Rated 3.9 out of 5 by 455
Rated 3.0 out of 5.0 by holidayrn Great Service by Staff
I was really happy with the staff at check in. I accidently booked my reservation on the wrong date. They understood and I got room with no problems.
The building inside and out needs to be updated. The room was cold and it took awhile to get the room warm and by then we were asleep. The bed and pillows were not comfortable. The room need to be cleaned, the furniture was dusty. The carpet looked dirty. Had no chose but to stay there since we were tired. Don't think I will stay there again.
January 30, 2015
Rated 2.0 out of 5.0 by Joe NEPA No Warning About Construction!!!
If I knew this property was under construction, I would not have booked a reservation! Listing construction on your website is good policy and shows that you truly care about your customers. In this case, the smell of drywall dust sickened me.
My room was old, but clean. No soundproofing. My room faced the interstate, constant noise all evening.
Also, it would be nice to have a choice of feather or foam pillows.
January 27, 2015
Rated 5.0 out of 5.0 by Corinna RSP Practically a godsend
We stayed in the Flagstaff branch last week, and I'm so glad we did. Despite the current remodel, our room was spotless, the bed obviously new (the quality of the bed was beyond even most of the other HI-E's I've stayed in lately), and the features in the bathroom were obviously quite new and improved. There was NO DUST ANYWHERE, and I have severe asthma, so that was a huge relief. The only thing that slightly blemished our stay was the fact that the baby next door started crying early in the morning, but hotel staff was very courteous about the whole affair, and resolved it quickly.
Loved it, and would stay again, remodel or no!
January 23, 2015