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Rated 4.7 out of 5 by 135 reviewers.
Rated 4.0 out of 5.0 by Great Service We were met with a very friendly staff that was very helpful to all our needs. They went above and beyond to make our stay comfortable. November 18, 2014
Rated 5.0 out of 5.0 by Very Clean, Excellent Staff Had an excellent stay in Florence, AZ. We had about 50 guests staying at this hotel for a wedding in the area November 17, 2014
Rated 5.0 out of 5.0 by Holiday Inn Florence, AZ The air conditioner in the room was noisy but the great free breakfast made up for it. Fantastic BBQ area (free to use) with two gas grills and seating for 40! If you are having a wedding at this hotel, I defiantly recommend grilling outside for the rehearsal dinner, NOT the local pizza take out. Bad pizza, over priced. November 17, 2014
Rated 5.0 out of 5.0 by nice place Was here for a wedding nice place but not alot to do. November 14, 2014
Rated 5.0 out of 5.0 by Lovely hotel Lisa is the greatest we got lost called the hotel in a panic and she gave us clear detailed instructions. She stayed on the phone with us till we could see the hotel. Lisa really went out of her way. November 14, 2014
Rated 2.0 out of 5.0 by Someone failed to make the bed properly. Lots of noise in the hotel in the evening because a wedding event was happening at the hotel. Apparently everyone was enjoying their stay, except the few of us that we're trying to sleep. I would recommended that wedding partiesreserve all the rooms. That way know one will be trying to sleep while the party is going on. We were not told that the place might be noisy in the night because of a wedding party. The top covers on the bed were not positioned high enough to cover someone. The person responsible for making the bed needs a lesson in doing it correctly. Guess we should have pulled the sheets from under the mattress and repositioned them. That should have not been necessary. November 13, 2014
Rated 5.0 out of 5.0 by Great staff and clean/comfortable rooms Our very large family was there for my son's wedding and the accommodations were awesome! The rooms were clean and comfortable. We reserved the Presidential Suite so that we would have a place to continue the party once we left the wedding venue and it was just perfect. The breakfast options were great and the hotel lobby was spacious for visiting family members before they left for home. All in was an awesome place!!! I would definitely stay there again! November 12, 2014
Rated 3.0 out of 5.0 by Poor Customer Service My daughter's wedding was held at the Windmill Winery. During an open day at the Winery in Nov'13 we stopped at the Holiday Inn Express/Florence to query the process for arranging accommodations for a large number of out-of-town guests. The staff member did not seem to have any info at hand and stated she would take my daughters name and number to pass on the the staff member responsible - unfortunately she was not contacted in a reasonable time nor were her phone calls returned in a timely manner. The lack of communication regarding what should have been a very easy relay of information added unnecessary stress for my daughter. Check in on the 1st Nov'14 had a few minor hiccups, but ultimately were quickly corrected by two staff members working the desk (approx 1:30pm). November 10, 2014
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