Rated 4.1 out of 5 by 324
Rated 1.0 out of 5.0 by Newjoy Never to return - no management interest in resolving
I had the worst experience ever in staying at this holiday in express. No hot water for two days third day moved to a new room and bathroom flooded had to mop my own floor.
I would expect that the management would certainly offer some type of restitution for this dire situation but no response. I intend to go to management of holiday in express is with this issue.
This makes me very leery of holiday inn in general with this type of lack of response.
Used to be a big holiday in express fan, now I'm not.
November 26, 2015
Rated 5.0 out of 5.0 by Aunt Kimmy Great customer service
Staff was quick to correct any problems. Plus, they were generous enough to let us check in a few hours early so that we had more time to get ready for our daughter's wedding.
November 24, 2015
Rated 5.0 out of 5.0 by glory gal beautiful, clean
wow different from any other Holiday Inn express, beautiful, newly remodeled, excellent staff, great breakfast and service
November 23, 2015
Rated 3.0 out of 5.0 by Platinum46 NOT IMPRESSED !!!!!!!!!
Took 20 min for hot water to flow in shower, check in clerk not friendly. Left at 6:00 am for work, coffee not ready at breakfast area.
chair in room totally uncomfortable to relax and watch tv or work from.
1st and last time staying here, will return to Drury where i usually stay when i work in area.
November 22, 2015
Rated 3.0 out of 5.0 by Rock guy 8 Cold Water
left side of hotel had no hot water, stay to the right and you'll be o.k.
November 22, 2015
Rated 2.0 out of 5.0 by mandmski upset with this hotel
We were very disappointed in this property. It wasn't what we are use to for a Holiday Inn Express. We had 4 rooms rented for a family get together. The pool area was terrible. It should be shut down and redone. The kids all complained that the chemicals were burning there mouth and skin. The public spaces were not too clean. Every one had no hot water for showers the next morning. Some said the towel bars came off the wall. However the girl that worked the front desk was wonderful. Anything we needed she did her best to get it for us.
November 20, 2015
Rated 1.0 out of 5.0 by QualityA Complaint
No hot water was the only problem but it effected several people in our group estimated 15
November 19, 2015
Rated 4.0 out of 5.0 by Lindsay8643 Great option in Fishers
Great option for the price and location. Updated interior - bathrooms are a bit dated, however.
November 18, 2015