Rated 4.4 out of 5 by 102
Rated 4.0 out of 5.0 by Lis19 Staff and management not helpful.
We have stayed at this hotel several times during our vacation trips to FL. We enjoy the nice rooms, the pool and the breakfast setup. It is all done very well, especially with three children. We made our reservations ahead of time this year and then had an unforseen event occur, a death. When I contacted the hotel directly to cancel and ultimately reschedule our stay I was told the general manager would call me back to discuss. This never happend and the staff became rude when I questioned them on my second attempt to call and discuss the matter. Being a Priority Rewards member I would have thought I would be treated better.
April 26, 2013
Rated 5.0 out of 5.0 by Whitecap Great location, facility and staff
Have stayed at this facility several times traveling between Florida and Virginia. Directly off I-95, well kept facility near needed gas and food. Highly recommend!
April 18, 2013
Rated 2.0 out of 5.0 by Larry144 assigned a room on the elevator wall
I had been at this hotel many times before including 4 weeks before and I was assigned the room with an ajoining wall with the elevator. Every time the elevator went up or down I was diturbed including being woke up.
I asked the clerk for another room and was informed no other rooms were available as they were sold out.
I asked why I was assigned this room and there was no real answer. My rate3 was adjusted but my confort was disturbed and i had a 10 hour drive the following day
The clerk did advise me to ask for a quiet room the next time. If this is a factor then you should ask that question and provide a check box on the reservation request.
April 14, 2013
Rated 5.0 out of 5.0 by Don1942 Breakfast
Opening for the breakfas was from 6:00a.m....excellent as we wanted to leave early to travel home..
April 9, 2013
Rated 5.0 out of 5.0 by CMW45 Great hotel, great service
Staff was exceptionally pleasant and helpful upon check in, even helped us locate a Pizza Hut for delivery in addition to recognizing me as a Priority Club member. Hotel is in excellent shape. Very comfortable and clean.
April 9, 2013
Rated 2.0 out of 5.0 by gegegin No sleep
To start with, the check-in process was unacceptable. There was at least 5 people waiting to check in with one person behind the desk. The manager was in the office but never came out to help. I was not greeted as a priority club member ( I am a platinum member). The outside noise kept me up all night. On the positive side, the breakfast area was clean and well supplied and the staff there was very nice.
April 9, 2013
Rated 5.0 out of 5.0 by louski44 Florence, SC
I found the Florence Holiday Inn Express very pleasant. The staff very professional. The room was as comfortable as expected.
April 7, 2013
Rated 3.0 out of 5.0 by Cathy655 Smoking rooms Really?
My daughter and friend stayed here on the way back home. She said the bed was comfortable, and although they didn't use the breakfast, she said it appeared to be pretty good. The item that most discouraged her is the fact that this property still has smoking rooms! What property still has these available? With her allergies to smoke, it made the stay overnight most uncomfortable. They slept and left as soon as they could get out of the room. Due to her sneezing and stuffed nose neither received a restful sleep to continue their journey home. They asked for a different room but couldn't get one and it was too late in the evening to search out another property especially not knowing the area and the reservation would have been charged money even though they were on points and, even if they did want to change to a different hotel and knew the area. I find this very unfortunate. My suggestion to the hotel is to disinfect the rooms as smoke attaches itself to the curtains, bedding, carpet and all other materials and go to a non smoking facility in the rooms. On top of this it is a fire hazard for the property to allow guest to smoke in their rooms. What happens if this guest falls asleep with a lit item in their hands. This is most discouraging for this property along with the 2nd hand smoke and fire hazard at the property itself. For CUSTOMERS considering staying here. MAKE SURE you are going to get a NON-SMOKING room and what are they going to do if when you get there they have none left because, they WILL charge you for the room even if you are staying on points (which she was). Better yet, I would stay away until they are all non-smoking rooms just for the safety of it.
