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Rated 3.9 out of 5 by 398 reviewers.
Rated 2.0 out of 5.0 by Poor responsiveness Did not respond to report of no shower function. Two nights stay with no shower and inability to give our two children a bath or shower. Only adjustment was the government rate for one night then adjusted two after questioning. November 12, 2014
Rated 2.0 out of 5.0 by OK for quick stay Good location for walking to restaurants and easy to find. Breakfast at the hotel was pretty good with a lot of options to chose from. Rooms are not well insulated from noises in the hallways, but other guests were considerate the night we stayed and were not too loud. For being near the railroad, we never heard the train. November 11, 2014
Rated 5.0 out of 5.0 by Good experience This never happened to me in all the years I am a HI visitor. The manager herself, or someone from the staff, came in the breakfast room and asked the people if everything was OK. I think that is a very nice thing to do, and should be taken as a new HI standard in other Hotels. November 10, 2014
Rated 4.0 out of 5.0 by Repeat stay Being the only Holiday Inn Express in the Flagstaff area, this is a repeat stay location for me. The facility is always well-kept, though it is showing its age in some ways. The rooms are clean and quiet; decor and amenities are fine. Food service is always good. The only downside is that sleep can be interrupted by neighboring room doors closing; they are heavy so sound and vibration are transmitted when they slam forcefully. I also wish I could turn on the room HVAC fan by itself for some white noise. Friends reported some issues with fluctuating water temperature, but I encountered no problems. Bottom line: I will stay here again. November 4, 2014
Rated 5.0 out of 5.0 by Great service staff Nice clean quit hotel We always have good clean rooms and a quality breakfast at Holiday Inn Express..... Like the room layouts and the internet connections and TV and stations selections. November 3, 2014
Rated 4.0 out of 5.0 by Upscale Hotel This was a very nice upscale place to stay on our trip across the West. Beautiful décor and comfortable room. November 3, 2014
Rated 5.0 out of 5.0 by Meeting theWorld Each time we stay, we meet and/or mingle with tourists from all over the world -- people who have come to see the Grand Canyon. November 1, 2014
Rated 5.0 out of 5.0 by An excellent stop at HIE Flagstaff Easy to get to off the motorway. Made to feel welcome from minute I checked in by Asha and the front desk team. They even recommended a great place to eat in town (Dara Thai - San Francisco Street) plus good instructions how to drive there. Comfortable well appointed rooms - spacious, clean, modern - with the ever comfortable HIE bed as standard. I even used the indoor/outdoor heated pool which refreshed me, and the breakfast options were good and more than sufficient. All round a nicely laid out hotel - looks like an alpine ski resort - and a very comfortable stay on my long road trip. November 1, 2014
Rated 5.0 out of 5.0 by Very nice experience I was very happy with our stay at your hotel in Flagstaff, my daughter and I had a very nice time. October 31, 2014
Rated 5.0 out of 5.0 by Exceptional front desk agent Every once in a while you meet an agent that goes above and beyond the norm. That was the case here. The desk agent "Kat"" patiently and diligently helped rectify a Rewards points booking reservation mistake that we encountered upon our vacation arrival. She handled the situation with much grace October 30, 2014
Rated 4.0 out of 5.0 by Clean, and friendly. Paid a little more than usual because its Flagstaff. Overall nice place. October 27, 2014
Rated 4.0 out of 5.0 by Reliable place to stay you know what you get We have stayed at several Holiday Inn Express hotels. We now look for Holiday Inn Express hotels when booking our accommodation as we know we will get a consistent good quality if we select them. The staff have always been very helpful and there advice has led us to visiting local attractions we could well have missed October 27, 2014
Rated 4.0 out of 5.0 by Nice older hotel Nice area and nice but dated hotel. Very good food and friendly staff. October 26, 2014
Rated 3.0 out of 5.0 by Location Rooms facing onto train tracks can be noisy outside of that staff was friendly and knowledgeable hotel was clean. October 26, 2014
Rated 5.0 out of 5.0 by Extremely happy with our stay The Manager was in the lobby when we got there and was so helpful in making sure we got the best room. Hugo at the front desk could not be more polite and guided us to great shopping and eating (CRACKER BARRELL--YUM) The breakfast was beyond wonderful, especially the pancake machine! would stay there again! October 22, 2014
