Rated 3.9 out of 5 by 305
Rated 5.0 out of 5.0 by Trox2014 Pretty Location
The hotel was in a convenient location and in good condition. The staff was friendly and helpful. Will likely stay there again when in the area.
August 25, 2014
Rated 4.0 out of 5.0 by Teddy12 Great updated room and service
The staff were very friendly and helpful. The room was very nicely decorated and a nice large flat screen TV with a lot of cable stations. Plus having the free delicious breakfast was the icing on the cake.
The ONLY negative I must say is problem accessing the Internet. I stayed here for 9 nights and at least 1/2 the nights at some trouble connecting. I called the cable company, Suddenlink, and they said the hotel hardware need up-dating in order to handle the large volume of users. They also told me that they are working with the hotel to resolve this problem. Hopefully this will happen soon.
Otherwise this hotel gets a B+ from me.
August 25, 2014
Rated 5.0 out of 5.0 by Clarke1001 Exceptional Staff and Confortable Room
My wife and I had a wonderful time in Flagstaff. We visited the Grand Canyon and Meteor Crater during our visit. Each night we enjoyed returning to our comfortable room at Holiday Inn Express. During check in "KAT" was very helpful and friendly. Each morning there was a newspaper under my door and plenty of hot coffee in the breakfast area. We also enjoyed the cookies and hot chocolate each night when we came home - to the hotel. I highly recommend this hotel to anyone who is looking for a comfortable room at a reasonable price.
August 24, 2014
Rated 5.0 out of 5.0 by Rockjockrob Relaxing Weekend
Quiet rooms, great views, wide variety of breakfast options, and easy highway access. Great place to stay.
August 21, 2014
Rated 4.0 out of 5.0 by Phil5971 Relaxing weekend
It has been a very busy year and we decided to get out of the heat of Phoenix for two days. The stay was very relaxing. Our boys enjoyed swimming in the pool. They had one of the better breakfast offerings I have seen in a hotel. We all slept very well and came home relaxed. Can't wait to do this again. Definitely will come back to this hotel.
August 21, 2014
Rated 4.0 out of 5.0 by Tony32 Great Room
The rooms are spacious and are kept very clean. The bedding was comfortable, and the bathroom was kept neat.
August 20, 2014
Rated 4.0 out of 5.0 by Ticker22 great staff
Attentive staff very helpful and friendly. Some construction going on the exterior of building but the inconvenience was kept to a minimum.
August 19, 2014
Rated 4.0 out of 5.0 by huddore Friendly staff and comfortable room
Staff was extremely friendly throughtout hotel, room was clean and comfortable. Hotel is under renovations and some areas need to be renovated. Several work trucks and vehicles with trailers took up many parking spots which made parking a problem.
August 19, 2014
Rated 4.0 out of 5.0 by gmmow Excellent front desk people
We thought the service from the front desk and the maintenance staff(shane) were excelllent! Shane was so polite. The fellow on the night desk(around 11 pm) on the 12th was very good as well!
They also were very accomodating and moved us to a better room on the entrance side after our first night. The first night was in an extremely small room and noisy traffic. The second night was much better.
We had pillow cases that didnt look or smell washed to me and one had yellow spots on it. The night reception person gave us a discount because we also had our smoke alarm beeping that couldnt be figured out and fresh bedding.
I thought the bedding didnt look great. I usually find crisp and almost ironed looking sheets at all holiday inn express locations we have stayed at in California. That was off putting to us.
The rooms are smaller than usual and the bed size doesnt seem like a true queen to me and the hotel is old and needs more renovations, the computer was terrible but the service is excellent.
August 18, 2014
Rated 4.0 out of 5.0 by Trudy58 Clean and comfortable
This hotel is clean and pretty comfortable. I would stay there again if the need should arise.
The check in process could use improvement. All and all I enjoyed my stay there.
August 14, 2014
Rated 5.0 out of 5.0 by Lo.Lo Good nights sleep
We were happy to stay here.
