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Rated 4.4 out of 5 by 181 reviewers.
Rated 5.0 out of 5.0 by Really Wonderful This facility has just the most wonderful staff. No time to lack anything--they provide it with a smile! October 7, 2014
Rated 5.0 out of 5.0 by No knocks on the door from housekeeping!! The morning of check out I was pleasantly surprised that housekeeping didn't come knocking at 8am!!! When you are traveling, you do not need to be interrupted by a knock on the door from hotel staff!! I think everyone has experienced the "KNOCK"... October 4, 2014
Rated 5.0 out of 5.0 by nice stop everything an Express should be. nice and cozy. Close to I95. Many resturants close by. September 29, 2014
Rated 4.0 out of 5.0 by Great welcoming staff I was greeted with a smile and acknowledged as a gold member. Everything was explained clearly. Will surely return here if ever we come to this area for a leisure trip. September 26, 2014
Rated 5.0 out of 5.0 by Good stuff Very nice, was able to get the work completed and enjoy my down time. September 17, 2014
Rated 5.0 out of 5.0 by Breakfast in Great Room The attentive staff person was great. She went to each table and offered the guests South Carolina peaches which was a real treat. She provided take out bags for the peaches as well. She made the visit worthwhile. September 16, 2014
Rated 5.0 out of 5.0 by great I always look for a Holiday Inn for the name,,,Always assuming that it will clean and the staff attentive...I am currently staying in a Crown Plaza as I fill this out...Always clean , the staff always nice...very important... September 8, 2014
Rated 5.0 out of 5.0 by friendly staff just what we wanted - quick check in, get to our room and collapse after a long day of driving! Good night sleep, hearty breakfast and back on the road! September 6, 2014
Rated 5.0 out of 5.0 by great bed Got in late at night, check in was very quick and bed was great. Check out was easy, I left early September 6, 2014
Rated 5.0 out of 5.0 by Nice place with nice people. Got the best rate with a coupon picked up at a rest area. Don't stop in many places, so I don't use any value plans. Being prior military didn' t match coupon price. September 5, 2014
Rated 5.0 out of 5.0 by Clean Facilities and Courteous Staff Pros: Cleanliness; friendliness of staff; proximity to I-95; quiet, comfortable rooms. Cons: Bathroom lighting. September 2, 2014
Rated 5.0 out of 5.0 by good hotel to crash in after a long day of driving on i-95 its a good hotel and convenient to stay in on a long road trip via the I-95. August 27, 2014
Rated 5.0 out of 5.0 Wake Up for a Great Breakfast Experience I seldom eat breakfast at home. It's too much trouble. But the one thing I do enjoy when I am traveling is the breakfast provided by Holiday Inn Express. You have healthy choices and that makes you feel good about the entire experience. The lady in charge of the breakfast area makes you feel welcome. This means so much to the traveler. I heard her answer questions guests asked about local events. She was very considerate and unrushed with her answers. She always had a smile on her face. When you walked into the lobby, the first thing you noticed was the cleanliness and order that existed. It was great fun to be with friends at the Florence Holiday Inn Express for the Southern Fruit Fellowship Meeting. Thanks. August 27, 2014
Rated 2.0 out of 5.0 by Cost not equal to service A motel like many, many others but the cost is higher and does not reflect a significant difference in service or comfort. Badly sited in a noisy, commercial area with little or no effort to mitigate the unattractive setting. Perhaps convenient - but no more than many other places - it provides a barren environment and offers no easy access to any restaurants one would enjoy. While the staff displays routine courtesies, they are just that, routine, and not distinct from any other similar motel. August 27, 2014
Rated 5.0 out of 5.0 by enjoyed my stay the rooms were nice and spaceous and the people were really nice and courteous! August 27, 2014
Rated 4.0 out of 5.0 hotel review Over all the stay was good but the temperature in the room was warmer than I would have liked it to be. August 23, 2014
Rated 5.0 out of 5.0 by Good room and great customer service We had a long day on the road and did not arrive until around midnight. Despite the late hour the staff were friendly and helpful. The room was clean, the beds comfortable, and the A/C nice and cool. Breakfast the next morning was delicious even though it was free. Any time I travel, for business or vacation, I always try to find a Holiday Inn Express. Never disappointed yet. August 20, 2014
Rated 4.0 out of 5.0 by Great Modern Looking Hotel Enjoyed the breakfast and up-to-date appearance of the hotel. Great HIE quality. However, the fitness center was a little disappointing; small and not as up-to-date as the hotel. The bed in our room was very uncomfortable, but we didn't want to bother or change rooms; we checked-in from travel late in the evening. Would stay here again and recommend the location as a great stop on your way to Myrtle Beach. August 19, 2014
