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Rated 3.9 out of 5 by 373 reviewers.
Rated 5.0 out of 5.0 by Great Staff at Front Desk An older hotel, but they seem to do what they can. The front desk staff were great and welcomed me and a valued customer. Location was great. Close to dining. Wish I had stayed an extra night. September 23, 2014
Rated 5.0 out of 5.0 by price of room the room was great but the price was out of line would stay again but not happy about the price September 23, 2014
Rated 5.0 out of 5.0 by Great job all around Enjoyed our stay and the staff was great! Will definitely be staying there again soon. September 22, 2014
Rated 4.0 out of 5.0 by hotel stay We asked for additional blankets at the desk. Before we could go up to our room, the staff was already there waiting with the blankets. Coffee maker was in the room but there was not any coffee to go with it. September 21, 2014
Rated 5.0 out of 5.0 by Very comfortable stay We enjoyed our short stay. We were happy to see there were two treadmills in the exercise room. We watched the baseball game on the TV while we both walked. September 17, 2014
Rated 1.0 out of 5.0 by Horrible experience The hotel looked like it was really old. (Probably a "redone" old Holiday Inn.) The room smelled like it used to be a smoking room (even the the hotel is non-smoking now). There was no microwave in the room, even though I was told there would be when I booked it. The refridgerator had no freezer section. So, I had to store the frozen food I had already purchased in the hotel freezer. This meant that I had to go down and get someone to get my food out of the freezer for me when I wanted to eat it. Then I had to find a member of the kitchen staff to let me in to use the only microwave in the place apparently. Horrible situation. The shower would constantly change temperatures when you took a shower (it would start where you set it, then get ice cold, then go back to normal, then go to hot, then cold again, etc.). Overall, a horrible experience. I usually have very good experiences in IHG hotels, but this one was an exception to that. Horrible. I will never stay there again! September 17, 2014
Rated 5.0 out of 5.0 by Breakfast Bar It is very important today to make sure there is fresh fruit available as more people are healthier thinkers. September 16, 2014
Rated 1.0 out of 5.0 by Odor in room Room had odor that irritated our noses and throats. This was compounded at wake-up time. September 16, 2014
Rated 5.0 out of 5.0 by Best there is! Great place, food, room, service is just great, quiet and safe. We were very pleased with the quality of the features there. Being new in town the taxi from the train to the hotel was just great. The staff was very helpful when we asked questions and needed assistance, the attendant in the dining room filled up the empty machines or added food so we never had to wait at the breakfast time. September 16, 2014
Rated 5.0 out of 5.0 by Pleasant stay The room was large and the bed quite comfortable. Slept well with no interruptions from outside the room and internet connections were fast when needed. Probably the best Holiday Express I have stayed in over the years. September 15, 2014
Rated 5.0 out of 5.0 by Wonderful stay My wife & I had a very nice stay at the Holiday Inn Express in Flagstaff, AZ The room was spotless & the beds were very comfortable. We appreciate the ability to choose the pillow softness of which Holiday Inn Express has 2 nice selections. Breakfast was a nice experience with a selection of foods that would satisfy most guests. The one drawback was when we checked into the room the temperature was set at 65 degrees which was very cold. We suggest the maid leave the temperature at 70 to 74 degrees when the room is cleaned. It is a comfortable temperature for the guests and more economical for the Hotel. September 15, 2014
Rated 1.0 out of 5.0 by Will not return Not a great stay. Did not enjoy being in this hotel. Not value for money, room quality was dated, bathroom was very poor. Breakfast options were average and not great quality. September 14, 2014
Rated 3.0 out of 5.0 by check-in nightmare Other than check-in, the hotel (one of the older ones) was OK. Two desk clerks were on duty - one was flirting so hard with a customer the 4 of us waiting in line had to wait for the other clerk and she was a very grumpy woman....unpleasant and short with the customers. There were no smiles or greetings -- yes, I'm sure she was under pressure, but then, that IS her job! I was not impressed. September 13, 2014
Rated 4.0 out of 5.0 by non opening windows I sleep better with fresh air could not open the windows air conditioning screws up my sinuses September 12, 2014
Rated 5.0 out of 5.0 by Great Bed, lot of towels good service We enjoyed our stay and will use again when we travel Loved the cinnamon rolls for breakfast. One of the lamps in the room didn't work but didn't need it as there were several other lamps. Didn't ask or tell as it was minor thing and would fixed with a bulb change. Great stay will use again when we travel. Thanks to all the nice courteous people. September 11, 2014
Rated 5.0 out of 5.0 by Nice breakfast, good size room, good internet Breakfast was great. Beds were good size, but not quite as firm as I like. AC was great. Third floor windows did not have closing curtains, which wasn't a problem for an early riser like me. Staff was very friendly and helpful.. September 11, 2014
Rated 5.0 out of 5.0 by Nice Place To Stay Although I was only here for one night, it was the most comfortable night of my trip. The staff was very friendly and the room was clean and nice smelling. September 10, 2014
