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Rated 4.7 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Great Service Lovely hotel staff. Very helpful! We stay here often when we are travelling south and have been very pleased with the service and our comfortable rooms. Also, this is a wonderful location, easy to locate near I95 & I20. I would certainly recommend this hotel to others. November 19, 2013
Rated 5.0 out of 5.0 by Outstanding Service My home office is located in Florence, SC. I stay at this hotel very frequently. The staff here is ABSOLUTELY wonderful, helpful and friendly. I especially want to mention Monique, Adam, and James. Monique and Adam always call me by name when I come in and make sure to help with anything that is needed. James was very helpful also on my most recent stay. THANK YOU so much for always making my stays great. I have never had a bad experience while staying at this Holiday Inn. Would highly recommend this hotel to anyone!! November 18, 2013
Rated 5.0 out of 5.0 by Was a gift! The motel was very clean, the personnel was very polite and informative, and the room was very comfortable. The location was great for us, just off Rt. 95 and good restaurants available. We were very happy with our stay here. November 8, 2013
Rated 5.0 out of 5.0 by great service hotel staff was great they help me with direction to place's that I had to go too, my room was always clean, staff was very nice. I will stay again and will recommend this hotel to my friends and family members. Very please with my 5 day stay there..... October 31, 2013
Rated 5.0 out of 5.0 by Excellent facility First time staying at this location. Staff very friendly, room excellent, facility very clean. October 21, 2013
Rated 5.0 out of 5.0 by awesome what a great place to stay I use this a s a stopover on way to and from FL the girl who signed me in both nights was the same it was like being home she made us feel so welcome and confortable only problem I has was on 9/27 the room I had, had a nasty red stain near the bed nitestand made me feel very dirty staying there October 16, 2013
Rated 5.0 out of 5.0 by Overall Experience Every effort was made by your staff at this hotel to fill our every need. Our room was spotless, and we appreciated that our request to be on the ground floor was filled. Service is definately a prioroty at Holiday Inn Express. We enjoyed the breakfast, and the extra towels in the bathroom were appreciated! October 10, 2013
Rated 5.0 out of 5.0 by Nice Stay I was there for work and my stay was excelent and the whole hotel staff took great care of me. October 4, 2013
Rated 5.0 out of 5.0 by Comfortable and Very Clean I stay at this hotel once a year. I love it! This Holiday Inn Express is very clean, comfortable, the staff is always so friendly and attentive. The dining area where they have continental breakfast is also very clean and the breakfast is good. Also located in a decent area close to restuarants and other things to do. September 29, 2013
Rated 2.0 out of 5.0 by Wrong weekend To be fair I will say this might have been wrong weekend for me to stay. I was with a group of bike riders for MS and this was one of the hotel choices and since I am a Priority Club member the choice was a no-brainer. Staff was great, but my room was 101 on 1st floor and all night I could hear noise outside my room and when I finally went out to check what was banging around I realized it was a banquet room maybe 4 doors down and I believe a seminar was going on. I tossed and turned all night and fell asleep right before my 5am wake-up. Oh and I got the last room available night before so I knew there was no other option cause we checked in around 8 pm. Nice bed and tv. Oh and my boss was in 105 and at breakfast he corroborated with me on the restless night because of the noise. September 25, 2013
Rated 4.0 out of 5.0 by Great service This hotel has the best trained staff from the front desk, the maids and the breakfast servers. They are all friendly and well trained at their jobs. I'm always comfortable at this hotel and happy with my stays. September 21, 2013
Rated 5.0 out of 5.0 by Great Stay Very nice hotel with fantastic proximity to shopping and restaurants! September 21, 2013
Rated 5.0 out of 5.0 by Outstanding Service I am accustomed to good service at your facilities. However, at Florence I was served by a young man, Adam, who went far beyond the call of duty to make me feel welcome. Four stars for Adam. September 16, 2013
Rated 4.0 out of 5.0 by nice hotel Nice comfortable Holiday Inn Express. Consistent with most up-to-date hotels under the IHG brand. As a Platinum member, I stay at a large number of hotels and the breakfast selection could be changed periodically and the coffee was weak for my taste (this is typical for the IHG hotels). As far as this hotel is concerned, I wish that they would move the ashtrays and benches away from the front door. When I walked out the front door to leave in the morning, there were 5-6 people hanging around the ashtrays fogging up the doorway. September 9, 2013