Rated 5.0 out of 5.0 by Great Atmoshphere Staying at a Holiday Inn is like staying in your second home. October 22, 2014
Rated 5.0 out of 5.0 by Good Experience this city/hotel selection was based on previous favorable experiences at this location. i was not disappointed. October 21, 2014
Rated 5.0 out of 5.0 by Grand Canyon & Route 66 Parada de dos noches en nuestro "Road Trip". Excelente hotel con servicio y limpiezas al nivel esperado. Mención especial para Hugo que nos atendió eficazmente al llegar y nos recomendo un buen lugar para cenar. Sin duda la mejor opción para nuestra parada para visitar el "Grand Canyon" y continuar por la "Historic Route 66" hasta Santa Monica. October 19, 2014
Rated 5.0 out of 5.0 by Flagstaff Holiday Inn Stay We had a great experience after a long day of driving and the evening and nite staff at the service desk were excellent and recommended a great pizza place for us to order in. See you next time we travel to the area. The Edwards Family. October 16, 2014
Rated 5.0 out of 5.0 by Finding Flagstaff We were visiting our granddaughter at NAU and found the hotel close to campus. A very enjoyable four day stay. October 16, 2014
Rated 5.0 out of 5.0 by great service great place to stay, would definitely stay at this location again. October 16, 2014
Rated 3.0 out of 5.0 by Comfortable beds but cleaning needs to imrove Older hotel that is in process of completing renovations. New rooms look good and beds are comfortable, but cleaning needs to improve. Free breakfast offers a variety but lacking in quality comparison to other Holiday Inns I have stayed at. October 16, 2014
Rated 2.0 out of 5.0 by Too far from airport for price After staying in 10 different Holiday Inn hotels in 10 different cities; this location was too far from the airport and overpriced for the location when compared to the other locations. Moreover, the staff was unfriendly and dismissive. Not that it matters, but every other location mentioned being an IHG member. They did not here. In addition, when we questioned possible dining-the staff only wanted us to eat at a Denny's in s parking lot. October 15, 2014
Rated 5.0 out of 5.0 by Customer Service I nice quite night, but, the bathroom noise where the water tank on f the commode keep flushing, by itself, than refill. It has been corrected without being assigned another room...thank you...quick respond...very thoughtful... Breakfast, the host team were wonderful, smile, greetings and brief "how was your stay, is everything ok..." That is caring and want these customer back. October 15, 2014
Rated 4.0 out of 5.0 by excellent, helfpul staff We stayed in Flag for the Soulstice Trail Run last weekend and I forgot an essential item for running. Hugo at the front desk was helpful in helping me locate potential stores and resources and tried to calm my anxiety. I really appreciate him taking the time to assist me. The only down side: there must have been a mouse in our room as we had an Odwalla bar broken into by tiny teeth. (I have a photo attached.) I am not freaked out by this- these things happen- but I just wanted to make you aware of the resident mouse on the 5th floor. While I am sure he is friendly, as were all of the staff, I would have preferred he stay out of my snacks. October 14, 2014
Rated 5.0 out of 5.0 by Great service. Very attentive staff at front desk. Good breakfast, plenty of food. Nice clean room. Convenient location. Quick access to major freeway. Your survey insists upon identifying me as "upset customer 2". I am not upset at all. Please change my nickname to "bear guy" October 14, 2014
Rated 4.0 out of 5.0 by needs better breakfast and no stray hairs on bedding. I always find someone else's hair in the room at any hotel. This was no different. I wish the pool had been more inviting and the gym had more equipment. The bicycle was very outdated and didn't work as it was supposed to. That was the most disappointing for me and the breakfast could always be more fresh food. October 13, 2014
Rated 5.0 out of 5.0 by COnvinient, clean and friendly The Hotel is Easy to get to and consistent in service and quality October 11, 2014
Rated 3.0 out of 5.0 by Good Stop on Way to Canyon If you are heading into/out of the Grand Canyon, the HIE Flagstaff is a good bet. The location is great. Restaurants near by, Clean and friendly. Excellent breakfast choices at the hotel buffet! The price is a little steep as HIE's go, but that did not seem to deter the sold out crowd on my latest night there. October 11, 2014
Rated 5.0 out of 5.0 by Enjoyable stay The staff was pleasant. Room was clean. Beds were comfy. Breakfast was good. October 10, 2014
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