Rated 4.5 out of 5 by 154
Rated 5.0 out of 5.0 by dtrout very nice room and extra quite
we enjoyed the hotel even if it was for just one night!!
April 3, 2014
Rated 4.0 out of 5.0 by Valpo Heat quiet and comfortable
Excellent location for our trip. Rooms were comfortable and quiet. Pool was very small.
March 31, 2014
Rated 4.0 out of 5.0 by Happy29 Avg HIE
The front desk staff was exceptional. I was placed in the "presidential suite" or so I was told. It was big, but wallpaper was peeling everywhere, mystery stains on wall paper above sink in bathroom, this room needs some SERIOUS updating, especially if it is the "presidential suite".
Everything worked, I stayed 2 nights, basically it as your average holiday inn. Room needs some repairs/updating, there are newer HIE's to stay at, with staff just as nice. Basically if your in Fenton, it is just ok. Nothing great, but nothing horrible.
March 24, 2014
Rated 2.0 out of 5.0 by WanderingTaxman1 Must have been a frat hazing night at this hotel!
I have not had such a loud, obnoxious, and continuously disturbing night in an IHG property in years! I would expect this sort of nonsense from a lower quality chain. Too bad the suite I was upgraded to did not have double or triple sound-proofing.
Two or three busloads of teens racing up and down halls, slamming doors, screaming, playing loud music when all I wanted after a 14 hour work day was a little peace and quiet.
I called the desk to complain three times that night and had to go out in the hall and request that the teens please consider other guests who had to work.
The desk staff did come up repeatedly. I am sure I was not the only guest put out by this horde of poorly mannered teenagers.
Breakfast a fiasco -- picked over would be a understatement.
I will not be back in this hotel in this lifetime.
March 24, 2014
Rated 5.0 out of 5.0 by Danny72 Very friendly staff
The staff at this hotel are the most friendly of any hotel I've stayed at.
March 16, 2014
Rated 5.0 out of 5.0 by JimZ33 Great for Joggers
This property is predictably the same, and I like that when I travel. I go for the top floor, and my room has always been quiet. The parking is close to the doors no matter where you go, and that's convenient if you're there for several days. The breakfast area at first seems small but there's always a spot, and it's always kept clean.
If you want to hike or jog, it takes about three blocks to get to the side streets but then there are plenty of wooded trail areas that can keep you busy for hours.
March 7, 2014
Rated 3.0 out of 5.0 by Jay RR What to pay??
I stay in a LOT of IHG properties and this one is the only one that the rate is different every night. When you stay for more than one night and are on company business this really makes things hard to explain when doing expenses!!!
If this does not change I will likely not stay here again!
February 13, 2014
Rated 5.0 out of 5.0 by Brokenzipper Great Honeymoon Suite
I could not find very much info on the Honeymoon suite before we stayed so I will write some. Our room was right next to the elevator on the 3rd floor, however we never once heard it or anyone around it. And this was a night when a teen hockey team was staying on our floor. Whisper quite in the room. There was a few gaps in the door while closed but it didn't bother us because the bedroom is far away from the door. The honeymoon suite is a very large hotel room with a kitchen, living room, separate bedroom with door and a huge bathroom with stand up shower and a heart shape jacuzzi tub. The tub filled very slowly but we had plenty of hot water. Also a tv/DVD player above the tub but it was too high up to see it comfortably. We also enjoyed the fireplace. Good breakfast with ham, eggs, biscuits and gravy, pancakes and more. The staff was very polite and friendly.
February 12, 2014
Rated 5.0 out of 5.0 by Cdmom Overall great overnight stay
As always the rooms were clean and bed was comfy. I love the pillows. This visit our room seemed smaller than normal and it was a little noisy since we were next to the pool atrium. The noise wasn't that bad especially with our heater running but we were very aware that the ape sounding children in the pool were having a good time. The staff were very helpful and friendly . The breakfast was good for a free breakfast. It would be nice to have a few dairy free options though.
February 4, 2014
Rated 5.0 out of 5.0 by Jim1291 Great stay
The room was comfortable and roomy. Breakfast was good and plentiful. But the staff was fabulas. They suggested places to visit during our down time and baked some very good cookies.
January 15, 2014
Rated 4.0 out of 5.0 by zzzz500 IHG Policy changed
I'm a IHG priority Club member. Perviously a couple beers were part of the program for each night. The policy changed and on this visit a bottle of water and a small package of trail mix were provided. Really was looking forward to those beers after a long days drive.
January 7, 2014
Rated 5.0 out of 5.0 by STLMIZZ Excellent
Amazing staff! They did an amazing job during our four day stay!
January 3, 2014
Rated 5.0 out of 5.0 by jerryo overall
Once again the best holiday inn express I stay in.Always look forward to my stays there.
January 3, 2014
Rated 1.0 out of 5.0 by momaamy Honeymoon suite is no honeymoon!!
I rented an executive suite with jacuzzi for my daughters and rented the honeymoon suite for my husband and I. My daughter's room wasnt too bad as it looked as tho it had been recently remodeled other than the old ratty furniture still being used. The honeymoon suite was disgusting and not at all something romantic for anyone. Immediately upon entering...the musty smell slapped us in the face. The carpet was old and stained, the kitchen countertop was all broken and chipped, the furniture was ancient and worn, the ceiling was falling down and looked like it had been poorly patched, the sinks were stopped up, and the red heartshaped jacuzzi was half white from scum. Not impressed. Would NEVER stay again. Yuck!!!
January 1, 2014
Rated 3.0 out of 5.0 by Karry66 Expected better
This is not our first stay at this property, but probably our last. We were greeted coldly, given a room and asked, with a doubtful voice, if I wanted a water and crackers....previously, this was a welcome and thanks for being a member reward! The room was over heated, the bathroom was missing several amenities and breakfast was much less than expected. Cinnamon rolls were cold, bacon was undercooked and coffee was not kept filled.
