Rated 3.9 out of 5 by 163
Rated 5.0 out of 5.0 by Christiek If you're a Platinium or above stay here!!
They upgraded me to their Sunset sweet because I am a platinum member. Wonderful room, clean and spacious!!!
September 11, 2013
Rated 5.0 out of 5.0 by gsjs good place to stay
good place to stay in the area. had a good time and good stay at the hotel.
September 11, 2013
Rated 5.0 out of 5.0 by DS1LMD Flagstaff base
Very nice hot breakfast with variety. Very clean rooms. Friendly, helpful staff.
September 9, 2013
Rated 5.0 out of 5.0 by WG870 Excellent Staff
I cannot think of another stay at the HI in Flagstaff that the staff was more helpful. It was a pleasure to work with Gayle at the front desk. Everything was set-up as planned...shuttle service on time & early departure breakfast ready. I can't wait to return for another visit to see the to the friendly staff.
September 5, 2013
Rated 5.0 out of 5.0 by JulieD123456 Enjoyed Our Visit
Staff very friendly and helpful.>>>>>>>>>>>>>>>>>>>>>>
September 2, 2013
Rated 5.0 out of 5.0 by Coley A perfect stay at the end of a long day of driving
We enjoyed out stay here even though it was brief. Typical HI Express breakfast bar was good as usual; Convenient and helps us to get on our way straight from the hotel instead of needing to stop for breakfast.
September 1, 2013
Rated 4.0 out of 5.0 by Tonyplanecrazy Good stay
Theone thng you can count on is that most Holiday Inns keep a pretty good standard.
August 31, 2013
Rated 3.0 out of 5.0 by mahnamahna13 kinda high
passing thru Arizona taking my son to college in California. We stayed at a holiday in express everywhere we went and this one was a hundred dollars more than all the rest. I asked for a room with 2 beds and were told they only had single queens left and when she gave me the price, i mentioned I needed to talk to my son because we might go somewhere else and the girl told me the hotels would be that price everywhere. I didn't check so that is my fault. She ask if we wanted 1st, 3rd, or 4th floor and I told her first was fine. She failed to tell me it was a handicap room. The shower was made for a handicap person. It wouldn't have been a big deal if it wasn't for the price.
August 28, 2013
Rated 5.0 out of 5.0 by WillieWhirlpool Whirpool
A nice whirlpool would be nice after a long drive. I was supprised that this HI Express did not have one.
August 27, 2013
Rated 4.0 out of 5.0 Average Stay
This stay was just an average quick one night stay. I have to say we were in this hotel one year ago. It is still nice but it seems like it has lost it's awesome appeal. Now its just a normal hotel. For the price they are asking the upkeep should be better. It is still one of the top places in flagstaff, I would still stay here next time but if the upkeep continues to get less and less I will eventually stop. The carpet needs attention.
August 19, 2013
Rated 5.0 out of 5.0 by Charlie16 Thanks for the hospitality!
We will be coming back as there is so much to do and see in this area.
August 19, 2013
Rated 4.0 out of 5.0 by lara1 nice, staff very friendly & helpful
Had a nice visit, the only problem we had was the pool was closed, needed cleaning & chemicals were put in we were told. My son was looking forward to swimming that evening & was very disappointed. Loved the cookies!!
August 17, 2013
Rated 4.0 out of 5.0 by t5razor All was well
I choose Holiday Inn because I know they have a higher standard of detail for their customers. When I saw there was a Holiday Inn Express located in Flagstaff. I chose it and was not dissapointed at all. The facility met my expectations and did not have any negative surprises. Can't say that for the Airport however. H. I. E. Thanks for a great week long stay..
August 9, 2013
Rated 5.0 out of 5.0 by marcheur59 VERY CONFORTABLE
a very confortable room, great services good parking and very good breakfast
August 2, 2013
Rated 4.0 out of 5.0 by Js8727 Nice place poor staff attitude
I stayed one night on the way home to Los Angeles.
The room was clean and comfortable.
But the staffs were not. They were hardly accomodating especially at the front desk.
August 1, 2013
Rated 5.0 out of 5.0 by sspoon graet room
very nice hotel staff was very pleasant and had nice pool and spa tub
July 30, 2013
Rated 4.0 out of 5.0 by desertdiva725 Flagstaff 2013
overall good experience, friendly staff, good location
July 29, 2013
Rated 3.0 out of 5.0 by 2Tired2Travel It's OK
For a H.I. along the interstate, it's OK. Not much around the area other than fast food, but a short drive takes you to some interesting establishments. Room fairly clean, modern and quiet. Way too crowded at breakfast, so we opted for Denny's next door.
July 29, 2013
Rated 3.0 out of 5.0 by Trudy58 Just ok
A little pricey for the quality. I have stayed at much nicer Holiday inn's that cost less. Could use some updating. Didn't eat there. The comfort of the room was just ok, nothing really special.
July 28, 2013
Rated 4.0 out of 5.0 by traveln1 Excellent stay
Really appreciate the ease of stay. Everything was spot on and after 9hr on the road it was nice to have a staff that was hospitable. Nice clean room too.
