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Rated 4.8 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by Over all great experience We had to book into a suite. It was an amazing room and would never go back to the standard room again. Everything was very clean. The staff was wonderful at the front desk. We will defiinitely stay there again when we are in the area. September 19, 2013
Rated 5.0 out of 5.0 by I enjoy this hotel This was my second stay in about a month or so. The staff is very attentive and Jessica recognized me as soon as I walked in. After a few minutes I got to my room and within a minute or two got a call from Ana at the front desk that I had left my Amex card sitting on the front counter. Chances are I wouldn't have missed it until the next day when I was 250 miles away. After a long day's drive it slipped my mind but thanks to the desk staff I got it and left both Jessica and Ana a little token of my appreciation. Thank you ladies! With several hundred more miles to go not having my Amex would have been a major problem. The room is always clean and orderly and recognition for being a Platinum member is always appreciated too! September 17, 2013
Rated 4.0 out of 5.0 by Friendly and Clean I'd like to thank the two men that were working the night I arrived to check-in on how very polite and helpful they both were. I didn't arrive at the hotel until after midnight and both were very nice to this weary traveler after a long day. The room was always clean. The staff always had a smile anytime they saw me. September 11, 2013
Rated 5.0 out of 5.0 by Exceptional Accomodation The room was spacious, clean and extremely comfortable. Each member of the staff was efficient and very friendly. I highly recommend this property. September 10, 2013
Rated 5.0 out of 5.0 by Quiet Room, Excellent Service I booked my room online at HIE and received a very fair room rate. I was booked for a double queen bed standard non-smoking room and upon arrival learned I had been upgraded to a suite due to my IHG Rewards membership. Check-in was quick and the service was great... I was offered a free bottled water and given information about the amenities which include free hot continental breakfast, free wi-fi, and use of the pool and exercise room. The lobby and breakfast area were very clean and inviting. My room was very clean and smelled fresh but not scented (I am very sensitive to smells to the point of getting headaches, and this room just smelled neutral, not overpowering). On the desk there was a handwritten thank you note from the staff along with a small goodie bag (bottled water, chips, snack bar), and on the bed was another personalized welcome letter and two small chocolate squares. The attention given to making me feel like a welcomed guest was very well done. I had an issue with the hairdryer not working, and maintenance handled the matter within 30 minutes. I am VERY sensitive to noise and things like A/C units humming, toilets running, noise from elevators or electrical rooms, and this room (225) was pleasantly immune to any and all annoying noise. Room seemed very insulated from the activities in neighboring rooms, didn't hear the elevators or ice machines or anything else. To get to the hotel, be sure to immediately turn right on the unmarked access road which then goes back in the opposite direction and runs parallel to Skibo Road, and loops back behind two other hotels to get to the HIE. Not hard, just easy to miss the access road. Overall, this hotel experience was my best this year out of 6 hotel stays. September 10, 2013
Rated 5.0 out of 5.0 by Outstanding Staff I wish to thank you and your staff for such an enjoyable stay. I stay on average of sixty nights per year at various Holiday Inn or Holiday Inn Express and Crowne Plazas. Your Holiday Inn Express by far is the one I look forward to visiting most. Your hotel always presents an inviting and enjoyable atmosphere. I want to thank each and every one of your employees for their great attitudes. It makes for a great stay. I would like to especially thank MS. Jennifer your front desk manager. Every day you learned to expect a kind and friendly hello and then be addressed by you name. This in its self was amazing, how in the world she could remember so many names and for that matter would want to says a lot toward your Holiday Inn Express determination toward going that extra mile. Thank you for a wonderful stay and I am looking forward to visiting your location in the future. September 3, 2013
Rated 5.0 out of 5.0 by Great Service and Comfortable Staff was friendly and professional. Rooms were clean, comfortable. September 3, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. What a great experience! We took a much needed getaway weekend, SO glad we chose your facility. Your employees understand what customer service means. Every one was polite and ready to assist in any way. Everyone should be able to enjoy something you offer for breakfast, as there were many choices. Close to shopping and variety of restaurants. We will come again. August 28, 2013
Rated 3.0 out of 5.0 by The TV did not work I have stayed at this Hoilday Inn a few times now when on business at Fort Bragg. Every stay before has been a good experience but this time the TV in my room did not work. I told the person on the night desk as I was going out for dinner and she said she would take a look at it. When I returned to my room the TV was on and worked that night but in the morning it would not come back on. I will stay at this hotel again, rooms are clean and neat and the staff is great, just a one time thing with the TV I am sure. August 24, 2013
Rated 5.0 out of 5.0 by Aug.18, 2013 We've been staying at the Skibo Rd HI Express every school year to bring our son to Methodist Univ., since we first visited MU back in 2011. Every stay has been great. I especially want to thank Ashely who helped us make reservations in Asheville. She made the reservations for us, called ahead to inform them of our priority club membership and then called me to let me know everything was all set. Great staff, great hotel. :) August 22, 2013
Rated 5.0 out of 5.0 by Army airborne I was at Fort Bragg from 1969 -1970 for training. This was the first time I had been back to visit the Fort with my wife. Had a great time and the Hotel exceeded my expectations.Thanks for making it a great trip. August 21, 2013