April 5, 2013
Rated 1.0 out of 5.0 by JamieW No speed Internet
It isn't acceptable to assume that because cables are available that you can advertise high speed availability. Many people, business and pleasure, rely on pads and phones that cables do not attach to.
We will be looking elsewhere for our future travel for annual vacation.
April 1, 2013
Rated 4.0 out of 5.0 by Sojourner2 Quiet location, comfortable bed
A good location for someone traveling I95. The location is very quiet especially in the back of the motel. There are not a lot of restaurant choices in the area but it also limits the traffic noise. The room and beds were comfortable. Each bed came with pillows labeled both soft and firm. The internet access was reliable and easy to use. The breakfast while adequate was not as good as some other locations which offered omelets. In addition the. pancake machine was broken while we were there. Eggs, sausage, juice, cereal, yogurt , bagels fruit and and pasties were available.
March 26, 2013
Rated 5.0 out of 5.0 by monsterwess Great hotel
Very happy with this hotel - clean, updated, good staff. #rd time and will continue to use this location when I travel here.
Need to build out the fitness area - need more cardio machines.
March 26, 2013
Rated 4.0 out of 5.0 by Troy01 Wireless Internet
This review doesn't reflect on just this motel, it's all the Holiday Inn Expresses. I have to constantly have to sign into it. It knocks you off after a very short period of time. Extremely annoying.
March 12, 2013
Rated 1.0 out of 5.0 by Platinum1 Disappointed with this property
Room not vaccumed prior to or during stay.
Loose hair gathered behind toilet.
Mirror in bathroom gross with food stuck on it.
Stains on duvee cover.
Returned to room ~3:30 pm to find housekeeper sitting at desk on the telephone.
Breakfast not ready at 6:30am.
Found out of date milk and yogurt.
No clean tables in breakfast area.
HouseKeepers eating breakfast in the breakfast area shouting to one another while no place for guests to sit.
No improvement to property or service over several stays at this property.
March 11, 2013
Rated 5.0 out of 5.0 by jimjbd Beautiful Property
This place is kept in immaculate condition. I thought this place was brand new, but was told it was almost 9 years old...wow!
February 28, 2013
Rated 3.0 out of 5.0 by Paulspatsy Just give me a cup of coffee and no one gets hurt.
But to have a watered down version of coffee first thing in the morning, which is so important to many like us, is unconscionable! Follow it up with watered down juices, and luke warm sausage gravy, well, it kind of sets you up to be mean and ugly for the rest of the day.
February 24, 2013
Rated 5.0 out of 5.0 by Ben70 Excellent service, Quiet, great breakfast.
We plan to use this hotel every year when we travel to Florida for the reason that it is quiet and comfortable after travelling almost 1,000 miles. We especially like the sausage and gravy that is available for breakfast.
We also received a Welcome bag, as we are Priority Club members and we have not received one for a number of years. from other Holiday Inn Express Hotels. It is a nice touch.
February 24, 2013
Rated 5.0 out of 5.0 by OKCMammie Get Place to Stay!
This is a great place to stay in Florence. We ate at Zaxby's and the food was very good! Rate is a bit high, but in line with other Holdiay Inn Express ins the area.
February 18, 2013
Rated 5.0 out of 5.0 friendly staff clean room and comfortable bed right off I 95
We stayed one niteon our way to fl. Would definitely stay again
February 18, 2013
Rated 4.0 out of 5.0 by Jack1J Clean room and facilities
Main problem, which seems endemic to all Holiday Inn Express hotels, is the poor choice of breakfast buffet foods. They tend to be sugary cold cereals, pastries, pancakes and grits (in the South). Overloaded with carbs.
Room was clean and comfortable. Front desk staff was cordial.
February 9, 2013
Rated 4.0 out of 5.0 by Seabee1980 It's nice but...
