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Rated 4.7 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Friendly staff We were greeted right from the start with a warm and friendly staff at the front desk. They were very helpful in getting me where I wanted to go. Our room was clean and comfortable. And the most importantly, the AC worked great. At this time of the year that is so important. July 31, 2014
Rated 5.0 out of 5.0 by Will stay here again Service was outstanding. . Have stayed here twice in the past year. Located right off the main Interstates, A nice place to stay ! July 31, 2014
Rated 5.0 out of 5.0 by Great service, cleanliness and comfort. Our stay at Holiday Inn Express was wonderful. Hotel was very clean, our rooms very comfortable. all our needs were met. Gentleman at front desk was courteous and helpful. We recommend highly! July 28, 2014
Rated 5.0 out of 5.0 by Pleasant Surprise! Easy access from I-95. Stores & restaurants close by. Hotel was clean & nicely decorated--inside & out! Requested a last minute room change & the hotel staff was friendly & accommodating. Room was spacious with new furnishings. Bathroom was spotless-Yey! Bed was super comfy & we slept soundly all night. Best surprise of all was the breakfast! Assortment of cereals, breads, fresh pancakes (really amazing pancake machine!!), yummy eggs (not rubbery), juice & coffee. Breakfast is self-serve in a clean dining area with plenty of seating. Best of all--a friendly dining staff @ 6:30am!! When I'm in need of a hotel, I will definitely stay here again. I encourage you to make a reservation---you won't be disappointed! July 23, 2014
Rated 5.0 out of 5.0 by Great Modern Hotel Great Hotel when passing thru Florence. Wonderful pool and breakfast. No noise, easy access off the interstate and easy back to Myrtle Beach July 22, 2014
Rated 5.0 out of 5.0 by Would definitely stay and refer We were staying here for state dyb ozone tournament. The staff was excellent and our stay was great. Would recommend highly. Jesse, Adam, Monique, Lisa and Robin were very helpful and did a great job. I did not remember our housekeepers names but they were awesome also. We were pleased with hotel and staff. July 22, 2014
Rated 5.0 out of 5.0 by exceeded expectations! Stay was excellent and checkin/out was extremely efficient. Amenities were clean. Pool was big enough for lots of kids, yet noise was contained to the pool area -which was unbelievable! (our room was across the hall from the pool). Breakfast was fine, kids got their fill of muffins and waffles and eggs, mom and dad got their fill of coffee. July 22, 2014
Rated 2.0 out of 5.0 by Not a good experience Horrible dealing with noise control at ALL hours. Don't expect to get a good nights sleep. July 19, 2014
Rated 5.0 out of 5.0 by Florence Stop Over This is a typical Holiday Inn Express, and I mean that in a good way. Clean rooms, clean property, decent breakfast and a good value - a Holiday Inn Express standard that I have come to expect. July 10, 2014
Rated 5.0 out of 5.0 by Great Experience From the time I walked through the doors I was more than impressed. The staff at the front desk were very professional, polite, and friendly. The hotel itself was very clean and welcoming. The room was so clean and perfect for relaxing. I loved the Bath July 10, 2014
Rated 5.0 out of 5.0 by Clean room and friendly service After driving for 8 hours was greated by friendly front desk personnel. There were delicious fresh made cookies at the front desk of which I could not resist partaking of. As a Platinum member my room was upgraded to a suite. The hotel and room were very clean and comfortable. Breakfast was good, but I would suggest changing the omelette; did not like whatever was in the middle. I would highly recommend this hotel to all travelers.. July 4, 2014
Rated 5.0 out of 5.0 by Friday 6/13 good stay, what I expected; appreciate being recognized as a IHG member July 1, 2014
Rated 4.0 out of 5.0 by Just average stay Do not ride elevators - when making reservations - do not like when they tell me - they cannot guarantee first floor room - not handicap! June 25, 2014
Rated 5.0 out of 5.0 by Nice amendities We stopped here on the way home from Florida. Kids loved the indoor pool and spa. The rooms have a mini-fridge with a small freezer, which helped keep the food in our cooler cold. Rooms were clean and comfortable. June 25, 2014
Rated 5.0 out of 5.0 by great hotel everything was perfect. Whirlpool at 103 is exactly right for my back after driving 550 miles. June 25, 2014