1st because we were exhausted on the drive
2nd because we knew we could relax and recharge our batteries for the next leg of our journey
August 13, 2014
Rated 5.0 out of 5.0 by Leadfoot Mom Another Restful Stay!!
We stayed here on the second day of our family vacation....after another long day of driving we were ready to relax. The staff at check in were wonderful and informative of the area. Room was clean, smelled great and very comfy!! We were able to relax, get a bite to eat and sleep well before setting off for the next leg of our journey!!
August 12, 2014
Rated 2.0 out of 5.0 by per9999 Too Old
My family and I recently stayed at this location on our family vacation. The hotel is still under renovation, but I question the value in this. It probably needs to be rebuilt. We arrived on a busy evening and the room AC did not work. It was nearly 80 degrees. They sent maintenance to look at it and I could tell when I opened the door (about 10 p.m.) that we were in trouble. A young kid who had no knowledge and was not very concerned. He tinkered for a moment and gave up, said he would call his boss and get back to us. He never got back to us. While at the front desk asking for a different room we ran into him again and he said there was nothing he could do. The hotel was very full of tourists that night and nothing could be done for us. The front desk staff looked overwhelmed. They were also powerless to make a decision to comp our room, make an adjustment, etc., and referred me to the manager the next day. I will hand it to the front desk guy, however. He called about a half hour later and somehow found us a new room. We moved about 11 pm that night. The AC worked, but the bathroom drain was slow. I would say both room's bathrooms probably needed a little more cleaning. The internet was essentially non-existent. The room was quiet and we did finally get some much needed sleep. The room is smaller than most newer HI rooms, but was otherwise comfortable. The hotel was sold out with mostly foreign customers. The breakfast the next day was hectic and it was difficult to keep it stocked. I think the hotel, knowing they were sold out, probably should have had several more staff members on duty the night before and at breakfast. They were overwhelmed, which unfortunately, left me underwhelmed. Unless there is a newly built IHG hotel in Flagstaff in the future, I would avoid staying in this location and look for something else nearby. I stayed at six different Holiday Inn Express locations on this trip. All except this location were superb.
August 12, 2014
Rated 5.0 out of 5.0 by callme_may Great stay in Flagstaff
We were passing by Flagstaff when travel from Grand Canyon (south rim) to Antelope Canyon in Page, AZ. We stayed 1 night at this newly remodeled Holiday Inn Express in Flagstaff. The front desk staff was very friendly. We checked in to the room on the 3 floor which we were told newly remodeled. The room has contemporary look and feel with new furniture and clean bedding. My 9 year old son loves the TV with kid channel. The wifi were good and easily connected. The breakfast was awesome and has variety of hot food (turkey sausage, links, biscuit) and a PANCAKE MACHINE! (now that's the first !) Breakfast starts serving at 6 am and that helps us get start on the new day journey. Will definitely recommend this hotel to anyone. It was a great value!
August 12, 2014
Rated 5.0 out of 5.0 by wild one comfort
had a great stay I would recommend this hotel to any of my friend and co worker when traveling
August 11, 2014
Rated 5.0 out of 5.0 by Dickiedo Great Breakfast experience
Location a little questionable do to industrial trucks leaving at 4:30 in the morning in rear of hotel. Ladies kept up with the food supply needed for a very busy breakfast. Great job! A little bit on the pricey side!
August 10, 2014
Rated 5.0 out of 5.0 by Ms Peeps Destination Hotel in Flagstaff
Holiday Inn Express and IHG properties have become my hotel of choice because of their consistently high standards. This hotel is a fine example of those standards. The room and bathroom were scrupulously clean with an abundance of new pristine linen. Complimentary breakfast in a well appointed, charming dining room is always a plus. The parking lot was well lit with ample space. Some rooms have microwave, refrigerator and in room coffee. I have never had a front desk agent at an IHG property who was not a consummate professional. I did not appreciate the additional $10 "resort fee" however.
August 7, 2014
Rated 5.0 out of 5.0 by Visitor fr.CA Great staff
The GSA was efficient and very polite.