January 1, 2014
Rated 3.0 out of 5.0 by Judithedith Property needs updating.
Staff was very friendly but the quality of the inn is not up to what I expect of the Holiday Inn.
December 30, 2013
Rated 5.0 out of 5.0 by mnichls Greet Stay
I am a very light sleeper, easily woken by sounds and movements during the night, then having difficulty falling asleep yet the Holiday Inn Fenton was very quiet and comfortable. Definitely recommend this hotel.
December 26, 2013
Rated 4.0 out of 5.0 by FamilyTime2013 Junior Suite with great service
We stayed in the junior suite with our 2.5 year old and it is a great option for parents to chose this room if they only have one kid. Having him in a separate room with the twin bed made the experience easier because we didn't have to worry about him in a large bed and sharing the room.
Ciara at the front desk was so nice and provided us with information of the area.
If there was a con, it had to be the toilet. It is very loud. You definitely wake up if someone flushed which isn't good when you want a toddler to sleep. And then the pool area. It's great to have an indoor pool but mid day, say 11-12 pm I saw a street clothed man throwing rocks or something into the pool. I asked the front desk people about him and I got blank looks and one older lady gave me a look like "why am I asking?" I think pool maintenance should be done when the pool is closed with a sign on the door saying "being cleaned" or something. Otherwise it looks peculiar.
We visit St. Louis 2-3 times a year and we may stay here again.
December 18, 2013
Rated 5.0 out of 5.0 by gmaandgpa older rm but still clean and comfy
We got an older room at this HI Express but it was still immaculate and comfortable. The breakfast was good, as usual. The shower was great. We are always pleased with HIX.
December 7, 2013
Rated 3.0 out of 5.0 by Loudc Uncomfortable bed and pillows
The bed I slept on was one of the worst nights sleep I had as it was uncomfortable. The bed was just too firm but yet provided no back support. Plus the room just seemed outdated.
December 3, 2013
Rated 5.0 out of 5.0 by DebbieK50 Clean, well managed, great location, great price!
What a pleasant experience! Great service, amenities, location, and price. We took advantage of the work out room, fabulous hot breakfast bar. Next time we will utilize the pool. Friendly staff and comfortable atmosphere. We will return to this hotel again and higly recommend it.
November 29, 2013
Rated 3.0 out of 5.0 by sales101 wifi service
the wifi service at this location is only comparable to the old dial tone technology of year's past... POOR
November 25, 2013
Rated 5.0 out of 5.0 by PUMPKIN79 Comfortable bed but chairs were not too good.
WE HAVE LEARN ONE THING YOU CAN'T GET A HOTEL
IN MOST AREAS THAT IS CLEAN AND NICE . WE HAVE WALKED OUT OF A LOT OF THEM. YOU CAN ALMOST ALWAYS
COUNT ON HOLIDAY INN . THE PRICE SHOULD BE A LITTLE
LESS FOR SENIOR CITIZEN .
THE BEDS ARE GREAT WE ALWAYS WORRY ABOUT BUGS
BUT WE HAVE NEVER HAD ANY PROBLEMS WITH HOLIDAY INN.
THE BREAKFAST WAS REAL GOOD AND ITS FUNNY BUT WE HAD A HOTEL STAFF TELL US ONE TIME THAT YOUR CHEEPER
HOTELS ARE THE ONES THAT SERVE BREAKFAST.
THAT WAS IN THE ST LOUIS AREA........CAN YOU BELIEVE
WE ENJOYED THE STAY SEE YOU NEXT TIME.......
November 20, 2013
Rated 5.0 out of 5.0 by CH62 Clean rooms
We stayed here for three nights while in St. Louis for our son's wedding. The hotel staff at the front desk was very friendly and helpful. The rooms were clean which is a big deal to me! The lobby was a great place for our family to visit and to work on table decorations for the reception. We would stay here again.
November 14, 2013
Rated 5.0 out of 5.0 by lbraat Good stay
The room staff was kind and helpful and the front desk clerk was nice. You need shoes and socks to go to the breakfast area, so keep that in mind and pack something other than sandals. Overall, a good stay in a clean hotel.
November 12, 2013
Rated 5.0 out of 5.0 by Vance8 Quiet with excellent service
The entrance to hotel was a little confusing but once there the stay went well. The staff was courteous and friendly. The only problem was with the excess height of the bed. I‘m handicapped and getting into bed was painful.
November 9, 2013
Rated 5.0 out of 5.0 by patty68 excellence
The excellence we've come to know at most Holiday Inns. Perfect pace to stay starting a long trip.
November 3, 2013
Rated 5.0 out of 5.0 by Douglas56 Very clean and great service.
Friendly staff, great breakfast, conveniently located to major highways, and beautiful rooms!
Complimentary beverages upon evening of check-in were a pleasant surprse as were the cookies available late afternoon and evenings.
October 31, 2013
Rated 4.0 out of 5.0 by sdtaylor65 Great Staff
The staff at this location was very personable with you as a guest. The room was clean. The breakfast lacked in some areas.
October 23, 2013
Rated 5.0 out of 5.0 by CGrappe Loved it
My husband and I only stayed one night for Fright Fest but it was one of the best experiences we had at a hotel. When we checked in the front desk girls were super friendly we were even joking are around about how to pronounce our last name. The room was clean and everything in its place. The bed was super comfortable. We didn't use the pool but it looked really nice. The breakfast was good we went down kinda late and it seemed like there was a rush of people so go early. We loved the location it was close enough to six flags and Lone Elk Park where we went the next day. I would totally recommend this hotel!
October 23, 2013