Rated 4.4 out of 5 by 163
Rated 5.0 out of 5.0 by TimF1000 Great Service
Stay at this location very frequently. Always friendly and courteous Staff, very attentive to any needs. Also very often receive room upgrades when available, without even asking. Highly recommend this Hotel and location.
August 19, 2014
Rated 5.0 out of 5.0 by Jack515 Great reception area and grounds.
Our stay was more than perfect. It started with an easy to book online site that was a breeze to navigate, then an even easier check in made even better with the friendly and courteous staff. The rooms were clean and fresh. The bathroom was very clean and the in room refrigerator was great for keeping some drinks and yogurt cold. We loved the indoor swimming pool because it was raining the day we got in and the kids still had a blast. The breakfast was hot and fresh with a pretty good selection. Everyone found something they liked and I was surprised to see pancakes were available WOW. This was my second time in two years that I have stayed at this location and I can honestly say they are getting better every year.
August 17, 2014
Rated 4.0 out of 5.0 by bradman Pleasent staff and food service employee
The staff was eager to help and accommodate. The food service manager was friendly and helpful offering suggestions and assistance.
August 15, 2014
Rated 1.0 out of 5.0 by MAR62 DON'T STAY HERE
MY HUSBAND AND I MADE RESERVATIONS FOR A HANDICAP ROOM AT THIS HOTEL WEEKS IN ADVANCE. AT THE TIME OF ARRIVAL, WITH OUR OBVIOUS DISABILITIES, WE ASKED FOR A LUGGAGE CART. THE PERSON AT THE FRONT DESK AND ANOTHER ATTENDANT PRESENT, TOLD US THERE ARE 4 LUGGAGE CARTS BUT THEY DID NOT KNOW WHERE THEY WHERE. THEY MADE NO ATTEMPT TO FIND US ONE EITHER. MY HUSBAND AND I HAD TO MAKE SEVERAL TRIPS TO OUR VEHICLE TO BRING IN OUR BELONGINGS.
THE NEXT MORNING IN THE BREAKFAST AREA, THERE WAS NO PLACE TO SIT. I ASKED (ANDREA) AT THE FRONT
DESK AS TO WHY THERE WERE NOT ENOUGH TABLES AND CHAIRS. SHE ANSWERED THERE IS NO ROOM TO PUT MORE. I POINTED OUT, PLENTY OF EMPTY SPACE IN WHICH MORE TABLES AND CHAIRS COULD FIT. I ASKED TO SPEAK
WITH A MANAGER, AS MY HUSBAND AND I HAD TO SIT IN THE LOBBY UNTIL A TABLE WAS AVAILABLE. ANDREA ANSWERED "I AM THE ONLY PERSON HERE" THERE IS NO MANAGER TO SPEAK WITH. AT THIS TIME, I ALSO MENTIONED WE HAD ISSUES IN OUR ROOM. OUR TOILET WOULD NOT FLUSH UNLESS IT WAS HELD DOWN FOR A FEW MINUTES. THE REFRIGERATOR WAS NOT PLUGGED IN AND WE HAD TO MOVE FURNITURE TO FIND THE PLUG AND OUTLET TO DO SO. NOT AN EASY FEAT FOR PEOPLE WITH DISABILITIES !
AS I DISCUSSED THESE ISSUES WITH ANDREA AT THE FRONT DESK, SHE HAD A SMUG ATTITUDE AND WAS OBVIOUSLY NOT INTERESTED. SHE MADE NO ATTEMPT TO ASK OUR ROOM NUMBER TO CONFIRM OR REPAIR.
MY HUSBAND AND I TRAVEL A GOOD DEAL AND ALWAYS STAY IN HOLIDAY INN EXPRESS HOTELS. WE HAVE BEEN PRIORITY CLUB MEMBERS FOR YEARS. WE WILL NEVER STAY AT THIS HOLIDAY AGAIN !!
August 14, 2014
Rated 1.0 out of 5.0 by JUMPILOT INDIFFERENT SERVICE & LEAKING TOILET
CHECK-IN WAS COLD & UNFRIENDLY, PRICE TOO HIGH AS WE HAD JUST LEFT ONE IN PINEHURST, NC WHERE THE PRICE WAS $30 LESS - NO REAL EXPLANATION. ROOM SEEMED OK UNTIL MIDDLE OF NIGHT AND REALIZED THE TOILET WAS LEAKING ALL OVER. PUT TOWELS AROUND AND INFORMED THE DESK. WE HAD TO CHECK OUT WITHOUT BEING ABLE TO BATHE - NO DISCOUNT WAS OFFERED. STILL FEEL WE SHOULD BE CREDITED BACK FOR THE FULL AMOUNT AS IT WAS PRETTY YUCKY HAVING TO TRAVEL WITHOUT BEING ABLE TO TAKE A SHOWER! WOULD NEVER STAY THERE AGAIN!
August 12, 2014
Rated 5.0 out of 5.0 by bogusj great service
my stay was very pleasant the breakfast was excellent the pool was clean my room was very comforta
August 11, 2014
Rated 5.0 out of 5.0 by Southern Rose Pleasant stay
Pleasant, professional staff; made to feel most welcome; breakfast staff person went out of her way to meet a request; a wide variety of fresh fruit available for breakfast. Clean lobby and room.
August 9, 2014
Rated 5.0 out of 5.0 by MSDi Ms
Nice rooms, friendly and helpful staff, just a little pricey because it is only hotel in area.
August 6, 2014
Rated 5.0 out of 5.0 by amy950 Great stay!