Rated 5.0 out of 5.0 by Convenient and comfortable The location of this hotel is perfect for a stopover close to the highway, and this exit has lots of choices for dining and last minute shopping for things you forgot to pack or are running low on. As with other locations in this chain, the breakfast is outstanding, both in choice and quality, and is attended by friendly and attentive staff. Especially welcome were the indoor pool and fitness center. September 6, 2013
Rated 5.0 out of 5.0 by essy to use All good well worth the stay would dtsy again. Very clean September 5, 2013
Rated 5.0 out of 5.0 by Perfect place to stay Close to I95, but no noise or congestion from it. Great breakfast. Wonderful staff. Close to restaurants and shopping. September 3, 2013
Rated 4.0 out of 5.0 by Great Stay! I enjoyed my stay at this hotel, and I look forward to returning upon my return to Florence, SC, again. This was my first visit and the staff was very nice, the food was great, and I slept really well. And, the hotel location was convenient to all I needed from entertainment to food to shopping. Kudos! September 2, 2013
Rated 5.0 out of 5.0 by GREAT OVERALL SERVICE My family and I really enjoy the stay!!!!!!!!!!!!! September 2, 2013
Rated 5.0 out of 5.0 by This Holiday Express was great service This one of the best Holiday Express that I have stay at. The staff was great. It was a little priceless. August 25, 2013
Rated 5.0 out of 5.0 by Very friendly and helpful staff We have been staying at Holiday Inn Expresses for the last several years.. I have had one bad experience... and it was not at this hotel in Florence. The staff is very nice, helpful and willing to help any way they can. I made my reservation for my return stay on my trip down to florida and they knew us when we came back. That was nice. The area is safe, the hotel feels very safe and it was very quiet with several choices to eat in the area. Great Job, hope to see you next year! They also brought to my attention that i had several IHG award numbers which i must fix. thanks again! August 21, 2013
Rated 5.0 out of 5.0 by loved my stay! Excellent location, next to a Walmart an Target, nice town, super close of the highway August 19, 2013
Rated 5.0 out of 5.0 by Beach Travel Very nice hotel with clean, fresh, rooms and comfortable beds, and very nice front desk staff. My only complaint was with the breakfast service. The hotel was booked to capacity, and the dining room staff had a hard time keeping up. By the time we came down for breakfast, 30 minutes before closing time, the hot food was almost gone, and the staff made no effort to refill the empty containers. Seating was also a problem, as there were not enough tables/chairs to go around. The crowd who came in after us was out of luck except for yogurt and cereal. Since that hotel is on the way to the beaches, perhaps you could beef up service during the summer months to help accommodate the overflow. August 18, 2013
Rated 5.0 out of 5.0 by Amazingly helpful courteous staff. I've stayed at this location 3 times this summer during my travels. The room is always comfortable and clean. The staff is the real jewel at this location. They are always friendly and helpful. I'll stay here anytime I get the opportunity. August 17, 2013
Rated 5.0 out of 5.0 by Love it! I would highly recommend this location for anyone. The staff is amazing and the rooms are so comfortable. We drive through Florence 4 times a year and this is our number one pick to stay at!! August 15, 2013
Rated 5.0 out of 5.0 by Nice Hotel and Location Was driving from NYC to Miami and stopped there (middle of the way). Could have a nice night asleep. Only one comment is that I was with my dad that is Lactose-intolerant and there were not much options for him in the breakfast. August 13, 2013
Rated 5.0 out of 5.0 by very nice! We had an excellent stay here. It was so clean and nice. August 12, 2013
Rated 5.0 out of 5.0 by Excellent Staff I have stayed at this Holiday Inn Express several times and I have always received service that went above and beyond. The Front desk Stafff are knowledgeable and treat their Guest with respect and make them feel welcome. I really appreciated the Dinner suggestions and conversation. I will definately stay again, August 11, 2013
Rated 4.0 out of 5.0 by Room size There were two queen beds in the room. The room was much too small for two queen beds. In order to use the desk a chair had to be moved in front of the desk that then blocked passage to the window. August 6, 2013
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