Room was "really" clean. Bed was comfort.
Free wi-fi was a plus, however the wi-fi speed is quite slow.
August 7, 2014
Rated 1.0 out of 5.0 Really bad hotel
The hotel is old and antiquated. Everything in the hotel is old and worn out.
August 6, 2014
Rated 5.0 out of 5.0 by Sakeris Staff was amazing!
Staff at the hotel was outstanding! They took care of everything and made my buisness trip easy and comfortable. Hotel was very clean and nice breakfast was good and appealing.
August 5, 2014
Rated 3.0 out of 5.0 by Danny19 Over priced.
Wasn't very happy at this hotel. I always enjoy my stay at Holiday Inn wasn't in this location. Nothing good to say. Too expensive. Wasn't even recognized as a club member.
August 4, 2014
Rated 2.0 out of 5.0 by Aki42912 Not satisfied.
I must say that my experience this stay wasn't what I had experienced in the past. The room had an odor, the room was never cleaned, the coffee in the room was not replenished (I did not put up any orders on the door). It may have been a little early (5:15 am) but there was no coffee out and all refreshment doors were either locked or empty. I'm sorry to leave a review like this but it's how it was. I will look for different accommodations in the future.
August 2, 2014
Rated 4.0 out of 5.0 by Shirl63 It was nice
Nice room and good breakfast, but having a room by the parking lot was a little noisy in the morning, especially when a motorcycle left at 6:30 a.m.. Thanks
August 2, 2014
Rated 4.0 out of 5.0 by JTC1342 Great Staff
The best thing about this Holiday Inn Express is the staff. They were extremely helpful and made sure we had everything we needed and everything was satisfactory. And I have never seen a more friendly group of people anywhere.
July 29, 2014
Rated 5.0 out of 5.0 by Karock Very comfortable and quiet.
The continental breakfast was the best we ever had. (real bacon!). There were many other hotels/motels near by but they looked crowded and run down. This place was definitely a cut above.
July 29, 2014
Rated 5.0 out of 5.0 by Puce2117 Great accommodations
The room were recently upgraded, very nice. The breakfast was fantastic. Awesome pancake machine.
July 27, 2014
Rated 2.0 out of 5.0 by 5canucks Second Chance & still not good
Second stay in a month. Last time major renovation was underway. Was given a " renovated" room yet was not great.
We had spent the night before in Prescott & that staff and service was ANAZING. Wish that hotel would teach this one how to treat guests.
Breakfast has limited choices. Only one floor had a vending machine that worked and you had to check every floor to find out which one.
Workout room smelled and only on bottle of water in basket at 9 am.
One treadmill kept sticking and could not be used.
July 27, 2014
Rated 3.0 out of 5.0 by Ettcon Ok
Generally good. However the present "in-renovation" status of this hotel is nowhere depicted on the booking platform.
The entrance gate is not in good shape. The swimming-pool is degraded.
July 26, 2014
Rated 5.0 out of 5.0 by Dawn39a Comfortable and clean
The construction on the outside made it confusing to get to the lobby. But the inside was clean and comfortable. The staff recommended an excellent restaurant. Overall a very good experience.
July 23, 2014
Rated 2.0 out of 5.0 by Evitzee A tired hotel ......
My wife and I stayed here in Mid-July, and were disappointed to find the hotel in the middle of a renovation. Our room had already been upgraded but not much was done as far as the bathroom was concerned. The room was just 'ok'. The lobby, outside and elevators were not complete and it made for a somewhat depressing stay. Most properties get to a point where they just aren't efficient any longer, and I think this hotel is at that point. It is old and tired, and I'm not sure a renovation is going to do much to help it in the long run. Our impression was this is a high volume hotel used by travelers coming/going to the Grand Canyon, so it gets a lot of use. It is not a particularly cheap hotel so we would not recommend it. The value, when compared to other Holiday Inn properties, was considered poor. We would not stay here again.
July 22, 2014