Rated 4.0 out of 5 by 97
Rated 1.0 out of 5.0 by Cubbie3 Choose another hotel, don't stay here!
Lazy, incompetent staff. Noisy rooms, can hear TV from rooms next to you...all night, if they leave their TV on all night. Expired milk
June 24, 2014
Rated 5.0 out of 5.0 by msrush22 Wonderful service and clean appealing rooms
The hotel was so beautiful and the designing and structure were wonderful and clean!
June 19, 2014
Rated 5.0 out of 5.0 by Lucho 156 Great place to stay
When arriving at the hotel I was impress with the cleanness and the customer service received at check-in. Also the rooms we're great and comfortable, very nice soft bed, and excellent amenities.
June 18, 2014
Rated 3.0 out of 5.0 by AET_Stu Nice Enough but Size Matters
This hotel is ok but for the choices available in the area, it doesn't rank very high for value.
The rooms are pretty small.
They seemed to have filled up the room with alot of furniture that people just wont use.
The bathrooms are VERY small. So small in fact that the bathroom door will not open fully, it hits the tub.
So to get into the shower/tub you have to squeeze to one side of the bathroom to close the door.
I thought the breakfast was horrible. Typical hotel breakfast, scrams, sausage, bacon but they put onions and peppers in the scrambled eggs, with no option for those of us that just don't like onions.
The internet was ok for speed...sometimes.. but for some reason I had to sign in constantly, kept getting kicked out.
The TV in the room is huge, that was a plus. For techies, it's alittle bit older, max. res. 720P but has easy access to recepts and multiple inputs.
June 16, 2014
Rated 5.0 out of 5.0 by FBG121 Nicely renovated.
newly renovated rooms and common areas. great staff.
June 12, 2014
Rated 1.0 out of 5.0 by Tammy123 Noise all night long and not able to sleep
We were up all night long with doors opening and closing all night. They need to not have access to those doors after 10 pm.
June 12, 2014
Rated 5.0 out of 5.0 by yairlin It's time to change the Breakfast philosophy
We choose to return to this hotel after visiting Fishkill about three years ago. We liked as before the nice welcome and quick check in as well as this clean and inviting room with the great and convenient large beds.
We are again very disappointed from the Breakfast menu and all philosophy around: The food variety is very poor, every time the same scramble eggs and a few hot sausages, two or three cereal containers, NEVER SOME VEGETABLE, one or two types of fruit.
The looks of a Fast food chain is inevitable! The paper plates and the soft plastic forks and knifes as well as cups are entirely in a contrast to a high valued hotel chain, and it relates to all Holiday Inn hotels we visited. We don't really understand why. Once (about five years ago) every HI Express hotel uses normal Dishes and cutlery! Why are you lowered the standard? Why you think that a business person or a matures couple likes this kind of breakfast experience?
As a loyal members of IHG we believe that you have to do a few things to improve the breakfast philosophy for a much welcoming travelers feelings.
June 7, 2014
Rated 5.0 out of 5.0 by WP parent West Point Graduation
Great location for family visiting cadets at West Point!
June 7, 2014
Rated 4.0 out of 5.0 by OscarW Over priced
We were on our way home from a seven day trip and we have a rewards card for Holiday Inn hotels so we decided to stay here. The room was very small and the bathroom was hard to manipulate, it too was very small. I feel that the room was over priced for what we got.Thank you.
May 28, 2014
Rated 2.0 out of 5.0 by Nana and Papa Convenient for our travel plans
Have stayed with you several times as we travel to and from Florida.
Service exceptional in the dining room. Front desk staff friendly, but could make a cleaner/neater appearance!
May 9, 2014
Rated 5.0 out of 5.0 by candis0214 Nice Room and Good Breakfast
We had our whole team stay at this hotel and it was very comfortable. Nice rooms and lobby. The breakfast was hot and very good. It could use more fresh fruit, but otherwise there was plenty of selection. The staff was very courteous and helpful. The hotel is conveniently located with lots of restaurants and shopping around it.
April 30, 2014
Rated 3.0 out of 5.0 by Kolya123 Comfortable but confined
The hotel has a clean and contemporary feel, but suffers from restriction of space. The bedroom seemed to have so much furniture packed into it that it became claustrophobic. The angle did not allow for sitting in the easy chair and watching the TV comfortably. The breakfast buffet was good, but again space was tight and if it had not been very quiet at the time we ate I am not sure how it would have worked. As someone who likes to exercise before breakfast it was disappointing to find the swimming pool did not open until 10 a.m. As no lifeguard is on duty it is difficult to see the reason for this restriction.
April 27, 2014
Rated 5.0 out of 5.0 by DanOL Great stay!!!
I love this hotel. I go up to the Hudson Valley often hiking and always stay at this location. I brought my 77 year old mother with me this time and the staff, particularly Nancy, rolled out the red carpet. Nancy went out of her way to be very nice at check in and even walked us to the room to make sure my Mom had everything she needed. I will never stay anywhere else when visiting the Hudson Vally.
April 16, 2014
Rated 5.0 out of 5.0 by Baton Great Hotel
This hotel was excellent and would recommend staying there. The beds were so comfortable and the pillows were marked soft and firm.
Very clean and the staff was wonderful.
We needed an extra night and when I called the staff did everything they could to get us a much needed room.
