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Rated 3.9 out of 5 by 190 reviewers.
Rated 2.0 out of 5.0 by Hallways, elevator, stairwells need thorough cleaning Our room was clean, the bathroom was clean, the staff was friendly and helpful, but the general areas of the hotel need a good cleaning. The carpet in the hallways and stairwells is stained and littered at the edges. The elevator floors are filthy. The only thing slower than the Wifi is the bathtub drain, which does not keep up with the shower water going in. January 10, 2014
Rated 5.0 out of 5.0 by Not bad Typical comfort and room in holiday inn express style. Price is too high because of the location where is surrounded by miles of dirt. However, it was a sweet stay. Staff is pretty and nice. January 8, 2014
Rated 3.0 out of 5.0 by Hold/Cold Experience. The room temp was either boiling hot or very cold..you could not set the temp control in the room..we were a party of 9 and had three rooms..ours was the only one that did not have programmable thermostat in it..very disappointing that either my husband or I had to wake several times a night to either turn the heat off or back on. January 8, 2014
Rated 5.0 out of 5.0 by AMAZING Front Desk Staff The woman who checked us in was wonderful!! When we mentioned that we would be staying 2 nights on our trip from Wisconsin to California she proceeded to give us a local area map and tickets to local family friendly attractions. She also remembered our family as we walked around the property. And, although we had stayed other nights at Holiday Inn facilities, she was the first one to mention the Rewards Program. January 6, 2014
Rated 3.0 out of 5.0 by Nice staff, poor value. staff was great, room clean however the wear and tear on the building was very evident. the room was NOT worth the price. January 6, 2014
Rated 4.0 out of 5.0 by Great service and staff Clean room. Comfortable hotel Pool and spa was nice. January 5, 2014
Rated 2.0 out of 5.0 by Less the holiday than we'd hoped for Unfortunately, we decided to stay at this hotel instead of driving on down to Phoenix. We paid less in PHX for a better hotel. The hotel staff were very kind & professional. However, the property was in need of some serious updating and cleaning. This is the 2nd BAD experience we've had at Holiday Inn & Suites. We had a similar situation at the Holiday Inn & Suites at Orange Beach, AL. The hotels were very similar. Flagstaff's hotel was "overworked & underpaid" in a ski town, while the Orange Beach location on the beach. Both had flooring suffering from constant water damage. Flagstaff was not very clean: pink mildew in the toilet, stains on towels and sheets, and elevators not functioning properly. We did end our stay on a positive note however. We did enjoy a GREAT complimentary breakfast. Again, the hotel staff were very kind, helpful and professional. My comments should not be directed at them. This will probably be the last time we'll be staying with Holiday Inn. January 4, 2014
Rated 5.0 out of 5.0 One of the best operated we have stayed at. This was one of our most pleasant and most friendliest Holliday Inns we have stayed at. We judge Holliday Inns by our favorite Inn, located on I.S. 90 in Spokane, Wa. Flagstaff is right up there as one of our favorites. Thank you. January 4, 2014
Rated 4.0 out of 5.0 by Definitely a great pit stop Holiday Inn Express is definitely the way to go when driving across country. Checked in and to my surprise since I was a Registered Member, they gave me a little gift bag. Had water and some snacks, but the only Holiday Inn Express that gave me something in the quick trip across country. Had stayed in 3 other HIE and this was the only that gave me something for customer loyalty. Many thanks. January 3, 2014
Rated 3.0 out of 5.0 by Disappointing I went on vacation with my family this Christmas and intentionally stayed in Holiday Inn Expess's the whole time because of their usually overall great experiences, cleanliness, professionalism, good smelling and what they have to offer. I stayed in a total of 7 hotels on this trip. Great Job to Utah, Idaho, and Oregon as I am very pleased with your hotels. Now, the last Hotel I stayed in this trip was the Holiday Inn in Flagstaff Arizona. I was very disappointed with this hotel in the area's of outside cleanliness, inside and at the entrance to the hotel. When I walked up to the entrance I thought I was at a motel six as there was trash, dirt, cigarettes, and debris laying on the ground. When I walked through the doors I saw trashy, worn out looking baggage carriers. A few steps further and I looked at the ground and saw dirt and debris on the floor of the lobby. The smell of the hotel was not fresh but dingy and dirty. Walking up to the elevator I saw that the trim was damaged and dirty. Traffic in the hotel was heavy and it seemed like a shopping center. When I got to the floor I was staying on the hallway floors had dirt and debris on the floor close to both sides of the walls. When I entered the room I usually smelled that the room is fresh. The room smelled dingy and stale. while leaving the next day everything looked the same. I do not recommend this hotel while it is in this condition. It has plenty of room for improvement. I will not be staying at this hotel again. All the other hotels I stayed in the above other states they were a whole lot cleaner and cheaper for a suite with two beds. I paid more for this dirty hotel with just two beds. Believe me this review is being written with the best intentions for the success of your chain of hotels. I still plan to visit your other hotels that are good. January 2, 2014
Rated 5.0 out of 5.0 by Complete & Delicious complimentary breakfast Our overall experience is so good, especially the sumptuous complimentary breakfast .Everything Is right there before you, the staff did their job so well that they always fill whatever is empty over the breakfast counter.Nice job! We'll check in here if ever got the chance to visit Flagstaff again by God's grace. December 31, 2013
