Rated 4.3 out of 5 by 61
Rated 1.0 out of 5.0 by Lf1279 Comfortable bed and clean. Awful breakfast, hot tub and room.
We had to stay here on business between training sessions. The bed was great and the room clean- 2 very important elements. But our room overlooked the back of the sign for the hotel. We arrived in the daylight and thought "well what an awful view but no big deal. These hotels often overlook parking lots". But once it was dark the lights of the sign blared into the windows and there was a quiet hum sound from them. We tried closing the blinds twice in the middle of the night and they did not close. Neither of us slept well. This room should not be available to stay in. It was terrible.
In the morning I mentioned the problem to the receptionist and she simply said "oh you should have been able to close the blinds". I explained that we tried and they didnt work (how complicated can blinds be!?). She didnt seem to care or apologize or offer us any refund.
Following this interchange we tried to eat breakfast. The only thing edible was the pre packaged cereal. The eggs, pancakes biscuits were in edible. The pancakes like cardboard, the eggs watery and not even worth trying.
We travel a lot for work and will not stay at hear hotels anymore.
September 26, 2013
Rated 5.0 out of 5.0 Holiday Inn -Fishkill, NY
Stayed in many hotels on our way to NY and found this particular Horliday Inn EXCELLENT ! It was CLEAN, Staff was more then helpful, breakfast food was outstanding. The staff was courteous and was able to help us with the wireless connection. The cleaning staff was courteous and thorough.
September 25, 2013
Rated 5.0 out of 5.0 by Colette1 Relaxing place to stay.
This is a nice new facility with comfortable rooms, good service and a good location.
September 25, 2013
Rated 5.0 out of 5.0 by kc135 great Stay
The greeting was just perfect and the room spotless.
It was a quiet area and we thoroughly enjoyed our stay.
We would recommend this Holiday Inn to everyone.
September 24, 2013
Rated 5.0 out of 5.0 by Blessing123 Good for Family & Business stay
Good for Family & Business stay
decent and secured location and nearby several restaurents
September 5, 2013
Rated 5.0 out of 5.0 by Jim7777777 Great Service
I've got to tell you that Jennifer did an outstanding job, first getting the reservation completed, checking us in painlessly and being there when we needed assistance with directions. It's folks like that, that keep us coming back to Holiday Inn.
September 1, 2013
Rated 5.0 out of 5.0 by Soccer37 excellent hotel
Beautiful, clean, updated, lots of restaurants within the area! would absolutely stay again!
August 27, 2013
Rated 4.0 out of 5.0 by Btat comfortable beds pretty quiet
Grandkids loved the pool, the longer hours really helped
Breakfast is good, nice variety
August 23, 2013
Rated 1.0 out of 5.0 by ginger2376 Don't ever stay in the room by the elevator!
Don't ever stay in the room by the elevator. We had stayed at this same location just a few weeks prior and had a wonderful room, and great customer service! However, when we returned we were offered a "discount" for the room by the elevator. We had received a military discount before, but was told that it was not available for this room. The desk clerk did tell us that some folks did not getting the room by the elevator due to "the noise." We thought she meant the people noise associated with the elevator, NOT THE WORKING OF THE ELEVATOR.. The head of the beads were against the wall that vibrated each time the elevator was used, and the mechanical noise reverberated throughout the room constantly! When we told the clerk the next day, she took 10 % off of the room. This room should never be sold to anyone!!! It is horrible!!!! We also were not recognized as club members when we checked in.
August 21, 2013
Rated 4.0 out of 5.0 by feyoung Holiday Inn Express Fishkill, NY
We stayed a total of 5 nights under two different reservations. The hotel was very clean and well kept. The only issue we had was on our last night when the bathroom light burned out. The maintenance man came to replace it and said he didn't have any more of those bulbs so he'd have to wait until the next day or call his manager. We were in and out of the room all day and figured he'd be back after he spoke with his supervisor but he never came back. For the rest of the night and following morning we only had the light in the shower to see by while in the bathroom. When we checked out and spoke with the desk clerk her answer was "he's new". We also had to run the maid down to get clean towels. We didn't have the "do not disturb" sign out so I don't know why she never stopped by. Other than that the hotel is located in a good spot with easy access to lots of activities and is close to several train stations for a quick ride down to NYC.
