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Rated 4.7 out of 5 by 172 reviewers.
Rated 3.0 out of 5.0 by air quality in room As we indicated to the Front Desk Attendent, our room was "highly fragranced" to the point of being uncomfortable. Had there been another room available we would have relocated. April 22, 2013
Rated 5.0 out of 5.0 by Great room & location. Stayed one night on company business. Room was very nice, clean, & comfortable - all the amenities you would normally expect. Location is within a hotel / restuarant / shopping district with many dining / shopping options. Would definitely stay again if in the area. April 15, 2013
Rated 4.0 out of 5.0 by I love Florence I love this property. It right off of 95 and almost exactly half way between my house and Dads house. The only problem we had is the TV went out during Saturday Night Live (storms in the area). The wife and I go to the little church, St Annes, Sunday morning. Unfortunately that only gives us about 15 minutes for the breakfast. This year they where putting it away when we got back. I think it should be open later on the weekends. April 13, 2013
Rated 5.0 out of 5.0 by Excellent Staff The entire staff at this location makes you feel like you are at home away from home. Its located in a great place. Thank you for the excellent service. April 10, 2013
Rated 5.0 out of 5.0 by One Night Stay Very convenient, clean, staff courieous. nice place to rest up for the road. April 7, 2013
Rated 5.0 out of 5.0 by Excellent Breakfast and Wonderful Staff! I really enjoy my stay at this location every visit. The staff is very friendly and awesome breakfast selections. Keep up the great job! Brandon G. April 3, 2013
Rated 5.0 out of 5.0 by Extremely Clean and Great service We stopped here on a road trip to Charleston, SC. I booked online from my phone in the car. The hotel was very clean!! A must in my book. The staff was also extremely helpful and polite. Breakfast was a bonus with plenty of choices. I was pleasantly surprised. Thanks for a great stay! April 3, 2013
Rated 5.0 out of 5.0 by Our Choice of Hotels When Traveling Holiday Inn Express Hotels are our choice of hotels when traveling. The Florence Holiday Inn Express is a great exmaple of the quality of the staff, cleanliness and confort that we enjoy. We highly recommend this hotel when traveling I95 in South Carolina. March 30, 2013
Rated 5.0 out of 5.0 by Great stop on the way home from Florida The Holiday inn Express in Florence is conveniently located right off I-95 near tons of restaurants. The facility is kept clean and cheerful and the staff was exceptionally polite and professional. It was a pleasure to stay here. Only wish I had the time to stay a few days and enjoy the area. March 28, 2013
Rated 5.0 out of 5.0 by Great Experience Staying here is always a joy. All of the employees are so helpful and always smiling. They acknowledge you as soon as you walk through the door. They accomodate with anything that you need. This Holiday is always very clean and comfortable. It is easily accessible to restaurants and everything that you need. March 27, 2013
Rated 5.0 out of 5.0 by Great employees We stayed here on our way home from Florida. The front desk clerk was really nice and everyone we encountered was great! We got in late with 2 little ones and the desk clerk changed our room so we were closer to stairs. Breakfast was busy, but kept clean and well stocked. March 25, 2013
Rated 5.0 out of 5.0 by Beautiful hotel with great breakfast. Requested an ADA wheelchair accessible room with a roll in shower. Room was not ADA compliant due to grab rails missing around toilet. There was a small grab bar placed above toilet paper holder which was used as a towel rack and placed too far forward to be useful. Roll in shower was perfect which also had a portable shower chair as well as a fold down bench. March 20, 2013
Rated 5.0 out of 5.0 by Friendly staff and great beds Always get a friendly greeting at the various Holiday Inn Express properties, and this was no exception. The manager seemed read my mind and offered answers to questions before I could ask them. The first room assigned had a lock issue that was probably a 2 minute fix, but rather than make us wait even that long, she moved us to an upgraded room. The location is perfect, with virtually any type of food nearby. The movie theater next door and the mall across 20 also make for a great way to relax after a long day of driving. March 15, 2013
Rated 5.0 out of 5.0 by Great room service by housekeeping I was very impress with the service. The breakfast was excellent and the dinning area was very clean. March 14, 2013
Rated 5.0 out of 5.0 by Friendly reception We stayed at this HI Express in the past. The staff is quick to address any questions or issues we have.. I left a note saying the mattress should be replaced and I feel quite sure it will be as the staff seems concerned for the guests' comfort. We will stay there again when we travel that way. March 13, 2013
