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Rated 3.9 out of 5 by 379 reviewers.
Rated 5.0 out of 5.0 by Finding Flagstaff We were visiting our granddaughter at NAU and found the hotel close to campus. A very enjoyable four day stay. October 16, 2014
Rated 5.0 out of 5.0 by great service great place to stay, would definitely stay at this location again. October 16, 2014
Rated 3.0 out of 5.0 by Comfortable beds but cleaning needs to imrove Older hotel that is in process of completing renovations. New rooms look good and beds are comfortable, but cleaning needs to improve. Free breakfast offers a variety but lacking in quality comparison to other Holiday Inns I have stayed at. October 16, 2014
Rated 2.0 out of 5.0 by Too far from airport for price After staying in 10 different Holiday Inn hotels in 10 different cities; this location was too far from the airport and overpriced for the location when compared to the other locations. Moreover, the staff was unfriendly and dismissive. Not that it matters, but every other location mentioned being an IHG member. They did not here. In addition, when we questioned possible dining-the staff only wanted us to eat at a Denny's in s parking lot. October 15, 2014
Rated 5.0 out of 5.0 by Customer Service I nice quite night, but, the bathroom noise where the water tank on f the commode keep flushing, by itself, than refill. It has been corrected without being assigned another room...thank you...quick respond...very thoughtful... Breakfast, the host team were wonderful, smile, greetings and brief "how was your stay, is everything ok..." That is caring and want these customer back. October 15, 2014
Rated 4.0 out of 5.0 by excellent, helfpul staff We stayed in Flag for the Soulstice Trail Run last weekend and I forgot an essential item for running. Hugo at the front desk was helpful in helping me locate potential stores and resources and tried to calm my anxiety. I really appreciate him taking the time to assist me. The only down side: there must have been a mouse in our room as we had an Odwalla bar broken into by tiny teeth. (I have a photo attached.) I am not freaked out by this- these things happen- but I just wanted to make you aware of the resident mouse on the 5th floor. While I am sure he is friendly, as were all of the staff, I would have preferred he stay out of my snacks. October 14, 2014
Rated 5.0 out of 5.0 by Great service. Very attentive staff at front desk. Good breakfast, plenty of food. Nice clean room. Convenient location. Quick access to major freeway. Your survey insists upon identifying me as "upset customer 2". I am not upset at all. Please change my nickname to "bear guy" October 14, 2014
Rated 4.0 out of 5.0 by needs better breakfast and no stray hairs on bedding. I always find someone else's hair in the room at any hotel. This was no different. I wish the pool had been more inviting and the gym had more equipment. The bicycle was very outdated and didn't work as it was supposed to. That was the most disappointing for me and the breakfast could always be more fresh food. October 13, 2014
Rated 5.0 out of 5.0 by COnvinient, clean and friendly The Hotel is Easy to get to and consistent in service and quality October 11, 2014
Rated 3.0 out of 5.0 by Good Stop on Way to Canyon If you are heading into/out of the Grand Canyon, the HIE Flagstaff is a good bet. The location is great. Restaurants near by, Clean and friendly. Excellent breakfast choices at the hotel buffet! The price is a little steep as HIE's go, but that did not seem to deter the sold out crowd on my latest night there. October 11, 2014
Rated 5.0 out of 5.0 by Enjoyable stay The staff was pleasant. Room was clean. Beds were comfy. Breakfast was good. October 10, 2014
Rated 2.0 out of 5.0 by Poor bed Overall poor and will not stay at this inn ever again. October 10, 2014
Rated 3.0 out of 5.0 by Poor parking Poor parking, wow. I drove around several times trying to find a spot that was not on the "dark side of the moon" with no access to other than around the front or back of the building. Make a designated large vehicle parking if there are large vehicles instead of parked all over and taking up large areas of parking close to the doors. October 10, 2014
Rated 5.0 out of 5.0 by A trip to Flagstaff is always great Unfortunately I had an infected tooth which did NOT help my sleep in addition there was an unwelcome FAN noise - I assume the people next door had their bathroom fan running all night which did not help matters - well you can NOT win them all - October 9, 2014