July 28, 2013
Rated 3.0 out of 5.0 by RY106DFW Busy hotel could use some update
Busy hotel. 1 of the 2 elevator was out of service during my visit. Long wait for customer stayed in the upper floors. Mini fridge was not working. Carpets in the hallways and room looked worn out. Breakfast area filled up and not enough chairs in the overflow conference room used by guests for breakfast.
Average hotel at best. Could use some update.
July 24, 2013
Rated 5.0 out of 5.0 by mikem1e Mr. Blackwater
Mr. Blackwater was extremely helpful and professional - I appreciated his demeanor - it will keep us coming back to HI Express, Flagstaff, AZ
July 23, 2013
Rated 1.0 out of 5.0 by randym7777 Randy
My wife got diverticulitus before we even got checked in!!! She was in bed the whole time we were there. The staff was very intentive and checked on her thru me. The room was great with the adjoining room for our grandsons. The young lady at the front desk had already put us in the adjoining rooms before we arrived. This is the second stay here and I highly recomend this place to anyone!!
July 21, 2013
Rated 4.0 out of 5.0 by DB67 Clean and comfortable
This hotel is older than others we booked, but it was very clean.
The bed was comfortable, the staff was helpful, the bathroom was clean and the sink area was large.
The cons were that we needed help setting the tv. Previous guest unplugged tv and it needed reset, which was done within 10 minutes. Then when we needed to charge our electronics, we realized that the room had limited outlets. I guess that is why the tv had been unplugged by previous guest!
July 21, 2013
Rated 4.0 out of 5.0 by Workman Wonderful Place
had a most pleasant stay at this Hotel I would recommend it to anyone I know
July 20, 2013
Rated 5.0 out of 5.0 by DCIMARRON Flagstaff Holiday inn Exp.
Carol and I want to thank you for such a nice stay. Your staff was of great help in getting us closer to the elevators. Very impressed with the rooms and over all accommodation that you gave us
Very impressed with management helping in the dinning room when you were so busy on Tuesday morning.
Rate you 110%
Thank you again for a wonderful vacation.
Duane & Carol
July 20, 2013
Rated 3.0 out of 5.0 by JuriH Recent Flagstaff vacation
The staff was courteous and helpful. The front desk personnel offered several suggestions for local dining experiences. Our room was a bit small for a king-size bed, but with only 2 of us it was doable. It was clean and tidy. It did however have a stale smell to it as if it had been used as a smoking room. Our nights were restful enough, it was a fairly quiet facility even though they were booked full. The pool area was clean. It was fun to have an indoor/outdoor pool. We enjoyed it after hiking. It's location provides an easy access to I-40 and to 89. We are able to explore the Flagstaff area with ease.
All in all, it was a pleasant stay and we would come back to HIE.
July 19, 2013
Rated 5.0 out of 5.0 by DCIMARRON A great place to stay and relax.
We were treated great. The staff was great. Very impressed with management working in the dinning hall. We had a great time and was very impressed with there help in moving us to a closer room near the elevators.. 10 PLUS rating.
July 18, 2013
Rated 4.0 out of 5.0 by cndz2men Nice clean room
We came late in the evening without a reservation & were treated with great care & courtesy. The beds were comfortable & the room was very clean. The breakfast choices were standard fare for hotels. We were on the road for 2 weeks & pretty much saw the same food at every hotel.
July 16, 2013
Rated 1.0 out of 5.0 by movinfam99 Will Not be back
We called in from the road to book our room. The staff on the phone was very nice and courteous. We checked in and walked up to our room. It was partially left open when we went up there. My husband went in to check and make sure that everything was okay. Upon first inspection of the room it seemed to be remodeled, and clean. However I went in to use the bathroom. The seat was up and I put it down. They forgot to remodel the toilet seat. It was old and worn and had yellow and brown stains on it. Also had a hair. Then when I went to sit on the bed and inspected the pillows. There were hairs on the pillows. One long black hair, and a smaller one on another one. I set them to the side. We went to the pool and it was clean. The larger pool was a little cold, but the kids enjoyed it. They thought it was cool that the deeper end was partially outside. There is a game room, although we did not use it.
After the pool I went up to take a shower. The shower was either really hot or cold, no in between. Used the lotion, but it was already half used when I opened. As mention before it looked like it had been remodeled, but it didn’t look clean and finished.
Later on husband wanted a couple more pillows, since the two that had hair on them we were not going to use. I walked down around 11 pm and asked the young lady at the front desk for a couple of pillows. She sighed, and said that she wasn’t sure where to find them. I asked her if she could try for me. Another gentlemen walked up and asked for shampoo, and she seemed very bothered that we were asking for things. After helping him she went to go look for the pillows. A few minutes later she walked back with the pillows. I said thank you , and she rolled her eyes, sighed, and said nothing in return. She just rushed back to the room behind the desk. I could not believe that someone in the service industry would react that way to a guest
The next morning we went to breakfast. It was very nice and the dining area was clean and the attendants were very polite. But because of the previously mentioned things. We would not stay here again!
July 15, 2013