Rated 1.0 out of 5.0 by Will NOT Stay here again! To Whom It May Concern: My stay at this hotel was extremely disappointing and efforts must be taken to correct the following issues: First Point: When I checked in at the Front Desk I was greeted by a man who asked for my name, which I provided. When I told him the reservation was not under my name but rather under our family’s Trust name, with a negative tone to his voice he said to the young woman he was training, “Oh this is under Reward Points and she is not the owner.” I was taken aback by this comment, but since he was continuing his training discussion with the young woman I did not interject to explain to him that I WAS a member of the Trust. He was rudely short with the young woman and snatched my confirmation print out from me as he explained to both of us that he would have to check me in since she didn’t know what she was doing. Twice more during the check in process he expressed his negative undertone toward me as a “guest” and not the named owner of the Rewards Club. I felt belittled in front of the people around, both other employees and hotel guests also checking in. Second Point: Continuing the check in steps, this same man verbally told me my room number and then told the woman he was training to make my key card, which she did and handed to me. I then went up to the fifth floor and to the room he told me and found that the key card did not work. After trying several times, I went all the way back to the desk and requested a new key card. I took this new card back up to the room and it still did not work. I looked inside the key card jacket and found that they had given me a key to a different room number than what he had told me. I went to that room and the key card worked, so I stayed there for the evening. I don’t know if that was a mix up on his part or the trainee’s part, but nonetheless, quite a hassle for me as I had to make several trips up-and-down the hotel levels with all of my luggage. Third Point: The room I stayed in, room 507, was extremely dirty. The first thing I noticed was the carpet needed to be vacuumed better. Then, when I went to shower I found large amounts of long black hair on the inside of the shower curtain, which slid down and onto my feet during my shower. Disgusting! Since it was late and I was exhausted from being on the road driving all day, I decided to just go to bed. I had trouble getting a full night’s sleep however because my allergies disturbed me throughout the night, preventing me from breathing well. When daylight hit in the room I discovered why. Along the baseboards, and especially behind the dresser, were large balls of dust and, since I am allergic to dust, this was what kept me up all night. Normally, I wouldn’t have any idea of what is behind a dresser, but because it was pulled away from the wall about 6 inches I could look down and see all the dust. Needless to say, my stay was alarmingly less than ideal. I was treated rudely, given the wrong room twice, and had a disgustingly dirty room for which my health suffered. When I explained my situation to the front desk they told me they don’t deal with those types of comments or complaints and that I would have to speak with Assistant General Manager and he was not in the hotel at the time, I received a card with his name and number. I have since tried contacting him by phone on 4 separate occasions and have yet to reach him or have him my calls returned. This is not the way a hotel should be run and certainly not how we would like to spend the large amount of money it took to stay in this facility for one night. As you can imagine, we will not be staying there again. September 8, 2014
Rated 5.0 out of 5.0 by Everything great! Wish we could have this hotel our entire trip! Everything was great! September 8, 2014
Rated 5.0 out of 5.0 by Nice updated room, friendly staff Room was updated. Beds very comfortable. Nice pool with hot tub. Reasonable choices for breakfast. Coffee available all day. Train passes nearby which can be heard on that side of the building. September 6, 2014
Rated 1.0 out of 5.0 by Loud AC and slow shower drains I have stayed at 17 holiday inn express properties between AZ and NM and this was by far my least favorite. I will not be returning. A hotel is worthless if you can't get a good night's sleep. September 6, 2014
Rated 5.0 out of 5.0 by nice place The place was nice and the staff was great. Clean, airy and safe. September 6, 2014
Rated 3.0 out of 5.0 by Not great, but not horrible either This is a nice and clean hotel. They offer a very nice breakfast spread each morning which helps offset the pricey room fee. Most everything was fine, but we were placed in a room right next to the elevator, shared a common wall. It sounded like a garage door was constantly being opened and closed. Note to self: always ask about room location before leaving the front desk. The only other complain I have is that when taking a shower the water can go from warm, to super cold, to scalding hot depending on toilet flushes near by. Both me and boyfriend shrieked a few times from this so taking a shower was always a crapshoot experience. Overall, fairly good, but very prices. Maybe it's because it was a holiday weekend though. September 5, 2014
Rated 5.0 out of 5.0 by Good service Good place for stay, but price is little high for one night September 5, 2014
Rated 5.0 out of 5.0 by Excellent bed/pillows and overall great to get good sleep Overall, I really liked the room, the bed, the layout of the room. I did use the IHG Rewards points and so for me it was an extra award since I did not have to pay any cash. I try to stay at Holiday Inn since the value is great with so many other hotels charging well over the average price for the Holiday Inn Express. I definitely recommend Flagstaff and most HIE facilities. September 4, 2014
Rated 5.0 out of 5.0 by Good overnight stay Like all other Holiday Inns during our tour, this one was excellent, comfortable beds, nice rooms and excellent breakfast. September 4, 2014
Rated 3.0 out of 5.0 by Hotel was OK The hotel was undergoing construction while we were there, and for good reason. It seemed worn down and used. While I'm sure the cleaning staff went through the rooms, they needed a makeover. My interactions with the staff were fine, and breakfast was fine. September 3, 2014
Rated 5.0 out of 5.0 by Delightful Love the new interiors! Service was excellent too. Would recommend this property to anyone traveling to Grand Canyon or just passing through. September 2, 2014
Rated 5.0 out of 5.0 by Great value and service I had the pleasure of staying at this Holiday Inn Express for two nights. The staff was very gracious and knew a lot about the area. The beds and pillows were comfortable. Very clean and nice hotel. Would definitely recommend. Great value. September 2, 2014
Rated 5.0 out of 5.0 by awesome service from entire staff I would recommend this hotel to anyone. Thank you Flagstaff. September 1, 2014
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