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Rated 3.9 out of 5 by 190 reviewers.
Rated 4.0 out of 5.0 by Great stop-over location Clean, quiet, staff is great. Still a little pricey. Hotel is really starting to show it's age. November 10, 2013
Rated 5.0 out of 5.0 by Nice Place to Stay Hotel was great. Bed was very comfortable and room was nice a clean. Very quiet. Highly recommend staying at this hotel. November 8, 2013
Rated 3.0 out of 5.0 by broken A/C and heating unit I had awoken in the night because the room was freezing only to realize none of the buttons for the A/C and heating unit were on. I was too tired to call the front desk and didn't want to wake up my toddler children so we I layered on my clothes and layered the blankets on them. In the morning I was going to report the problem but the buttons were on. When I reported the issue at check out, the lady was more concerned telling me she couldn't do anything for me than ensuring the problem would be looked into. November 6, 2013
Rated 5.0 out of 5.0 by Our Cross Country Drive We drove 8800 miles through 23 states over 38 days. Liked this place well enough that we came back to the same location a week after we first left. Great basecamp for doing the Grand Canyon. October 31, 2013
Rated 3.0 out of 5.0 by Older Facility with Little Consideration for Club Member This is an older facility without sufficient electrical outlets for technology chargers or even a microwave. The room had a poor furniture layout requiring one guest to climb over the bed if the other guest is sitting at the desk. When we checked in without a reservation we were charged the walk-in rate without being given any consideration for my club status unlike our stay at a Holiday Inn Express the previous night in Albuquerque. In Albuquerque they gave us the reservation rate even though we had no reservation. It's unlikely that we will stay at the Holiday Inn Express when we return to Flagstaff in the future although HIE is usually our preferred hotel. October 30, 2013
Rated 5.0 out of 5.0 by Great stay/Grand Canyon Visit We had a great stay here. Made access to the Grand Canyon very nice along with the community. The hotel was clean, staff friendly and we ended up staying there on our way home from New Mexico. Both stays were excellent. October 26, 2013
Rated 5.0 out of 5.0 by Wonderful Experience We stayed two nights here with some of our adult kids and grandchildren and it was such a great experience. The staff was helpful and friendly. The cleanliness and the amenities at the hotel were wonderful and it enhanced the fun that we were having. After playing all day it was so nice to relax in the hot tub and use the pool, and there were plenty of towels at the pool area. The rooms were very clean and large. With booking two rooms we were given two Rewards gifts and the site was so clean and the staff took care of the facilities very well. The breakfast was kept stocked and the breakfast area was very clean. Would love to stay here again. October 25, 2013
Rated 4.0 out of 5.0 by Great Stay and excellent location Loved my stay. Centrally located to all the great site in Arizona. October 23, 2013
Rated 3.0 out of 5.0 by Holiday Inn Express Although I appreciated the price of the room as lower than other hotels of like quality, I was disappointed in the common areas of the hotel. The hallways had an unpleasant odor and the carpets were worn and dirty, and the elevators cramped and also dirty. The room appeared to be ok, but the mattress was uncomfortable. HIE needs to look after the appearance of the hotel better, and more regularly clean the carpets in the rooms and common areas. Dirty common areas make me suspect the cleanliness of the rooms. October 20, 2013
Rated 4.0 out of 5.0 by Friendly Service We had to come back through Flagstaff to go to Page from the Grand Canyon during the Government shutdown due to the closure of 64. The staff was wonderful. The room was clean and well appointed. October 18, 2013
Rated 4.0 out of 5.0 by beds very comfortable at night can hear trains going almost continuously. not fault of hotel. and the national parks were closed October 14, 2013
Rated 5.0 out of 5.0 by Made me feel like I was coming home It was so nice to come back to the Holiday Inn Express in Flagstaff after a day of touring. Fresh baked cookies and healthy, refreshing fruit & vegetable infused water greeted me each evening. An ample breakfast was served each morning. The hotel provides easy access to I-40. October 13, 2013
Rated 2.0 out of 5.0 by Our Stay My wife and I stayed here while on a recent trip to the Southwest. This is a rather large property, older and worn. The price was a little high for considering the condition of the accommodations, but it was clean and comfortable. The staff were friendly and helpful. The breakfast was average in selection and taste. October 13, 2013
Rated 3.0 out of 5.0 by Water Overall the hotel was fine. Alittle outdated. There was no hot water in our room in the morning shower or sink. We left without having showers. Not impressed. October 9, 2013
Rated 5.0 out of 5.0 by Great stay in Flagstaff We were traveling from Las Vegas back to Albuquerque after visiting the Grand Canyon. What a great place to stay just off the interstate and close to downtown historic area. Staff is very helpful and the hotel is very comfortable with great views. October 8, 2013