Rated 4.0 out of 5.0 by Reward Points redeemed The facility and staff are as good as usual.....but, in today's environment how can you justify a 60% increase in the points required to be redeemed. As soon as my points are used, I will stay at a different hotel chain..... short-term you get what you want.....but, long-term you loose me as a customer. March 6, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and great service. Our room was very clean, and we had a king size bed that was very comfortable. The cleanness of the hotel was remarkable. Our breakfast was good. March 4, 2013
Rated 5.0 out of 5.0 by One of the Best! My husband and I stayed here on our way from NH for a southern vacation and found the staff particularly friendly & helpful.The room and breakfast were as we expected they would be- great, and we will definitely try to arrange our return trip home to stay here again. March 4, 2013
Rated 5.0 out of 5.0 by Convenient Location Have stayed at this hotel before, good location for my trips and nice hotel. Good staff and nice plaza near by. March 4, 2013
Rated 5.0 out of 5.0 by Great stopover for trip to FL clean rooms, indoor pool w/ jacuzzi, decent breakfast (eggs, cereal, cinnabuns, sausage, toast). February 28, 2013
Rated 5.0 out of 5.0 by consistent is what counts Have stayed at this property for several years and am always able to count on it for a pleasant stop along my way! February 14, 2013
Rated 4.0 out of 5.0 by Nice, clean room. Monique, at front desk checking in was wonderful!! February 13, 2013
Rated 5.0 out of 5.0 by Friendly staff and clean Very please with my stay at Holiday Inn Express- Florence Civic Ctr while traveling on my way to Florida. The staff was friendly, the rooms were updated and very clean. The beds were comfortable and had a good nice sleep. Lots of restaurants in the vicinity. Would definately stay there again. January 27, 2013
Rated 5.0 out of 5.0 by Great hotel Wish all Holiday Inn Expresses were as good as this one! January 24, 2013
Rated 4.0 out of 5.0 by comfortable room Very nice property and delicious breakfast. However, 2 disappointments we encountered: 1. Only one computer working at front desk, so even though 2 associates working the desk, it still took at least 15 minutes to wait in line to check in as five people already in line when we arrived. 2. We specifically chose this property because it had a Jacuzzi. However, after finally checking in and changing to our bathing suits, we found that the Jacuzzi was closed for routine maintenance...very disappointing as we'd been driving all day. January 20, 2013
Rated 5.0 out of 5.0 by January Visit I travel extensively. I stay almost exclusively at Holiday Inn Properties. I stay at the Florence Civic Center HI-Express for a week every 6 or 8 weeks and have done so for the past 3 years. I have never had a problem of any type at this hotel. The rooms are always exceptionally clean! The staff is friendly. The breakfast is outstanding. In response to several other comments.... "They don't recognize me as a priority club member" - I have personally observed them many times welcoming people at the desk and commenting on their membership as well as providing the snack bag. "They don't take reservations at the front desk" - This is true of almost all chains. It's real easy with Holiday Inn...simply call 1-800-HOLIDAY. I have found that when I am traveling and looking for a property if I call this number and identify my sell as a Priority-Platinum and give them my account email address, they can look everything up for me. Overall, this is clearly one of the top HI-Express properties in the country. January 10, 2013
Rated 5.0 out of 5.0 by Christmas Eve Experience A new job forced my travel to Florida from NYC during the holidays, THe area had any food choice i wanted within reach, convenient to 95S and North. Staff was so friendly i couldnt believe it I have stayed at 6 different Holiday Inn Express over the past two months and hands down, the staff here made me comfortable and happy in every way. Maids, front desk, all made it an absolute joy to stay. Thanks so much all, January 2, 2013
Rated 2.0 out of 5.0 by No front desk reservation taken, another Handicap room This HIE would not take reservation at front desk, sent me to 800 number. This is very inconvenient when traveling as our GPS gives us the local number for hotels. Additionally, we were placed in a handicap room. I am finding that if I identify myself as a priority club member when making reservations instead of waiting until checkout that I am placed in a handicap room. We don't need this type room and would prefer a regular bathtub. December 31, 2012
Rated 3.0 out of 5.0 by No front desk reservation Front desk would not take reservation. Told us to call 800 number. Our GPS gives us the local number for hotels, this makes for longer reserving time while traveling and is not convenient. December 31, 2012
Rated 4.0 out of 5.0 by Staff, handicap room, WiFi The staff were very friendly and helpful. Helped with supper options. Would have rather had a regular room instead of a handicap, do not like being given handicap rooms. The WiFi was very weak, worked on and off. December 19, 2012
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