Rated 4.1 out of 5 by 26
Rated 4.0 out of 5.0 by EOlkha Nice place to rest after busy days.
IHG is the preferred chain and HIE is the preferred Brand for amenities and value for money. HIE Fenton was no exception.
Stayed with a group of co-workers and all were pleased with this property.
A bit awkward layout of wash sink outside of the bathroom, but it works as well.
Conveniently, "Lucky's" just next door - solid no nonsense well priced dining.
Bed mattress seemed a bit harder then yours truly is accustomed to.
November 14, 2013
Rated 2.0 out of 5.0 by simon3j Did Not Honor Tax Exempt
I guess the only issue I had was service after I'd left. I realized I never claimed my tax-exemption and have NEVER had an issue getting it credited back after the fact. This was the third Holiday Inn I stayed at this week and the other two were willing (VERY KINDLY I MIGHT ADD) to accept the tax-exempt form later on and credit it back. The two women I spoke to almost make me want to cancel my IHG rewards which I thought was going to be AWESOME as I've always been a fan of Holiday Inns... However, don't let this one ruin the bunch of great ones over a small amount of money. I just thought customer service would be more important considering it was, indeed, a small amount of money and nobody was willing to do anything. Fenton is NOT the best Holiday Inn you will find.
October 9, 2013
Rated 3.0 out of 5.0 by Darlene54 Check In and room
I think the agent behind the desk at Check in could use training in Guest Services.....She knew her job but was not friendly...maybe she was having a bad day or it was near the end of her shift.
our room looked as it had sat empty for a while and was not refreshed before we check in. We stayed over a weekend and the halls were noisy with guest coming in late at night ....shouting....No I did not call the front desk and complain, next time I will.
We choose your hotel over the other Inn up the street due to your star rating My next visit to Fenton in Nov I am going to try the one up the street. The location is perfect...
September 27, 2013