Rated 5.0 out of 5.0 by Comforable room and great place to stay! The hotel is terrific, the lobby was very nice. Front desk was helpfull and friendly. The hot breakfast was amazing! The room was roomy, just needed a microwave. But overall experience was an A+ & would recommamand to a friend! December 31, 2013
Rated 2.0 out of 5.0 by one of worest holiday inn express experience Staff is good, but the rooms are old and dirty. Lack of renovation and maintenance for the room and building. This is one of the worst Holiday Inn Express I have ever been to. December 29, 2013
Rated 5.0 out of 5.0 by relasing trip confortable room,reat service and very well maintained December 25, 2013
Rated 1.0 out of 5.0 by nice place, very clean Seems very new. Modren and clean. A lillte pricey. December 23, 2013
Rated 2.0 out of 5.0 by Our worst hotel experience I do not recommend this place. This was the absolute worst holiday in express we have ever stayed in. Close this place now! The staff was great. The building and room was the worst. The gym and equipment was horrible. December 23, 2013
Rated 5.0 out of 5.0 by Excellent staff and quality faciltiies This is an excellent hotel. The front desk staff are friendly and knowledgeable. They fully recognized my club member status. My daughter and I enjoyed the swimming pool and hot tub. The room is clean and beds are comfortable. The quality of the facilities and services is the best. The location is very convenient. December 19, 2013
Rated 5.0 out of 5.0 by Not a bad stay The room was very nice. It was quiet, quaint, and comfortable. The only problem I had was the heater was one of those type of high cool, low cool, high heat types. As I was in Flagstaff the heater took a bit to warm the room up, but otherwise my stay was awesome. I am in the military and as such had to leave earlier than the free breakfast was served, but the front desk staff made me a special "to go" bag which was awesome. I really appreciated that. December 11, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Just a great place, the employees are excellent, the rooms are really nice and the view is ok. December 11, 2013
Rated 5.0 out of 5.0 by Good place to stay All the staff were extremely pleasant and helpful. The room was very clean and bedding was nice and warm. We would recommend this to anyone traveling through Flagstaff. Great coffee and even cookies for a late night snack. December 2, 2013
Rated 5.0 out of 5.0 by Excellent service and comfortable stay. Have not stayed at Holiday Inn facilities in quite awhile. I will now try to make more stays at Holiday Inn's. Our Flagstaff stay was most comfortable with excellent service by the staff. The morning breakfast was just right with enough choices. Like the hot cider in the afternoons sitting by the fireplace! The beds in the room were comfortable giving a good nights rest. Like the refrigerator in the room where I could keep my medication. November 29, 2013
Rated 4.0 out of 5.0 by Pleasant stay Overall we had a good couple of nights here - comfy bed and good breakfasts The elevator needs a facelift, however. The interior seems to have been bashed rather well - by skiers, maybe? Based on the appearance of the rest of the hotel it looks out of place. Just a note about the lamps in the rooms. They are nice and modern but are quite tall with short shades. When you are sitting in a chair or on the bed you look right at the light bulbs so we couldn't have them on most of the time. November 26, 2013
Rated 5.0 out of 5.0 by Great service, clean/comfortable room Have stayed here several times! The quality of the breakfast was better than any HI I have stayed at. I will continue to use this Hotel when in the area. November 23, 2013
Rated 3.0 out of 5.0 by To much noise The hotel itself is good, unfortunately the side facing the main hwy and train tracks and the thin windows makes a very tough situation for sleeping. November 19, 2013
Rated 5.0 out of 5.0 by Flagstaff We thank you for this hotel. Our stay exceeded our expectations in service, restaurant recommendations, appointments. I count on safety and consistency all of which this hotel met. Thank you. Jim November 18, 2013
Rated 5.0 out of 5.0 by Best Hotel while traveling The Flagstaff Hotel was the very best we stayed at during our travel to visit our son. We traveled over 4000 miles. We came in late at night and found the staff very nice and understanding. The fireplace was so welcoming in the lounge and the peace and quiet was soothing. After a great sleep in a very nice clean room we went down for breakfast. The morning breakfast was a delight. We did not know that the gentleman that greeted us that morning was the general manager. All the special attention made us feel truly special. After a long day of vacationing, about 40 miles down the road, we doubled back to this hotel knowing we would sleep well and leave feeling great. Thank you again for a wonderful stay. November 18, 2013
Rated 5.0 out of 5.0 by Very friendly Staff Everyone in the facility is very friendly and helpful. November 13, 2013
Rated 5.0 out of 5.0 by Relaxing near historic Route 66 Very easy access off the interstate, good dining locations within walking distance, large rooms with all the amenities and more with a simple call to the main desk, and the breakfasts each morning filled our tummies before we explored the infamous Route 66. November 13, 2013
Rated 5.0 out of 5.0 by Overall Experience I have stayed at manny Holiday Inn Express Hotels during my travels within the United States and abroad. This hotel has the best accommodations and the staff were very friendly and professional. I would recommend it to all travelers. November 13, 2013
Rated 5.0 out of 5.0 by Great service and breakfast variety The staff was very courteous and knowledgeable given our complex reservations. The breakfast included a greater variety than normally we have found at "free breakfast" establishments. Our only negative was that the "firm" pillows weren't. November 12, 2013
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