August 20, 2013
Rated 3.0 out of 5.0 by KFTY Mixed
Upon arrival to the hotel there were about eight guys or more drinking cheap (b-light) beer out on the benches in front of the main entrance. This continued for at least a few hours until we went back to our room after dinner. Not really their fault since there was no other outdoor space in which to congregate. And not really the hotel's fault since they didn't have much control over it. Either way, not exactly the first thing you want to see when you are checking in.
When I walked up to the desk to check in there was nobody there. I noticed a couple employees standing outside talking, one of them was enjoying a cigarette. It took a minute or so before one of them came back in to the desk and the young man greeted me with "whats going on". I'm young-ish and would like to think I'm a cool guy, but this is still not the level of professional courtesy I expect from a major hotel chain. I could say more, but that speaks enough in the way of his customer service for the rest of the experience. It was nice that you could tell when he was working though, since he always parked in the one spot closest to the door.
The room itself was decent. You could tell it had been fairly recently renovated. But there were already problems developing in the bathroom from too much moisture and not enough ventilation. It will only be a matter of time before it needs serious maintenance attention. Apart from that the room was tastefully decorated and modern. Free wifi was nice although it seemed to cut out a lot so you had to keep reconnecting.
The bed was average. It seemed clean, but the pillows were pretty flat, and the protective mattress cover made a lot of squeaky noise when you moved around. The mattress itself was comfortable.
Breakfast was decent. The eggs were pretty terrible, but most other things seemed up to par with a hotel breakfast. The automatic pancake machine was a nice touch and tasted good.
The pool and hot tub area was nice, and one of the reasons we chose to stay here. Except for the fact that there were a couple of creepy guys lingering outside and staring directly at the women and two year old child we were with. So that took away a little bit from the pool experience. At least they did not appear to be hotel employees.
Overall I would give the experience a 6.0 out of 10.
August 18, 2013
Rated 5.0 out of 5.0 by ppaul Clean and comfortable
The room was clean and comfortable. Refrigerator and microwave are a plus to have.
Highly recommend staying here!
August 16, 2013
Rated 4.0 out of 5.0 by EAMD Clean, comfortable bedroom, small awkward bathroom
I stayed for one night with my three children. The hotel was clean and new and the bedroom was comfortable, though a bit on the small side, but the bathroom was really uncomfortable. The sink was inside the bathroom diagonal in the corner - only suitable for one person. Tiny counter space. Two people could not even stand next to each other and see in the mirror. The counter was also very high - not usable for children trying to brush their teeth. Though the room has 2 queens - I would not recommend it for more than 2 people because of the bathroom, and not for younger children.
August 4, 2013
Rated 5.0 out of 5.0 by tonygolf Excellent hotel
If possible, we stay at Holiday Inn Express' each time we travel. This particulat HI was in excellent condition. Very clean, quiet and comfortable. Breakfast had it all, with pancakes, yogert, cereal varities, hot coffee, etc. It was a great experience.
August 3, 2013
Rated 3.0 out of 5.0 by Shirleythetraveler Physically a nice hotel but...
The hotel itself and stafff were good. However, may, may children with a lot of noice. They filled the pool and ran up and down the hallway playing hid&go seek till 11:30 PM. Finally, someone, definately not the parents, came out of their room and told them it is 11:30 and to stop. A guest should not be the policemen for a hotel. Plus maybe it was just sumertime and a lot of people on the road, but there seemed to be quite a few guests that were just plain rude. Be it cutting in line at breakfast, loud in the hallways or not letting people exit the elevator before the jumped in.
August 1, 2013
Rated 5.0 out of 5.0 by Mainebound Excellent experience.
We plan on making this a regular stop on our frequent trips to New England from Pennsylvania. On our first, visit so far, we found the hotel to be extremely clean, the staff to be courteous and the breakfast to offer a nice variety. In addition, the hotel was fairly priced and easily accessible from Route 84.
July 27, 2013
Rated 5.0 out of 5.0 by chunky All around great experience
Stayed 1 night during what seemed a very busy time for area. Looked like some kids sports tournaments, etc. Room was ready on time, staff very professional and best of all room was totally clean! Would definitely recommend.