April 16, 2014
Rated 5.0 out of 5.0 by Twins are the Best Excellent customer service
When their is a Holiday Inn within 30 min of my final destination I'm there....excellent throughout the US and Canada (Inn's). Hooah
April 15, 2014
Rated 4.0 out of 5.0 by happy-HI-traveler Dining Room needs help
As always HI is better than the other guys or is it. This stay found the desk clerk in the morning tietering on a stool dressed in a tee shirt. He exhibited a casual condecending attitude almost irresponsible.
The dining area is to small for a reasonable sized breakfast. I found myself stumbling over other patrons and the tables and chairs (difficult to walk around).
At 7am the juice machine didn't dispence OJ and the attendant couldn't fix it. Enter the desk clerk - who would eat after him.
Breakfast at most HI's is routine and well managed but these guys just dont get it. Get some training it can be done right.
April 8, 2014
Rated 5.0 out of 5.0 by Super Evan Perfect place to stay, nice breakfast area.
I really appreciate the free laundry machines, Nancy the manager is always great and a nice breakfast selection in the morning.
March 18, 2014
Rated 3.0 out of 5.0 by Travel light Linens
Room presented nicely, location central to shopping, eating, etc. Bath towels were quite rough, but hand towels were fluffy. Bed pillows really small.
February 28, 2014
Rated 1.0 out of 5.0 by Ccook2 Poorly staffed and room keys constantly do not work
Had to wait nearly 20 minutes upon arrival
For someone to come to the counter. I was calling the
Hotel while standing at the frt desk and no one answered.
Then for everyday I was there my room keys
Would not work. Not considering the false fire alarm that
Had us all standing in the cold for 2 hours
February 24, 2014
Rated 5.0 out of 5.0 by mm_229 Clean! Comfortable!
staying at holiday inn express now for over 3 years exclusively. I like to see how each hotel does things differently, and this one is great.
I spoke with the manager and she mentioned a new breakfast menu coming out with healthier options. I am eagerly awaiting that. the current breakfast is pretty standard, although the pancakes are pretty nice.
February 11, 2014
Rated 1.0 out of 5.0 by Business Traveller 1968 A very bad holiday inn express
Hot tub was cold. Asked 3 times to turn it up, finally they increased it but it was still too cold to be worth getting in. Internet kicks you off every 20 minutes and you have to re-login. Bathroom was gross, door doesn't open all the way and you have to close it to get in the shower. Water pressure was terrible. Breakfast was very weak except for the prepackaged items. Bacon was disgusting - unedible. My associate was locked out of his room for an entire day! Even the manager couldn't get it. When I asked for a late check out the response was unbelievably rude, and I was threatened with being charged if I was late. I will not stay here again.
January 30, 2014
Rated 1.0 out of 5.0 by mf123 i would not stay there again
there was trash in the hallways dirt on the floors
January 14, 2014
Rated 2.0 out of 5.0 by Joehay Middle of the night
Someone pulled the fire alarm at around 4:30am causing everyone to have to evacuate and wait for fire department.
January 1, 2014
Rated 5.0 out of 5.0 by Lo72 Would Definitely Recommend
My husband, three children and I stayed at the hotel for two nights, including Christmas Eve. It was very clean, the free breakfast was good and the staff was polite. My children enjoyed swimming in the indoor pool. The beds were comfortable. The price was very reasonable. Our room had two queen beds. The only reason I gave four stars instead of five for the room is because it was a little crowded, but that was partially due to staying there with five people. I would definitely recommend.
January 1, 2014
Rated 3.0 out of 5.0 by Jamie98 Clean rooms and Excellent Breakfast!!
Everything was GREAT until the kids went to get in the pool- it was FREEZING! Other than that very clean hotel and great location!
January 1, 2014
Rated 5.0 out of 5.0 by Melm12 A Good Find
I chose this hotel on last moments notice for a Christmas Eve Stay because it was a better value than the surrounding Hotels. It exceeded my expectations. The room was very large and clean. The staff was nice and very cheerful for working a holiday. They really made my stay.
December 29, 2013
Rated 5.0 out of 5.0 by DanOL Great hotel
Lovely hotel with clean large room and a great staff. We located and full of amenities. Including a nice buffet breakfast, a pool and washer/dryer.
December 25, 2013
Rated 1.0 out of 5.0 by Roadwarrior74 Incompetent staff and no attention to detail
I stay at this hotel on a regular basis and have had two very poor experiences within the past two months.
December 14, 2013
Rated 1.0 out of 5.0 by DAVEJB A REAL DISAPPOINTMENT
Smallest handicap room I have ever been in. Couldn' t even turn my chair around in the room. Had to pull in and back out. The wallpaper was falling off in the bathroom and there were screws sticking out of the shower walls. I complained at the desk and was told there was nothing they could do about it . HIE should be embarrassed by this inn,
December 9, 2013
Rated 5.0 out of 5.0 by Rrazz525 Service/Comfort/Cleanliness
Stephan and the team at this hotel bring service to a better level than the average.
I travel for work, this team understands the importance of fast friendly effective service.
The hotel is clean easy to get to and the continental breakfast is a plus.
Their attention to detail is above the rest they understand effective service is important in the industry.
I would recommend this location all the time.
Nice job, keep it going.!
Upstate NY business traveler
December 8, 2013