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Rated 3.9 out of 5 by 331 reviewers.
Rated 3.0 out of 5.0 by check-in nightmare Other than check-in, the hotel (one of the older ones) was OK. Two desk clerks were on duty - one was flirting so hard with a customer the 4 of us waiting in line had to wait for the other clerk and she was a very grumpy woman....unpleasant and short with the customers. There were no smiles or greetings -- yes, I'm sure she was under pressure, but then, that IS her job! I was not impressed. September 13, 2014
Rated 4.0 out of 5.0 by non opening windows I sleep better with fresh air could not open the windows air conditioning screws up my sinuses September 12, 2014
Rated 5.0 out of 5.0 by Great Bed, lot of towels good service We enjoyed our stay and will use again when we travel Loved the cinnamon rolls for breakfast. One of the lamps in the room didn't work but didn't need it as there were several other lamps. Didn't ask or tell as it was minor thing and would fixed with a bulb change. Great stay will use again when we travel. Thanks to all the nice courteous people. September 11, 2014
Rated 5.0 out of 5.0 by Nice breakfast, good size room, good internet Breakfast was great. Beds were good size, but not quite as firm as I like. AC was great. Third floor windows did not have closing curtains, which wasn't a problem for an early riser like me. Staff was very friendly and helpful.. September 11, 2014
Rated 5.0 out of 5.0 by Nice Place To Stay Although I was only here for one night, it was the most comfortable night of my trip. The staff was very friendly and the room was clean and nice smelling. September 10, 2014
Rated 1.0 out of 5.0 by Will NOT Stay here again! To Whom It May Concern: My stay at this hotel was extremely disappointing and efforts must be taken to correct the following issues: First Point: When I checked in at the Front Desk I was greeted by a man who asked for my name, which I provided. When I told him the reservation was not under my name but rather under our family’s Trust name, with a negative tone to his voice he said to the young woman he was training, “Oh this is under Reward Points and she is not the owner.” I was taken aback by this comment, but since he was continuing his training discussion with the young woman I did not interject to explain to him that I WAS a member of the Trust. He was rudely short with the young woman and snatched my confirmation print out from me as he explained to both of us that he would have to check me in since she didn’t know what she was doing. Twice more during the check in process he expressed his negative undertone toward me as a “guest” and not the named owner of the Rewards Club. I felt belittled in front of the people around, both other employees and hotel guests also checking in. Second Point: Continuing the check in steps, this same man verbally told me my room number and then told the woman he was training to make my key card, which she did and handed to me. I then went up to the fifth floor and to the room he told me and found that the key card did not work. After trying several times, I went all the way back to the desk and requested a new key card. I took this new card back up to the room and it still did not work. I looked inside the key card jacket and found that they had given me a key to a different room number than what he had told me. I went to that room and the key card worked, so I stayed there for the evening. I don’t know if that was a mix up on his part or the trainee’s part, but nonetheless, quite a hassle for me as I had to make several trips up-and-down the hotel levels with all of my luggage. Third Point: The room I stayed in, room 507, was extremely dirty. The first thing I noticed was the carpet needed to be vacuumed better. Then, when I went to shower I found large amounts of long black hair on the inside of the shower curtain, which slid down and onto my feet during my shower. Disgusting! Since it was late and I was exhausted from being on the road driving all day, I decided to just go to bed. I had trouble getting a full night’s sleep however because my allergies disturbed me throughout the night, preventing me from breathing well. When daylight hit in the room I discovered why. Along the baseboards, and especially behind the dresser, were large balls of dust and, since I am allergic to dust, this was what kept me up all night. Normally, I wouldn’t have any idea of what is behind a dresser, but because it was pulled away from the wall about 6 inches I could look down and see all the dust. Needless to say, my stay was alarmingly less than ideal. I was treated rudely, given the wrong room twice, and had a disgustingly dirty room for which my health suffered. When I explained my situation to the front desk they told me they don’t deal with those types of comments or complaints and that I would have to speak with Assistant General Manager and he was not in the hotel at the time, I received a card with his name and number. I have since tried contacting him by phone on 4 separate occasions and have yet to reach him or have him my calls returned. This is not the way a hotel should be run and certainly not how we would like to spend the large amount of money it took to stay in this facility for one night. As you can imagine, we will not be staying there again. September 8, 2014