Rated 5.0 out of 5.0 by Great Service, Clean and Comfortable Facility The staff at this location is friendly and helpful. When a problem with my suite was identified they were swift to address it and even went so far as to help me move to a different room. Great customer service with a friendly staff! August 21, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service great room very spacist and clean, comfortable, would stay there again August 17, 2013
Rated 5.0 out of 5.0 by Clean, modern and comfortable. We (wife and granddaughter) had a wonderful one night stay. The quality of the room, bed and hospitality greatly exceeded our expectation. Staff were extremely gracious. Kimi, the front desk clerk, even offered our granddaughter milk after we asked where we could go nearby to purchase. The breakfast was outstanding. August 16, 2013
Rated 5.0 out of 5.0 by Excellent saff and service Love this hotel !!! We visited my mom for her88th bday we were from connecticut Ashleigh and the whole staff made our visit so enjoyable we did not want to leave look forward to returning next year. Hope to see the same staff next year thank you all. Len and sue August 14, 2013
Rated 5.0 out of 5.0 by Great service and a very nice room If I am in the area in the future I would certainly stay here again,! August 10, 2013
Rated 5.0 out of 5.0 by Overall Service The staff are absolutely Wonderful so professional. They allowed me to not only have some of the breakfast but also check in early. The beds are so heavenly you never want to get out of bed. I cannot brag on the staff enough They are the BEST!!! Its the only hotel I will stay at while in Fayetteville.NC. August 9, 2013
Rated 5.0 out of 5.0 by GREAT! The stay was VERY comfortable! Stayed in the Azalia Suite which was unbelievable clean and comfortable! Anna, the front desk clerk made sure I had everything I needed for my nights stay! Awesome staff overall! A must stay when I come back to Fayetteville! August 4, 2013
Rated 5.0 out of 5.0 by Awesome beds Third time staying at this location and it never lets us down. Our son is in the Army at Fort Bragg, and it always seems to be home when we visit him. Your staff is very very friendly and acknowledged us by name every day. Just wish the washer and dryer were free or less expensive. One of your locations we used traveling in 2012 from California to North Carolina was free...loved it!!! August 3, 2013
Rated 4.0 out of 5.0 by Great location and Comfortable room The Hotel was somewhat hard to find the first time we stayed here last year! The sign is very hard to see from the street. Otherwise the service and friendliness of the staff is top notch. Everyone does their best to making sure that your stay is enjoyable! August 3, 2013
Rated 3.0 out of 5.0 by Small but OK The beds are full not queen! The hotel is very simple, overall clean. Pillows were uncomfortable, beds were just too small. Breakfast was nice. We were told it is @ 10 minutes from I-95. It was 25 minutes. August 2, 2013
Rated 5.0 out of 5.0 by Room, Comfort, Staff, and Service I first stayed in this hotel during Oct 2012 and my stay was excellent as it was during Jul 2013. I slept like a baby on the hotel mattress and checked out exactly 11:00 A.M. I have to ask for this particular room in the future. The entire staff and service were great as usual. Jennifer, one of the hotel receptionists was extremely very professional. July 30, 2013
Rated 5.0 out of 5.0 by Amazingly friendly and comfortable! We spent three nights recently and have stayed here before. This is our first choice Fayetteville hotel though we have stayed in several other hotels here in the past. Clean pool area, very comfortable room, friendly & helpful staff, tasty breakfast. We look forward to our next visit! July 27, 2013
Rated 4.0 out of 5.0 by Early Wake Ups :-( We stayed in the Fayetteville HIX for 5 nights, not to relax, but to help our daughter move to her new city. The hotel was conveniently located and our room accommodations were great. The staff was helpful, courteous and friendly. The problem was our room location which caused us to be awakened every morning between 6-6:30 by banging doors. Room 106 was located next to a housekeeping storage room and the workers were busy very early every morning. Not only that, but one of the exit doors to the outside was also very close to our room and that door slammed often. We never got to sleep in any of the mornings we were there. It was disappointing. July 26, 2013
Rated 5.0 out of 5.0 by Wonderful experience We had a great visit at the Holiday Inn Express fayetteville-Fort Bragg Location. The hotel was clean and up to date. The staff was professional, courteous and povided prompt service. Breakfast was very good, there was a nice assortment and it was fresh. We would definately stay here again! July 22, 2013
Rated 5.0 out of 5.0 by Great service Your staff made my stay very comfortable and accomadating July 21, 2013
Rated 5.0 out of 5.0 by Fantastic Service, friendly employees My wife and I take a trip between Maryland and Georgia a number of times a year, and this hotel makes the perfect half-way point. The staff is always courteous and friendly, and is very willing to help with our preferences when we stay. Instead of dropping a crib at our door, the staff took the time to set it up, put on sheets and even made a tiny pillow out of a folded blanket for our baby when we stayed last time. We are always greeted with smiles and service, and although this isn't the least expensive option in the area, it's definitely worth every penny for a staff that goes the extra mile. July 8, 2013
Rated 5.0 out of 5.0 by Great location Right in the middle of everything Fayetteville. Highly recommend. July 8, 2013
Rated 5.0 out of 5.0 by By Far the best I travel a lot for business and stay in IHG hotels but for the last year I have been traveling this is by far the best! Staff is friendly and willing to go extra mile to make your stay worth the money spent. They had a problem with the internet and called the service provider about the signal getting to my end of the building and the problem was resolved within the hour. Jen, Zina and the girls at the front also recommended the best places to eat and trust me they know because the places they recommended were awesome. July 2, 2013
Rated 5.0 out of 5.0 by June 2013 Polite, friendly staff. Nice, clean room. A/C worked great, bathroom was spacious. June 26, 2013
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