Rated 5.0 out of 5.0 by Great Service Stay at this location very frequently. Always friendly and courteous Staff, very attentive to any needs. Also very often receive room upgrades when available, without even asking. Highly recommend this Hotel and location. August 19, 2014
Rated 5.0 out of 5.0 by Great reception area and grounds. Our stay was more than perfect. It started with an easy to book online site that was a breeze to navigate, then an even easier check in made even better with the friendly and courteous staff. The rooms were clean and fresh. The bathroom was very clean and the in room refrigerator was great for keeping some drinks and yogurt cold. We loved the indoor swimming pool because it was raining the day we got in and the kids still had a blast. The breakfast was hot and fresh with a pretty good selection. Everyone found something they liked and I was surprised to see pancakes were available WOW. This was my second time in two years that I have stayed at this location and I can honestly say they are getting better every year. August 17, 2014
Rated 4.0 out of 5.0 by Pleasent staff and food service employee The staff was eager to help and accommodate. The food service manager was friendly and helpful offering suggestions and assistance. August 15, 2014
Rated 1.0 out of 5.0 by DON'T STAY HERE MY HUSBAND AND I MADE RESERVATIONS FOR A HANDICAP ROOM AT THIS HOTEL WEEKS IN ADVANCE. AT THE TIME OF ARRIVAL, WITH OUR OBVIOUS DISABILITIES, WE ASKED FOR A LUGGAGE CART. THE PERSON AT THE FRONT DESK AND ANOTHER ATTENDANT PRESENT, TOLD US THERE ARE 4 LUGGAGE CARTS BUT THEY DID NOT KNOW WHERE THEY WHERE. THEY MADE NO ATTEMPT TO FIND US ONE EITHER. MY HUSBAND AND I HAD TO MAKE SEVERAL TRIPS TO OUR VEHICLE TO BRING IN OUR BELONGINGS. THE NEXT MORNING IN THE BREAKFAST AREA, THERE WAS NO PLACE TO SIT. I ASKED (ANDREA) AT THE FRONT DESK AS TO WHY THERE WERE NOT ENOUGH TABLES AND CHAIRS. SHE ANSWERED THERE IS NO ROOM TO PUT MORE. I POINTED OUT, PLENTY OF EMPTY SPACE IN WHICH MORE TABLES AND CHAIRS COULD FIT. I ASKED TO SPEAK WITH A MANAGER, AS MY HUSBAND AND I HAD TO SIT IN THE LOBBY UNTIL A TABLE WAS AVAILABLE. ANDREA ANSWERED "I AM THE ONLY PERSON HERE" THERE IS NO MANAGER TO SPEAK WITH. AT THIS TIME, I ALSO MENTIONED WE HAD ISSUES IN OUR ROOM. OUR TOILET WOULD NOT FLUSH UNLESS IT WAS HELD DOWN FOR A FEW MINUTES. THE REFRIGERATOR WAS NOT PLUGGED IN AND WE HAD TO MOVE FURNITURE TO FIND THE PLUG AND OUTLET TO DO SO. NOT AN EASY FEAT FOR PEOPLE WITH DISABILITIES ! AS I DISCUSSED THESE ISSUES WITH ANDREA AT THE FRONT DESK, SHE HAD A SMUG ATTITUDE AND WAS OBVIOUSLY NOT INTERESTED. SHE MADE NO ATTEMPT TO ASK OUR ROOM NUMBER TO CONFIRM OR REPAIR. MY HUSBAND AND I TRAVEL A GOOD DEAL AND ALWAYS STAY IN HOLIDAY INN EXPRESS HOTELS. WE HAVE BEEN PRIORITY CLUB MEMBERS FOR YEARS. WE WILL NEVER STAY AT THIS HOLIDAY AGAIN !! August 14, 2014
Rated 1.0 out of 5.0 by INDIFFERENT SERVICE & LEAKING TOILET CHECK-IN WAS COLD & UNFRIENDLY, PRICE TOO HIGH AS WE HAD JUST LEFT ONE IN PINEHURST, NC WHERE THE PRICE WAS $30 LESS - NO REAL EXPLANATION. ROOM SEEMED OK UNTIL MIDDLE OF NIGHT AND REALIZED THE TOILET WAS LEAKING ALL OVER. PUT TOWELS AROUND AND INFORMED THE DESK. WE HAD TO CHECK OUT WITHOUT BEING ABLE TO BATHE - NO DISCOUNT WAS OFFERED. STILL FEEL WE SHOULD BE CREDITED BACK FOR THE FULL AMOUNT AS IT WAS PRETTY YUCKY HAVING TO TRAVEL WITHOUT BEING ABLE TO TAKE A SHOWER! WOULD NEVER STAY THERE AGAIN! August 12, 2014
Rated 5.0 out of 5.0 by great service my stay was very pleasant the breakfast was excellent the pool was clean my room was very comforta August 11, 2014
Rated 5.0 out of 5.0 by Pleasant stay Pleasant, professional staff; made to feel most welcome; breakfast staff person went out of her way to meet a request; a wide variety of fresh fruit available for breakfast. Clean lobby and room. August 9, 2014
Rated 5.0 out of 5.0 by Ms Nice rooms, friendly and helpful staff, just a little pricey because it is only hotel in area. August 6, 2014
Rated 5.0 out of 5.0 by Great stay! The room was pricey, especially being that it's out in the middle of no where.There's a Zaxby's, a Wendy's, a Waffle House, a McDonald's, and a gas station nearby. That's about it. It's right off the interstate, though, so I guess it's a great money making opportunity for the hotel chain. Other than the price, everything else was great. The room was clean and comfortable. The continental breakfast was good. There is also 24hr hot coffee and fresh fruit. August 6, 2014
Rated 5.0 out of 5.0 by very good breakfast, fast checkout, nice room overall great experience, would definitely recommend to others. August 4, 2014
Rated 5.0 out of 5.0 by In the top three I stay at HI and HIE fairly often - for an old guy - and a few - maybe three stand out. HIE Florence was great - in the top three. I have nothing but good things to say - the breakfast, room, and staff were particularly good It has nothing to do with this HIE but the absence of significant dining places close by made me wish HI had a restaurant. August 1, 2014
Rated 5.0 out of 5.0 by SErvice greeted upon arrival and taken care immediately. Breakfast was very good. July 24, 2014
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