Rated 5.0 out of 5.0 by Everything great! Wish we could have this hotel our entire trip! Everything was great! September 8, 2014
Rated 5.0 out of 5.0 by Nice updated room, friendly staff Room was updated. Beds very comfortable. Nice pool with hot tub. Reasonable choices for breakfast. Coffee available all day. Train passes nearby which can be heard on that side of the building. September 6, 2014
Rated 1.0 out of 5.0 by Loud AC and slow shower drains I have stayed at 17 holiday inn express properties between AZ and NM and this was by far my least favorite. I will not be returning. A hotel is worthless if you can't get a good night's sleep. September 6, 2014
Rated 5.0 out of 5.0 by nice place The place was nice and the staff was great. Clean, airy and safe. September 6, 2014
Rated 3.0 out of 5.0 by Not great, but not horrible either This is a nice and clean hotel. They offer a very nice breakfast spread each morning which helps offset the pricey room fee. Most everything was fine, but we were placed in a room right next to the elevator, shared a common wall. It sounded like a garage door was constantly being opened and closed. Note to self: always ask about room location before leaving the front desk. The only other complain I have is that when taking a shower the water can go from warm, to super cold, to scalding hot depending on toilet flushes near by. Both me and boyfriend shrieked a few times from this so taking a shower was always a crapshoot experience. Overall, fairly good, but very prices. Maybe it's because it was a holiday weekend though. September 5, 2014
Rated 5.0 out of 5.0 by Good service Good place for stay, but price is little high for one night September 5, 2014
Rated 5.0 out of 5.0 by Excellent bed/pillows and overall great to get good sleep Overall, I really liked the room, the bed, the layout of the room. I did use the IHG Rewards points and so for me it was an extra award since I did not have to pay any cash. I try to stay at Holiday Inn since the value is great with so many other hotels charging well over the average price for the Holiday Inn Express. I definitely recommend Flagstaff and most HIE facilities. September 4, 2014
Rated 5.0 out of 5.0 by Good overnight stay Like all other Holiday Inns during our tour, this one was excellent, comfortable beds, nice rooms and excellent breakfast. September 4, 2014
Rated 3.0 out of 5.0 by Hotel was OK The hotel was undergoing construction while we were there, and for good reason. It seemed worn down and used. While I'm sure the cleaning staff went through the rooms, they needed a makeover. My interactions with the staff were fine, and breakfast was fine. September 3, 2014
Rated 5.0 out of 5.0 by Delightful Love the new interiors! Service was excellent too. Would recommend this property to anyone traveling to Grand Canyon or just passing through. September 2, 2014
Rated 5.0 out of 5.0 by Great value and service I had the pleasure of staying at this Holiday Inn Express for two nights. The staff was very gracious and knew a lot about the area. The beds and pillows were comfortable. Very clean and nice hotel. Would definitely recommend. Great value. September 2, 2014
Rated 5.0 out of 5.0 by awesome service from entire staff I would recommend this hotel to anyone. Thank you Flagstaff. September 1, 2014
Rated 5.0 out of 5.0 by comfortable bed good breakfast the beds were very comfortable and the room was clean. we enjoyed the breakfast a large variety of foods were offered. August 29, 2014
Rated 4.0 out of 5.0 by Nice Hotel CLean, comfortable, friendly and safe! The staff was friendly and helpful with area restaurants and directions. Room was clean and comfortable! Breakfast was pretty good! August 29, 2014