Rated 4.0 out of 5.0 by Nice Hotel Nice hotel, staff were very friendly and location was near the Interstate. Will consider staying again next time I am in Flagstaff. October 9, 2014
Rated 5.0 out of 5.0 by A great place to stay for enjoying the sights in the area We stayed here to enjoy the local sights on our way back to Albuquerque. It was a very convenient place to stay for our day trip to Sedona. The value of this hotel far outweighed the drive to and staying at Sedona. The property was very clean, the room was comfortable and the breakfast buffet was great. October 9, 2014
Rated 4.0 out of 5.0 by Good hotel Nice, safe hotel. Busy but uneventful area. Would stay at again. October 9, 2014
Rated 3.0 out of 5.0 by cold shower Overall this Inn is on a par with other Holiday Inn Expresses. I use them because there is usually no surprise. However in the morning I couldn't regulate the shower, it kept going extremely cold! A really bad start to the day. Even worse, it looked like an attempt had been made unsuccessfully to repair the shower before. October 8, 2014
Rated 5.0 out of 5.0 by great stay very clean and great service. very efficient check in. not far from grand canyon October 7, 2014
Rated 4.0 out of 5.0 by great management Really great customer care. ++++++++++++++++++++++++++++++++++++++++ October 7, 2014
Rated 5.0 out of 5.0 by Good View of the BNASF ROW I watched freight and AMTRAK trains go by our window on the north side fourth floor! For me, that is aa bonus. We also enjoyed the Beaver Street Brewery for dinner. The staff helped us in every way they could. October 7, 2014
Rated 3.0 out of 5.0 by There are better choices Old rundown and renovated just one too many times. POOR internet performance. You can guess the age of the hotel by looking at the many layers of paint in the elevators, no water pressure which is good because there is very little hot water anyways. October 7, 2014
Rated 5.0 out of 5.0 by A good place to stay Helpful personnel....clean, nice room...good breakfast....no complaints. We would stay there again. October 7, 2014
Rated 5.0 out of 5.0 by Very comfortable clean room We had a great nights stay at this location. Room was clean, staff was very outgoing and pleasant. Only Con would be that as with all other Holiday Inn Express locations we have visited, the BLASTED pancake machine was not working properly. 3 out of the last 6 Holiday Inn Express locations we have stayed at the pancake machines have either been "Out of Order" or not working properly. The gal staffing the breakfast room did finally get it going. My suggestion, GET RID of those temperamental pancake machines and replace them with waffle makers. October 7, 2014
Rated 5.0 out of 5.0 by Convenient and Accommodating Easy to find and check-in. Excellent stay - hope to return. R Demers Windham, Maine October 7, 2014
Rated 5.0 out of 5.0 by Great Location Nice welcoming staff, clean room. Location is great for day trips to Grand Canyon and Sedona. Big breakfast area which was continuously restocked by staff. Good selection of items. October 4, 2014
Rated 5.0 out of 5.0 by A Wonderful Evening for 3 Tired Travelers Arriving in the wee hours after midnight, we were exhausted from a long day on the road. The desk manager was very welcoming and helpful, providing us with extra towels and encouraging to call for any other needs. The room was wonderful, warm and plush. The last time I slept in a bed that good was on 5th Avenue in New York City at a five star property. We slept late and arrived for the buffet breakfast as they were closing. The server encouraged us to help ourselves and not to rush, even though she was cleaning and closing. We were not rushed at all. October 3, 2014
Rated 4.0 out of 5.0 by A night in Flagstaff All was well except the poor lighting in the bathroom and the phone that didn't work. The staff was great. October 2, 2014
Rated 5.0 out of 5.0 by nice stay Spent a few days in Flagstaff and stayed at the Holiday Inn Express..very relaxing , staff was very attentive and the breakfast buffet was nicely done...even provided take out containers for those in a rush....since this hotel is next to the freeway there is some traffic noise..but not too disturbing. September 30, 2014
Rated 5.0 out of 5.0 by Flagstaff Holiday Inn Express Nice The rooms are comfortable and clean. The staff is nice and helpful. This is a great place to stay! September 29, 2014
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