going to check out they slipped a card under my note #Nichole was the lady who signed it) saying they were pleased I chose to stay with them. Sure, this may be "the norm" for their hotel, but it's certainly not "the norm" for how hotels typically thank (or don't thank) their visitors.
November 10, 2013
Rated 5.0 out of 5.0 by TCAF Great for Business or Pleasure
If ever in Fayetteville, this is an excellent choice tor relaxing whether business or pleasure. The staff goes out of their way to make you feel comfortable. It is a very pleasant atmosphere with very clean rooms and accommodations.
November 7, 2013
Rated 5.0 out of 5.0 by Dave200000000000000000001 Great staff
Great staff -- everyone was helpful and friendly. It was hard to find you -- can't see you from the main road an no signage. Otherwise great. stay.
November 4, 2013
Rated 5.0 out of 5.0 by MrsMac46 Excellent Customer Service
The night we arrived the toilet flooded the bathroom. Guest Services was very accommodating and moved us to another room. It wasn't just another room. It was a suite with a fireplace and a jacuzzi for the same price. At the end of our two night stay, my husband and I was wishing that we could've extended our stay. I am very paranoid about the cleanliness of a hotel room and I was very very pleased with our room and I felt very comfortable. The staff was amazing! I would recommend this hotel to anyone who is traveling to Fayetteville whether it's business or personal.
November 2, 2013
Rated 5.0 out of 5.0 by hut4898 What a friendly staff
Its is obvious that you train your staff to be kind and helpful, they really make you feel special. And of course it looks like a beauty pageant around there LOL. I really enjoyed the food and gym. I will be back again to Ft. Bragg and I will stay at your hotel again!! I don't want to single out any one of your staff member's because the were all very professional. Thanks again!!
October 29, 2013
Rated 5.0 out of 5.0 by Marci555 Comfortable bed and great service
This is a very nice clean, modern hotel. The front desk staff were welcoming and the service was great. The rooms are clean, comfortable and quiet. I was able to relax and enjoy my stay. I will stay here on my next business trip.
October 28, 2013
Rated 5.0 out of 5.0 by SRA89 Great price at a great service
The Hotel staff is very friendly and accomodating. I have stayed here an two seperate occasions and would not choose any other hotel in the area. The front desk staff deserves 5 stars!!
October 22, 2013
Rated 5.0 out of 5.0 by Billy44 Wonderful overall experience
First visit here and when we arrived we were treated like long time customers. The staff couldn't do enough for us. The facilities were clean, comfortable and up to date.
We highly recommend this hotel and give it our highest rating.
October 19, 2013
Rated 5.0 out of 5.0 by RBASNA Excellent Staff
I stay at a lot of Hotels and Nichole and Maria were exceptional! Pleasant well informed and witty. Thank you.
October 16, 2013
Rated 4.0 out of 5.0 by wezie71 friendly staff, overall very nice place to stay
From the moment we checked in the staff was very friendly and helpful. The room was clean and comfortable, the welcome card and bag of snacks was great. We also like getting the print out of the weather each day. That was a plus. Our son is a soldier at Ft. Bragg and we plan to visit as often as his schedule allows, we will definitely stay here again.
October 16, 2013
Rated 5.0 out of 5.0 by DMSPIES Nicest front desk people EVER!!
From the moment I walked in I felt welcome. It was a very nice two day stay, and the location is great!
Although it is a little hard to find at first, it is kinda hidden behind another hotel.
October 14, 2013
Rated 5.0 out of 5.0 by MickiJ Another great stay!
Thank you for another great weekend stay! Our room is always clean and comfortable, and the staff is friendly and helpful. Our grandkids love the pool. Best place we've stayed in Fayetteville!
October 9, 2013
Rated 5.0 out of 5.0 by Beagle Felt like home
The excellent staff made us feel welcome and at home.
October 6, 2013
Rated 5.0 out of 5.0 by NandJB Very Comfortable and Roomy.
My wife and I enjoyed everything about our stay. The room was very spacious and the shower/spa tub was large. i really enjoyed all the amenities and the service was excellent. The staff was very prompt and courteous. We will definitely be staying here again!
October 2, 2013
Rated 5.0 out of 5.0 by Rodhanson1 Best Stay yet at a HIE
Well, I thought I'd had all the great experiences in the book at HIE's, but Fayetteville has out done them all. From the staff greeting us at the front desk & helping us get situated/parked to the greeting card from Angel in the room. We just don't have enough accolades to hand out to that team. Someone knows how to hire 1st class people! Thank you, Fayetteville HIE...
September 30, 2013
Rated 5.0 out of 5.0 by CACN Very comfortable stay.
In from CA for our sons wedding. This hotel was very clean and comfortable. The room was large and the quiet and supplied with everything we needed for a relaxing stay. The paper at the door every morning was a great touch as were the apples in the lobby and the cookies at the front desk. The hotel staff have done a great job...thank you.