Rated 3.0 out of 5.0 by Inconsistent A/C and Painfully Slow Internet This appears to be an older Express property. On check-in we were assigned to a first floor room. Unfortunately, when we opened the door to the room the smell of stale smoke was overwhelming. This despite the fact that the hotel is listed as total non smoking. We returned to the front desk and were quickly reassigned to a room on the 5th floor. This floor appeared to have been recently refurbished. This room was clean and fresh. Unfortunately, we experienced two issues. The internet was painfully slow - my daily podcast download which takes less than two minutes on my home network took nearly an hour at this hotel. Secondly, having achieved a consistent temperature of 70F during the evening we both woke up early in the morning and discovered that the temperature had increased to 76F overnight. Apart from the above issues this is an OK hotel. August 28, 2014
Rated 3.0 out of 5.0 by Outside noise level terrible - comfortable beds Outside Noise level terrible if facing the north side of the city / railroad tracks and Road. Cable kept losing signal, and poor wifi connectivity. It's unfortunate we were not able to sleep well and relax because the beds were comfortable, room was clean, and had convenient free breakfast. August 28, 2014
Rated 3.0 out of 5.0 by Standard Holiday Inn Express Been to this hotel a few times in the past. Pretty standard experience. Rooms appear to have been remodeled recently with a somewhat 70's modern hipster retro look. Looks clean, nice and new actually. Better than being 10 years old and never have been refreshed. Main con was room price. NAU's week before classes start event resulted in the room prices being unacceptably overpriced for the standard value of this hotel. Decided to stay mainly to get the points benefits for a payoff in a future stay. August 28, 2014
Rated 5.0 out of 5.0 by Service Great desk service was very informative some suggestions where to eat was a great place to eat,also where some businesses where. Would go back to stay& great continental breakfast! August 25, 2014
Rated 4.0 out of 5.0 by It was all good I booked two adjacent rooms. I was a little upset that they weren't ready on my arrival at check in time of 3:00. The rooms were ready an hour later. The rooms were quiet, clean, and had no disagreeable odors. The heating/cooling system worked well and was very quiet. The room itself was quiet with no noise from adjacent or overhead rooms. My last stay at a different motel was terrible because we were disturbed by the frequent trains going by. I never heard the trains while staying here. I also enjoyed the gym. Although small, it had some good equipment. One treadmill was especially enjoyable. It has heart rate sensors and automatically adjusts to keep your heart rate at the proper level. I usually don't sleep well in hotels or motels but I slept well here. The bathroom was clean and the shower was good. The newspaper waiting outside the door in the morning was a nice touch. All in all, my stay was comfortable and relaxing. I will stay here on future visits and will recommend it. The only reason I didn't rate a 5 was because the room wasn't ready at check in time. This suggests they don't have an adequate number of cleaning crew employees. Everything else earned a five. August 25, 2014
Rated 5.0 out of 5.0 by Pretty Location The hotel was in a convenient location and in good condition. The staff was friendly and helpful. Will likely stay there again when in the area. August 25, 2014
Rated 4.0 out of 5.0 by Great updated room and service The staff were very friendly and helpful. The room was very nicely decorated and a nice large flat screen TV with a lot of cable stations. Plus having the free delicious breakfast was the icing on the cake. The ONLY negative I must say is problem accessing the Internet. I stayed here for 9 nights and at least 1/2 the nights at some trouble connecting. I called the cable company, Suddenlink, and they said the hotel hardware need up-dating in order to handle the large volume of users. They also told me that they are working with the hotel to resolve this problem. Hopefully this will happen soon. Otherwise this hotel gets a B+ from me. August 25, 2014
Rated 5.0 out of 5.0 by Exceptional Staff and Confortable Room My wife and I had a wonderful time in Flagstaff. We visited the Grand Canyon and Meteor Crater during our visit. Each night we enjoyed returning to our comfortable room at Holiday Inn Express. During check in "KAT" was very helpful and friendly. Each morning there was a newspaper under my door and plenty of hot coffee in the breakfast area. We also enjoyed the cookies and hot chocolate each night when we came home - to the hotel. I highly recommend this hotel to anyone who is looking for a comfortable room at a reasonable price. August 24, 2014
Rated 5.0 out of 5.0 by Relaxing Weekend Quiet rooms, great views, wide variety of breakfast options, and easy highway access. Great place to stay. August 21, 2014
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