Rated 4.3 out of 5 by 216
Rated 5.0 out of 5.0 by MEFDenver Best place to stay in Flint
I have stayed here twice and always had excellent service with clean rooms and good amenities such as the in-room mini-refrig and microwave. They usually have an inroom safe but this was not so as they were in the process of having new ones installed. The breakfast buffet is almost a "full" one with eggs, sausage, pancakes, cereals, juice, fruit, teas, etc. Much better than what is provided by many hotels. I have always had a good experience with the front desk and cleaning staff.
August 27, 2015
Rated 5.0 out of 5.0 by SJ25 Excellent
For convenience to Crim Festival of Races, this hotel is tops. Within safe walking distance to all events. Staff friendly, competent, and helpful.
August 24, 2015
Rated 5.0 out of 5.0 by 1Claude Friendly staff, good value
Odd location just off the freeway and isolated from foot traffic but very nice inside and friendly staff.
Beds comfortable, room clean. Simple covering screwed on for the front of the sink (not a fancy vanity) but didn't really bother us.
August 24, 2015
Rated 1.0 out of 5.0 by Sarah6734567890 Disappointing and dirty :(
I love Holiday Inn's brands and go out of my way to stay at them, but I considered checking out immediately after checking in, instead stayed since we had a funeral early the next morning.
We reserved 2 rooms, neither of which were cleaned properly - wet towels and take out containers from the previous nights guests littered the rooms. After asking for the rooms to be cleaned again only the wet towels were removed from 1 of the 2 rooms. I had to take the previous nights guests trash out!
The mini-fridge was broken in one room and the sheets in the other had stains on them ( or weren't changed... I'm praying that wasn't the case but am not too sure.)
The silver lining in all of it was the wonderful experience we had at breakfast. Norma went above and beyond to make sure all guests had a delicious selection right up until breakfast was over. She even packed a role for busy mom who couldn't get kids to stay still long enough for her to eat.
August 23, 2015
Rated 1.0 out of 5.0 by jbabbage Dirty room and rude service
I cam in for the Crim race I wanted to get some extra sleep and go in the morning.
When we got to the hotel it was discussing
1) hair on both beds
2) hair on pillows
3) bathtub was dirty with hair and pu6ic hair
4) when I asked for new sheets I got attitude
5) when I asked about late checkout they were rude.
6) in the drawer with the bible there was food from previous guest
7) on top of TV cabinet was a bag of garbage from previous guest
overall my wife got so anxious she spent about 2 hours cleaning the room and still could not sleep. It affected my sleep and I was up by 4 am. I could of stayed at home and left at 4 am and made the race with time to spare.
Needless to say I will not stay at this hotel next year. I was recommended by the band that plays the crim. They will not be coming back either after my experience. I understand its busy but I felt mistreated. and it was expensive.
Great pancakes though
August 23, 2015
Rated 1.0 out of 5.0 by jasonmbabbage Dirty rooms with hair and food
We got to the hotel late and had to get up early in the morning. All the towels but one, both comforters and sheets. and 2 of 4 pillows were covered in hair. the bathtub was also not clean. my wife got super anxious due to the cleanliness and did not sleep a wink. I took some sleeping pills.
Here is the list she wrote on paper as we left
1) room was dirty
both beads had hair on sheets and pillow cases
Shower was covered with hair and Pu6ic hair
Pull out drawer on night stand had food from previous guest.
There was garbage on top of the TV Cabinet
Microwave was dirty
Fridge was dirty
2)When asked about late check out front desk was rude
3)when told staff about getting new sheets with no hair I got attitude
I understand it was the day before the Crim race. but that is why I came I wanted a good rest. I did not get any rest. I wish I would of driven there in the morning I was up at the time.
August 23, 2015
Rated 5.0 out of 5.0 by Mark Will87 Great service and Location
The manager was excellent the breakfast staff was very helpful and check-in/checkout process was seemless
August 21, 2015
Rated 5.0 out of 5.0 by MarcoPolo59 Pleasant surprise
After deciding to take the family to the Frankenmuth area for the weekend, I booked this hotel due to it's geography, not knowing what to expect.
The stay was fabulous, from the pleasant check-in, to the hotel manager, other managers and staff's friendly special attention. They more than made up for the slightly ageing property.
I will definitely return and strongly recommend this hotel.
August 19, 2015