July 27, 2013
Rated 1.0 out of 5.0 by ginnie Poor quality of a room
I have never paid as much as I did for this room in a Holiday Inn Express Line. This was way OVER PRICED....the room was very small...cluttered with furniture and the bathroom was very small also...with dust webs or spider webs hanging from ceiling ...the tub was stopped up and couldn't get it opened...the door to room would not close automatically had to make sure by pulling it shut. The worse night ever in a HOLIDAY INN EXPRESS...hope new management will take over this one or is it really PRIVATELY OWNED as the guy at the desk said? How can that be and still carry Holiday Inn Express name? ...but I will not waste my time on using this hotel on my return trip home
July 25, 2013
Rated 5.0 out of 5.0 by DanOL Great hotel
My favorite Holiday Inn Express. Love everything about this hotel. Great location, Great rooms, nice pool and Nancy and the rest of the staff are very helpful.
July 21, 2013
Rated 4.0 out of 5.0 by pdrb1111 Fishkill HIX
We stayed at the Holiday Inn Express (HIX) in Fishkill while on vacation with plans to hike at Bear Mountain State Park. So the primary reason we picked this hotel was its proximity to the stare park. Upon check in the front desk was manned by Samantha. She was very friendly, smiled and professional. The morning staff on the otherhand was the complete opposite. I had to wait for the two at the first desk to stop a personal conversation before they acknowledged my presence. When the did, one did not even look up. The breakfast attendent did not greet, smile or acknowledge our presence. I definitely recommend Customer Service Training for the front desk staff.
July 19, 2013
Rated 5.0 out of 5.0 by HowDallas2 Wonderful..
Stay here all the time and just love it. The rooms are very clean and the staff is always helpful, regardless of circumstance. Will be back in August -- see you then guys.
July 14, 2013
Rated 2.0 out of 5.0 by Dawn10 Not working appliances
The ice machine didn't work on 3rd floor. Dryer was not working properly. Pancake machine did not work. The cinnamon buns were gone by 7:30.
July 11, 2013
Rated 4.0 out of 5.0 by Btat comfortable beds pretty quiet
We would recommend this Hotel. We along with our grandchildren loved the pool,
Breakfast was quite good, enough variety for everyone.
Coffee almost all day was great for me.
Good restaurants within walking distance. Staff was always friendly and very helpful. The luggage racks were very helpful.
July 7, 2013
Rated 5.0 out of 5.0 by ARegularBizTraveler Great value for the price
This hotel is very new and beautiful, with a great, friendly and helpful staff. The room was incredibly spacious and well appointed. I have stayed at few hotels that even begin to offer similar value for the same money.
June 24, 2013
Rated 5.0 out of 5.0 by MBW1 Great HIE Property
Great location, near many places to eat and located right off the highway.
I would stay at this HI property over others in the area.
June 21, 2013
Rated 5.0 out of 5.0 by Dee29 super clean & Nice
we stayed at this HolidayInn Express as part of a wedding block. Rooms were updated clean and comfortable. Staff was friendly and accommodating. Breakfast was an added bonus.
June 10, 2013
Rated 5.0 out of 5.0 by Soccer37 Excellent room and hotel
Beautiful room, spotless, would definitely recommend this hotel!
June 7, 2013
Rated 5.0 out of 5.0 by Turtle11 Clean,room amenities,breakfast
The room was outstanding. The decor of the hotel was fantastic. The service was spot on. The price was great. The breakfast was well done seating area perfect. Lobby area was friendly and inviting. Overall I would recommend this holiday express to others.
June 6, 2013
Rated 5.0 out of 5.0 by jim4 Comfort without Stress
This hotel exceeded our expectations in all areas. Easy access from I-84, good restaurants within walking distance (enjoyed the Red Line Diner), shopping closeby, and wonderfully appointed room. Even toothpaste in the bathroom. After a stressful day on the road, we appreciated this opportunity to relax and unwind.
Breakfast was the usual, nutritionally dead zone. Skipped it!
May 22, 2013
Rated 4.0 out of 5.0 by TechTraveler Good location
This was my 1st. stay here, with all the hotels in the area I was surprised it was more expensive than most.
I do enjoy the HIE experience and really didn't mind the extra cash flowing out of my pocket...
May 20, 2013