Front desk was not too knowledgeable when a couple found they were at the wrong hotel and didn't really try to hard to help them find the correct Holiday Inn they booked with. The morning staff was not at incarceration for over 5 minutes as I was trying to turn in my roo..key. I waited and then just left them over the counter. I walked to the pool area checked it out loaded my bags in my vehicle and got a cup of difference the individual when they returned from the restroom. the morning breakfast and the woman who was handling was very friendly and kept the area clean. She impressed me. The door on the room was very hard to close from the outside. When I left I could not close it and why I was trying to fin the clerk in the morning.
January 25, 2013
Rated 5.0 out of 5.0 by Love4 Great Service
We will be staying there again on our next trip to Florida.
January 19, 2013
Rated 5.0 out of 5.0 by TexasCow TexasCow
Late stop but all was excellent. Great in and out. Did not stay for breakfast. Only criticism was only one regular coffee pack was available.
January 16, 2013
Rated 2.0 out of 5.0 by NotSatisfied749 Last Holiday Inn Stay
This was not my best HI experience. First of all, the front desk person was not ready for me when I arrived even though I am a gold member.
The floors were dirty and sticky. Common areas not clean.
I did not get new soap when mine was gone in the bathroom.
Breakfast choices were poorly maintained. I personally refilled the coffee creamer bin from extras in the drawer because it was empty and the attendant was not in yet (~7:00am). One morning, there were two sausage choices plus sausage gravy but no biscuits. There were no boiled eggs any day. The only egg choice was the cheese omelet that were put out again each day.
January 15, 2013
Rated 3.0 out of 5.0 by Torgy Not a good value for the money
Stayed at this hotel for the first time as a stopover on a long distance trip. Usually stay in Lumberton NC which is where we'll stay from now on. We choose this even though it cost more because of the 'free' breakfast' We thought it was worth the extra money to be out and on the road quickly. The breakfast was not edible. There was an abundance of sugar and carbs. The 'eggs' where rubbery and cold the only other hot option was pancakes that were awful. Needless to say, we stopped for an early lunch to make up for no breakfast! The check-in was absurdly long. It was 9:30 at night, I had a four year old asleep in my arms and a line at the desk that took forever to get through. I pick Holiday Inns when on the road because you know what to expect, this one was a big disappointment. I had to remind the desk that I was a priority club member even though my number was on the reservation, and got 1 bottle of water (for 3 of us) and a piece of chocolate....really...you can keep your recognition. Oh and the alarm clock, which I set, never went off!!!
January 15, 2013
Rated 5.0 out of 5.0 by Brian8824 Good Stay
Stayed four nights on business. It was close to the location we were working at. Nice and quiet. Good breakfast. Friendly staff
January 5, 2013
Rated 2.0 out of 5.0 by padlr Room & accommodations good, front desk service lacking
Paid significantly more for room on December date than just 3 weeks earlier. Front desk person at checkin either unwilling or uncaring about explaining difference in cost, made no offer or effort to resolve. Very nice, clean accommodations.
December 30, 2012
Rated 5.0 out of 5.0 by GiG1 Executive Director
I love the Holiday Inn Express and this one was excellent as far as appearance and comfort. The only thing that puzzled me was a fire alarm at 12:55AM. I didn't know whether it was a fire drill or what?
December 19, 2012
Rated 5.0 out of 5.0 by Doug102 Excellent service, spotless clean room, comfortable bed
Excellent service, spotless clean room, comfortable bed
November 30, 2012
Rated 3.0 out of 5.0 by foody81 Truck Stop Hotel
I heard the traffic through the walls all night. The hotel is next to a large gas station/truck stop so you can hear trucks entering and leaving ALL night!
October 29, 2012
Rated 4.0 out of 5.0 by OvernightVisitor Isolated
This is a very nice, looking very new, Holiday Inn Express. Certainly no complaints about the motel. The problem is location. The problem is that it is at least six miles from any restaurant other than some fast food type stuff. Also, what appears to be the entrance to the motel is actually any entrance to a gas station, only. Needs better signage.
October 28, 2012