Rated 5.0 out of 5.0 by clean room - convenient to restaurants clean rooms, friendly staff. Only wish coffee makers weren't in bathrooms. June 19, 2014
Rated 5.0 out of 5.0 Excellent stay in a great area! For the price (which was moderate) it was a very nice stay in a clean hotel. I was just there overnight on a road trip but was able to sleep soundly - nice quiet hotel yet inviting to individuals (like myself) and families I saw there. It would be nice if the front desk could offer a little local "map" at check in. Maybe just a 5-mile radius of what's close by. Staff was super nice and the room was clean and very, very comfortable! June 17, 2014
Rated 2.0 out of 5.0 by we're full so we don't need you When this hotel was new, the staff acted like they appreciated your business and the rates were competitive. Now they act like "it doesn't matter if you stay here, we have plenty of guest anyway". There are better rates at other good hotels in florence or better hotels for the same rate and the other hotels act like they want you to stay with them. Perhaps they don't care because enough people are traveling up / down I95 and stop. Sad really, they used to make everyone feel valued! June 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. The rooms were clean and the bed was comfortable. The front desk was very friendly and check out was quick. June 10, 2014
Rated 5.0 out of 5.0 by traveler nice place would stay here again priced little high need to work on that June 9, 2014
Rated 5.0 out of 5.0 by Florence Stay Great location, good service and great staff. Just what I wanted for a short overnight stay. June 4, 2014
Rated 5.0 out of 5.0 by Great stay! Florence SC was the midpoint for our return trip home after being at Disney World. It was after 10:00pm when we checked-in but the front desk staff had everything ready upon our arrival. The room was clean, quiet and comfortable. (as quiet as it could be with 3 kids with us :-) Loved the Bath June 3, 2014
Rated 5.0 out of 5.0 by Great experience Stopped for an overnight stay while driving from VA to FL. Had no problems or concerns. Was exactly as I expected. June 2, 2014
Rated 4.0 out of 5.0 by Great hotel, but pool closed I have stayed at many Holiday Inn establishments across the nation and always make them my first choice for lodging. This hotel is a wonderful place overall. Very clean, friendly staff, excellent breakfast. The only real issues I encountered that put a damper on my stay and unfortunately, the reason I won't be returning soon is the pool was closed for my entire stay of three consecutive nights. I do understand that routine or periodic maintenance is necessary; however,if the pool is closed for days a reduced lodging rate should be offered. If it is a standard selling point and part of the expected package, I am left feeling as I paid for a part I didn't receive. In closing,I do want to say that overall, this is a very nice hotel, exceptional staff, I highly recommend. I might be back but will definitely call every location prior to booking to check the status of offered services, such as the pool. May 31, 2014
Rated 5.0 out of 5.0 by Great hotel - would definitely recommend This was not my first stay at this hotel and it will not be my last. It is a very clean and comfortable facility. I would highly recommend this hotel. It is much nicer than another hotel chain nearby and at a lower price. May 24, 2014
Rated 4.0 out of 5.0 by Very pleased Very nice hotel, convenient to all kinds of restaurants and totally up to HIE standards. Friendly staff, especially Monique who was working check in. Friendly, competent and made to feel exceptionally welcome. April 25, 2014
Rated 5.0 out of 5.0 by Great Hotel! Pricy, though. The people were very friendly, the room was very comfortable (I think the pillows are made from clouds *L*), and the breakfast is the best Holiday Inn breakfast I've ever seen. Eggs, bacon, sausage, biscuits and gravy, a 1-touch pancake making machine, and all the other things you would expect (waffles, bagels, juices, cereal, etc). It's conveniently located right off of I-95. It's a bit pricey, though. April 25, 2014
Rated 5.0 out of 5.0 by Excellent Service and Quality Facility Special kudos to the Night Manager as we arrived late and tired from a long day of driving. He took extra care to have the pullout sofa made up for us and our family, highlight of a short but great stay at another Holiday Inn Express. April 24, 2014
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