Rated 4.1 out of 5 by 26
Rated 4.0 out of 5.0 by EOlkha Nice place to rest after busy days.
IHG is the preferred chain and HIE is the preferred Brand for amenities and value for money. HIE Fenton was no exception.
Stayed with a group of co-workers and all were pleased with this property.
A bit awkward layout of wash sink outside of the bathroom, but it works as well.
Conveniently, "Lucky's" just next door - solid no nonsense well priced dining.
Bed mattress seemed a bit harder then yours truly is accustomed to.
November 14, 2013
Rated 2.0 out of 5.0 by simon3j Did Not Honor Tax Exempt
I guess the only issue I had was service after I'd left. I realized I never claimed my tax-exemption and have NEVER had an issue getting it credited back after the fact. This was the third Holiday Inn I stayed at this week and the other two were willing (VERY KINDLY I MIGHT ADD) to accept the tax-exempt form later on and credit it back. The two women I spoke to almost make me want to cancel my IHG rewards which I thought was going to be AWESOME as I've always been a fan of Holiday Inns... However, don't let this one ruin the bunch of great ones over a small amount of money. I just thought customer service would be more important considering it was, indeed, a small amount of money and nobody was willing to do anything. Fenton is NOT the best Holiday Inn you will find.
October 9, 2013
Rated 3.0 out of 5.0 by Darlene54 Check In and room
I think the agent behind the desk at Check in could use training in Guest Services.....She knew her job but was not friendly...maybe she was having a bad day or it was near the end of her shift.
our room looked as it had sat empty for a while and was not refreshed before we check in. We stayed over a weekend and the halls were noisy with guest coming in late at night ....shouting....No I did not call the front desk and complain, next time I will.
We choose your hotel over the other Inn up the street due to your star rating My next visit to Fenton in Nov I am going to try the one up the street. The location is perfect...
September 27, 2013
Rated 5.0 out of 5.0 by DryHeat Great Place
I've spent many weeks in this hotel and Tammy and the staff are always very pleasant. They often go above the call of duty to help with anything I might need. The location is great, lots of restaurants within walking distance and a nice park nearby. Lucky's Steakhouse is right next door and the food there is very good and reasonably priced.
September 25, 2013
Rated 5.0 out of 5.0 by Brett2012 Wore out mattress
I have stayed at this hotel many times and it has always been great. I stayed there last week and noticed that the mattress was shaped like a canoe and was very difficult to sleep on. Outside of that, everything is great. The hotel is clean; the employees are so polite and eager to help. Very nice restaurant next door and not far from shopping. I wish they would update the mattresses.
September 23, 2013
Rated 4.0 out of 5.0 by Travelers4 Nice stay.
We were in town for an evening meeting. Check in was simple. Room was clean, though showing signs of wear. Hotel was quiet. Breakfast was standard fare with many choices. Breakfast area was clean and tidy. Didn't use the pool but the kids who were in looked like they were having fun.
September 3, 2013
Rated 5.0 out of 5.0 by Peaches101 Extremely clean and quiet hotel
At checkout we were told the hotel had been full but you never would have known it, it was so quiet. Very clean and beds were very comfortable. Awesome restaurant right next door and variety of stores across the street. Would definitely recommend
August 30, 2013
Rated 5.0 out of 5.0 by Mel48 very nice place
room was very nice, seemed very clean, nice and roomy, sofa and coffee table was a nice touch, seemed very quiet, breakfast
was good, good variety of food, check-in was fast and easy . located next door to Lucky's SteakHouse , one of our favorite places. will be staying there again..
August 21, 2013