Rated 2.0 out of 5.0 by Little Value this was the SMALLEST ROOM i have ever had at a H.I.E. also the most expensive. The room was so small i had to move my suitcase to move from one side of the room to the other. October 6, 2013
Rated 5.0 out of 5.0 Stay on the way to California Nice hotel right off the freeway. Rooms could use an update but beds are comfortable, the hotel is clean and the breakfast great. Overall, a nice hotel on our cross country trip. October 5, 2013
Rated 3.0 out of 5.0 by Time to upgrade mattress and pillows Mattress very uncomfortable and pillows to soft. Had on pillow case (firm), but not one of the pillows were firm. Toiletries were not replenished, nor were they new. However, the room was comfortable and nicely decorated. We appreciated the cleanliness. October 5, 2013
Rated 4.0 out of 5.0 by Very friendly staff I witnessed the staff going out of their way to help clients. Very good service. October 4, 2013
Rated 2.0 out of 5.0 by Cramped Rooms I was not pleased with the condition and size of the room we stayed in. For the amount of money I paid, I should have been afforded a larger room. The bathroom sink drain stopper was also disconnected. I will not stay here again October 4, 2013
Rated 5.0 out of 5.0 by staff the front desk staff is amazing, friendly, helpful and lots of good information about Flagstaff October 3, 2013
Rated 4.0 out of 5.0 by Short but sweet Stayed only overnight, was very comfortable. Staff was friendly. Only our coffee maker in the room didn't work. I recommend having a community resource guide, we had a hard time finding where to get dinner, and where to have some drinks. September 30, 2013
Rated 3.0 out of 5.0 by Comfortable We stayed one night on our way to the Grand Canyon. It was comfortable and clean. There were a lot of families there for a soccer tournament and we could not get near the pool or hot tub but they were all having fun! September 26, 2013
Rated 2.0 out of 5.0 by RUDE I am a mother of four who has traveled internationally for the last twenty years. I have never been treated as rudely as I was on my recent stay. I also have two children who play club sports. We have traveled nationally with my son's team and statewide with my daughter's team. This trip was for my daughter's soccer team. When we arrived we were asked to sign our lives away on a contract stating all of the possible things that could go wrong if you were a college spring breaker. Not a good way to start our stay as I felt like a criminal before our stay began. Next as my family was heading to the pool, we were rudely greeted with a "please have your children walk through the lobby." This was completely obnoxious and uncalled for. I have never been spoken to about my children's behavior in a hotel #remember background stated above#. The gentleman was referring to my very excited three year old who was skipping to the pool. RIDICULOUS! After that, our team gathered in the lobby/seating area where we met to watch a movie together, eat some snacks and play some games. When a team of twenty five parents and thirty children gather...the level of communication will be loud. The noise was no different then the level at breakfast. The kids were watching a movie, all seated and eating snacks while the parents were playing catch phrase...a game. This was not spring break was families getting together playing a game in the hotel gathering area. Appalling to be told that we needed to be quiet at 7pm because there were other people in the hotel. We all paid for rooms and we were all hanging out in the hotel...that we paid for. I didn't see any signs or notices telling guests they weren't allowed in this area. It was noisy because of the volume of people not because we were doing anything obnoxious. All of the families were in their rooms by 9 that evening. It is ridiculous to accept a group if this is not allowed. Our club took up over 50 rooms that weekend...there is no reason we should have been treated this way. We will NEVER stay at this hotel again. I'm not a criminal or an out of control teenager...I'm a middle-aged soccer mom of 4...give me a break. September 25, 2013
Rated 5.0 out of 5.0 by Exceptional, even given the high standards of HIExpress. The staff, facility and grounds are all refelctions of the excellent skills and commitment of the General Manager of this house. I cannot recommend this facility highly enough. Great job, Archie! September 25, 2013
Rated 3.0 out of 5.0 by Need more elevators Overall the hotel was okay. Had some initial issues with stained sheets and cold showers. These did get resolved. The biggest frustration is the elevators. We were on the 5th floor and spent much time waiting on elevators. September 23, 2013
Rated 5.0 out of 5.0 by Comfortable 'home away from home' We stayed for 4 nights total and were always glad to come 'home' and relax. Used the shuttle service several times and were grateful for it. Found the pool area a bit basic and wished for showers and a change room. Hot tub was great. September 11, 2013
Rated 5.0 out of 5.0 by If you're a Platinium or above stay here!! They upgraded me to their Sunset sweet because I am a platinum member. Wonderful room, clean and spacious!!! September 11, 2013
Rated 5.0 out of 5.0 by good place to stay good place to stay in the area. had a good time and good stay at the hotel. September 11, 2013
Rated 5.0 out of 5.0 by Flagstaff base Very nice hot breakfast with variety. Very clean rooms. Friendly, helpful staff. September 9, 2013
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