September 26, 2013
Rated 5.0 out of 5.0 by Gracias Superior customer service, clean room and excellent breakfast
Our youngest son in the military informed us that he would be getting married in Fayetteville, NC within a week. Unfortunately, due to the short notice family was not able to attend their wedding day. The staff at the Holiday Inn Express in Fayetteville were exceptionally helpful and provided us superior customer service in assisting us to make prior arrangements for the soon to be newlyweds. The happy bride was very impressed and amazed with the high quality of service provide by the HIE. She informed us that the staff was exceptionally friendly and breakfast was awesome. Thank you to the management and staff at the Holiday Inn Express of Fayetteville, NC for helping us make our son's and daughter-in-law's weekend and wedding day special, happy and memorable.
September 25, 2013
Rated 1.0 out of 5.0 by Laww Laww
The evening desk person was very efficient knowledgable and helpful with questions I had about attractions and the surrounding area. I felt welcome at the hotel because of her attentiveness to my question. She is a asset to your business. JOB WELL DONE!
September 25, 2013
Rated 5.0 out of 5.0 by Labiosuno Excellent experience
I travel quite a bit due to my employment and prefer Marriott hotels. Due to nonavailabilty for rooms at any of the Marriotts near Bragg, I had to spend a week at the Holiday Inn. I did not know what to expect. HOWEVER, my experience was absolutely delightful. The rooms are very comfortable. The staff ESPECIALLY were attentive and friendly. Thank you Holiday staff for making my stay an EXCELLENT experience.
September 22, 2013
Rated 5.0 out of 5.0 by Armymom2 Over all great experience
We had to book into a suite. It was an amazing room and would never go back to the standard room again. Everything was very clean. The staff was wonderful at the front desk. We will defiinitely stay there again when we are in the area.
September 19, 2013
Rated 5.0 out of 5.0 by JCW3QY I enjoy this hotel
This was my second stay in about a month or so. The staff is very attentive and Jessica recognized me as soon as I walked in. After a few minutes I got to my room and within a minute or two got a call from Ana at the front desk that I had left my Amex card sitting on the front counter. Chances are I wouldn't have missed it until the next day when I was 250 miles away. After a long day's drive it slipped my mind but thanks to the desk staff I got it and left both Jessica and Ana a little token of my appreciation. Thank you ladies! With several hundred more miles to go not having my Amex would have been a major problem. The room is always clean and orderly and recognition for being a Platinum member is always appreciated too!
September 17, 2013
Rated 4.0 out of 5.0 by Gabbie11 Friendly and Clean
I'd like to thank the two men that were working the night I arrived to check-in on how very polite and helpful they both were. I didn't arrive at the hotel until after midnight and both were very nice to this weary traveler after a long day.
The room was always clean.
The staff always had a smile anytime they saw me.
September 11, 2013
Rated 5.0 out of 5.0 by AirBoss Exceptional Accomodation
The room was spacious, clean and extremely comfortable. Each member of the staff was efficient and very friendly. I highly recommend this property.
September 10, 2013
Rated 5.0 out of 5.0 by poki Quiet Room, Excellent Service
I booked my room online at HIE and received a very fair room rate. I was booked for a double queen bed standard non-smoking room and upon arrival learned I had been upgraded to a suite due to my IHG Rewards membership. Check-in was quick and the service was great... I was offered a free bottled water and given information about the amenities which include free hot continental breakfast, free wi-fi, and use of the pool and exercise room. The lobby and breakfast area were very clean and inviting.
My room was very clean and smelled fresh but not scented (I am very sensitive to smells to the point of getting headaches, and this room just smelled neutral, not overpowering). On the desk there was a handwritten thank you note from the staff along with a small goodie bag (bottled water, chips, snack bar), and on the bed was another personalized welcome letter and two small chocolate squares. The attention given to making me feel like a welcomed guest was very well done.
I had an issue with the hairdryer not working, and maintenance handled the matter within 30 minutes.
I am VERY sensitive to noise and things like A/C units humming, toilets running, noise from elevators or electrical rooms, and this room (225) was pleasantly immune to any and all annoying noise. Room seemed very insulated from the activities in neighboring rooms, didn't hear the elevators or ice machines or anything else.
To get to the hotel, be sure to immediately turn right on the unmarked access road which then goes back in the opposite direction and runs parallel to Skibo Road, and loops back behind two other hotels to get to the HIE. Not hard, just easy to miss the access road.
Overall, this hotel experience was my best this year out of 6 hotel stays.
September 10, 2013
Rated 5.0 out of 5.0 by PMFK Outstanding Staff
I wish to thank you and your staff for such an enjoyable stay. I stay on average of sixty nights per year at various Holiday Inn or Holiday Inn Express and Crowne Plazas. Your Holiday Inn Express by far is the one I look forward to visiting most. Your hotel always presents an inviting and enjoyable atmosphere. I want to thank each and every one of your employees for their great attitudes. It makes for a great stay. I would like to especially thank MS. Jennifer your front desk manager. Every day you learned to expect a kind and friendly hello and then be addressed by you name. This in its self was amazing, how in the world she could remember so many names and for that matter would want to says a lot toward your Holiday Inn Express determination toward going that extra mile.
Thank you for a wonderful stay and I am looking forward to visiting your location in the future.
September 3, 2013
Rated 5.0 out of 5.0 by Eloise59 Great Service and Comfortable
Staff was friendly and professional. Rooms were clean, comfortable.
September 3, 2013