The room was pricey, especially being that it's out in the middle of no where.There's a Zaxby's, a Wendy's, a Waffle House, a McDonald's, and a gas station nearby. That's about it. It's right off the interstate, though, so I guess it's a great money making opportunity for the hotel chain. Other than the price, everything else was great. The room was clean and comfortable. The continental breakfast was good. There is also 24hr hot coffee and fresh fruit.
August 6, 2014
Rated 5.0 out of 5.0 by boburn very good breakfast, fast checkout, nice room
overall great experience, would definitely recommend to others.
August 4, 2014
Rated 5.0 out of 5.0 by Navy54 In the top three
I stay at HI and HIE fairly often - for an old guy - and a few - maybe three stand out. HIE Florence was great - in the top three. I have nothing but good things to say - the breakfast, room, and staff were particularly good
It has nothing to do with this HIE but the absence of significant dining places close by made me wish HI had a restaurant.
August 1, 2014
Rated 5.0 out of 5.0 by Bob Wx SErvice
greeted upon arrival and taken care immediately. Breakfast was very good.
July 24, 2014
Rated 4.0 out of 5.0 by Kristine14 Value
Competitive price with a little higher standards and accommodations included compared to other hotels in area. Not as pleased with this property as other IHG locations I've stayed in, but still recommend due to ease of check in/check out, overall accommodations included, cleanliness, location
July 23, 2014
Rated 5.0 out of 5.0 by MaryE27 Comfortable bed and pillows
really nice place....well maintained...access from 95 is excellent
July 22, 2014
Rated 5.0 out of 5.0 by dianesupermom Beautiful Hotel
This is a beautiful hotel. There were no surprises. The staff was very friendly and the rooms comfortable and clean. It was conveniently located off of I-95.
July 21, 2014
Rated 5.0 out of 5.0 by Joe379 Great hotel along I-95
this hotel was very appealing upon entry... staff were friendly and efficient... room was very comfortable and spacious.... bed was comfortable as were the pillows... breakfast was very good and breakfast area was well stocked... the entire experience was just excellent
July 19, 2014
Rated 5.0 out of 5.0 by Auntie Joan Great breakfast, good staff
Easy access to I-95 both an advantage and disadvantage if your room is on the interstate highway side of this Holiday Inn Express. (Highway sounds penetrate rooms on highway side)
Otherwise, staff, additional accommodations (indoor pool, exercise room, etc.) and guest room amenities were first rate.
July 14, 2014
Rated 5.0 out of 5.0 by Wick715 Great Experience
Excellent overnight stay. Breakfast great along with the snacks. Very clean and orderly.
July 13, 2014
Rated 5.0 out of 5.0 by ironmikex1 Stop Over
Great staff, Lady taking care of Brefast was great.
July 11, 2014
Rated 5.0 out of 5.0 by Susan/Joe A Great Stop Over
We were traveling from Atlanta to Ocean Isle Beach, NC. This trip is one we do on a regular basis. We left Atlanta a night early to break up the trip due to a tropical storm. This hotel is off Exit 170 off I 95. It was past midnight when we arrived extremely tired and exhausted. From now on, we are going to make this part of our trip. a great break in a long trip! Sleep great, and had a nice breakfast before we continued our journey!
July 7, 2014
Rated 5.0 out of 5.0 by golfr1961 gem in rough
Great property I have been staying here for years they offer great service and provide great breakfast as well as fast solid Internet service and always a up to date clean room and surroundings
July 5, 2014
Rated 5.0 out of 5.0 by Greenwalt Good Experience
Hotel was clean, the Support Staff was wonderful. Breakfast was great. Overall a good experience.
July 2, 2014
Rated 5.0 out of 5.0 by FDNY-Eng35 summer with kids
very good, will stay at holiday inn express for our next trip.
July 1, 2014
Rated 5.0 out of 5.0 by N0RMC Best place to stay on the way to Florida
We travel to Florida each year for a family trip. We have stayed at this Holiday Inn each time both going down and coming back. It is perfect to rest and rejuvenate. Staff is outstanding!
July 1, 2014
Rated 5.0 out of 5.0 by SoTpaGrl Courteous and friendly staff -
This Holiday Inn Express met and exceeded our expectations. The staff stood out as courteous, friendly and helpful - we would stay there again if in the area.
June 26, 2014
Rated 4.0 out of 5.0 by Traveler1752 clean motel, hihg price
for a I-95 motel the price was high. when your a tired driver, you don't have much of a choice. this was a pleasure trip, requested a wake up call, desk confirmed, did not get a wake-up.
June 22, 2014
Rated 5.0 out of 5.0 by JJ Jumping Jack Good experience
One of the best we stayed in on our vacation! Great room and services!
June 19, 2014
Rated 3.0 out of 5.0 by Alaapril Great hotel, terrible internet service
This was a nice hotel although not near any restaurants, other than McDonalds and Wendy's. Best shower I've ever had at a hotel and I travel all the time for business. The wi fi is not good. I almost changed hotels just because of poor wi fi, they need to work on this. I was there for two weeks and would have to take my lap top to my job site to do reports. Everything else was wonderful. Huge breakfast with biscuits and gravy, eggs, meats every morning.
June 14, 2014
Rated 5.0 out of 5.0 by DTINC Great Hotel
I travel for business 90% of the time and this hotel has been my home away from home for the past two years. The staff knows me well and are always there to make sure my stay is comfortable and problem free. The hotel itself is well kept, clean and comfortable. I use the workout room regularly and appreciate the convenience. They just recently improved their breakfast, which is a big plus for me. THANKS!
June 3, 2014
Rated 5.0 out of 5.0 by Richard44112 Quiet Hotel
Very quite and good pancakes very friendly staff easy checkin and checkout
June 2, 2014