Rated 4.1 out of 5 by 30
Rated 5.0 out of 5.0 by grams and gramps clean!!!!!
This is the cleanest motel/inn we have ever stayed in.breakfast is great- more choices that the usual continental breakfast. Staff is extremely courteous and helpful. Our second stay here and we will be back.
January 17, 2014
Rated 5.0 out of 5.0 by JBGFL Very Pet Friendly - Great Location
I stayed after picking up a new puppy. Staff was professional and friendly. No extra charge for responsible pet owners! Very clean! Conveniently placed me near an exterior door so I had quick access to the outside to prevent potty accidents with my new puppy! Located in a nice area with restaurants and a grocery!
January 3, 2014
Rated 3.0 out of 5.0 by smiley03 Clean bathroom, lots of towels.
Overall stay was pleasant. Complimentary breakfast was very nice! Housekeeping services appreciated. However, some front desk personnel lacked customer service skills. I realize they were very busy due to power outages, but *paying customers* misplaced from there homes could have been treated with more courtesy and consideration. Providing excellent customer service, requires one to think beyond "its a job".
January 2, 2014
Rated 2.0 out of 5.0 by UnhappyGuest99 Terrible Service
Our room door was left unlocked by the cleaning crew on the first night. When we went to call down to the front desk, the phone was not working. When we went down to the front desk to report the issues, the staff did not seem concerned. The main hot tub was not working properly, very cool and jets not working at full capacity. There was snow on night two and three and they did a poor job of keeping the walkways clean and the lot plowed. The hotel is poorly maintained. We stayed a total of three nights, only on night two was the room cleaned properly and restocked. They never fixed the phone or apologized. I would not recommend this hotel.
December 18, 2013
Rated 4.0 out of 5.0 by EOlkha Nice place to rest after busy days.
IHG is the preferred chain and HIE is the preferred Brand for amenities and value for money. HIE Fenton was no exception.
Stayed with a group of co-workers and all were pleased with this property.
A bit awkward layout of wash sink outside of the bathroom, but it works as well.
Conveniently, "Lucky's" just next door - solid no nonsense well priced dining.
Bed mattress seemed a bit harder then yours truly is accustomed to.
November 14, 2013
Rated 2.0 out of 5.0 by simon3j Did Not Honor Tax Exempt
I guess the only issue I had was service after I'd left. I realized I never claimed my tax-exemption and have NEVER had an issue getting it credited back after the fact. This was the third Holiday Inn I stayed at this week and the other two were willing (VERY KINDLY I MIGHT ADD) to accept the tax-exempt form later on and credit it back. The two women I spoke to almost make me want to cancel my IHG rewards which I thought was going to be AWESOME as I've always been a fan of Holiday Inns... However, don't let this one ruin the bunch of great ones over a small amount of money. I just thought customer service would be more important considering it was, indeed, a small amount of money and nobody was willing to do anything. Fenton is NOT the best Holiday Inn you will find.
October 9, 2013
Rated 3.0 out of 5.0 by Darlene54 Check In and room
I think the agent behind the desk at Check in could use training in Guest Services.....She knew her job but was not friendly...maybe she was having a bad day or it was near the end of her shift.
our room looked as it had sat empty for a while and was not refreshed before we check in. We stayed over a weekend and the halls were noisy with guest coming in late at night ....shouting....No I did not call the front desk and complain, next time I will.
We choose your hotel over the other Inn up the street due to your star rating My next visit to Fenton in Nov I am going to try the one up the street. The location is perfect...
September 27, 2013
Rated 5.0 out of 5.0 by DryHeat Great Place
I've spent many weeks in this hotel and Tammy and the staff are always very pleasant. They often go above the call of duty to help with anything I might need. The location is great, lots of restaurants within walking distance and a nice park nearby. Lucky's Steakhouse is right next door and the food there is very good and reasonably priced.
September 25, 2013