Rated 4.0 out of 5.0 by total Short staffed
They accept pets! They're short staffed in the front. Which means being on hold for very long or standing in line for quite some time. They do have a pool which is very nice (I did not swim, but I had intentions to). They serve breakfast which is very nice (I did not get breakfast because I got in late so I slept in). This hotel is the only one I stayed at while I was in town. I attended a wedding which the hotel supplied shuttle services. That shuttle service was great (I did not use the shuttle service, I had to swing by the bank beforehand). This hotel is great aside from the short staffed front desk.
April 29, 2013
Rated 3.0 out of 5.0 by PepperFree Nice spacious room but awful breakfast.
The room was clean, comfortable and spacious, almost luxurious. Breakfast was awful, except for the cinnamon rolls. All of the pans were empty when we arrived and there was a large crowd in the room. The employee eventually refilled scrambled eggs (so watery they didn't taste like eggs#, sausage patties #grey in color, not brown# and coffee #not to my liking). The milk in the cold box was not out of date but tasted bad and left a bad after-taste. I would recommend changing brands!
Overall a nice hotel but don't expect true Holiday Inn Express quality when it comes to breakfast, unless you can live on water and cinnamon rolls!
April 26, 2013
Rated 5.0 out of 5.0 by jaws651 Great place to stay.
We were there on business and the stay was very nice. Room was big, clean and comfortable. Would recommend this hotel anytime.
April 10, 2013
Rated 5.0 out of 5.0 by AZGYPSY Great Stay!
Clean hotel...extremely helpful and friendly staff! Only suggestion would to improve quality of breakfast items, but they weren't bad.
April 3, 2013
Rated 5.0 out of 5.0 by nevana Excellent service and nice decor.....
This is a perfect place to stay if you are visiting Florence, Az. The staff are friendly and very helpful. The rooms are nicely appointed and very clean. We enjoyed the breakfast selections and the lovely dining area. This was our second stay.
March 28, 2013
Rated 5.0 out of 5.0 Nice Hotel
The staff is excellent and the rooms are very roomy. Very clean rooms and beds are comfortable. Had a problem with my TV, but the hotel front desk staff took care of the problem immediately, by placing me in another room. The jucuzzi rooms are marvelous too and excellent price. A++++++
March 26, 2013
Rated 5.0 out of 5.0 by DAnderson83 A most welcome change of pace...
My wife is a hotel snob, she loves staying in nice hotels. She has made us change hotels when she didn't feel comfortable. You all hit it out of the park. The room was great, comfortable, Very clean, Yet there was always dust? The staff was excellent. Tanya the evening desk host was fantastic, so helpfull with towels for the pool, finding dinner on sunday night, always with a smile.. Great employee.... The hotel was just more than I expected at every turn. Was so happy to have stayed here. Mondays breakfast was alittle lean but it was monday and not alot of guests. The pool was clean and warm... thats a good thing. The patio was very nice and relaxing great for reading the paper and enjoying coffee in the morning. All in all well worth it. we will be back... Thanks again..D. Anderson
March 26, 2013
Rated 5.0 out of 5.0 by ryder Very friendly and welcoming service
My 2 night stay was more than I had expected. My room was perfect in every way. The Thursday night manager's hospitality of sandwiches and drinks was a very welcomed and unexpected surprise. Friday night I enjoyed the beautiful and very relaxing patio area by the pool. Again another unexpected pleasure. My trip to Florence was for "not so pleasant reasons", but my stay at the Holiday Inn Express made up for it all. Thank you very much for caring about your customers and taking such good care of your property.
March 24, 2013